From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter detailing a customer's car troubles and the arrangements made for a replacement chassis.
| Identifier | ExFiles\Box 107\3\ scan0056 | |
| Date | 3rd November 1936 | |
| COPY. 561 S/W - Hs.{Lord Ernest Hives - Chair} c. to Bs.{A J. Barnes - Assistant Manager} c. to HN.{F. C. Honeyman - Retail orders} (for JLE{J. Lee Evans - Chassis Test Manager}). Handwritten: E To note Rm{William Robotham - Chief Engineer}} Hs{Lord Ernest Hives - Chair} Cx{Major Len W. Cox - Advertising Manager}7/KW.3.11.36. Chassis GWN-70 - V.{VIENNA} Jobson, Esq., Qualcast Works, Derby. You are, I feel sure, aware of the deplorable amount of troubles that Mr. Jobson has had with his present 25/30 H.P. Rolls-Royce chassis No. GUL-17, culminating in his being towed in from the New Forest at night on account of the complete failure of the petrol supply to the carburetter. MR. Jobson reminded me at the Show, when he called to describe his troubles to me and told me that he did not propose to have any more of our cars at all, that you had changed the cylinder head two days after he had taken delivery, that in Switzerland he had a seized shock absorber, that the oil drained out of his riding control due to a slack union in the pipe line, and this rendered the shock absorber control quite ineffective. He also stated that he had had four petrol pumps, the last one of which was the cause of his complete breakdown in the New Forest, and he said he had lost complete confidence in our products. However, in spite of all this, I succeeded in persuading Mr. Jobson to let us take the chassis from him and transfer the body. His new chassis is No. GWN-70, and he proposes to talk to Mr. Trayner concerning various small points which he usually has attended to in regard to his cars. We have, however, been compelled to agree in connection with this new order that the chassis shall be fitted with a spare petrol pump. I have already heard from Sg.{Arthur F. Sidgreaves - MD} regarding the proposal re a spare petrol pump, and no doubt that will become effective before this chassis comes through. It has also been agreed that the petrol filter must be removed from its present position. When Mr. Jobson broke down in the New Forest for want of petrol he presumed it might be caused by a choked filter and to get at this he had to remove all the luggage from the back of the car into the roadway and take up the floor of the boot before he could get to it, only to find that the filter was not causing the trouble at all. | ||