From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter regarding a customer complaint about a battery on Chassis 15-FW for J.T. Ward Esq.
| Identifier | ExFiles\Box 46\3\ Scan127 | |
| Date | 9th February 1923 | |
| X607 re Battery - Chassis 15-FW J.{Mr Johnson W.M.} T. Ward Esq. Boston. E.P. E.F.C. Wd.{Mr Wood/Mr Whitehead} D/BP/HP6/B9.2.23 We hereunder give you extract of letter received this morning from the above customer, complaining of his battery. The battery was delivered new with The Chassis from the Works 30.4.20. "The batteries on my car F.W.15 were below par so I asked Messrs. Hollands of Boston to return them to makers. They report that they should be replaced, but surely they should have a longer life than this. The car has done very little running, perhaps 7,000 or 8,000 miles altogether, it has been driven solely by myself. The batteries have had every consideration and attention and never used for starting from cold, or at any time when the starting was not immediate, nor have they they had long intervals of rest. You may remember I brought the car from your Works a short time ago, when doubtless they were to your satis- faction. I would be pleased if you could take up this matter with the makers - who have them now" The Chassis was received in Test Department for modifications 1.9.22 and re-delivered 20.10.22. We shall be glad to know if you agree that this battery should have longer life, and if so will Wd.{Mr Wood/Mr Whitehead} please take the matter up with the Chloride people. RECEIVED FEB 9 1923 | ||