From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaint and difficult owner for chassis B-57-KU.
| Identifier | ExFiles\Box 89\4\ scan0382 | |
| Date | 14th December 1938 | |
| Handwritten: RM{William Robotham - Chief Engineer} 261 will you please deal with this Hd{Mr Hayward/Mr Huddy}/H 15/12/38 Typed: Hd.{Mr Hayward/Mr Huddy} from H.{Arthur M. Hanbury - Head Complaints} (Struck through) H16/RH.{R. Hollingworth}14.12.38. re G.A.Vandervell - Chassis B-57-KU Your Owner's Complaint Report No.W.278. We are not very anxious to write to this owner but we have no copy in our file of any letter written to him by Rm.{William Robotham - Chief Engineer} Can you please let us have a copy of this, unless it transpires the matter was only discussed with him by Rm.{William Robotham - Chief Engineer} The owner has a body complaint outstanding and is difficult to deal with. H.{Arthur M. Hanbury - Head Complaints} | ||