From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Requesting more detailed technical information on customer complaints, particularly regarding ignition coil failures.
| Identifier | ExFiles\Box 70\3\ scan0006 | |
| Date | 16th December 1927 | |
| To D/BP. from EFC. c. Hm.{Capt. W. Hallam - Head Repairs} BY.{R.W. Bailey - Chief Engineer} X8783 EFC8/T16.12.27. CUSTOMERS' COMPLAINTS+ We want to get more definite information of customers' complaints on the electrical system of our chassis, for instance, I have just received round about information that we are having complaints of ignition coil failures. Of this I was not aware until this moment. We understand that customers' complaints are received by you before passing on to those concerned. I wish it could be arranged that we should receive, say monthly, more information of a technical nature about complaints. It is no use our just having information that there has been a complaint of such and such a unit on such and such a car - what we are more particularly concerned with is the nature of the complaint and what is being done generally to satisfy customers generally, i.e. not in particular. EFC. | ||