From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report detailing customer complaints for the 40/50 Phantom model.
| Identifier | ExFiles\Box 47\1\ Scan418 | |
| Date | 25th December 1926 | |
| QUARTERLY COMPLAINTS - 40/50 Phantom. W. - signifies Works. N. - " Cricklewood. P. - " Paris. For quarter ending 25.12.26. | Nature of Complaint. | No. of Cars. | Remarks. | |-----------------------------------------------------------------------------|--------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Servo Jaggers. | W. 16. | The new Damper designed helps considerably. This cures 70% of Complaints. Rebedding the Halo Clutch Plate cures others. Correcting the friction on the Swinging T. Link (which varies very easily) cures others. | | | N. 21. | | | | P. 2. | | | | 39. | | | Springing Complaints. | W. 18. | No definite cure. Cannot hope to make a specification to suit everybody. Something we can never hope to cure absolutely on present design. The specification has been changed which we anticipate will help these complaints. Hydraulic Shock Absorbers have now been standardised. | | | N. 20. | | | | P. 10. | | | | 48. | | | Platinum Points. | W. 10. | An oil seal and ventilation scheme have been designed which we hope will help these. | | | N. 13. | | | | P. 7. | | | | 30. | | | Steering (various). This includes Springs, Side Steering Tubes and change of Worm & Nut. | W. 20. | The new design reported last quarter has developed much further, and whilst we shall continue to have complaints about cars already on the road at the present moment, the new design is considered to have overcome the large majority of these complaints. It has been proposed to change the old type Steerings on all cars. | | | N. 30. | | | | P. 20. | | | | 70. | | | ||