From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Follow-up letter regarding a customer complaint about vehicle springing on chassis 27-RY.
| Identifier | ExFiles\Box 17\1\ Scan132 | |
| Date | 25th May 1934 | |
| S/W Hs{Lord Ernest Hives - Chair} from H.{Arthur M. Hanbury - Head Complaints} Complaint. H10/NM25.5.34. COMPLAINT CASE REPLY TO C.D. for Sg{Arthur F. Sidgreaves - MD} Re: F.{Mr Friese} C. Burgess, Esq. Chassis No. 27-RY. We have been rather anxiously waiting for a report of this springing complaint case in which you were good enough to arrange for Mr. Leslie to journey to Bristol and go into the matter personally with Mrs. Burgess and the driver. Could you let us know what happened and how successful Mr. Leslie was towards getting the customer satisfied? H.{Arthur M. Hanbury - Head Complaints} Hs{Lord Ernest Hives - Chair} Please let us have a copy of your reply OF/W 26/5/34 RECEIVED MAY 26 1934 | ||