From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly complaints report for the 20 HP model for the period ending 30th June 1928.
| Identifier | ExFiles\Box 47\5\ Scan182 | |
| Date | 30th June 1928 | |
| W. - Signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. Quarter ending 30.6.28. 20 HP. Nature of Complaint: Starter Motor Failures from Various Causes. No. of Cars - Pre-IndiaIndia: W. 1. N. 2. P. - No. of Cars - IndiaIndia Series: W. 9. N. 24. P. - Total: 36. Last Qtr's. Total: 33. Remarks: With the existing design we still have trouble. Nature of Complaint: Slipper Drive Seizures. No. of Cars - Pre-IndiaIndia: W. 2. N. 8. P. - No. of Cars - IndiaIndia Series: W. 15. N. 19. P. - Total: 44. Last Qtr's. Total: 24. Remarks: We are trying Cotton Duck material but have not yet had sufficient experience on the 20 HP. model to say if it is entirely satisfactory. Nature of Complaint: Steering. Wobbles & Joggles. No. of Cars - Pre-IndiaIndia: W. -. N. -. P. - No. of Cars - IndiaIndia Series: W. 27. N. 11. P. - Total: 38. Last Qtr's. Total: 14. Remarks: We are successfully dealing with the low speed wobble by fitting the spring loaded cross steering tube. High speed wobbles are practically non-existent. The latest worm and nut has considerably improved joggles and we are introducing it on replacement for old cars. Nature of Complaint: Rear Axle Thrust Bearing & Distance Pieces. No. of Cars - Pre-IndiaIndia: W. 6. N. 4. P. - No. of Cars - IndiaIndia Series: W. 19. N. 17. P. - Total: 46. Last Qtr's. Total: 25. Remarks: The old design is improved and the modification is applicable to older cars. Up-to-date we have no record of a failure where all the latest modifications have been introduced. This is being carefully watched. | ||