From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Summary table of vehicle complaints by car series, with totals and remarks on actions taken.
| Identifier | ExFiles\Box 47\5\ Scan184 | |
| Date | 20th July 1928 guessed | |
| -3- TABLE DATA: Column Headers: Nature of Complaint, No. of Cars (Pre-IndiaIndia, IndiaIndia Series), Last Qtr's. Total, Remarks. ROW 1: Nature of Complaint: Brakes Squeaking. No. of Cars - Pre-IndiaIndia: W. 1:, N. 1:, P. - No. of Cars - IndiaIndia Series: W. 8., N. 20., P. - Row Total: 30. Last Qtr's. Total: 14. Remarks: The anti-squeak device is not always a cure. We have sometimes to renew brake linings and on a few occasions have had to renew brake drums. ROW 2: Nature of Complaint: Overoiling. No. of Cars - Pre-IndiaIndia: W. 1., N. -, P. - No. of Cars - IndiaIndia Series: W. 8., N. 4., P. - Row Total: 13. Last Qtr's. Total: 16. Remarks: Production cylinders are now honed and this cures overoiling. ROW 3: Nature of Complaint: Broken Exhaust Pipe Brackets. No. of Cars - Pre-IndiaIndia: W. 2., N. 1., P. - No. of Cars - IndiaIndia Series: W. 5., N. 33., P. - Row Total: 41. Last Qtr's. Total: 27. Remarks: Design unaltered. This is not satisfactory. ROW 4: Nature of Complaint: Dynamo Drive Rattles. No. of Cars - Pre-IndiaIndia: W. 2., N. -, P. - No. of Cars - IndiaIndia Series: W. 9., N. -, P. - Row Total: 11. Last Qtr's. Total: 14. Remarks: The serrated drive must be quite free from slack. If the engine bearings are slack this has to be taken up. ROW 5: Nature of Complaint: Noisy Engine Gears. No. of Cars - Pre-IndiaIndia: W. 2., N. -, P. - No. of Cars - IndiaIndia Series: W. 2., N. 1., P. - Row Total: 5. Last Qtr's. Total: 7. Remarks: Design unaltered but increased cleanliness by using the Delavel cleaning system. Also, more experience in quietening in the first place has improved the position very much. | ||