From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly complaints report for the 20 HP model, detailing issues and proposed remedies.
| Identifier | ExFiles\Box 47\5\ Scan178 | |
| Date | 9th June 1928 | |
| W. - Signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. 20 HP. Handwritten Note (Top Right): Hm {Capt. W. Hallam - Head Repairs} 1/KW 9/6/28 Handwritten Note (Top Right, below date): X4117 Handwritten Note (Right Margin): X F R Handwritten Note (Bottom Right Margin): X4117 | Nature of Complaint. | No. of cars prior to IndiaIndia. | IndiaIndia Series. | Remarks. | |---|---|---|---| | Starter Motor Failures from Various Causes. | W. - W. 16. N. 3. N. 15. P. - P. - total 34. | Last qtr's. total 21. | No permanent cure has been found but improvements are being made. | | Slipper Drive Seizures. | W. - W. 10. N. 1. N. 12. P. - P. 1. total 24. | Last qtr's. total 26. | There is no positive cure for this trouble at present. We are experimenting with a fabric material to replace the Bakelite. | | Steering wobbles. | W. 1. W. 8. N. - N. 4. P. - P. 1. total 14. | Last qtr's. total nil. | We are successfully dealing with the low speed wobble by fitting the spring loaded cross steering tube in most cases. | | Rear axle Thrust. Bearing & Distance Pieces. | W. 6. W. 14. N. - N. 5. P. - P. - total 25. | Last qtr's. total 21. | The old design is improved and the modification is applicable to older cars. | | ||