From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints about fumes in the car body and a proposed solution involving the crankchamber breather.
| Identifier | ExFiles\Box 74\3\ scan0108 | |
| Date | 3rd February 1921 | |
| X 8708 Hs.{Lord Ernest Hives - Chair} from EP.{G. Eric Platford - Chief Quality Engineer} c. to Dy.{F R Danby} c. to E.{Mr Elliott - Chief Engineer} EP{G. Eric Platford - Chief Quality Engineer}2/F1.2.21. Hs{Lord Ernest Hives - Chair} FEB 3 1921 RE. FUMES IN THE BODY. With further reference to the above, which I brought to your attention as a general complaint some time ago, and about which Mr. Royce has given instructions for certain experiments to be carried out, I should be glad if you will give me any information on this matter which we can convey to customers in dealing with their complaints. It has been pointed out to us by a certain customer that he has been able to effect an improvement by fixing a tube from the crankchamber breather to the air intake to the carburetter, and is pressing us to supply him with a Rolls-Royce fitting for this job, it being a fault which requires our attention. It is necessary that customers' complaints in this respect should be overcome, we having arranged with them to do everything that we know of to effect a cure in this respect as far as our present standard will allow us, and if the customers are satisfied that the above effects a cure, I think it is well worth setting out some fixing which can be readily and easily applied to existing cars in order to deal with complaints which we are receiving, as our impression is that whatever improvement may be made in this respect according to suggestions made by Mr.Royce, will not be able to be applied retrospectively without excessive cost. EP.{G. Eric Platford - Chief Quality Engineer} | ||