Rolls-Royce Archives
| Identifier | Entry | ||
| scan0001 | Quarterly complaints report regarding Bentley vehicles, focusing on brake issues and poor slow running. | ||
| View original record | K 1112 To Hs/Gry. c. to Hs/Les. c. to Hs/Smth. c. to Hs/AFM. c. to Hs/CTS. c. to Hs/Swdl. c. to Hs/G.R. c. to Hs/Wst. Hs/Rm.22/KW.8.6.36. Bentley Quarterly Complaints. (1) Brakes. Martindale. Brake… | ||
| scan0002 | Various vehicle faults and assigning responsibility for investigation. | ||
| View original record | -2- (3) Clutch Failures. Smith. We have got to find out what is the average life of the standard clutch in these cases of failure. As far as we can ascertain, fitting the Borg & Beck centre plate and… | ||
| scan0003 | Rattles from shock absorber connections and concerns about defective sparking plugs. | ||
| View original record | -3- Hs/Rm.22/KW.8.6.36. (8) Rattles from Shock Absorber Connections. Leslie. If the front anchorage bushes wear, we are going to get axle jaggers. If we get axle jaggers customers are going to break… | ||
| scan0004 | Listing prevalent complaints for Bentley vehicles for the quarter ending June 30th, 1936. | ||
| View original record | To Bentley Motors Ltd. Derby c. to ............Hs. c. to ............Rm. c. to ............GWH. c. to ............Hd. Levallois Sr/VA8/GM.6.7.37 re: Bentley Quarterley complaints June 30th. 1936.… | ||
| scan0005 | List of Bentley quarterly complaints, modifications, and repetition complaints from June 1936. | ||
| View original record | To Bentley Motors Ltd. Derby .................Rm. c. to .................GWRH Levallois Sr/VAI/GM.7.7.36 re: Bentley Quarterley complaints - June 1936 Modifications & repitition complaints… | ||
| scan0006 | Performance issues with headlamp cross-members and Wilmot Breedon bumpers. | ||
| View original record | -2- To Derby ......Rm. c. to ........GWH. Sr/VAI/GM.7.7.36 9 Headlamp cross-member - D.S. Hd. 301 We have only fitted two of the new type vis FB. 2530 (type with reinforced brackets). : 31 : 93 10… | ||
| scan0007 | Index sheet for a report on Bentley quarterly complaints, listing subjects and corresponding page numbers. | ||
| View original record | Levallois Sr/VA9/GM.6.7.36 re: Bentley Quarterley complaints - June 30th.1936 --------------------------------------------- INDEX SHEET Subject Pages 1. Brakes & Servo 1 to 6 2. Clutch 7 to 8 3.… | ||
| scan0008 | Requesting the return of the Bentley Quarterly Complaints list for the quarter ending June 30th, 1936. | ||
| View original record | To Bentley Motors Ltd. Derby............ Hs/Rm. Levallois Sr/VAI/ET.18.7.36 Re: BENTLEY QUARTERLY COMPLAINTS With reference to our memo Sr/VA8/GM.6.7.36, we shall be glad if you will kindly arrange to… | ||
| scan0009 | Cover letter for the quarterly complaints report regarding the 20/25 HP and Phantom II models. | ||
| View original record | To Rolls-Royce Ltd. Derby.......... Hs/Rm. Copy to........... GWH. Levallois Sr/VAI/ET.28.7.36 Re: 20/25 H.P. AND PHANTOM II QUARTERLY COMPLAINTS - June 30TH 1936 Please find attached a copy of the… | ||
| scan0010 | Title page for the 'Brakes & Servo' section. | ||
| View original record | 48 HS- B R A K E S & S E R V O. | ||
| scan0011 | Summary of brake complaints for the 20/25 HP and Phantom II models for the six months ending June 1936. | ||
| View original record | HS- 30.6.36. 20/25 H.P. AND PHANTOM II COMPLAINTS 1 TOTAL BRAKE COMPLAINTS 25 HP. PH.II TOTAL Gr. TOTAL June Quarter C.C. 13 5 18 18 C.P. Previous Quarter C.C. 2 7 9 9 C.P. Six Months 15 12 27 27… | ||
| scan0012 | Log of brake faults and subsequent repairs on various chassis, with statistical summaries. | ||
| View original record | 2 brakes) Note: We also made act.shafts of hand brake free in action (All the above chassis had bronze act.shaft bearings). PH.II CHASSIS I32.PY - 49.500 Kms. - Job 34742 Cause of seizure ZT2 oil… | ||
| scan0013 | Summary report of vehicle faults and repairs related to brakes and servos, organized by fault type. | ||
| View original record | 3 GYH.38 - 13.300 Kms. - Job 35247 Steering pulls left. Dismantled and cleaned and rebedded liners of o/s brake. Owner could only leave car a short time. GYH.38 - 14.56I Kms. - Job 35247 Repetition… | ||
| scan0014 | Report listing faults, statistics, and repairs for 'Servo inefficient' and 'Servo thumps' on Phantom II chassis. | ||
| View original record | H 10 Servo inefficient. June Quarter. C.C. I I I C.P. Previous Quarter C.C. I I 2 C.P. 2 Six Months I 2 3 3 PHANTOM II CHASSIS 209.RY - 26886 Kms. - Job 35215. Cleaned liners. Soldered up lower staple… | ||
| scan0015 | Title page for the 'Clutch' section of a report. | ||
| View original record | C L U T C H . | ||
| scan0016 | Summary report on total clutch complaints and clutch slips over quarterly and six-month periods. | ||
| View original record | 5 12 TOTAL CLUTCH COMPLAINTS ========================= June Quarter C.C. C.P. Previous Quarter C.C. I 2 3 3 C.P. --------------------- Six Months I 2 3 3 ========================= 13 Clutch slips.… | ||
| scan0017 | Title page for the 'Engine' section. | ||
| View original record | E N G I N E. - - - - - - | ||
| scan0018 | Summary of engine faults and corrective actions for various chassis types over a six-month period. | ||
| View original record | 6 14 Engine rattle from timing gears. June Quarter C.C. 2 2 2 Previous Quarter C.C. C.P. Six Months =========== 2 2 2 =========== PHANTOM II CHASSIS 209.RY - 23.800 Kms. - Job 349I5. Dismantled the… | ||
| scan0019 | Carburettor faults and rectifications on 20/25 HP and Phantom II chassis. | ||
| View original record | 7 18 - Carburetter flooding June Quarter C.C. 3 Previous Quarter C.C. 1 Six Months 4 20/25 H.P. CHASSIS Standard Modification as per Depot Sheet Hd.287. GSF.II - 10.935 Kms. - Job 35220. Fitted a… | ||
| scan0020 | Engine faults, diagnoses, and resolutions for various chassis. | ||
| View original record | 8 22 - Petrol starvation or loss of power. June Quarter C.C. I C.P. Previous Quarter C.C. C.P. -------------------- Six Months I I I ==================== 20/25 H.P. CHASSIS GYH.38 - 8463 Miles - Job… | ||
| scan0021 | Quarterly report detailing faults and repairs for bonnet rattles, radiator leaks, water leakage, and defective thermostats. | ||
| View original record | 9 26 - Bonnet rattles or noisy. June Quarter C.C. 2 I 3 3 C.P. Previous Quarter C.C. I I I C.P. Six Months --------------------------------- 2 4 4 ================================= PHANTOM II CHASSIS… | ||
| scan0022 | Quarterly report detailing vehicle failures and corresponding repair actions. | ||
| View original record | 10 30 - Failure of Fan. June Quarter. C.C. C.P. Previous Quarter. C.C. 2 C.P. Please refer to remarks of last Quarter. Six Months. 2 2 2 31 - Magneto noisy. June Quarter. C.C. I I I C.P. Previous… | ||
| scan0023 | Resolving noise from a flexible engine suspension by cleaning and refitting silent blocks on a 20/25 HP Chassis. | ||
| View original record | 11 34 - Flexible engine suspension noisy at front. June Quarter C.C. C.P. Previous Quarter C?C. C.P. I I I 20/25 H.P. CHASSIS. GBJ.8 - 11,731 Kms. - Job 35230. Dismantled the silent blocks etc..,… | ||
| scan0024 | Title page for the 'Exhaust System' section. | ||
| View original record | E X H A U S T S Y S T E M. | ||
| scan0025 | Quarterly report summarizing vehicle exhaust system complaints and associated repairs. | ||
| View original record | 18 35 - TOTAL EXHAUST COMPLAINTS June Quarter C.C. I C.P. 10 II II Previous Quarter C.C. I C.P. 13 14 14 Six Months. 2 23 25 25 36 - Exhaust silencer corroded. June Quarter C.C. C.P. 2 2 2 Previous… | ||
| scan0026 | Faults and repairs on vehicle exhaust systems over quarterly and six-month periods. | ||
| View original record | 13 39 - Stud of Exhaust Manifold broken. June Quarter. C.C. C.P. Previous Quarter. C.C. 2 2 2 C.P. Six Months. 2 2 2 ========= 40 - Pipe from Exhaust heated Throttle burnt out. PHANTOM II CHASSIS.… | ||
| scan0027 | Cover page for a document section titled 'STEERING'. | ||
| View original record | S T E E R I N G. ------------------------- | ||
| scan0028 | Steering system faults and rectifications for 20/25 HP chassis. | ||
| View original record | 14 43 - Steering wobbles and joggles or snatches. June Quarter. C.C. 2 Previous Quarter. C.C. 1 C.P. 1 ================= 3 1 4 20/25 H.P. CHASSIS. GYH.38 - 13.300 Kms. - Job 35014. Steering wobbles.… | ||
| scan0029 | Faults and fixes for steering knock and rattle on 20/25 HP and Phantom II chassis. | ||
| View original record | 15 45 - Steering knock from rear end of side tube. June Quarter. C.C. 2 2 2 C.P. Previous Quarter. C.C. C.P. ---------- Six Months. 2 2 2 ========== 20/25 HP. CHASSIS GYH.38 - 13.300 Kms. - Job 350I4.… | ||
| scan0030 | Title page for the section on Front Axle and Front Axle Controls. | ||
| View original record | FRONT AXLE & F. A. CONTROLS. -------------------- | ||
| scan0031 | Customer complaints and repairs for noisy and slack front axle controls. | ||
| View original record | 47 - Front Axle Control noisy and slack. June Quarter. C.C. 2 2 4 4 C.P. Previous Quarter. C.C. 3 3 3 C.P. ------------- Six Months. 2 5 7 7 ============= 16 20/25 H.P. CHASSIS. GEH.36 - 4300 Kms. -… | ||
| scan0032 | Title page for the section on the Gearbox and Propeller Shaft. | ||
| View original record | G E A R B O X & P R O P E L L E R S H A F T -------------------------------------------- | ||
| scan0033 | Reports on resolutions for a gearbox synchromesh rattle and a hand brake/change speed lever rattle on 20/25 HP chassis. | ||
| View original record | 17 48 - Gear Box rattle from synchromesh mechanism. June Quarter. C.C. I I I Previous Quarter. C.C. C.P. Six Months. I I I 20/25 H.P. CHASSIS. GNC.40 - 36.080 Kms. - Job 35043. Very bad rattle from… | ||
| scan0034 | Title page for the 'Rear Axle' section. | ||
| View original record | R E A R A X L E ----------------- | ||
| scan0035 | Faults found with rear axles, drivers, and thrust bearings on various chassis. | ||
| View original record | 18 50 - Noisy rear axle. June Quarter. C.C. I I I 20/25 H.P. CHASSIS. C.P. Previous Quarter. C.C. Please refer to item N°52. C.P. Six Months. I I I 51 - Rear wheel drivers knock or rattle. June… | ||
| scan0036 | Title page for a document section on springing. | ||
| View original record | S P R I N G I N G. ------------ | ||
| scan0037 | Faults and modifications related to vehicle spring systems. | ||
| View original record | 19 53 - Front springs too weak. June Quarter. C.C. I I I Previous Quarter. C.P. PHANTOM II CHASSIS. C.C. 187.TA - 12,659 Kms. - Job 35196. C.P. Fitted 2 new 1250 lbs. springs. Six Months ============… | ||
| scan0038 | Customer complaints and subsequent modifications to the suspension on two 20/25 HP chassis. | ||
| View original record | 55 - Suspension of car not comfortable. June Quarter. C.C. 2 2 2 Previous Quarter. C.P. C.C. C.P. ----------- Six Months. 2 2 2 =========== 20/25 H.P. CHASSIS. GHG.32 - 14.924 Kms. - Job 34962.… | ||
| scan0039 | Title page for a document about hydraulic dampers and ride control. | ||
| View original record | HYDRAULIC DAMPERS AND RIDE CONTROL. | ||
| scan0040 | Summary of hydraulic system complaints and their resolutions for various chassis models. | ||
| View original record | 21 56 - TOTAL HYDRAULIC COMPLAINTS. ================ June Quarter. C.C. 3 3 6 6 C.P. Previous Quarter. C.C. I I I C.P. Six Months. ---- -- -- -- -- 4 3 7 7 ==== == == == == 57 - Hydraulic knocks.… | ||
| scan0041 | Faults and repairs for hydraulic dampers on Phantom II and 20/25 HP chassis. | ||
| View original record | 22 60 - Hydraulic dampers loose on frame. PHANTOM II CHASSIS. June Quarter. C.C. I I I C.P. Previous Quarter. C.C. I I I C.P. Six Months. I I 2 2 66.SK - 8454 miles - Job 34982. Tightened up bolts… | ||
| scan0042 | Title page for a section on Electrical Installation and Accessories. | ||
| View original record | ELECTRICAL INSTALLATION AND ELECTRICAL ACCESSORIES --------------------- | ||
| scan0043 | Dynamo, electric clock, and electric petrol gauge complaints for various chassis models. | ||
| View original record | 23 62 - Dynamo complaints. June Quarter. C.C. I I I C.P. Previous Quarter. C.C. I I 2 2 Six Months. I 2 3 3 PHANTOM II CHASSIS. 151.TA - 15464 Kms. - Job 35082. Dynamo very noisy. Please refer to… | ||
| scan0044 | Title page for a section on various accessories. | ||
| View original record | VARIOUS ACCESSORIES --------------------- | ||
| scan0045 | Speedometer and thermometer failures on 20/25 HP and Phantom II chassis. | ||
| View original record | 24 65 - Speedometer failure. June Quarter. C.C. I I I C.P. Previous Quarter. C.C. C.P. Six Months. I I I ============================== 66 - Speedometer trip and total figures too small. June Quarter.… | ||
| scan0046 | Instances of slackness in the pedal mechanism over different time periods. | ||
| View original record | 25 68 - Slackness in pedal mechanism. June Quarter. C.C. C.P. Previous Quarter. C.C. I I I C.P. ------------------- Six Months. I I I =================== VA. 24/7/36 | ||
| scan0047 | Quarterly report on complaints for the 20/25 HP and Phantom II chassis for the quarter ending June 1936. | ||
| View original record | To Sg. from Hd. " Or. " C. " E. " Ra. X1112 To Hs. Hynes " HY. Grylls " EP. Martindale " MK. " N. " F.B.A. Ltd. Steadman Hd10/HR.19.8.36. QUARTERLY COMPLAINTS. -------------------- 20/25 HP. AND… | ||
| scan0048 | Quarterly report from June 1936 detailing customer complaints about vehicle brakes. | ||
| View original record | CUSTOMERS' COMPLAINTS. - C.C. COMPANY POLICY. - C.P. QUARTERLY COMPLAINTS - JUNE 1936. TOTAL BRAKE COMPLAINTS. 25 HP. PH.II. TOTAL. GRAND TOTAL. REMARKS. June Quarter. C.C. 225 66 291) C.P. 90 21 111)… | ||
| scan0049 | Statistical report on various brake failures over a six-month period. | ||
| View original record | - 2 - BRAKES SEIZE - REAR. 25 HP. PH.II. TOL. GRAND TOTAL. REMARKS June Quarter. C.C. 42 5 47) Latest 20/25 HP. cars have increased C.P. 21 - 21) 68 lubrication to rear brake shafts. There have been… | ||
| scan0050 | Quarterly statistical report on customer complaints for brakes, servos, and clutches across different vehicle models. | ||
| View original record | - 3 - BRAKES INEFFICIENT. 25 HP. PH.II. TOTAL. GRAND TOTAL. REMARKS. June Quarter. C.C. 78 C.P. 19 30 8 108) 27) 135 Previous Quarter. C.C. 65 C.P. 31 29 10 94) 41) 135 Mainly due to servo… | ||
| scan0051 | Quarterly report detailing statistics for vehicle complaints such as clutch slips, dynamo issues, and exhaust problems. | ||
| View original record | - 4 - CLUTCH SLIPS. 25 HP. PH.II. TOTAL. GRAND TOTAL. REMARKS. June Quarter. C.C. 129 13 42) C.P. 18 9 27) 169 Even with all the latest modifications the 20/25 HP. clutches are very unsatisfactory,… | ||
| scan0052 | Faults and complaints related to exhaust systems, engine timing gears, and valves. | ||
| View original record | - 5 - EXHAUST BLOWS GENERALLY AND CUT-OUT SEIZED OR RATTLE. 25 HP. PH.II. TOT. GRAND TOTAL. REMARKS. June Quarter. C.C. 24 24 48) C.P. 16 9 25) 73 Due either to corroded or cracked silencer or seized… | ||
| scan0053 | Summary of hydraulic complaints for 25 HP and Phantom II models over two quarters. | ||
| View original record | - 6 - TOTAL HYDRAULIC COMPLAINTS. 25 HP. PH.II. TOTAL. GRAND TOTAL. REMARKS. June Quarter. C.C. 68 42 110) C.P. 19 8 27) 137 Previous Quarter. C.C. 56 24 80) C.P. 19 6 25) 105 Six Months. 162 80 242… | ||
| scan0054 | Tabulated analysis of vehicle faults, their frequency, and remedies over a six-month period for different car models. | ||
| View original record | - 7 - HYDRAULICS - FAILURE OF CONTROL. 25 HP. PH.II. TOTAL. GRAND TOTAL. REMARKS. June Quarter. C.C. 3 8 11) 17 These are rectified by cleansing the C.P. 5 1 6) system generally and curing minor oil… | ||
| scan0055 | Quarterly report summarizing vehicle faults and their respective remedies. | ||
| View original record | - 8 - STARTER MOTOR. 25 HP. PH.II. TOT. GRAND TOTAL. REMARKS. June Quarter. C.C. 28 4 32) C.P. 8 1 9) 41 These are chiefly complaints of slipping and are cured by fitting new cork washers. Previous… | ||
| scan0056 | Summary report of vehicle failures by model type for the June quarter and the previous quarter. | ||
| View original record | - 9 - SPEEDOMETER FAILURES. 25 HP. PH.II. TOTAL. GRAND TOTAL. REMARKS. June Quarter. C.C. 12 1 13) 14 Usually trip recorder failure or noisy. C.P. 1 - 1) Previous Quarter. C.C. 14 3 17) 19 C.P. 1 1 2)… | ||
| scan0057 | Statistical report on vehicle failures over two quarters, broken down by model and fault type. | ||
| View original record | - 10 - CENTRAL LUBRICATION FAILURES. 25 HP. PH.II. TOTAL. GRAND TOTAL. REMARKS. June Quarter. C.C. 29 16 45) 66 These are miscellaneous troubles cured by tightening unions and re-making Joints etc. or… | ||
| scan0058 | Quarterly statistical report on vehicle faults, categorised by model and time period, with remarks on causes and fixes. | ||
| View original record | - 11 - HUBS NOISY. 25 HP. PH.II. TOT. GRAND TOTAL. REMARKS. June Quarter. C.C. 18 2 20) C.P. 4 2 6) 26 Previous Quarter. C.C. 28 1 29) C.P. 2 2 4) 33 Six Months. 52 7 59 59 These are mainly brake drum… | ||
| scan0059 | Quarterly complaints for the 3 1/2 Litre Bentley Chassis, explaining the classification of issues for the quarter ending June 1936. | ||
| View original record | To Sg. from Hd. " Wor. " C. " H. " Ds. To Hs. " HY. " C. " Kingsbury. " F.B.A. Ltd. Hd4/HR.27.8.36. QUARTERLY COMPLAINTS. 3 1/2 LITRE BENTLEY CHASSIS. The attached lists show the most prevalent F.O.C.… | ||
| scan0060 | Quarterly report from June 1936 detailing customer complaints about brakes. | ||
| View original record | QUARTERLY COMPLAINTS - JUNE QUARTER 1936. Customers' Complaints. - C.C. Company Policy. - C.P. TOTAL BRAKE COMPLAINTS. TOTAL. REMARKS. June Quarter. C.C. 335) 406 These are the total brake complaints.… | ||
| scan0061 | Summary report of vehicle faults and customer complaints over two quarters. | ||
| View original record | - 2 - TOTAL. REMARKS. 3. SERVO THUMPS. June Quarter. C.C. 58) C.P. 10) 68 Adjust swinging arm to give more damping. See Depot Sheet No. Hd.271. Previous quarter. C.C. 38) C.P. 5) 43 Six Months. 111 4.… | ||
| scan0062 | Summary report on brake issues, including binding and squeaking, with counts and remarks for different time periods. | ||
| View original record | - 3 - TOTAL. REMARKS. 7. BRAKES BINDING. June Quarter. C.C. 9) C.P. 20) 29 Tightness in brake actuating shafts due to lack of lubrication. We think this requires improvement. Previous Quarter. C.C.… | ||
| scan0063 | Quarterly report summarizing common vehicle faults, their frequency, and associated remedies. | ||
| View original record | - 4 - CLUTCH FIERCE AND SLIPS. TOTAL. REMARKS June Quarter. C.C. 81) C.P. 10) 91 This clutch has not stood up to hard use. Production chassis have new type of clutch. Previous Quarter. C.C. 75) C.P.… | ||
| scan0064 | Customer complaints and service issues for various vehicle components over six months. | ||
| View original record | - 5 - GEAR LEVER VIBRATION. TOTAL. REMARKS. June Quarter. C.C. 38) C.P. 12) 50 Now cured by isolated gear lever. Depot Sheet No. Hd.297 describes treatment for existing cars. Previous Quarter. C.C.… | ||
| scan0065 | Statistical report on vehicle faults over a six-month period, with remarks and handwritten notes. | ||
| View original record | - 6 - TOTAL. REMARKS FAULTY INSULATION H.T. LEAD. June Quarter. C.C. -) C.P. 4) 4 Previous Quarter. C.C. -) C.P. 7) 7 Six Months. 11 REV. COUNTER OR CLOCK FAULTY. June Quarter. C.C. 55) C.P. -) 55… | ||
| scan0066 | Quarterly report summarizing vehicle faults and adjustments for springing, tappets, rear axle gears, and oil leaks. | ||
| View original record | - 7 - TOTAL. REMARKS SPRINGING. June Quarter. C.C. 46) 46 These are mostly adjustments to shock C.P. -) dampers to suit individual requirements. In a number of cases we have had to fit stronger… | ||
| scan0067 | Quarterly report summarizing vehicle defects related to rattles, speedometers, and headlamps, with remarks on causes and actions. | ||
| View original record | - 8 - RATTLES FROM SHOCK DAMPER CONNECTIONS. June Quarter. C.C. 104) C.P. 8) TOTAL. 112 REMARKS: These are chiefly excessive wear of front anchorage bushes and new cars have now improved lubrication.… | ||
| scan0068 | Quarterly report on engine and electrical system faults with comparative statistics and remarks. | ||
| View original record | - 9 - TOTAL. REMARKS WATER LEAKS FROM ENGINE. June Quarter. C.C. 37) C.P. -) 37 Chiefly from No. 2 water jacket plate. This requires improvement. Previous Quarter. C.C. -) C.P. 43) 43 Six Months. 80… | ||
| scan0069 | Summary of vehicle faults and complaints including steering, pinking, and oil consumption over a six-month period. | ||
| View original record | - 10 - STEERING UNSTABLE OR WOBBLE TOTAL. REMARKS. June Quarter. C.C. 37) C.P. -) 37 Usually due to low tyre pressure or road wheels out of balance. Previous Quarter. C.C. 57) C.P. -) 57 Six Months.… | ||
| scan0070 | Summary report of vehicle faults and failures categorised over quarterly, three-month, and six-month periods. | ||
| View original record | - 11 - TOTAL. REMARKS. JUMPING OUT OF SECOND GEAR. June Quarter. C.C. 1) 1 C.P. -) Previous Quarter. C.C. 1) 1 C.P. -) Six Months. 2 DEFECTIVE SPARKING PLUGS. June Quarter. C.C. 28) 29 KLG.850 type… | ||
| scan0071 | Quarterly report on customer complaints for 3 1/2 and 4 1/4 litre Bentley chassis. | ||
| View original record | To Sg. from Hd. To Hs. " Cl. " H. " El. " Da. To Rm. " BY. " BP. " Mx. " Kingsbury. " F.B.A. Ltd. 81112 Hd5/HR.23.10.36. QUARTERLY COMPLAINTS. 3 1/2 LITRE AND 4 1/4 LITRE BENTLEY CHASSIS. The attached… | ||
| scan0072 | Quarterly report analyzing customer and company policy complaints about vehicle brakes for the September 1936 quarter. | ||
| View original record | QUARTERLY COMPLAINTS - SEPTEMBER QUARTER 1936. Customers' Complaints - C.C. Company Policy. - C.P. TOTAL BRAKE COMPLAINTS. TOTAL. REMARKS. September Quarter. C.C. 314) C.P. 44) 358 These are the total… | ||
| scan0073 | Quarterly report summarizing various brake-related faults with numerical data and remarks. | ||
| View original record | - 2 - TOTAL. REMARKS. 4. OIL ON REAR BRAKES. September Quarter. C.C. 4) 4 Oil drain has now been improved and "Perfect" oil seal is now fitted to axle box. Cases of failure of the latter have… | ||
| scan0074 | Statistical report on brake squeaks and clutch issues over a six-month period. | ||
| View original record | - 3 - TOTAL. REMARKS. 8. BRAKES SQUEAK (FRONT) September Quarter. C.C. 61) C.P. 2) 63 Previous Quarter. C.C. 72) C.P. 6) 78 Six Months. 141 9. BRAKES SQUEAK (REAR). September Quarter. C.C. 89) C.P. 2)… | ||
| scan0075 | Quarterly report detailing vehicle faults, their frequency, and remarks on corrective actions. | ||
| View original record | - 4 - TOTAL. REMARKS. IRREGULAR FIRING AND POOR SLOW RUNNING. September Quarter. C.C. 38) 38 These are chiefly overcome by adjustment to carburetter, plugs, tappets etc. A few are caused by the… | ||
| scan0076 | Summary report of component faults for radiator shutters, petrol gauges, petrol pumps, and H.T. leads. | ||
| View original record | - 5 - RADIATOR SHUTTERS STICKING OR RATTLING. TOTAL. REMARKS. September Quarter. C.C. 24) C.P. 1) 25 Chiefly complaint of rattle. Previous Quarter. C.C. 18) C.P. 1) 19 Six Months. 44 PETROL GAUGE… | ||
| scan0077 | Quarterly report page detailing vehicle faults, their frequencies, and remedial actions. | ||
| View original record | - 6 - TOTAL. REMARKS. REV. COUNTER OR CLOCK FAULTY. September Quarter. C.C. 29) 1) 30 Noisy flexible drives or defective clock. Previous Quarter. C.C. 55) -) 55 Six Months. 85 AXLE THRUST. September… | ||
| scan0078 | Statistical report on vehicle faults, their frequency over quarterly periods, and remarks on their causes. | ||
| View original record | - 7 - TOTAL. REMARKS. NOISY TAPPETS. September Quarter. C.C. 15) C.P. -) 15 Usually only adjustment required to make standard. Previous Quarter. C.C. 26) C.P. 1) 27 Six Months. 42 NOISY REAR AXLE… | ||
| scan0079 | Quarterly report summarizing vehicle defects, causes, and statistics for various system faults. | ||
| View original record | - 8 - EXHAUST SYSTEM RATTLES. TOTAL. REMARKS. September Quarter. C.C. 9) 9 Mainly due to flexible suspension C.P. -) brackets. Previous Quarter. C.C. 21) 21 C.P. -) Six Months. 30 DEFECTIVE… | ||
| scan0080 | Summary report of vehicle faults over a six-month period, with totals and remarks. | ||
| View original record | - 9 - TOTAL. REMARKS. DEFECTIVE STARTER MOTORS. September Quarter. C.C. 8) C.P. - 8 Previous Quarter. C.C. 7) C.P. 2) 9 Six Months. 17 ENGINE GEAR RATTLE. September Quarter. C.C. 16) C.P. 1) 17… | ||
| scan0081 | Summary of vehicle faults and complaints categorized by issue over a six-month period. | ||
| View original record | -,10 - TOTAL. REMARKS. STEERING STIFF. September Quarter. C.C. 12) C.P. -) Total 12. See Depot Sheet No, Hd.283. Previous Quarter. C.C. 9) C.P. -) Total 9. Six Months. Total 21. PINKING. September… | ||
| scan0082 | Summary report detailing various vehicle defects, including numbers and remarks, over quarterly and multi-month periods. | ||
| View original record | - 11 - TOTAL. REMARKS. DEFECTIVE SPARKING PLUGS. September Quarter. C.C. 22) 22 KLG.850 type plug has now been standardised C.P. -) These are giving less trouble. Previous quarter. C.C. 28) 29 C.P. 1)… | ||
| scan0083 | Faults found for defective shock dampers and loose steering boxes over specific time periods, with quantities and remedial actions. | ||
| View original record | - 12 - DEFECTIVE SHOCK DAMPERS. (CONTROLLABLE). TOTAL. REMARKS. September Quarter. C.C. 24) C.P. - ) 24 5 knock. 1 governor. Remainder bleed. Three Months. 24 STEERING BOX LOOSE ON FRAME. September… | ||
| scan0084 | Requesting data on Bentley 4¼ litre clutch complaints, specifically regarding propeller shaft dampers and recurrent issues. | ||
| View original record | o 1112 To Hd. Rm/Smth.9/JH.30.10.36. Bentley Quarterly Complaints. Confirming our telephone conversation with Hd/Trn. yesterday, we should like to know in how many of the 23 cases of clutch complaint… | ||
| scan0085 | Personnel arrangements for quarterly complaint and depot work in France and England. | ||
| View original record | Hs. from Rm. 1112 Rm12/R.18.12.36. QUARTERLY COMPLAINTS & DEPOT WORK. We think it imperative that Hancock should give a considerable portion of his time to the first Wraith which goes to France.… | ||
| scan0086 | Covering memo regarding the issuance of quarterly instructions to drivers. | ||
| View original record | 1112. Rm/Gry Mx/Skn29/T30.12.36 re. Quarterly Note - Instructions to Drivers Confirming Phone conversation. We attach hereto a copy of the instructions which were issued at the end of last quarter to… | ||
| scan0087 | Clarifying that quarterly instructions are for demonstration drivers and not applicable to testers. | ||
| View original record | 1112. Hs. from Rm. Rm/Gry6/R.31.12.36. INSTRUCTIONS TO DRIVERS. With regard to Sg's memo on the instructions to drivers to be read every quarter, this is not done in this department. The instructions… | ||
| scan0088 | Itemised list of additional quarterly complaints with remarks on specific issues. | ||
| View original record | ITEMISED QUARTERLY COMPLAINTS. (ADDITIONAL) 112 REMARKS. (1) C.C. 18. C.P. 1. 2 4 1/4 Litre. 17 3 1/2 Litre. (2) C.C. 23. C.P. 2. 4 4 1/4 Litre. 21 3 1/2 Litre. (4) C.C. 23. C.P. Nil. 7 4 1/4 Litre.… | ||
| scan0089 | Tabulated list of numbered entries with codes, measurements, and remarks on faults or status. | ||
| View original record | -2- REMARKS. (18) C.C. 24. 16 4 1/4 Litre. C.P. Nil. 8 3 1/2 " (19) C.C. 8. 3 4 1/4 Litre. 1 Adjust, 2 dud pumps. C.P. Nil. 5 3 1/2 " 4 adjust, 1 H.T.Leads dud. (21) C.C. 16. 8 4 1/4 Litre. C.P. Nil.… | ||
| scan0090 | Tabulated log detailing vehicle checks, measurements, and fault remarks. | ||
| View original record | -3- (34) C.C. 1. Nil 4 1/4 Litre. REMARKS. C.P. Nil. 1 3 1/2 " (35) C.C. 3. 1 4 1/4 Litre. C.P. Nil. 2 3 1/2 " (36) C.C. Nil. 1 4 1/4 Litre. C.P. 5. 4 3 1/2 " (37) C.C. Nil. 6 4 1/4 Litre. C.P. 60. 54… | ||
| scan0091 | Numbered list of engine faults or observations with corresponding codes and measurements. | ||
| View original record | -4- (45) C.C. 9. 9 4 1/4 Litre. 5 Adjust column thrust, 4 control rattle. C.P. 30. 30 3 1/2 " (46) C.C. Nil. 4 4 1/4 Litre. C.P. 21. 17 3 1/2 " (47) C.C. 39. 4 4 1/4 Litre. 3 Noisy Thrust Race, 1… | ||
| scan0092 | Tabulated log detailing component data, readings, and fault remarks for various units. | ||
| View original record | -5- REMARKS. (61) C.C. Nil. C.P. 23. 1 4 1/4 Litre. 22 3 1/2 " (62) C.C. 18. C.P. Nil. 11 4 1/4 Litre. 7 3 1/2 " 5 Noisy instruments, 4 defective trips, 2 cable noise. (63) C.C. 16. CP. Nil. 8 4 1/4… | ||
| scan0093 | List detailing specifications in Litres for numbered items (77) to (87), page 6. | ||
| View original record | -6- REMARKS. (77) C.C. 1. Nil 4¼ Litre. C.P. Nil. 1 3½ Litre. (78) C.C. 1. Nil 4¼ Litre. C.P. Nil. 1 3½ Litre. (79) C.C. 2. 2 4¼ Litre. C.P. Nil. Nil 3½ " (80) C.C. 1. 1 4¼ Litre. C.P. Nil. Nil 3½ "… | ||
| scan0094 | Letter providing detailed information on seized brake components for a quarterly complaints report. | ||
| View original record | K/W. c to Rm/GWH. 1112. A.F.M. K/Kc/Mr/14.1.37. re QUARTERLY COMPLAINTS REPORT FOR QUARTER ENDING 31.12.36. With reference to Hd/Sd2/HR.12.1.37, I attach an itemised additional quarterly Complaint… | ||
| scan0095 | Cover letter for a quarterly report detailing customer complaints and rectifications for the 20/25 HP, 25/30 HP, Phantom II, and Phantom III chassis. | ||
| View original record | To Sg. from Hd. " Hs. " C. " H. " R. " Ba. Handwritten: Grey [Struck through] EHitt LESmith Swabey [Struck through] Stedman Snr Dixon Wylan [Struck through] MARTINDALE To Rm. " BX. " MX. " M. " F.B.A.… | ||
| scan0096 | Quarterly complaints report from December 1936 detailing brake issues across different car models. | ||
| View original record | CUSTOMERS' COMPLAINTS. - C.C. COMPANY POLICY. - C.P. QUARTERLY COMPLAINTS - DECEMBER 1936. 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. TOTAL BRAKE COMPLAINTS. December Quarter. C.C. 92… | ||
| scan0097 | Summary report of vehicle brake complaints, broken down by issue and model over six months. | ||
| View original record | - 2 - BRAKES SEIZE - REAR. 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. December Quarter. C.C. 13 1 2 1 17) C.P. 10 1 1 3 15) 32 Previous Quarter. C.C. 27 1 1 - 29) C.P. 23 - 2 - 25) 54… | ||
| scan0098 | Quarterly statistical report on customer complaints for inefficient brakes, servo issues, and clutch problems across various car models. | ||
| View original record | - 3 - 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. BRAKES INEFFICIENT. December Quarter. C.C. 23 10 22 5 60) 75 These complaints are still very C.P. 11 1 2 1 15) numerous. Mainly due to… | ||
| scan0099 | Quarterly report detailing customer complaints for clutch, dynamo, and exhaust systems across different vehicle models. | ||
| View original record | - 4 - CLUTCH SLIPS. 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. December Quarter. C.C. 73 C.P. 21 2 - 8 2 - - 83) 23) 106 20/25 HP. Even with all the latest modifications the 20/25 HP.… | ||
| scan0100 | Summary report on vehicle faults including exhaust, engine, and valve issues over a six-month period. | ||
| View original record | - 5 - EXHAUST BLOWS GENERALLY AND CUT-OUT SEIZED OR RATTLE. 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. December Quarter. C.C. 11 1 7 1 20) 35 Due either to corroded or cracked silencer… | ||
| scan0101 | Statistical report on hydraulic system complaints, broken down by type and model, over a six-month period. | ||
| View original record | - 6 - TOTAL HYDRAULIC COMPLAINTS. 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. December Quarter. C.C. 31 3 23 5 62) C.P. 6 1 3 - 10) 72 Previous Quarter. C.C. 82 5 48 - 135) C.P. 19 2 11… | ||
| scan0102 | Summary report of vehicle faults and complaints categorized by model and time period, with remarks and handwritten notes. | ||
| View original record | - 7 - 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. HYDRAULICS - FAILURE OF CONTROL. December Quarter. C.C. 5 2 6 1 14) 16 These are rectified by cleansing the system generally and curing… | ||
| scan0103 | Quarterly report summarizing vehicle faults, complaint counts, and repair remarks for various models. | ||
| View original record | - 8 - STARTER MOTOR. 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. December Quarter. C.C. 27 1 - 3 33) C.P. - - - - 1) 34 20/25 HP. These are chiefly complaint of slipping and are cured by… | ||
| scan0104 | Quarterly report detailing vehicle failures by model and type, with remarks and handwritten notes. | ||
| View original record | - 9 - | | | 25 HP. | 30 HP. | PH.II. | PH.III. | TOTAL. | GRAND TOTAL. | REMARKS. | |---|---|---|---|---|---|---|---|---| | SPEEDOMETER FAILURES.. | | | | | | | | | | December Quarter. | C.C. | 14 |… | ||
| scan0105 | Summary report of vehicle failures by type and model over quarterly and six-month periods. | ||
| View original record | - 10 - CENTRAL LUBRICATION FAILURES. 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. December Quarter. C.C. 23 3 7 2 35) C.P. 2 - 7 - 9) 44 These are miscellaneous troubles cured by… | ||
| scan0106 | Summary report on vehicle faults and their remedies for various models. | ||
| View original record | - 11 - 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. POOR PETROL CONSUMPTION. December Quarter. C.C. 13 4 1 - 18) C.P. 1 - - - 1) 19 20/25 HP. Some improvement is effected by modifying… | ||
| scan0107 | Quarterly report detailing defects for Stromberg carburettors, regulators, tappets, and plugs across different engine models. | ||
| View original record | - 12 - 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. STROMBERG CARBURRETTER DEFECTS. December Quarter. C.C. - 9 - - 9) 9 2 - Flooding. C.P. - - - - -) 8 - Spitting back. Previous Quarter.… | ||
| scan0108 | Classification of quarterly complaints for 3½ litre and 4¼ litre Bentley chassis. | ||
| View original record | To Sg. from Hd. " HB. " C. " H. " E. " Ds. 1112 To Rm. SRY, Martindale, Le South " HY. " HX. PJH. Deacon, West, Les - " Kingsbury. Swdl, Rclts " F.B.A. Ltd. Hd11/HR.11.2.37. QUARTERLY COMPLAINTS. 3½… | ||
| scan0109 | Quarterly report from December 1936 detailing customer complaints about vehicle brakes. | ||
| View original record | QUARTERLY COMPLAINTS. - DECEMBER 1936. Customers' Complaints. - CC. Company Policy. - CP. 3 1/2 LITRE. 4 1/4 LITRE. TOTAL. GRAND TOTAL. REMARKS. TOTAL BRAKE COMPLAINTS. December Quarter. C.C. 202,… | ||
| scan0110 | Statistical report on various brake system faults and their remedies over a six-month period. | ||
| View original record | - 2 - 3 1/2 LITRE. 4 1/4 LITRE. TOTAL. GRAND TOTAL. REMARKS. 4. OIL ON REAR BRAKES. December Quarter. C.C. 1 1 1) 2 C.P. - 1 1) Previous Quarter. C.C. 4 - 4) 4 C.P. - - -) Six Months. 5 1 6 6 REMARKS:… | ||
| scan0111 | Complaints about brake squeaks and clutch issues for 3 1/2 and 4 1/4 litre models over two quarters. | ||
| View original record | - 3 - 8. BRAKES SQUEAK (FRONT). 3 1/2 LITRE. 4 1/4 LITRE. TOTAL. GRAND TOTAL. REMARKS. December Quarter. C.C. 36 18 54) C.P. 2 - 2) 56 Re-bedding or re-lining shoes may reduce tendency to squeak, but… | ||
| scan0112 | Quarterly report summarizing vehicle faults, their frequency by engine size, and the corresponding remedies. | ||
| View original record | - 4 - 3 1/2 LITRE. 4 1/4 LITRE. TOTAL. GRAND TOTAL. REMARKS IRREGULAR FIRING AND POOR SLOW RUNNING. December Quarter. C.C. 19 14 33) 33 These are chiefly overcome by C.P. - - -) Previous Quarter. C.C.… | ||
| scan0113 | Statistical report on vehicle faults categorized by component and engine type. | ||
| View original record | - 5 - 3½ LITRE. 4¼ LITRE. TOTAL. GRAND TOTAL. REMARKS. RADIATOR SHUTTERS STICKING OR RATTLING. December Quarter. C.C. 14 4 18) C.P. 2 1 3) 21 Chiefly complaint of rattle. Previous Quarter. C.C. 24 -… | ||
| scan0114 | Quarterly report on common vehicle faults and their respective counts and remarks. | ||
| View original record | - 6 - REV. COUNTER OR CLOCK FAULTY. 3 1/2 LITRE. 4 1/4 LITRE. TOTAL. GRAND TOTAL. REMS. December Quarter. C.C. 16 28 44) 45 C.P. - 1 1) The clock in these instruments should be more reliable. Previous… | ||
| scan0115 | Quarterly report detailing vehicle faults for 3½ and 4¼ Litre models, including noisy axles, oil leaks, and rattles. | ||
| View original record | - 7 - NOISY REAR AXLE. 3½ LITRE. 4¼ LITRE. TOTAL. GRAND TOTAL. REMARKS. December Quarter. C.C. 42, C.P. 5, 4¼: 6, TOTAL: 48) 5), GRAND TOTAL: 53. REMARKS: 45 faulty thrust bearings. There have been a… | ||
| scan0116 | Quarterly report summarizing vehicle component failures and remedial actions. | ||
| View original record | - 8 - 3 1/2 LITRE. 4 1/4 LITRE. TOTAL. GRAND TOTAL. REMARKS. DEFECTIVE SPEEDOMETER. December Quarter. C.C. 15 22 37) 40 Trip mechanism has now been C.P. 1 2 3) improved to reduce failures. Previous… | ||
| scan0117 | Statistical report on vehicle faults like engine rattle, dynamo issues, and steering problems over a six-month period. | ||
| View original record | - 9 - 3½ LITRE. 4¼ LITRE. TOTAL. GRAND TOTAL. REMARKS. ENGINE GEAR RATTLE. December Quarter. C.C. 6 2 8) 10 This requires improvement. C.P. - 2 2) Previous Quarter. C.C. 16 - 16) C.P. 1 - 1) 17 Six… | ||
| scan0118 | Quarterly report on vehicle complaints, categorized by fault type and engine size. | ||
| View original record | - 10 - 3½ LITRE. 4¼ LITRE. TOTAL. GRAND TOTAL. REMARKS. PINKING. December Quarter. C.C. 4 14 18) 18 The 4¼ litre is more prone to this complaint. C.P. - - -) Previous Quarter. C.C. 26 - 26) 26 Swdll.… | ||
| scan0119 | Quarterly report detailing vehicle component failures and defects across two engine types. | ||
| View original record | - 11 - 3½ LITRE. 4¼ LITRE. TOTAL. GRAND TOTAL. REMARKS. BIG END FAILURES. December Quarter. C.C. 3 2 5) 13 C.P. 7 1 8) Usually either No. 2 or No. 5 big end after long fast run. Extra lubrication from… | ||
| scan0120 | Quarterly report page detailing vehicle faults with numerical data and handwritten commentary. | ||
| View original record | - 12 - 3½ LITRE. 4¼ LITRE. TOTAL. GRAND TOTAL. REMARKS. STEERING BOX LOOSE ON FRAME. December Quarter. C.C. 1 - 1) C.P. 23 1 24) 25 Tighten bolts securing bracket to frame. Why not four bolts like… | ||
| scan0121 | Fault report summary detailing rear axle, engine, and bearing issues for 3½ and 4¼ Litre models. | ||
| View original record | - 13 - 3½ LITRE. 4¼ LITRE. TOTAL. GRAND TOTAL. REMARKS. FAILURE OF REAR AXLE SHAFTS. December Quarter. C.G. 2 - 2) C.P. - - -) 2 Three Months. 2 - 2 2 THUMP IN ENGINE. December Quarter. C.G. - 2 2)… | ||
| scan0122 | From Sg. to Gry. regarding a request for Hancock's report on Bentley Quarterly Complaints. | ||
| View original record | 1112. S/W To Gry. from Sg. re Bentley Quarterly Complaints. Sg4/E12.3.37 You will remember I said the other day that, before going through these, I thought it would be valuable if we could have… | ||
| scan0123 | Summary report of component failures and remarks for different engine litreages over six months. | ||
| View original record | - 10 - 3½ LITRE. 4¼ LITRE. TOTAL. GRAND TOTAL. REMARKS. BIG END FAILURES. March Quarter. C.C. 8 - 8) C.P. 8 - 8) 16 Usually either No. 2 or No. 5 big end after long fast run. Extra lubrication from… | ||
| scan0124 | Quarterly report detailing vehicle faults for 3 1/2 and 4 1/4 Litre models with remarks. | ||
| View original record | - 11 - 3 1/2 LITRE. 4 1/4 LITRE. TOTAL. GRAND TOTAL. REMARKS. STEERING BOX LOOSE ON FRAME. March Quarter. C.C. - C.P. 17 - 17) 17 Tighten bolts securing bracket to frame. Why not four bolts like 25/30… | ||
| scan0125 | Report tabulating component failures over a six-month period for 3 1/2 Litre and 4 1/4 Litre models. | ||
| View original record | - 12 - 3 1/2 LITRE. 4 1/4 LITRE. TOTAL. GRAND TOTAL. REMARKS. FAILURE OF REAR WHEEL DRIVERS. March Quarter. C.C. - - -) C.P. 3 - 3) 3 Wheel drivers are now being strengthened. Previous Quarter. C.C. 2… | ||
| scan0126 | Fault report for the March quarter detailing issues with dynamo coupling rattles and low oil pressure. | ||
| View original record | - 13 - 3 1/2 4 1/4 LITRE. LITRE. TOTAL. GRAND TOTAL. REMARKS. DYNAMO COUPLING RATTLES. March Quarter. C.C. 2 11 13) C.P. - - -) 13 Due to wear of rubber driving blocks. Three Months. 2 11 13 13 OIL… | ||
| scan0127 | Quarterly report on customer complaints and repair work for 3.5 and 4.25 litre Bentley chassis for the quarter ending March 1937. | ||
| View original record | 1112. To Sg. from Hd. " Hs. " C. " H. " E. " Da. To Rm. " HY. " MX. " Kingsbury. " F.B.A. Ltd. Hd2/HR.21.4.37. QUARTERLY COMPLAINTS. 3½ LITRE AND 4¼ LITRE BENTLEY CHASSIS. The attached lists show the… | ||
| scan0128 | Quarterly report for March 1937 analysing customer complaints about various brake issues. | ||
| View original record | QUARTERLY COMPLAINTS - MARCH 1937. Customers' Complaints. - C.C. Company Policy. - C.P. 3½ LITRE. 4¼ LITRE. TOTAL. GRAND TOTAL. REMARKS. TOTAL BRAKE COMPLAINTS. March Quarter. C.C. 113 100 213) C.P.… | ||
| scan0129 | Faults and remarks related to car brakes over a six-month period, categorized by issue. | ||
| View original record | - 2 - 3 1/2 LITRE. 4 1/4 LITRE. TOTAL. GRAND TOTAL. REMARKS. 4. OIL ON REAR BRAKES. March Quarter. C.C. - - -) C.P. 3 - 3) 3 Previous Quarter. C.C. 1 1 1) C.P. - - 1) 2 Six Months. 4 1 5 5 REMARKS:… | ||
| scan0130 | Quarterly report summarizing vehicle faults related to brake squeaks and clutch issues for 3 1/2 and 4 1/4 Litre models. | ||
| View original record | - 3 - 3 1/2 LITRE. 4 1/4 LITRE. GRAND TOTAL. REMARKS. 8. BRAKES SQUEAK (FRONT). March Quarter. C.C. 22 22 44) 69 C.P. 15 10 25) Previous Quarter. C.C. 36 18 54) 56 C.P. 2 - 2) Six Months. 75 50 125… | ||
| scan0131 | Summary report detailing vehicle faults and remedies over a six-month period for 3 1/2 and 4 1/4 litre models. | ||
| View original record | IRREGULAR FIRING AND POOR SLOW RUNNING. 3 1/2 LITRE. 4 1/4 LITRE. TOTAL. GRAND TOTAL. REMARKS. March Quarter. C.C. 14 18 32) C.P. - - -) 32 These are chiefly overcome by adjustment to carburetter,… | ||
| scan0132 | Report summarizing vehicle component faults and remarks over a six-month period, categorised by litre capacity. | ||
| View original record | - 5 - 3½ LITRE. 4¼ LITRE. TOTAL. GRAND TOTAL. REMARKS. PETROL GAUGE FAULTY. March Quarter. C.C. 8 9 17) C.P. 2 - 2) 19 15 faulty tank units. Previous Quarter. C.C. 16 6 22) C.P. 1 1 2) 24 Six Months.… | ||
| scan0133 | Summary of vehicle faults over a six-month period, categorized by issue and engine size. | ||
| View original record | - 6 - 3½ LITRE. 4¼ LITRE. TOTAL. GRAND TOTAL. REMARKS. NOISY TAPPETS. March Quarter. C.C. 10 7 17) 17 Usually only adjustment required to make standard. C.P. - - -) Previous Quarter. C.C. 7 8 15) 15… | ||
| scan0134 | Summary table of vehicle defects over a six-month period, categorized by issue and engine size. | ||
| View original record | - 7 - 3½ LITRE. 4¼ LITRE. TOTAL. GRAND TOTAL. REMARKS. EXHAUST SYSTEM RATTLES. March Quarter. C.C. 5 C.P. 5 5 5 10) 10) 20 Mainly due to flexible suspension brackets. Previous Quarter. C.C. 27 C.P. 1… | ||
| scan0135 | Quarterly statistical report on vehicle faults, comparing 3½ and 4¼ litre models. | ||
| View original record | - 8 - 3½ LITRE. 4¼ LITRE. TOTAL. GRAND TOTAL. REMARKS. DEFECTIVE STARTER MOTOR. March Quarter. C.C. 7 2 9) C.P. - - -) 9 Previous Quarter. C.C. 7 1 8) C.P. 1 - 1) 9 Six Months. 15 3 18 18 ENGINE GEAR… | ||
| scan0136 | Summary report of vehicle complaints over two quarters, detailing issues and providing remarks. | ||
| View original record | - 9 - 3 1/2 LITRE. 4 1/4 LITRE. TOTAL. GRAND TOTAL. REMARKS. STEERING STIFF OR KNOCKS. March Quarter. C.C. 1 2 3) C.P. 1 - 1) 4 See Depot Sheet No. Hd.283 Previous Quarter. C.C. 5 5 10) C.P. - - -) 10… | ||
| scan0137 | Requesting information on fixes for 7 cases of noisy 25/30 axles. | ||
| View original record | RHC. from Rm/Gry. 1112 Rm/Gry5/R.27.4.37. We have seen from the Quarterly Complaints that there have been 7 cases of noisy 25/30 axles. We asked Hd/SB for more information about these, and in almost… | ||
| scan0138 | Summary of quarterly complaints regarding Phantom III hydraulic jacks and 25/30 HP rear axles. | ||
| View original record | Rm/Gry. 1112 Hd/SB8/HR.27.4.37. re QUARTERLY COMPLAINTS. With reference to your telephone enquiry regarding failures of Phantom III hydraulic jacks and 25/30 HP. axles, we give you below what… | ||
| scan0139 | Noisy over-run issue on chassis GAN-3, resolved by changing the complete axle. | ||
| View original record | - 2 - Hd/SB8/HR.27.4.37. Continued:- GAN-3. Noisy over-run attended to by N. by changing the complete axle. Hd/SB | ||
| scan0140 | Quarterly complaints of steering knocks on the Phantom III model. | ||
| View original record | W/N c to Rm/Hdy. 1112. Hd/SB27/HR.28.4.37. FJH re QUARTERLY COMPLAINTS. STEERING KNOCKS. Phantom III. -------------------- We notice you have attended to 10 Phantom III cars during the last Quarter… | ||
| scan0141 | Complaints of shock damper knocks, requesting details for investigation. | ||
| View original record | Hd. from Rm/Les. 1112. Rm/Les8/R.30.4.37. SHOCK DAMPER KNOCKS. Re: Quarterly Complaints Hd8/AR.23.4.37. I see there are 6 complaints on P.III. Last quarter there were none, and I understand from… | ||
| scan0142 | Cover letter for the quarterly complaints report concerning 20/25 HP, 25/30 HP, Phantom II, and Phantom III chassis for the quarter ending March 1937. | ||
| View original record | To Sg. from Hd. " HS. " C. " H. " E. " Da. To Rm. " BY. " MX. " N. " FBA. LTD. 1112 Messrs Rees Please send round Hd8/HR.23.4.37. QUARTERLY COMPLAINTS. 20/25 HP., 25/30 HP., PHANTOM II, AND PHANTOM… | ||
| scan0143 | Quarterly report from March 1937 detailing customer complaints about vehicle brakes. | ||
| View original record | QUARTERLY COMPLAINTS - MARCH 1937. CUSTOMERS' COMPLAINTS - C.C. COMPANY POLICY. - C.P. 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. TOTAL BRAKE COMPLAINTS. March Quarter. C.C. 162 36 33… | ||
| scan0144 | Quarterly report detailing customer complaints and remarks regarding various brake system faults. | ||
| View original record | - 2 - BRAKES SEIZE - REAR. 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. March quarter. C.C. 39 6 3 5 53) 71 Latest 20/25 HP. cars have increased lubrication to rear brake shafts. There… | ||
| scan0145 | Statistical report on servo and clutch complaints for a six-month period including the March quarter. | ||
| View original record | - 3 - 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. SERVO JAGGERS AND GRABS. March Quarter. C.C. 9 3 5 - 17) C.P. 1 1 2 - 4) 21 Previous Quarter. C.C. 10 1 3 1 15) C.P. - - 1 - 1) 16 Six… | ||
| scan0146 | Customer complaints for various vehicle models over a six-month period. | ||
| View original record | - 4 - DYNAMO COMPLAINTS. 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. March Quarter. C.C. 21 1 2 2 26) C.P. 17 1 2 1 21) 47 Some of these are noisy ball races. Roller bearing now being… | ||
| scan0147 | Quarterly report summarizing customer complaints by vehicle model and fault type. | ||
| View original record | - 5 - EXHAUST SYSTEM RATTLE. 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. March Quarter. C.C. 18 10 3 5 36) C.P. 20 5 4 - 29) 65 Mainly rattle from flexible suspension. Previous Quarter.… | ||
| scan0148 | Summary report on hydraulic system faults for various models over a six-month period. | ||
| View original record | - 6 - 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. HYDRAULIC KNOCKS. March Quarter. C.C. 21 2 12 5 40) C.P. 5 - 2 1 8) 48 Some of these knocks are from damper connection or loose bolts.… | ||
| scan0149 | Statistical report on vehicle complaints, categorised by model and fault type, with remarks on causes and resolutions. | ||
| View original record | - 7 - 25 HP. 30 HP. PH.II. P H.III. TOTAL. GRAND TOTAL. REMARKS. SPRINGS NOT COMFORTABLE. March Quarter. C.C. 24 12 3 3 42) C.P. - - - - -) 42 Improvements to 25/30 HP. suspension urgently required.… | ||
| scan0150 | Summary report detailing vehicle component failures over two quarters for various models. | ||
| View original record | - 8 - 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. ELECTRIC PETROL GAUGE FAILURES. March Quarter. C.C. 13 4 - 7 24) C.P. - 1 2 - 3) 27 These gauges are still troublesome. Previous… | ||
| scan0151 | Summary report of vehicle faults by model over two quarters, including remedies. | ||
| View original record | - 9 - 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. OIL LEAK FROM ENGINE TAPPET DOORS ETC. March Quarter. C.C. 11 2 5 4 22) C.P. 44 1 2 1 48) 70 Previous Quarter. C.C. 24 5 3 3 35) C.P. 32… | ||
| scan0152 | Quarterly report summarizing vehicle faults and modifications across different models. | ||
| View original record | - 10 - NOISY REAR AXLES. 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. March Quarter. C.C. 3 9 1 1 14) C.P. 4 - - - 4) 18 Previous Quarter. C.C. 5 1 - - 6) C.P. 1 - - - 1) 7 Six Months. 13… | ||
| scan0153 | Quarterly report analyzing customer complaints and defects for S.U. petrol pumps, engine over-oiling, Stromberg carburetters, and faulty regulators. | ||
| View original record | - 11 - S.U. PETROL PUMPS. 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. March Quarter. C.C. - 26 - 22 48) C.P. - 14 - 8 22) 70 Previous Quarter. C.C. - 54 - 7 61) C.P. - 15 - - 15) 76 Six… | ||
| scan0154 | Statistical report on vehicle faults and complaints by model over two quarters. | ||
| View original record | - 12 - 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. NOISY TAPPETS. March Quarter. C.C. 18 2 15 11 46) C.P. 9 4 7 6 26) 72 20/25 HP. Chiefly tappet rollers and pins. PH.II. Common… | ||
| scan0155 | Quarterly report detailing failures of hydraulic jacks and front axle control rattles across various models. | ||
| View original record | - 13 - HYDRAULIC JACK FAILURE. 25 HP. 30 HP. PH.II. PH.III. TOTAL. GRAND TOTAL. REMARKS. March Quarter. C.C. - - - 11 11) C.P. - - - - -) Three Months. - - - 11 11 11 FRONT AXLE CONTROL RATTLE. March… | ||
| scan0156 | Investigating a discrepancy in the number of reported complaints about shock damper knocks. | ||
| View original record | W/K - Mr. Hancock. 1112 Rm/Les.21/JH.5.5.37. SHOCK DAMPER KNOCKS. I see on the latest quarterly complaints there are 6 complaints of damper knocks on Phantom III and 2 on 30 H.P. From our talk I… | ||
| scan0157 | Quarterly report detailing complaints of shock damper knocks for Phantom III and 25/30 HP chassis. | ||
| View original record | Handwritten top left, struck through: 12T Handwritten top left: Rm/Les. Handwritten top center: 1112 Hd/Sd8/HR.3.5.37. re QUARTERLY COMPLAINTS. SHOCK DAMPER KNOCKS. -------------------- 30.4.37., With… | ||
| scan0158 | Cover memo attaching a copy of another memo regarding complaints on new cars. | ||
| View original record | To RHC. & Rm. 1112 noted WRP CHANDLER RADCLIFFE noted GHb. Hs.8/KW.2.6.37. Re Complaints on New Cars. Attached is copy of a memo. from JLE re complaints on new cars. Hs. | ||
| scan0159 | Complaints and faults found on new cars, including Phantom III and Bentley models. | ||
| View original record | C O P Y. Hs. LE12/C/31.5.37. Re Complaints on New Cars. I have received a copy of RHC/Cy2/LS21.5.37 dealing with the points raised in my report for April. We have this month had :- 2 Phantom III… | ||
| scan0160 | Performance issues and proposed solutions for several vehicle models including the Phantom III and 25/30 HP. | ||
| View original record | Typed: -2- I find that driving the Ph.III in heavy traffic sends the thermometer up to 100°. I am afraid we shall get customers complaining of this when they are doing shopping or traffic work in… | ||
| scan0161 | Complaints about the difficulty of accessing and repairing parts on the Phantom III chassis. | ||
| View original record | [Handwritten] 1112 Steadman Martindale Chandler. Your suggestions please. Br4/LS.3.6.37. Pm. noted Rm/STJ [Handwritten left margin] Steadman. N Sch 4801 dated 27/4/36. E/HOY/1/H-29-4-36 Photo attached… | ||
| scan0162 | Various mechanical issues and suggestions for improvement on vehicle components. | ||
| View original record | - 2 - slot in the frame near the spring suspension box, fouling the edge of the slot. In one case we found on a rod a flat had worn approximately 1" long and 3/8" wide. We have now made a point of… | ||
| scan0163 | Difficulty of dismantling the clutch on a Phantom III, requiring the engine to be raised. | ||
| View original record | To Br. c. to E. c. to Sg. c. to Hs. x 1/12 ? Rm/NRC.14/JH.21.6.37. re Complaints. Br.4/LS.3.6.37. It is true that when dismantling the clutch of a Phantom III, it is usually necessary to raise the… | ||
| scan0164 | Introduction of a new color-coded form system for handling customer complaints. | ||
| View original record | c to Ms. c to C. c to I. c to L. c to Levallois. c to E. c to Rm. c to De. c to HY. c to Mx. c to HEC. GRY 11/2 Hd/SB9/HR.29.6.37. re CUSTOMERS' COMPLAINTS. In accordance with your instructions, we… | ||
| scan0165 | Outlining the procedure for reporting on complaints, including costs, owner communication, and a new scheme. | ||
| View original record | - 2 - Hd/SB9/HR.29.6.37. Continued:- In general, it is expected that as much information as possible will be given concerning both the cause of the trouble and the steps taken to remedy matters. The… | ||
| scan0166 | Blank Owner's Complaint Report form for a Phantom III vehicle. | ||
| View original record | SG. HS. C. E. RM. DA. BY. MX. RHC. PHANTOM III. OWNER'S COMPLAINT REPORT Chassis No. Owner Report No. Delivery Date Type of Body Mileage Date Owner's Complaint Cause Work done Remarks Approx. Cost… | ||
| scan0167 | Proposal outlining a new procedure for handling and preventing in-service failures across four key departments. | ||
| View original record | RHO. Rm. [redacted] C.Hs. 1112 BY.2/G.2.9.37. FAILURES IN SERVICE. In order to ensure that we obtain the maximum benefit from any failure in service, I propose to have a full discussion with all four… | ||
| scan0168 | The objective of discussions to learn from mistakes and prevent future faults. | ||
| View original record | - 2 - The object of the discussion is to allocate the blame where it really lies, but not to victimize, we all learn by our mistakes and not by our successes, but we must be sure we do learn the… | ||