From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints about vehicle springing, springs, and platinum points, with responses on potential cures.
| Identifier | ExFiles\Box 47\5\ Scan087 | |
| Date | 28th October 1926 | |
| -2- Hml2/W28.10.26 Contd. Nature of Complaint. No.of Cars. Has a cure been found or not? Prior to India. India Series. Springing uncomfort- 1. 4. It is impossible to make a specification which will suit everybody. Something we can never hope to cure absolutely on present design. able when sprung to our specification. Broken front Springs. 2. 0. This does not represent a comparative figure even, as many springs have broken during the quarter but have not been recorded, as they are generally outside jobs. Although on Indi we have no records of a broken spring. Burning Platinum 2. 0. The same remarks apply as on the previous item We are hoping the new ventilated distributor cover will help. Points. We hope to include in the next quarter's Return, N. and P. returns. Also we are including outdoor work in future. Hm. {Capt. W. Hallam - Head Repairs} | ||