From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter outlining the terms for standardizing battery service, delivery, and maintenance.
| Identifier | ExFiles\Box 38\5\ Scan228 | |
| Date | 24th July 1922 | |
| X3398 COPY OF LETTER SENT TO ref. Wd{Mr Wood/Mr Whitehead}10/NJ24722. Messrs. C.A. Vandervell & Co. Ltd., Acton, London, W.3. and to:- ref. Wd{Mr Wood/Mr Whitehead}11/NJ24722. Messrs. P & Radford, 50, Grosvenor Gardens, LONDON, S.W.1. X3398 X4414P v 4414V 24th July, 1922. X4283 Dear Sirs, Battery Service. We shall be pleased to learn whether, in the event of our standardising your 12 XR.3 battery, you would agree to the scheme outlined herein with regard to delivery and maintenance of batteries. (1) You are to keep at your Works or London Depot charged batteries to be despatched to our instructions. You are to make no extra charge on the price of the battery for acid and charging the battery and you are to accept full responsibility for the charged battery arriving at consignee's in perfect condition, it being understood that consignees in this connection refers to coachbuilders in Great Britain and Ireland to whom we deliver our chassis. (2) All complaints from customers regarding batteries are to be referred to you, either at your Works or London Depot, whenever possible and you are to deliver direct to customer a renewal battery or whatever is required to remedy the complaint. (3) You are in such instances to tender to customers a provisional order to be signed by them, with the explanation that an impartial examination of the battery will be made by Rolls-Royce Ltd., in conjunction with yourselves and that R.R. Ltd. will communicate with customer regarding any payment that it is decided shall be made. You will take such steps as you can to ensure that any provisional order is signed with the owner's consent. (4) You will be at liberty to negotiate with Rolls-Royce users who may prefer to have a new battery and not worry about the old one. Contd. | ||