From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Recurring customer steering complaint and arranging for the car to be collected for inspection.
| Identifier | ExFiles\Box 89\4\ scan0383 | |
| Date | 14th December 1938 | |
| S/W ....Hd.{Mr Hayward/Mr Huddy} c. to Hs.{Lord Ernest Hives - Chair} HY.{Tom Haldenby - Plant Engineer} -> Rm.{William Robotham - Chief Engineer} C5/C14.12.38 Re B-110-LS...F.A.Hall,Esq. Ed{J. L. Edwards}18/HR9.12.38 We have noted contents of your memo. and it would appear that he has complained of the steering not only on this car but on his previous cars from time to time. We note you think some of it may be due to his tyres, and confirming our conversation on the telephone, we agree the best thing would be for you to get hold of the car and see what you can do with the steering. We have written to Mr.Hall, advising him that you will do all you can, and that you will endeavour to arrange on the telephone with him a suitable day to collect his car. C. | ||