From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Cover letter for a quarterly report detailing customer complaints and rectifications for the 20/25 HP, 25/30 HP, Phantom II, and Phantom III chassis.
| Identifier | ExFiles\Box 130\4\ scan0095 | |
| Date | 10th February 1937 | |
| To Sg.{Arthur F. Sidgreaves - MD} from Hd.{Mr Hayward/Mr Huddy} " Hs.{Lord Ernest Hives - Chair} " C. " H.{Arthur M. Hanbury - Head Complaints} " R.{Sir Henry Royce} " Ba. Handwritten: Grey [Struck through] EHitt LESmith Swabey [Struck through] Stedman Snr Dixon Wylan [Struck through] MARTINDALE To Rm.{William Robotham - Chief Engineer} " BX. " MX.{John H Maddocks - Chief Proving Officer} " M.{Mr Moon / Mr Moore} " F.B.A. Ltd. 1112, Hd.{Mr Hayward/Mr Huddy}10/HR.10.2.37. QUARTERLY COMPLAINTS. -------------------- 20/25 HP., 25/30 HP., PHANTOM II, AND PHANTOM III CHASSIS. -------------------------------------------------------- The attached lists show the most prevalent F.O.C. work which has been carried out by the Repair Departments at Works, Cricklewood and F.B.A. Ltd., during the last quarter ending December 1936, and include 20/25 HP., 25/30 HP., Phantom II, and Phantom III cars. We have divided the complaints into two classes:- 1. Definite Customers' Complaints. - Marked C.C. 2. Rectification to such parts of the chassis as thought advisable by the Repair Department. - Marked C.P. In the Remarks Column we try to show whether a cure has been found or not, and also what action has been taken. There are other complaints which we attend to free of charge, but generally they are less in number than those shown on the Lists. Hd.{Mr Hayward/Mr Huddy} | ||