From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Providing constructive criticism and suggestions for the L.H. Phantom II car instruction book for the American market.
| Identifier | ExFiles\Box 26\2\ Scan384 | |
| Date | 26th June 1930 | |
| To: Mr. [redacted] From: Oy. c. By... c. [redacted] c. Hs.{Lord Ernest Hives - Chair} c. Es. [Stamp: RECEIVED JUL 1930] X7782. Oyl/DM.{D. Munro}26.6.30. Instruction Book. ----------------- Referring to instruction book for L.H. P.II cars in U.S. I attach some notes referring to proposals for this book in detail. In general, constructive criticism of the present book from the American viewpoint would be:- (a) It is exceedingly good-looking (and expensive?) and bears a relation to the quality of the car better than anything we have achieved in U.S. (b) It might well be made (for America) less "academic" and written strictly from the chauffeur viewpoint. (c) As written it leaves the impression of a great deal of work and in the hands of competitors might be expected to work against sales. The impression amongst chauffeurs and "the trade" that the R.R. car is "a workshop" has decreased in the last few years, but may raise its head again on provocation. (d) The chapters on various parts of the car do not appear to take the order of importance from the practical or chauffeur viewpoint. (e) Large sections are devoted to things which require little or no attention and (as established by our complaint reports) cause no complaint. Mr. Ainsworth has made the following suggestions:- "---- there should be modifications in set up and wording to suit U.S. requirements. "Possibly it would be best to send a draft instruction book over here, so that we could make any suggestions from an American Maintenance standpoint which more particularly meet the U.S. requirements. cont'd.{John DeLooze - Company Secretary} | ||