From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter from S. Smith & Sons regarding a misunderstanding over a charge for a B.V. Thermostat, code X.30065.
| Identifier | ExFiles\Box 156\1\ scan0363 | |
| Date | 31th December 1937 | |
| 105 1328. CONTRACTORS TO ADMIRALTY, WAR OFFICE & AIR MINISTRY [Crest: ENGINEERING AND ALLIED EMPLOYERS' NATIONAL FEDERATION 1896] TELEPHONE: GLADSTONE 3333 (20 LINES) TELEGRAMS: SPEEDOFAC, PHONE, LONDON. [Logo: SMITH'S SM REGISTERED TRADE MARK] CABLES: SPEEDOFAC, LONDON. CODES: MARCONI, COMMERCIAL, BENTLEY'S. [Crest: BY APPOINTMENT TO HIS MAJESTY THE KING] S. Smith & Sons (Motor Accessories) Ltd BRANCHES AT PARIS MILAN SYDNEY WELLINGTON AGENCIES AND SERVICE STATIONS THROUGHOUT THE BRITISH EMPIRE AND IN ALL THE PRINCIPAL COUNTRIES SHOWROOMS & DEPOTS 179-185 GT PORTLAND ST LONDON W.1 26-33, COX ST LIVERY ST, BIRMINGHAM 14a, JACKSONS ROW DEANSGATE MANCHESTER 21, DRURY STREET GLASGOW DUBLIN & BELFAST CRICKLEWOOD WORKS, LONDON, N.W.2 Please quote our reference: S.10 Your ref:- Rm{William Robotham - Chief Engineer}/Std.2/MH.{M. Huckerby} 31st December 1937. Messrs. Rolls-Royce Limited, DERBY. Dear Sirs, For the attention of Mr. C.S. Steadman. We thank you for your letter of the 30th inst. and regret that owing to a misunderstanding we charged you for the B.V. Thermostat, code X.30065 recently despatched to you. We confirm that we are agreeable to making a further instrument for you - to open between 78° and 80°C. - free of charge and we are putting the necessary work in hand immediately and shall be glad if you will kindly issue the necessary instructions. The Thermostat now required will be despatched to you with all possible speed. Assuring you of our every attention, we are, Yours faithfully, p.p. S. SMITH & SONS (MOTOR ACCESSORIES) LIMITED. [Signature] THERMOSTATIC CONTROL DEPARTMENT. To avoid delay all envelopes should be addressed to the firm. | ||