From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Coil failures in the USA and comparing service complaint procedures with the Cadillac Company.
| Identifier | ExFiles\Box 164\5\ img001 | |
| Date | 1st January 1931 | |
| X6017. To Sg.{Arthur F. Sidgreaves - MD} from Hs.{Lord Ernest Hives - Chair} c. Wor.{Arthur Wormald - General Works Manager} c. Ev.{Ivan Evernden - coachwork} c. EFC. HS{Lord Ernest Hives - Chair}2/MJL.1.31. X.8710 X.6036 COIL FAILURES X.918. The question of coil failures was brought up in U.S.A. by the Derby quarterly complaint sheet. R.R.Inc. keep just as accurate a record of their service troubles as we do. Their records shew that in ten months they have had five coil failures. One can therefore appreciate their alarm when they see the number of coils we are replacing. It would be useless to attempt to tell Springfield that the U.S.A. coils are not reliable because they have had years of experience withthem. At the Cadillac Co. who use Delco Electrical units, I made enquiries as regards how they dealt with service complaints and their method is very similar to our own. They give a twelve months guarantee with their cars and all parts which are replaced free of charge the expense of them has to be born by the factory and the department concerned. Therefore the factory takes a very live interest in parts that fail, and they send out their own men to the Depots to investigate the causes of any epidemic/complaints. of Hs.{Lord Ernest Hives - Chair} | ||