From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report detailing customer complaints and proposed remedies for various vehicle issues.
| Identifier | ExFiles\Box 47\2\ Scan173 | |
| Date | 14th November 1929 guessed | |
| Quarterly Complaints -3- 13. Springing Complaints. It was agreed that by the recent methods adopted by the Experimental Dept. very great progress has been made in dealing with Phantom springing complaints and it was thought advisable in every case of a persistent complaint to arrange to send the car to Derby, even although it meant lending the customer a car in the meantime. The experiments are not in sufficiently advanced a position to allow of Depots making the alterations. 14. Servo Jaggers. There is a cure for this and it was thought possibly "N" are not taking advantage of it. Hm. {Capt. W. Hallam - Head Repairs} will investigate this with "N". 15. Steering Jaggers & Wobbles. It was surprising that there should be so many of these complaints considering the various new devices to effect cures. Hm. {Capt. W. Hallam - Head Repairs} will enquire from "N" for further particulars of the 11 cars they dealt with. It may be they were old cars or merely required their wheels balanced after the fitting of new tyres. 16. Tappets Noisy. These are cured on present production and complaints can be satisfactorily and permanently dealt with. 17. Throttles Sticking. It was thought that the roller bearing throttle overcame this trouble and as all these complaints (viz. 24) emanate from "N" Hm. {Capt. W. Hallam - Head Repairs} will investigate. 18. Water Pump Failures. There is a new scheme which cures this and Hm. {Capt. W. Hallam - Head Repairs} will see if "N" are using it. 20 h.p. 1. Brakes Squeaking. The same remarks apply as to the 40/50 h.p. 2. Crank shaft broken. This is extraordinary. There is only one. 3. Dynamo Failures. This is cured. 4. Engine Flipper Drive Seizures. The same remarks apply as to the 40/50 h.p. 5. Overoiling. ditto. 6. Exhaust Pipe Bracket Failures. Apparently there is a | ||