From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer's complaints about oil consumption and a faulty speedometer, and the arrangement made to resolve these issues.
| Identifier | ExFiles\Box 96\1\ scan0064 | |
| Date | 18th February 1937 guessed | |
| - 2 - returned prematurely owing to the further oiling up of plugs and consequent bad running. Also, the consumption of oil is no better than 400 m.p.g. He stated emphatically that we must loan him a car and take his away, and he was not interested in it until we could give him a firm assurance that the trouble was positively cured. I consulted H and then 'phoned the owner offering the 20/25 saloon No.GSY-94, and I told the owner that as I was going to Derby to-morrow morning, I would drive his car there for the necessary attention. He thanked me for this and accepted the offer, and we are therefore handing over GSY-94 this afternoon and I am delivering 3-AZ-170 to W to-morrow morning. Apart from the oiling trouble, the owner complained that the trip recorder of his speedometer has failed three times. Therefore he is claiming a new and trouble-free speedometer. Br.{T. E. Bellringer - Repair Manager} [Signature] | ||