From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly complaints report for the 20HP model for the quarter ending in March 1927.
| Identifier | ExFiles\Box 47\5\ Scan136 | |
| Date | 25th March 1927 | |
| W. - signifies Work. N. - " Cricklewood. P. - " Paris. +4118 QUARTERLY COMPLAINTS. 20HP. For quarter ending 25.3.27. | Nature of Complaint. | No. of Cars. Prior to India. | No. of Cars. India Series. | Remarks. | |--------------------------------|------------------------------|----------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | Starter Motor failures, from various causes. | W. 2. N. 9. P. - Total 28. | W. 7. N. 10. P. - Last qtr's total - 35. | For the chief causes of this complaint no permanent cure has been found. | | Slipper Drive seizures. | W. 5. N. 3. P. - Total 13. | W. 3. N. 2. P. - Last qtr's total - 21. | A new oiling Device has been introduced which we hope will prove a cure. We adopt on all Engines when they are dismantled. | | Steering Wobbles. | W. - N. 3. P. - Total 14. | W. 5. N. 6. P. - Last qtr's total - 29. | The latest design Worm and Nut in addition to the Spring loaded Cross Steering Tube we hope will overcome this complaint. The Spring Loaded Cross Steering Tube is being introduced in cases of complaint, on cars fitted with the older type Steering Worm. | | Rear Axle Thrust Bearings. | W. 7. N. 2. P. - Total 15. | W. 5. N. 1. P. - Last qtr's total - 33. | We are having failures with the new departure type Thrust Bearing, on account of the Distance Piece revolving and wearing. This Distance Piece is now being hardened and held in position. | | ||