From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report on customer complaints and free of charge repair work for various chassis models.
| Identifier | ExFiles\Box 47\3\ Scan473 | |
| Date | 24th August 1932 | |
| X4117 RECEIVED 1932 AUG H.1/MS/24.8.32. QUARTERLY COMPLAINTS. ********************* PHANTOM I, PHANTOM II, 20 HP. AND 25 HP. CHASSIS. ************************************************** The attached lists show the most prevalent F.O.C. work which has been carried out by the Repair Department during the last Quarter ending June 1932, and include Phantom I, Phantom II, 20 HP. and 25 HP cars. During this quarter we have divided the Complaints into two classes: (1) Definite Customer's complaints - Marked C.F. (2) Rectification to such parts of the chassis as thought advisable by the Repair Department. - Marked R.F. The total Returns include those cars attended to at Works, Cricklewood, and A.F.A. Ltd. In the Remarks Column we try to show whether a cure has been found or not and also what action has been taken. There are other complaints which we attend to Free of Charge, but generally they are less in number than those shown on the lists. H.{Arthur M. Hanbury - Head Complaints} | ||