From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter to a supplier regarding a customer's complaint about a failing jack.
| Identifier | ExFiles\Box 26\3\ Scan254 | |
| Date | 15th September 1933 | |
| Y3117 Experimental Dept. Hs{Lord Ernest Hives - Chair}/Lid.{A. J. Lidsey}4/KT. Sept 15th 1933. Donald Sessions & Co. Ltd, 906 Harrow Road, Willesden, London. N.W.10. For the attention of Mr. Donald Sessions. Dear Sirs, We have received a letter from one of our customers - Sir Norman Watson - with reference to his Rolls-Royce car, 38-MY; he writes as follows:- "In regard to DWS. jacks, I had an unpleasant experience with these. The front one happened to slack away and came down to an extent that when I was going over a piece of road the jack was smashed and at the time I was under the impression I had damaged my front axle, but found this was not so. I consider all these jacks should have fitted to them some type of safety clip, in order that this cannot happen". During the period we have tested D.W.S. jacks we have never succeeded in producing this effect, and we should welcome your remarks on the subject. Yours faithfully, FOR ROLLS-ROYCE LIMITED. | ||