From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly complaints report for the 20HP model for the period ending September 30th, listing the 12 worst issues.
| Identifier | ExFiles\Box 47\5\ Scan086 | |
| Date | 28th October 1926 | |
| Mr H. {Arthur M. Hanbury - Head Complaints} (Three copies)? X418 HS {Lord Ernest Hives - Chair} R B J W O R E D a By Hs {Lord Ernest Hives - Chair} Hm {Capt. W. Hallam - Head Repairs} 12/W28.10.26. QUARTERLY COMPLAINTS - 20HP. From the records we have kept, of cars received at W. during the quarter ending Sept. 30th, the following are the 12 worst points :- Nature of Complaint. No. of Cars. Prior to India. India Series. Has a cure been found, or not? Starter Motor failures from various causes. 25. 5. For the chief cause of this complaint, no permanent cure has been found. Brakes squeaking. 11. 3. A 95% cure has been found on Pre-India. On India chassis it is very small. Slipper Drive seizure. 11. 0. A new oiling device has been introduced, which we hope will prove a cure. So far effective. Corroded Cylinder Tubes. 10. 1. Copper now used instead of steel which should cure the trouble. Clutch Trunnion failures. 7. 0. Improved method of fitting overcomes this. Steering wobbles. 6. 9. No definitely permanent cure. Always liable after joints etc are worn. (Handwritten note: Friction damper now being fitted is quite a cure when new & properly adjusted) Rear Axle Thrust Bearings. 9. 1. A new design has been introduced which we hope will overcome the trouble. Noisy Engine Gears. 4. 4. No definitely permanent cure. Engine knocks. (chiefly Pistons). 3. 4. No definitely permanent cure. [STAMPED: RECEIVED 28 OCT 1926] [WATERMARK: ANS & GADD 1804 MADE AT] | ||