From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Introducing the quarterly complaints report for 20/25 HP and Phantom II chassis for the quarter ending December 1935.
| Identifier | ExFiles\Box 130\1\ scan0306 | |
| Date | 16th January 1936 | |
| To Sg.{Arthur F. Sidgreaves - MD} from Hd.{Mr Hayward/Mr Huddy} " Wor.{Arthur Wormald - General Works Manager} " H.{Arthur M. Hanbury - Head Complaints} " G.{Mr Griffiths - Chief Accountant / Mr Gnapp} " Da.{Bernard Day - Chassis Design} Handwritten: tes SmH ARH P GRY{Shadwell Grylls} X1112 To Hs.{Lord Ernest Hives - Chair} " HY.{Tom Haldenby - Plant Engineer} " HP. " Ex. " F.B.A. Ltd. Hd{Mr Hayward/Mr Huddy}10/HR.16.1.36. QUARTERLY COMPLAINTS. ================= 20/25 HP. AND PHANTOM II CHASSIS. ============================= The attached lists show the most prevalent F.O.C. work which has been carried out by the Repair Departments at Works, Cricklewood and F.B.A. Ltd., during the last Quarter ending December 1935, and include 20/25 HP. and Phantom II cars. We have divided the complaints into two classes:- 1. Definite Customer's complaints. - Marked C.C. 2. Rectification to such parts of the chassis as thought advisable by the Repair Departments. - Marked C.P. In the Remarks column we try to show whether a cure has been found or not, and also what action has been taken. There are other complaints which we attend to free of charge, but generally they are less in number than those shown on the lists. Hd.{Mr Hayward/Mr Huddy} | ||