From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report from June 1928 on common complaints and resolutions for the Phantom model.
| Identifier | ExFiles\Box 76\3\ scan0179 | |
| Date | 30th June 1928 | |
| KEY CARDS - PHANTOM. QUARTER ENDING JUNE, 1928. INDEX NUMBER. COMPLAINT & REMARKS. NATURE OF WORK REQ'D.{John DeLooze - Company Secretary} COST PER CAR. WHAT IS BEING DONE TO OVERCOME COMPLAINT. TOTAL NO. OF CARS WHICH MAY BE AFFECTED. MINIMUM NO. ATT'D.{John DeLooze - Company Secretary} TO SINCE SEPT. 1926. NO. ATT'D.{John DeLooze - Company Secretary} TO LAST QUARTER. NO. OF CARS YET TO BE DONE. HOW LONG TO APPLY F.O.C. 7. Noisy Engine Gears. Sing or rattle. Quieten them. We can never say what is required. £7.19.5 but varies considerably. Design unaltered. The Delaval cleaning system greatly reduces the risk of gears becoming noisy. Not known. Not known. 6. Not known. Guarantee, after that pro rata of mileage run to 50,000. 8. Uncomfortable Springing. We assume 4 springs removed and replaced at 100% credit, & gaiters useable. Change springs. £5.18.0. Design unaltered, but springing specification has been improved, but we shall never please everybody. Not known. 230. 43. Not known. Decide each case on its merits. 9. Exhaust Cut-Out Sticks. Oil and ease same. £0.8.11. New design standardised. Not known. 81. 23. Not known. 25,000 or guarantee. 10. Noisy Magnetos & Magneto Failures. The cost of the work carried out on the magneto itself is being borne by the Makers. Magneto exchanged and faulty one returned to Makers. £0.4.5. Improved design now in use. Not known. 225. 35. Not known. 25,000 or guarantee. 11. Failure of Hot-Spot Pipe to Carburetter. Due to distortion caused by heat. Supply and fit new pipe. £0.6.9. A new design is now standard on production and a modified design for repairs. Not known. 149. 36. Not known. 25,000 or guarantee. 12. Exhaust Butterfly Squeaks. Fit new spindle with lubrication scheme. £0.16.7. Now standard on Production. Not known. Not known. 46. Not known. 25,000 or guarantee. 13. Failure of Front Wheel Ball Bearings due to water or inadequate lubrication. Fit new ball bearing. Usually inner bearing only. £1.2.0. Method of lubrication on Production now improved. Not known. Not known. 10. Not known. 25,000 or guarantee. | ||