From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
List of customer complaints regarding suspension issues on the Phantom II model.
| Identifier | ExFiles\Box 16\7\ Scan251 | |
| Date | 8th May 1930 | |
| COPY. C........from H.{Arthur M. Hanbury - Head Complaints} H7/H8.5.30. PHANTOM II SPRINGING COMPLAINTS. CURRENT COMPLAINTS. 124-WJ. Pomeroy Burton. Car abroad and no particulars yet received. Hm.{Capt. W. Hallam - Head Repairs} in records considers this more likely to be over sprung and thinks bumping unlikely. Drilling valves of shock absorbers recommended and altered poundage. ✓ 47-WJ. - H.{Arthur M. Hanbury - Head Complaints} Tevis. Owner thinks springing too lively for S. African roads where car is going. We have fitted complete set of heavier springs. 88-WJ. C. Woolf. Curious complaint by one brother Woolf that his car 88-WJ. though identical with other brother's was not so comfortable. Matter dealt with by alteration to cushion. ✓ 109-WJ. Dreyfus. Springs too weak. Body builders exceeded weight by over 2 cwt. Two new rear springs. ✓ 131-WJ. Sir R.{Sir Henry Royce} Hadfield. Heavier springs required for the abnormal load always carried by this owner (claims he loads his car to 65 cwt!!) 21-XJ. Bromhead. Weight distribution wrong. Car down on n.s. - stronger n.s. springs to be fitted. ✓ 111-XJ. Colonel H.{Arthur M. Hanbury - Head Complaints} Campbell. O.K. for England, but bumps in France. Springs seem to be too light for speed on Continent. ✓ 135-XJ. - D.{John DeLooze - Company Secretary} Hamilton. Bumping on buffers, stronger springs to be fitted. 15-GN. Trevor Williams. Too much movement, no wheel carried at rear. This to be now arranged for. Also a change of springs if necessary. ✓ 28-GN. Capt. W.R. Bailey. Owner thinks springs too weak. Bumping often. Car going to N. for particulars. 91-WJ. Sir James Dunn. Excessive pitching. Passengers thrown about. | ||