From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Standard for tightening shock-absorbers to prevent customer disappointment and complaints.
| Identifier | ExFiles\Box 68\2\ scan0101 | |
| Date | 22th October 1925 | |
| --> To Hs.{Lord Ernest Hives - Chair} fromBJ. Copy to.... By.{R.W. Bailey - Chief Engineer} BJ16/H22.10.25. X8570 STEERING. With reference to Hs{Lord Ernest Hives - Chair}3/LG16.10.25, and PN{Mr Northey}1/DN17.10.25, copy attached, I have been under the impression recently that By.{R.W. Bailey - Chief Engineer} and others had come to the conclusion that it would be no use instructing people to tighten their shock-absorbers beyond our usual standard, because they will not stand it, and it would only lead to disappointment to the customer and continuous complaints. Please discuss the matter with By.{R.W. Bailey - Chief Engineer} so that we may arrive at some definite conclusion before this alteration is standardised. B.J. | ||