From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
List of customer complaints and faults regarding vehicle issues reported to the works department.
| Identifier | ExFiles\Box 130\2\ scan0350 | |
| Date | 14th December 1936 | |
| Les - Note spring pot trouble 11/3 Rm.{William Robotham - Chief Engineer} les Sg.{Arthur F. Sidgreaves - MD} from Rm{William Robotham - Chief Engineer}/GWH.{George W. Hancock - Head Chateauroux} Hs.{Lord Ernest Hives - Chair} E.{Mr Elliott - Chief Engineer} By.{R.W. Bailey - Chief Engineer} Rm{William Robotham - Chief Engineer}: Rm.{William Robotham - Chief Engineer} Rm{William Robotham - Chief Engineer}/GWH{George W. Hancock - Head Chateauroux}5/R.14.12.36. P.III. Customers Complaints - Main Items. and faults reported to Works. (1) Clutch jaggers. (2) Excessive oil consumption. (3) Fouling up of plugs. (4) Oil temp-regulator radiator matrix leaking. (5) Starter Motor ring on flywheel damaged. (6) Float of oil indicator punctured. (7) Loss of water from radiator through faulty connection of steam pipe in flange in the header tank. (8) Further failures of dynamo to charge due to faulty fuses. (9) Windtone Horns. (10) Petrol Pumps. -------------------- (11) Accelerator pedal sluggish causing throttle not to close. The bottom counter shaft bush was too tight in the support bracket E.85843 in the frame. (12) Wear of rocker adjusting screws spherical pads and cups of push rods. (13) Squeak from front suspension due to spring rubbing inside spring pot. (14) Front brake drums out of truth making brakes rub. (15) Oil leak from rolled flange of front spring suspension pot. (16) Over-oiling while idling. (17) Stromberg Carburetter. Valves loose in float chamber, supplying pump. | ||