From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Typed letter responding to a customer about issues with ill-fitting and defective rear spring gaiters.
| Identifier | ExFiles\Box 47\1\ Scan035 | |
| Date | 26th May 1921 | |
| E.E. 2654. 100 (T) (R.{Sir Henry Royce} 116. 11-2-20) Q. 1820 COPY H2/TB/26521. 26th May, 1921. RECEIVED STAMP: Hs{Lord Ernest Hives - Chair} MAY 30 1921 RECEIVED J.P. Baron, Esq., Bydews Place, Tovil MAIDSTONE. Dear Mr. Baron, Your letter of May 20th., having reference to Mr. Ballard's car has been passed to me because you will remember I called upon you at Easter time. I think I remember explaining to you how successful I had been with rear spring gaiters on my own car, packed with grease at the outset but subsequently doctored about every two months with half a syringeful of oil. Provided the gaiter is a well fitting one, there is no difficulty in using this combination of oil and grease. I have not removed my gaiters to examine, but my impression is that when the grease gets, as it were, pushed aside near the tips of the springs the oil finds its way into the small channels thus left. The result is certainly effective. In your case, you will remember you had an ill-fitting gaiter which did not meet properly at the lacing, and, I believe, finally split. I offered, if you would give us the opportunity of showing these defective gaiters to the Wefco people, that we would insist on their replacing them. You told me, however, that you had already taken steps direct with them to get them to manufacture a gaiter fitted with lubricating holes to your own design, and I suggested to you that you ought to require from them special terms in view of the failure of the original gaiters. I do not know whether you did this, but it should not affect the position. In other words, I think you should return the defective gaiters to the makers and claim an allowance, or allow us to do so. (P.T.O.) | ||