From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer's request to replace standard Hartford shock absorbers with a double type.
| Identifier | ExFiles\Box 51\4\ Scan109 | |
| Date | 15th July 1924 | |
| 44426 Hs. {Lord Ernest Hives - Chair} BYll/H. 15. 7. 24. SHOCK ABSORBERS. ---------------- We have received a letter from a man named Baron, owner of Chassis 21-RE, who, after asking for shock absorbers to be fitted and receiving our standard form of Hartford, met a friend in France who had had shock absorbers fitted at Nice by our People, which were of the double type. He is therefore anxious to have the double type fitted himself. He states that he saw quite a number of cars in Italy with our type of Hartford Shock Absorbers fitted, where the shock absorbers had bent, and he is urging that we should replace the shock absorbers we have fitted with the double type. We have either got to definitely tell France that they must not fit the double type, or give the customer what he wants. Have you any objection to, or know of any reason why we should not take up the issue strongly with France and insist that they must do what we fit. If you consider the roads in France require the double type, then it seems to me essential that we should also fit them on our English cars. So far as I know, all the 10,000 miles trials cars that have been run in France recently have been fitted with our standard type of Hartford, and no damage has accrued to them. BY. {R.W. Bailey - Chief Engineer} Ry | ||