From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Covering memo for a quarterly complaints report for Phantom I, Phantom II, 20 HP, and 25 HP chassis models.
| Identifier | ExFiles\Box 47\3\ Scan187 | |
| Date | 30th June 1931 | |
| Handwritten: (E2) 20/31 To R.{Sir Henry Royce} from Hd.{Mr Hayward/Mr Huddy} " g " or " H.{Arthur M. Hanbury - Head Complaints} " a.{Mr Adams} " Fn. X4117. To Hs.{Lord Ernest Hives - Chair} " P. " x. " I. " EWT for R.R.A.I. QUARTERLY COMPLAINTS. PHANTOM I. PHANTOM II. 20 HP. AND 25 HP. CHASSIS. The attached lists show the most prevalent F.O.C. work which has been carried out by the Repairs Department during the last Quarter ending June 1931, and include Phantom I, Phantom II, 20 HP. and 25 HP. cars. During this Quarter we have divided the Complaints into two classes: (1) Definite Customers' Complaints - marked C.C. (2) Rectification to such parts of the chassis as thought advisable by the Repairs Department - Marked W.P. The total returns include those cars attended to at Works, Cricklewood, and Paris. In the Remarks Column we try to show whether a cure has been found or not and also what action has been taken. There are other complaints which we attend to Free of Charge, but generally they are less in number than those shown on the lists. Hd.{Mr Hayward/Mr Huddy} | ||