From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Complaint letter regarding poor cabin allocation and service during a sea voyage.
| Identifier | ExFiles\Box 174\2\ img201 | |
| Date | 10th July 1937 | |
| -2- a cabin such as we had asked for two months earlier was available but we were not given the refusal of it. Two similar cabins were, we believe, given to the last minute passengers from the American Ship. Our own cabins, for which we paid a supplement, were admitted to be the worst in the ship for vibration, so much so that Mr. Elliott after two days was forced to ask the Purser (Mr. Owen) to move him, which was done immediately with the greatest courtesy, to a quite satisfactory state room. The ship carried less than 300 first-class passengers we believe. In our opinion - (a) We should never have been asked to pay a supplement. (b) We ought not to have been allotted the worst cabins in the Ship with others empty. (c) We should have been given our rightful priority over last minute passengers to cabins which we tried to book eight weeks' before. (d) It should not be necessary to make a fuss to obtain consideration. The Rolls-Royce Co. have always endeavoured to support British firms, but under certain circumstances this is not possible. During our passage, we heard many comparisons drawn between the Italian South-Atlantic route on the Rex and the Cunard White Star to the disadvantage of yourselves. We feel that in the future you are likely to loose many patrons to these competitors. We enclose correspondence relating to the trip in question. Yours faithfully, For ROLLS-ROYCE LTD. | ||