From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Monthly report detailing customer complaints for the Bentley 3.1/2 Litre model.
| Identifier | ExFiles\Box 130\2\ scan0094 | |
| Date | 18th August 1936 | |
| X1113 Ha/GWH{George W. Hancock - Head Chateauroux}/S/JAB. 18.8.36. To. Mr. [crossed out] From Ha/GWH.{George W. Hancock - Head Chateauroux} C. Mr. [crossed out] C. Mr. [crossed out] C. Mr. [crossed out] C. Mr. [crossed out] C. Hs.{Lord Ernest Hives - Chair} [Handwritten signatures and initials: P, Gry{Shadwell Grylls}, tos, HHH, AHWS, SFP] MONTHLY REPORT ON CUSTOMERS' COMPLAINTS BENTLEY 3.1/2 LITRE. The most prevalent complaints are given in the following order :- 1) Brakes squeaking, thumps, and pulling uneven. 2) Knock & rattle from front axle controls. 3) Petrol pump noisy & leaking. 4) Oil leaking from rear axle tube flanges. 5) Noisy rear axle gears. 6) Clutches. 7) Knock in transmission road wheels driving dogs. 8) Dynamo defective, oil on commutator 9) Speedometer & Rev. counters defective. 10) Wilmot-Breeden Bumper knocks lead weights loose. 11) Steering box loose on frame 12) Crankshaft and connecting rod bearings. ------------------ 1) BRAKES. Brake troubles are general on Bentleys, Phantoms, and 25 HP. On the Bentleys the M R lining is more prone to squeak, the fabric being more effecient. The squeaks can be kept down to a minimum if the bedding is correct and the correct poundage maintained on the pilot shoes. The Depots have not paid sufficient attention to this; instructions to do so in the future have been given Oil on the brakes, chiefly the front is still a feature which has been tackled many times but still remains. | ||