Rolls-Royce Archives
| Identifier | Entry | ||
| Scan001 | Successful use of larger brake drums on a customer's Phantom II car and proposing experimental brakes for his future vehicles. | ||
| View original record | X 7770 761 To Hs. from Sg. Copy to W.O.B. Lp. Re Mr.Fairey. Sg14/E2.2.34 He had lunch with me yesterday and in the course of conversation he made it very clear that he was delighted with his P.II… | ||
| Scan002 | Brake and engine modifications for a Mr. Fairey's car and future considerations for other models. | ||
| View original record | To Sg. from Hs. c. to Wor. c. to E. X7770 Hs.4/KW.5.2.34. Re. Mr. Fairey. Sg.14/E.2.2.34. The brakes fitted to Mr. Fairey's car are the same as fitted to the present standard Phantom II. When we… | ||
| Scan003 | From Sg. to Hs. about correspondence with Mr. Fairey and developments concerning camshafts and rockers. | ||
| View original record | [Handwritten]: GRY X7770 To Hs. from Sg. Copy to Wor.Fe re Mr.Fairey. Sg11/E6.2.34 Thanks for Hs.4/KW.5.2.34. I have written to Mr. Fairey to-day as per the attached copy. I have not told him anything… | ||
| Scan004 | Letter regarding the inspection of experimental brakes on a Phantom II car. | ||
| View original record | ES/PG.2.34 6th February 1934 Dear Fairey, Referring to your Phantom II car and our conversation last Thursday, I told Mr.Hives at Derby how pleased you were with it, and also told him that the latest… | ||
| Scan005 | Mr. Fairey's Phantom II car being sent for examination due to metal in the sump, and discussing a potential overhaul. | ||
| View original record | X7770 [Handwritten: [Struck through: GRY] See me H/S] To Hs. from Sg. [Handwritten: Copy to Wcr.] re Mr.Fairey. He writes me in reply to my letter, copy of which was sent you, that his P.II is going… | ||
| Scan006 | Confirming the expected arrival of Mr. Fairey's car in Derby for an overhaul and inspection of brake components. | ||
| View original record | X7770 To Hd/WT. from Hs/Gry. Hs/Gry.7/KW.12.2.34. Mr. Fairey's Car. This is to confirm that you will let us know when this car arrives in Derby. We have had a memo. from Sg. saying that Mr. Fairey was… | ||
| Scan007 | Letter from a customer reporting metal in the crankcase of his Phantom and requesting a full overhaul. | ||
| View original record | - 2 - Telephone: 400 | Hayes Mid'x 405 | X7770 Offices of THE FAIREY AVIATION CO. LTD. HAYES, MIDDLESEX. 12th February 1934. Dear Mr. Hives, You will by now have received my Black Phantom and I should… | ||
| Scan008 | Letter to C.R. Fairey of Fairey Aviation concerning a report on his car's brakes and a discussion about the Bentley model. | ||
| View original record | X.7770 Expl. Dept. Hs.3/MJ. 15th. February, 1934. C.R.Fairey, Esq., The Fairey Aviation Co. Ltd., Hayes, Middlesex. Dear Mr. Fairey, Replying to your letter of the 12th.inst. We will let you have a… | ||
| Scan009 | Review of an overhaul estimate for Mr. Fairey's car before it is sent to him. | ||
| View original record | X7770 S/W HS To D/L from Sg. Copy to Hs. re Mr.Fairey's Car, now at Derby. Sg7/E15.2.34 Would you please see that any xx/estimate for overhaul, about which he has written to Hs., is submitted to me… | ||
| Scan010 | A customer's, Mr. Fairey, dissatisfaction with his 40/50 HP car, chassis 20-PY. | ||
| View original record | X7770 To Hs. from Sg. re Mr.Fairey's 40/50 HP Chassis, 20-PY. Sg6/E28.2.34 Copy to Wor. Hs Referring to my conversation with you when you were in town recently, I enclose copy of letter from Mr.Fairey… | ||
| Scan011 | Customer complaint letter from C. P. Fairey regarding performance issues with a new 'Phantom' car. | ||
| View original record | COPY X7770 THE FAIREY AVIATION CO., LTD., Hayes, MIDDLESEX. 20th February, 1934. My dear Lappin, I have been driving the new "Phantom" myself over the week-end and I am afraid it is still far from… | ||
| Scan012 | Modifications to the engine valves and guides for chassis 1-GN, Gliksten Esq. | ||
| View original record | To Hs. From Hs/CWH. X7770 Hs/GWH.4/MJ.2.3.34. Re. Chassis 1-GN. Gliksten Esq. We have fitted six new exhaust valve guides to the cylinder head. These guides have been made from E.83539 drawing and… | ||
| Scan013 | Work on valves and cylinder heads for Chassis 1-GW belonging to Gliksten Esq. | ||
| View original record | To Hs. From Hs/GWH. c. to Hd. Hs/GWH.4/MJ.2.3.34. Re. Chassis 1-GW. Gliksten Esq. We have fitted six new exhaust valve guides to the cylinder head. These guides have been made from E.3539 drawing and… | ||
| Scan014 | Instructions for maintenance and performance restoration on Mr. Fairey's Phantom II, chassis 34-GN. | ||
| View original record | S/W To Hd. from Ip. Copy to Mr. Hs. (7770) Ip3/JL.17.8.34. Mr. Fairey informs me that he proposes to send his Phantom II, 34-GN, up to you Monday next, the 20th instant, for certain work to be carried… | ||
| Scan015 | Inspection and testing of shock dampers on chassis No. 34-GN for Mr. Fairey. | ||
| View original record | W/S - Lp. c to Wor. c to Hs. X7770 Rm Hd/SB3/MW22.8.34. Dictated 21.8.34. Re: Chassis No.34-GN - Mr. Fairey. We note the contents of your Lp3/JL17.8.34. The car has now arrived as arranged but the… | ||
| Scan016 | Performance work on chassis 34-GN for Mr. Fairey, referencing its previous speed at Brooklands. | ||
| View original record | S/1. To Hd from Lp. Copy to W.R. Hs. X770 Lp.4/H.23.8.34. Chassis No. 34-GN - Mr. Fairey. Hd/SB3/M.22.8.34. Thank you for the above and your assumption in regard to the springing is probably correct.… | ||
| Scan017 | Note requesting braking distance information for Chassis 147 RY, with the data subsequently added by hand. | ||
| View original record | N-W. Hs. Rm Brl/H.8.9.34. re Chassis 147 RY - R.Miesegaes Esq. --------------------- With reference to our Brl/H.5.9.34, we shall be very much obliged if you will let us have the information regarding… | ||
| Scan018 | Braking performance test results for chassis 147-RY. | ||
| View original record | W/N - Br. V7770 Hs/Rm.4/KW.10.9.34. Chassis 147-RY - Miesegaes. With reference to your Brl/H. 8.9.34. Herewith are the figures you require, which may be considered as rather above the average… | ||
| Scan019 | Customer feedback letter from Paris regarding car 70 SK and the service received. | ||
| View original record | Le Bristol HOTEL & RESTAURANT 112, Faubourg St Honoré PARIS (VIIIe) Adresse Télégraphique Bristolaro-Paris-123 x7770 KS / Saturday Dear Sirs, I am very pleased to tell you that our car 70 SK now seems… | ||
| Scan020 | Closing lines and signature from a handwritten letter. | ||
| View original record | every success in the coming year yours Truly M Blakesley | ||
| Scan021 | Suggestions for work on car 36-PY, referencing work done on car 20-PY. | ||
| View original record | 34G.N. 1931 20P.Y. NOTHING S/W Hs/Rm CZ/C12.1.35 Re 36-PY....Major A.H.Wilkie. 5451 With reference to the attached, will you please let me know if there is anything you can suggest we could do to this… | ||
| Scan022 | Customer complaint from Major A.H. Wilkie about the performance of his Phantom II Continental car. | ||
| View original record | Sg.... from H. Complaint case. 36-PY. - Major A.H.Wilkie. Major Wilkie called yesterday afternoon and asked for me. He tells me that he looks upon the above car, from his point of view, as a failure.… | ||
| Scan023 | Engine improvements and performance of chassis 36-PY for Major A.H. Wilkie. | ||
| View original record | W/S - C. x7770 Hs/Rm.9/KW.15.1.35. Chassis 36-PY. Major A.H. Wilkie. Replying to C2/C.12.1.35, the car belonging to Mr. Fairey which we did work on was 34-GN. This was as far back as 1931. We have not… | ||
| Scan024 | Conversation regarding Sir Malcolm Campbell's satisfaction with his Bentley and his original Phantom 34-GN. | ||
| View original record | To Hs. from Sg. Copy to Wcr.Lp. re Mr.Fairey. I sat next to him at the Dinner last night given by Sir Malcolm Campbell. In the course of conversation he told me that he was delighted with his new… | ||
| Scan025 | Internal memorandum discussing the modifications and performance of Mr. Fairey's old car, 34-GN. | ||
| View original record | X 7770 To Sg. from Hs/Rm. c. to WOr. c. to Lp. Hs/Rm.2/KW.21.1.35. Re Mr. Fairey. With reference to Mr. Fairey's old car, 34-GN, to which you refer in Sg.9/E.18.1.35. This particular car was fitted… | ||
| Scan026 | Visit from Mr. Emmott of Borg & Becks to have his Phantom worked on and a request for a tour. | ||
| View original record | To Hy. 4770 Hs/Gry.10/KW.7.2.35. Mr. Emmott, the Managing Director of Borg & Becks, is bringing his Phantom into the Works to-morrow morning for one or two jobs to be done, and wonders whether he… | ||
| Scan027 | List of complaints for a 40/50 HP chassis belonging to Mr. W.E. Emmott. | ||
| View original record | To Hd. x7770 Hs/Gry.8/KW.8.2.35. 40/50 HP. Chassis belonging to Mr. W.E.Emmott. I tried this car this morning with the owner and he is leaving it here for about a week for the following complaints to… | ||
| Scan028 | Customer complaint letter regarding faulty brakes on a Continental Phantom, chassis 80 MS. | ||
| View original record | Rm BYFLEET 223. GRASMERE, BYFLEET, SURREY. 12th Feb 1935 Dear Mr Hives, I understand from Mr Summers of Vickers(Aviation)Ltd that he mentioned the matter of the faulty brakes on my Continental… | ||
| Scan029 | Page 2 of a letter detailing persistent braking problems on a Phantom II and a reference to an Autocar article. | ||
| View original record | BYFLEET 223. GRASMERE, BYFLEET, SURREY. 2. were fitted and the leverage on the front brakes increased. This effected a slight improvement though the braking was still not good. During the first week… | ||
| Scan030 | Customer complaint letter regarding poor brake performance on a 3.5 litre Bentley and a Phantom. | ||
| View original record | BYFLEET 223. GRASMERE, BYFLEET, SURREY. 3. Please note that the brake test figure for the 3½ litre Bentley is below the average figure for 52 British cars. I am no admirer of the pseudo experts of the… | ||
| Scan031 | The final page of a typed letter signed by E. M. Thomas and addressed to Hives Esq. | ||
| View original record | BYFLEET 223. Grasmere, Byfleet, Surrey. 4. spare the time when next you are in the vicinity, value greatly a call from you and your personal opinion as to the matter in question. Yours truly, E M… | ||
| Scan032 | Customer complaint regarding brake performance on a Phantom, chassis 80-MS. | ||
| View original record | To Hd. from Hs/Rm: +7770 Hs/Rm.12/KW.13.2.35: Chassis 80-MS. Mr. Thomas. Here is a note received by Hs. this morning. We do not know whether you have any details of Mr. Thomas's complaint, but our… | ||
| Scan033 | Summary of brake troubles and repairs for chassis number 80-MS. | ||
| View original record | Hs/Rm. Hd/FHA7/HR.14.2.35. re CHASSIS NO. 80-MS. Thomas. Reference Hs/Rm12/KW.13.2.35., and copy of letter from Owner. We give you below a precis of this Owner's brake troubles as far as they can be… | ||
| Scan034 | Internal memorandum regarding a customer's braking issue on chassis 80-MS and the proposed modifications. | ||
| View original record | W/S - C. x7770 Hs/Rm/9/KW/20.2.35. Chassis 80-MS. Thomas. Mr. Thomas wrote to Hs. the other day, and we attach a copy of his letter. We also attach a copy of Hd's records which show what has been done… | ||
| Scan035 | Alterations for Mr. Thomas's car and arranging for it to be sent to the Works. | ||
| View original record | S/W . Hs/Rm . Rm Re 80-MS...THOMAS. Hs/Rm9/KW20.2.35. C8/C22.2.35 I note copy of letter received by Hs. from Mr.Thomas, and if the small alterations which you mention will have the desired effect by… | ||
| Scan036 | Letter to a customer regarding post-service car performance, specifically the carburettor, springs, and shock absorbers. | ||
| View original record | x7770 Exptl. Dept. Hs/Gry.16/KW. 25th February, 1935. W. Emmott Esq., 15, King's Avenue, Ealing, London, W.5. Dear Mr. Emmott, I am afraid I was in London when your car was finished in the middle of… | ||
| Scan037 | Arrangements to retrieve Mr. Thomas' car, chassis number 80-MS. | ||
| View original record | W/S - C. +7770 Hs/Rm.8/KW.27.2.35. Chassis No. 80-MS. Thomas. Replying to C8/C. 22.2.35. We will write to Mr. Thomas and arrange to get hold of his car. Hs/Rm. | ||
| Scan038 | Letter to a customer about an opportunity to improve their car's brakes at the Experimental Department. | ||
| View original record | Exptl. Dept. 27th February, 1935. Hs/Rm.15/KW. G.M. Thomas, Esq., Grasmere, Byfleet, Surrey. Dear Sir, Thank you for your letter of the 12th February, addressed to Mr. Hives. We feel convinced that we… | ||
| Scan039 | Customer thank you letter regarding car improvements. | ||
| View original record | x7770 15, Kings Avenue, EALING, London, W.5. 1st. March 1935. Your ref:- Ha/Gry.16/KW. Exptl. Dept. Messrs. Rolls-Royce Ltd., DERBY. GRY Attention: Mr. Grylls Dear Mr. Grylls, Thank you for your… | ||
| Scan040 | Letter from a customer arranging for car repairs including brakes, a top overhaul, and decarbonization. | ||
| View original record | BYFLEET 223. GRASMERE, BYFLEET, SURREY. 2nd March 1935 Dear Sir, I thank you for your letter of the 27th February reference Hs/Rm.15/KW., and feel grateful to you for taking an interest in the matter… | ||
| Scan041 | Letter to a customer confirming an appointment to bring their car to the works. | ||
| View original record | Exptl. Dept. Hs/Rs.7/KW. 4th March, 1935. G.M. Thomas, Esq., Grasmere, Byfleet, Surrey. Dear Sir, Thank you for your letter of March 2nd. We note that you will bring the car to the Works at 12 noon on… | ||
| Scan042 | Brake efficiency and a decarbonisation request for chassis 80-MS. | ||
| View original record | L7770 To Hd. from Hs/Rm. Hs/Rm.6/KW.4.3.35. Chassis 80-MS. G.M. Thomas Esq. --------------------------------- Attached is copy of a letter dated the 2nd inst. from Mr. Thomas, together with a copy of… | ||
| Scan043 | Instruction to fit a longer differential lever for a front brake equaliser and modify the undertray to accommodate it. | ||
| View original record | X770 To RHC. Hs/AFM.9/KW.13.3.35. Will you please fit to customer's car 80-MS, the differential lever for front brake equaliser that you have just made. As this lever is longer than standard, the… | ||
| Scan044 | Letter to a customer confirming the time and date for their car delivery. | ||
| View original record | X7770 Exptl. Dept. Hs/Rn.16/KW. 14th March, 1935. G.M. Thomas Esq., Grasmere, Byfleet, Surrey. Dear Mr. Thomas, We anticipate that your car will be ready for delivery any time after 5.30 p.m. on… | ||
| Scan045 | Modification to the front equaliser lever on Mr. Thomas' Car, 80-MS. | ||
| View original record | X7770 To Hd. Hs/AFM.6/KW.15.3.35. MR. Thomas' Car - 80-MS. We have made and tried on this car a longer differential lever on the front equaliser, and the result is good; we do not get into trouble… | ||
| Scan046 | Customer's persistent braking issues on Chassis 80-MS, the investigation, and the proposed solution. | ||
| View original record | W/S - C. c. to Wcr. c. to Hd. x7770 Hs/Rm.18/KW.15.3.35. Chassis 80-MS. MR. Thomas. You will recollect that we passed you the correspondence from this customer, who wrote personally to Hs, re his… | ||
| Scan047 | Follow-up letter regarding the repair of ineffective brakes for a customer's car and potential further adjustments. | ||
| View original record | X7770 -> S/W....Hs/Rm c. to Wor. c. to Hd. C16/C18.3.35 Re 80-MS....Mr.Thomas. Hs/Rm18/KW15.3.35. I am pleased to note that you were able to find the cause of his brakes being so ineffective, and that… | ||
| Scan048 | Letter to Mr. Robotham thanking him for his interest in a car and promising future feedback on the brakes. | ||
| View original record | BYFLEET 293. X 761 GRASMERE, BYFLEET, SURREY. 22.3.35. Dear Mr Robotham, just a line to thank you for taking an interest in my car while it was at Derby, and for showing us round last Saturday. I was… | ||
| Scan049 | Postscript to a letter discussing cracking issues with a 3 1/2 Bentley's saloon body. | ||
| View original record | five hundred miles or so. Yours very t'ly E.W. Thomas, P/S. I have a friend who owns a 3 1/2 Bentley, the saloon body of which is cracking all over the place. I have had to tell him that this is only… | ||
| Scan050 | Letter from E.M. Thomas to Mr Robotham proposing a scheme for adjusting front and rear shock dampers. | ||
| View original record | P.S. I don't know whether this idea is any use to you. I expect you thought of it years ago. BYFLEET 223. PPS. I get my car back tomorrow. GRASMERE, BYFLEET, SURREY. 1st April 1935 Dear Mr Robotham, I… | ||
| Scan051 | Letter to Mr. G.M. Thomas regarding a suggested scheme and feedback on his car's brakes. | ||
| View original record | K761 Exptl. Dept. Hs/Rn, 5/KW. 3rd April, 1935. G.M. Thomas, Esq., Grasmere, Byfleet, Surrey. Dear Mr. Thomas, Many thanks for your letter of April 1st. Amongst others we have been trying out the… | ||
| Scan052 | Letter from a customer to Mr Robotham regarding the excellent performance of new brakes on his car. | ||
| View original record | BYFLEET 223. GRASMERE, BYFLEET, SURREY. 8th April 1935 Dear Mr Robotham, Thank you for your letter of the 3rd inst. I have now been able to thoroughly to try out the brakes on my car, and I must say… | ||
| Scan053 | To Mr. de Romero regarding a customer complaint about a car's carburettor and requesting his advice for a fix. | ||
| View original record | S/W....Rm e. to Hd. C2/C9.4.35 Re 199-RY...Mr. de Romero. Will you please see Hd. regarding the above car, which is being sent to Derby today, as this customer persistently complains of a flat spot in… | ||
| Scan054 | Letter to Mr. Thomas concerning the improved performance of his brakes. | ||
| View original record | Exptl. Dept. Hs/Rn.14/KW. 10th April, 1935. G.M. Thomas, Esq., Grasmere, Byfleet, Surrey. Dear Mr. Thomas, Thank you for your letter of the 8th April: I am glad your brakes are better. Please do not… | ||
| Scan055 | Cover note for an attached letter from Mr. Thomas regarding chassis 80-MS. | ||
| View original record | W/S - C. c. to Wor. c. to Hd. x761 Hs/Rm.13/KW.10.4.35. Chassis 80-MS. Mr. Thomas. Further to Hs/Rm.18/KW.15.3.35, attached is a copy of a letter from Mr. Thomas. Hs/Rm. Att: letter dated 8.4.35. | ||
| Scan056 | Carburetter issue and repair request for Mr. de Romero's car, chassis 199-RY. | ||
| View original record | W/S - C. c. to Hd. x761 Hs/Rm.17/KW.10.4.35. Chassis 199-RY. Mr. de Romero. C2/C.9.4.35. We left a carburetter for this customer's car at Cricklewood which we believe would have overcome his… | ||
| Scan057 | The return of a carburettor for car 199-RY to Mr. de Romero. | ||
| View original record | x761 S/W...Hs/Rm c. to Hd ------- C8/C11.4.35 Re 199-RY....Mr. de Romero. Hs/Rm17/KW10.4.35 ------- I understand that this carburettor was returned to you on 199-RY when it came up to you, so that you… | ||
| Scan058 | Acknowledging customer satisfaction regarding Chassis No. 80-MS. | ||
| View original record | x761 -> S/W....Hs/Rm c. to Wor. c. to Hd. ----- C2/C13.4.35 Re Chassis No. 80-MS...Mr.Thomas Thanks for your Hs/Rm13/KW10.4.35 enclosing copy of letter from Mr.Thomas, and I am pleased to note you… | ||
| Scan059 | Investigation into a carburation 'luffing up' complaint on car 199-RY, resolved by reducing the low speed jet size. | ||
| View original record | To C. c. to H. c. to Ld. c. to Dr. +761 HS/Wym.16/KW. 24.4.35. Re 199-RY. Romero's Car. We have been investigating the carburation complaint on the above car. It was our old complaint of "luffing up"… | ||
| Scan060 | Customer complaint letter regarding brake fade and erratic servo action. | ||
| View original record | X761 BYFLEET 323. GRASMERE, BYFLEET, SURREY. 8th May 1935 Dear Mr Robotham, I regret that I have to write to say that my brakes are fading away. While as yet they are not bad, for light pressures of… | ||
| Scan061 | Page 2 of a letter from E.M. Thomas inviting W.A. Robotham to test drive a car. | ||
| View original record | BYFLEET 223. GRASMERE, BYFLEET, SURREY. 2. extraordinarily rapid. I should very much like you to try the car yourself; perhaps you will be in this district in the near future, if so will you let me… | ||
| Scan062 | Letter to Mr. G.M. Thomas regarding a visit to Brooklands to try his car. | ||
| View original record | Exptl. Dept. 9th May, 1935. Ha/Rm.7/KW. G.M.Thomas, Esq., Grasmere, Byfleet, Surrey. Dear Mr. Thomas, Thank you for your letter of May 8th. I shall be at Brooklands very shortly, and if I can will… | ||
| Scan063 | Letter regarding a customer complaint about carburation failures and suspected petrol boiling on chassis 163-TA. | ||
| View original record | N-W Hd. Urgent. Asj / RW re Chassis 163-TA - Verrall's [Verrall's is struck through] Br2/S. 14.8.35 The above owner has just returned from the Continent, and he makes a bitter complaint of carburation… | ||
| Scan064 | Short typed memo concerning the special handling required for an important client, Mr. Verrells. | ||
| View original record | -2- Doubtless you are aware, Mr.Verrells is regarded by the Administration as a very important client, and it is quite certain that something special has to be done in his case. | ||
| Scan065 | Fix for a vapour lock issue on chassis 163-TA by fitting an isolating plate. | ||
| View original record | W/N - Br. x761 RB/Bwg.15/KW.19.8.35. Re Chassis 163-TA. Verrells: Ltd. has handed us your memo. Br.2/S.14.8.35. from which we note that Mr. Verrells has experienced trouble due to vapour lock. The… | ||
| Scan066 | Letter seeking advice on the best method to change a fanbelt, either by removing the radiator or the engine. | ||
| View original record | X761 BYFLEET 203. GRASMERE, BYFLEET, SURREY. 27. 8. 35. Dear Mr Robotham, I have today had the pleasure of a call from your Mr Abbott Anderson who confirms that to change the fanbelt it will be… | ||
| Scan067 | Letter to G.M. Thomas regarding the difficulty of changing a fan belt. | ||
| View original record | x761 Exptl. Dept. HB/Rm.18/KW. 10th September,1935. G.M. Thomas, Esq., Grasmere, Byfleet, Surrey. Dear Mr. Thomas, I am sorry I have not answered your letter before, but I have been in Ireland. I was… | ||
| Scan068 | Letter from coachbuilders Park Ward & Co. Ltd. inquiring about fitting a second-hand body to car 22-EX and asking for its history. | ||
| View original record | PARK WARD & CO LTD COACHBUILDERS OFFICIALLY APPOINTED RETAILERS OF ROLLS ROYCE CARS (SHOWROOMS - 40 CONDUIT STREET) 473 HIGH ROAD · WILLESDEN LONDON · N·W·10 DIRECTORS: A·T·ROBERTS · W·M·PARK ·… | ||
| Scan069 | Letter to Park Ward & Co. Ltd. regarding chassis 22-EX, confirming subframe and delivery details. | ||
| View original record | x761 Exptl. Dept. Hs/PD.16/KW. 13th September, 1935. Messrs. Park Ward & Co.Ltd., 473, High Road, Willesden, London, N.W.10. Dear Sirs, Re Chassis 22-EX. With reference to your letter of the 11th… | ||
| Scan070 | From Sg. to Hs. regarding Mr. E.M. Thomas, enclosing a copy of a letter. | ||
| View original record | Rm x761 To Hs. from Sg. re Mr.E.M.Thomas. Sg7/E25.9.35 80-MS. As per our conversation to-day I enclose copy of letter which I have written him. Sg. Enc. Copy of Sg6/E25.9.35 | ||
| Scan071 | Letter arranging to inspect a customer's car following a complaint about the brakes. | ||
| View original record | S=6/E25.9.35 25th September 1935 Dear Mr.Thomas, Referring to your call yesterday, I have had an opportunity of discussing the matter with Mr.Hives. He would like to arrange to see your car and deal… | ||
| Scan072 | Customer's complaint about an oil leak affecting the brakes. | ||
| View original record | S/W x761 To Hs. from Sg. re Mr.E.M.Thomas. 80-MS. Sg1/E4.10.35 With further reference to Sg7/E25.9.35, he was on the telephone to me this morning again about his brakes and, from what he says, I think… | ||
| Scan073 | Communication with a Mr. Thomas about a visit to Brooklands. | ||
| View original record | To Sg. From Hs/Rm. 8 761 Hs/Rm.10/MJ.4.10.35. MR. E.M. THOMAS 80-MS. Replying to Sg.1/E.4.10.35. As we are not likely to be sending to Brooklands in the near future I will get in touch with Mr. Thomas… | ||
| Scan074 | Letter to a customer regarding brake repairs on their Phantom II car and a potential new car purchase. | ||
| View original record | J761 Expl. Dept. Hs/Rm.11/MJ. 4th. October, 1935. E.M. Thomas Esq., Grasmere, Byfleet, Surrey. Dear Mr. Thomas, We want to tackle the brakes on your Phantom 11 car with the least possible… | ||
| Scan075 | Page 2 of a typed letter discussing car handling, comparing it to a Bentley, and requesting feedback. | ||
| View original record | Hs/Rm.11/MJ. 4th. October, 1935. -2- I have tried which can be handled like a Bentley. I shall be interested to have your reactions when you have tried it yourself. Yours sincerely, | ||
| Scan076 | Telegram sent to Robotham at the Experimental department in Derby regarding a car being brought the next morning. | ||
| View original record | POST OFFICE TELEGRAPHS. No. 0201 Office Stamp: DERBY 17 OCT 35 TIME OF RECEIPT: PM 3 56 Prefix. Time handed in. Office of Origin and Service Instructions. Words: 17 Service Info: 317 RP 3.8 BYFLEET… | ||
| Scan077 | Confirming delivery details for chassis 80-MS to Mr. Thomas. | ||
| View original record | To Hd. x761 Hs/Rm.11/KW.9.10.35. Chassis 80-MS. Mr. Thomas. This is to confirm that you will deliver Mr. Thomas' car to his house - "Grasmere", Byfleet, Surrey, not later than Saturday morning next,… | ||
| Scan078 | Thank-you letter from S.A. Thomas to Mr. Robotham regarding a visit to Derby and the new Phantom. | ||
| View original record | BYFLEET 228. X761 GRASMERE, BYFLEET, SURREY. 8th Oct 1935 Dear Mr Robotham, Just a line to thank you very much for the most enjoyable time I spent at Derby yesterday, and for the trouble you are… | ||
| Scan079 | Owner over-lubricating their car's brakes by misinterpreting the instruction manual. | ||
| View original record | To Sg. From Hs/Rm. x761 Hs/Rm.4/KW.9.10.35. Chassis 80-MS. Mr. Thomas. This owner brought his car to the Works yesterday. We dismantled the brakes whilst he was here. Both fronts and one rear were… | ||
| Scan080 | Clarifying a customer's complaint about oil-flooded brakes. | ||
| View original record | x761 S/W To Hs/Rm. from Sg. re 80-MS. Mr.Thomas. Sg10/E10.10.35 Thanks for Hs/Rm.4/KW.9.10.35 and the information given. I assume from the penultimate paragraph that you have made it clear to… | ||
| Scan081 | Letter from a customer to Mr. Robotham regarding car servicing, commenting on brake improvements and a minor oil trace. | ||
| View original record | BYFLEET 223. x761 GRASMERE, BYFLEET, SURREY. 13th Oct 1935: Dear Mr Robotham, Thank you very much for returning my car so expeditiously and for the work you have had done on it. The brakes are a very… | ||
| Scan082 | Follow-up note from a customer regarding a potential oil leak. | ||
| View original record | If oil reappears after I have wiped it off I will let you know. I don't expect it will happen. Again many thanks for taking so much trouble over my car. I am most grateful. Yours sincly, G. M. Thomas, | ||
| Scan083 | Letter to a customer regarding brake trouble caused by excessive Bijur lubrication and oil on the servo. | ||
| View original record | x761 Exptl. Dept. Hs/Rn.17/KW. 14th October, 1935. C.M. Thomas, Esq., Grasmere, Byfleet, Surrey. Dear Mr. Thomas, Thank you for your letter of October 8th. I was sorry I could not try your car before… | ||
| Scan084 | Letter to Mr. Robotham seeking confirmation on the usage frequency for the Bijur lubricator. | ||
| View original record | BYFLEET 223. x761( GRASMERE, BYFLEET, SURREY. 6th Oct 1935. Dear Mr Robotham, Thank you for your letter of the 14th. I think it was arranged while I was at Derby that on my car the Bijur lubricator… | ||
| Scan085 | Letter discussing the source of an oil leak found on a servo. | ||
| View original record | Regarding the oil on the servo: neither the gear box or engine are ever washed down with paraffin. So I can't account for the presence of oil on the servo. Are you quite sure that it wasn't engine… | ||
| Scan086 | Letter discussing a crankcase oil leak and a visit to a Mercedes Benz showroom. | ||
| View original record | BYFLEET 223. GRASMERE, BYFLEET, SURREY. 3. top of the crankcase always seems to exude a lot of oil after a run. I was yesterday invited to Mercedes Benz show rooms to see one of the grand prix cars.… | ||
| Scan087 | Continuation of a handwritten letter of thanks regarding car maintenance at Derby after recent races. | ||
| View original record | 4. job that has been used in the last few races. Again many thanks for looking after my car at Derby. The brakes are still working. Yours sincerely, S Thomas | ||
| Scan088 | Request for advice on petrol and oil for a customer travelling to the U.S.A. | ||
| View original record | Urgent S/W. Tr/GST5/WP.17.3.36. re Chassis No. 27.TA - Mr. Clifford Whitley We are advised that Mr. Clifford Whitley is sailing for America on April 1st and proposes to take his car with him. He… | ||
| Scan089 | Recommendations for oil, petrol, and spark plugs for Chassis 27-TA for Mr. Clifford Whitley. | ||
| View original record | W/S Tr/GST. x761 Hs/Rm.14/KW.17.3.36. Chassis 27-TA. Mr. Clifford Whitley. Replying to Tr/GST.5/WP.17.3.36. In the Summer we should recommend that Mr. Whitley uses Mobiloil BB in his car, and in the… | ||
| Scan090 | Chassis 27.TA, confirming advice has been passed to Mr. Clifford Whitley about taking a set of the latest sparking plugs. | ||
| View original record | S/W. Rm x761 Tr/GST5/WP.18.3.36. re Chassis No. 27.TA - Mr. Clifford Whitley We thank you, for your Hs/Rm14/KW.17.3.36. and we have advised Mr. Clifford Whitley accordingly. Your recommendation… | ||
| Scan091 | Letter arranging a lunch meeting in Derby to discuss the Phantom III model. | ||
| View original record | BYFLEET 225. GRASMERE, BYFLEET, SURREY. 25. 9. 36 Dear Mr Rowbotham, I am bringing my car up to Derby for decarbonization in about a fortnight's time; I wonder whether you would care to lunch with me… | ||
| Scan092 | Letter, page 2, arranging a meeting and giving an update on brakes. | ||
| View original record | BYFLEET 223. GRASMERE, BYFLEET, SURREY. 2. If you feel so inclined, would you let me know what day is convenient for you. I can arrange to meet you at your works at - say - 12 o'clock. Yours… | ||
| Scan093 | Letter to G.M. Thomas regarding availability due to the Paris Salon and English Motor Show. | ||
| View original record | x 761 ? Exptl. Dept. Hs/Rm.20/KW. 29th September, 1936. G.M. Thomas, Esq., Grasmere, Byfleet, Surrey. Dear Mr. Thomas, Thank you for your letter of the 25th September. During the next three weeks the… | ||