From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Summary report detailing customer complaints, the number of cars affected, and remarks on corrective actions.
| Identifier | ExFiles\Box 47\2\ Scan185 | |
| Date | 30th September 1929 guessed | |
| -5- Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. Tappets Noisy. | W. 8. N. 13. P. 2. 23. | 41. | The grooved bushes for improved lubrication scheme are satisfactory and cure complaints, and are standard on present production. Throttles Sticking. | W. 1. N. 30. P. -. 31. | 28. | The new design roller bearing throttle overcomes the trouble on the old cars. On the later cars with aluminium throttle bodies the butterfly valve sticks due to carbon forming on the edges. Something should be done about this. We should like to hear from N. the reason why their proportion of complaints is so high, and what is the cause of the complaints Water Pump Failures. | W. 3. N. 7. P. -. 10. | 20. | The packing gland next to the water pump is not now a tight fit on the water pump spindle. We hope shortly to standardise a Nitro-alloy pump spindle. | ||