Rolls-Royce Archives
| Identifier | Entry | ||
| scan0001 | 3½ litre Bentley with a suspected big end bearing failure and engine inspection. | ||
| View original record | 81113 261 To Rm. Kingsbury, Oct. 26th, 1936 Mr. Becker - 3½ litre Bentley. This car which recently ran a big end and a set of new Hall's bearings were fitted, came into Kingsbury on Saturday for minor… | ||
| scan0002 | Letter regarding excessive heat experienced in the front footwell of a Phantom lll, with suggestions for improvement. | ||
| View original record | TELEPHONE NOs 2224 MOSS 2225 SIDE 2226 2227 TELEGRAMS: ARNOLD, SEMEAD. ST GEORGE'S HALL, HULME, MANCHESTER, 15. RECEIVED 4 DEC 1936 December 3rd 1936 The Works Manager, Messrs. Rolls-Royce Ltd. DERBY.… | ||
| scan0003 | Letter discussing car ventilation, comparing the pros and cons of sliding roofs versus special ventilators. | ||
| View original record | TELEPHONE Nos 2234 2235 MOSS 2236 SIDE. 2237 2238 TELEGRAMS: ARNOLD, SEMEAD. ST GEORGE'S HALL, HULME, MANCHESTER,15. December 8th 1936 Messrs. Rolls-Royce Ltd., DERBY. Dear Sirs, For the attention of… | ||
| scan0004 | To M. Pierre-Louis Dreyfus seeking agreement on recommendations for a propeller shaft damper, light alloy drums and RR.56 bearings. | ||
| View original record | 261 Rev. - from RHC. c. Rm. c. Mxv. RHC.1/EMG.8.12.36. Re: B.26.JD. M. Pierre-Louis Dreyfus. With reference to memo' Rm4/R.4.12.36, we shall be glad to know if you are in agreement with the… | ||
| scan0005 | Letter to Major A. Seymour Mead regarding vehicle ventilation and the upcoming Phantom III. | ||
| View original record | (Experimental) Rm9/R. 9th December, 1936. Major A. Seymour Mead, St. George's Hall, Hulme, MANCHESTER. Dear Sir, Thank you for your letter of December 8th. We quite agree that the no-draught window… | ||
| scan0006 | Engine failure on a 4¼-litre Chassis, No.B.47.RM. | ||
| View original record | 261 K/W. KC to...Rm. K/KC/DPB/9.12.36. ENGINE FAILURE. 4¼-litre Chassis No.B.47.RM. Hutton. Agent: Jack Olding. Nothing known regarding owner or conditions under which failure occurred. Confirming my… | ||
| scan0007 | Inquiring about the status of communications with Guy A. Vandervell of Vandervell Products, Ltd. | ||
| View original record | 261 To Rm. Bly8/R10.12.36. Re:- Guy A. Vandervell of Vandervell Products, Ltd., Rm7/R9.11.36 and Bly1/R11.11.36. Have you heard anything further from the above or do you think any harm will be done by… | ||
| scan0008 | Modifications to chassis B-26-JD for M. Pierre-Louis Dreyfus, to be treated as an exceptional case. | ||
| View original record | 261 To RHC. c. to Rm. c. to Mr. Hs.14/KW.11.12.36. Re Chassis B-26-JD. M. Pierre-Louis Dreyfus. Replying to RHC.1/HMG.8.12.36., I agree to the modifications contained in Rm.4/R.4.12.36. We want to… | ||
| scan0009 | Proposal to test bearings for Mr. Guy A. Vandervell. | ||
| View original record | 261 W/S. Bly. from Rm. Rm10/R.11.12.36. GUY A. VANDERVELL. Replying to Bly8/R10.12.36., I can hardly believe that you would do any harm by getting into touch with Mr. Vandervell. From our point of… | ||
| scan0010 | Replacement of a failed engine for chassis B-47-HM and its despatch to Kingsbury. | ||
| View original record | 261 D/ST C/HT JUTO Rm Kingsbury RHC/Sot Mx/Skn1/T11.12.36 Re. Chassis No. B-47-HM at Kingsbury In accordance with telephone instructions received at 5 P.m. yesterday from RHC/BM, we have dismantled… | ||
| scan0011 | The offer of an auxiliary single pump and test switch for chassis number B.87-FC. | ||
| View original record | o to Rm. (strikethrough) o to BY. 261 Hd/SB12/HR.14.12.36. re CHASSIS NO. B.87-FC. C. E. A. Hartridge, Esq. We are pleased to note from your E1/HP.11.12.36., that it is agreed to offer this customer… | ||
| scan0012 | Letter regarding an order for a 4 1/4-litre Bentley for Mr. Guy Vandervell and the fitting of bearings to chassis B.105.JY. | ||
| View original record | 261 To Rm. Bly6/R15.12.36. Re:- Mr. Guy Vandervell. Vandervell Products, Ltd. I have now been in touch with Mr. Vandervell who says that he is forwarding to you the bearings in the course of a day or… | ||
| scan0013 | Return of an engine for Chassis No. B-47-HM and requesting a special order number for any required work. | ||
| View original record | Handwritten Text: Railton 261. Scwell- Where is this unit Rm Typed Text: Rm. RHC/JMW.4/EMG.16.12.36. Re Chassis No. B-47-HM. at Kingsbury. With reference to memo' Mx/Skn.1/T.11.12.36 the old engine… | ||
| scan0014 | The inability to fit Mr. Guy Vandervell's bearings to chassis B.105.JY by February due to testing requirements. | ||
| View original record | 261 W/S. Bly. from Rm. Rm3/R.18.12.36. re: Mr. Guy Vandervell. Replying to your Bly6/R.15.12.36., there is not the slightest chance of our being able to fit Mr. Vandervell's bearings to his chassis,… | ||
| scan0015 | Quoting a positive personal letter from a Bentley customer, Mr. J.W. Howlett, regarding his car purchase. | ||
| View original record | RM 2.61 To Sg. from Lp. Copy to Cx. " " Bly. Lp.1/LAM.18.12.36. Mr.J.W.Howlett - Bentley Car. I sold a Bentley car to the above, who is the Chairman of the Wellworthy Piston Rings Ltd., and the… | ||
| scan0016 | Chassis B-26-JD for M. Pierre-Louis Dreyfus, confirming the handover of the engine and other parts to the Test Department. | ||
| View original record | 261. Rm. RHC/JMW.1/EMG.22.12.36. Re Chassis B-26-JD. M. Pierre-Louis Dreyfus. With reference to the following memo's.- Rm.4/R.4.12.36 Rm/Swdl.1/H.8/12.36. (copy of which we attach for Mx's… | ||
| scan0017 | Impossibility of fitting bearings to chassis B.105.JY for Mr. Guy Vandervell. | ||
| View original record | 261 S/W. To Rm. Bly1/R22.12.36. Re:- Mr. Guy Vandervell. Rm/R18.12.36 Thank you for your memo re the above. I note that it will be impossible to fit the bearings to the chassis B.105.JY; I have… | ||
| scan0018 | Reporting a satisfactory brake test on Staniland's car following a road test. | ||
| View original record | 26la W/S. Lp. Rm/Gry7/R.31.12.36. re: Staniland's Car. Clark rang up from Kingsbury this morning to say that he had taken this car on the road in its battered condition, and finds that the brakes work… | ||
| scan0019 | Examination report of a chassis brake mechanism following an accident. | ||
| View original record | K/S. KC to...Lp. c to W. (Rm/Gry.) -2b1 K/KC/DPB/31.12.36. Chassis No.B.42.FB. F/Lieut.Staniland. In accordance with your telephonic request, we have examined the brake mechanism of the above chassis,… | ||
| scan0020 | Letter to A.W. Nichols of S. Smith & Sons regarding the delivery of a new Bentley. | ||
| View original record | 261. (Experimental Dept.) Rm8/R. 1st January, 1937. A.W. Nichols, Esq., Messrs. S. Smith & Sons (Motor Accessories) Ltd., Cricklewood Works, LONDON. N.W. 2. Dear Mr. Nichols, With regard to your… | ||
| scan0021 | Despatch note for a damaged L.H. side steering arm for chassis B.42.FB. | ||
| View original record | File 261 RM/GRY. K/KC/FED/PM/1.1.37. Chassis B.42.FB. - Ft. Lt. Staniland. We are despatching to you under cover of our Advice Note No. 92 tonight, one side steering arm L.H. No. GB.2059 which has… | ||
| scan0022 | Return of a broken valve spring, bent push rod, and damaged valve collar from chassis B.30.HK. | ||
| View original record | Piles 261 SWJH K/W. KC to...Rm. K/KC/DPB/2.1.37. Chassis No.B.30.HK. Captain J.P.Howey. Mileage 8586. On the instructions of Rm/GWH we are returning to you under cover of our advice note No.94 the… | ||
| scan0023 | Request for a replacement steering lever for chassis B.42.FB following a crash. | ||
| View original record | 261 Hd. from Rm/AFM. Rm/AFM5/R.4.1.36. CHASSIS B.42.FB. - Flt. Lt. Staniland. We have heard from K. that the above car has been involved in a smash, and that, as a consequence, the steering lever… | ||
| scan0024 | Examination report on a big-end failure in a Bentley unit after 800 miles, caused by foreign matter in the oil system. | ||
| View original record | To Rm. from HPS/RH. c.to RHC. c.to HPS. # 261 This may have been mainly a regulator trouble FILE BENTLEY UNIT - No. R.6.B.R. The above unit (removed from a customer's car) has been stripped for… | ||
| scan0025 | Blueprint illustrating the failure analysis of a big-end bearing and connecting rod bush. | ||
| View original record | BENTLEY UNIT R.G.B.R. BIG-END-BEARING FAILURE FLANGE OF BUSH BROKEN AWAY SURFACE BADLY SCORED SHAPE OF LOWER BUSH EXTENT OF DISCOLOURATION DUE TO HEAT BAD CRACKS CON.G ROD EB 2815/6 BUSH EB 2810… | ||
| scan0026 | Inspection report on a Bentley R.6.B.R. engine (B-47-HM) following a big end seizure. | ||
| View original record | 261. To RHC. c. to HPS. Rm/Swdl.25/JH.5.1.37. R.6.B.R. Bentley Unit. The above engine which was removed from a customers car B-47-HM on account of a big end seizure after 7,000 miles was sent from… | ||
| scan0027 | Broken valve spring on a Bentley Chassis B.30-HK belonging to Capt. J.P. Howey. | ||
| View original record | Re iler SWOL H. c. Rm/GWH. c. Hs. c. C. 261. BY.3/G.6.1.37. BENTLEY CHASSIS B.30-HK. CAPT. J.P. HOWEY. BROKEN VALVE SPRING This was due to an intermittent seam in the wire. We think our new method of… | ||
| scan0028 | Investigating a big end bearing failure on a customer's car, chassis B.47.HM, due to a loss of oil pressure. | ||
| View original record | To Sg. from Rm. To Hs. c. to B. c. to By. c. to C. c. to H. 261. Big end Failure - Customer's Car - John Hutton Chassis B.47.HM We examined this unit which was returned from Kingsbury. It will be… | ||
| scan0029 | Request for a report on a complaint case regarding chassis B-47-HM. | ||
| View original record | Handwritten Top Center: EHS. Handwritten Top Right: RH 2 / HP Handwritten Top Right Date: 14.1.37 S-W. H/DW.28/RH.14.1.37. Complaint Case. re Chassis B-47-HM - J.Hutton Esq. ----------- Re… | ||
| scan0030 | Complaint case and investigation into a big end engine failure. | ||
| View original record | S/W. Complaint case. B.47-HM. J.Hutton. 284 H5/H7.1.37. The engine of the above car was recently changed at K. as the result of a big end failure, the complete unit being returned to you for your… | ||
| scan0031 | Confirming decarbonisation work and valve lapping on a car. | ||
| View original record | W/LH. to RC. from Rm/Gry. 261 Rm/Gry.3/AP.11.1.37. Replying to your RC.1/L.8.1.37. B.3.GA. Car was decarbonised whilst at the Works in September. In addition the valves were lapped into the cylinder… | ||
| scan0032 | Repeated big end and piston seizures on Bentley Chassis B.3-CW, with an oil sample sent for investigation. | ||
| View original record | Files 261 c to Rm. SWDL. Hd/SB11/HR.18.1.37. re BENTLEY CHASSIS NO. B.3-CW. Denis Becker, Esq. This Owner has had repeated trouble due to big end and piston seizures. The car is now in this Department… | ||
| scan0033 | Letter to a customer regarding the cause of a big end bearing failure in their Bentley and an offer to cover repair costs. | ||
| View original record | S/o (Rm) 261 H17/H18137. 18th January, 1937. J. Hutton, Esq., Messrs. J.Olding Ltd., 8, N.Audley Street, W. 1. Dear Sir, Re: your Bentley car No. B. 47-HW. With reference to our letter of the 17th… | ||
| scan0034 | The concluding page of a letter of apology. | ||
| View original record | -2- your satisfaction and with renewed apologies for the inconvenience caused to you last month, We are, dear Sir, Yours faithfully, for Bentley Motors (1931) Ltd., | ||
| scan0035 | Detailed history of a car's engine failures and subsequent repairs. | ||
| View original record | Rm. o to Hs. o to C. 261 Hd/SB7/HR.18.1.37. Swell - Dont think we have any more suggestions Rm re CHASSIS NO. B.3-CW. Denis BECKER, Esq. This car has had a somewhat unfortunate history as regards… | ||
| scan0036 | Engine failure with a seized piston and the proposed plan for repair. | ||
| View original record | - 2 - Continued:- JANUARY 1937. 36,209 MILES. A bad knock in the engine developed last week and the Owner drove the car slowly to Derby. No. 2 piston was found to be badly seized. The engine has been… | ||
| scan0037 | Correspondence regarding the return of a set of connecting rods from chassis B.123.AE for examination. | ||
| View original record | 261 Rodes SWDL. Please get hold of these & let me see them Rm K/KC/DPB/26.1.37. K/W. KC to Rm. c to D/BP. Chassis No. B.123.AE. Mileage 52575. 1 set of Connecting rods. We are returning to you under… | ||
| scan0038 | Letter from a supplier detailing a severe braking failure on a Bentley after driving through floodwater. | ||
| View original record | SERVICE DEPOTS LONDON 89 BLACKFRIARS RD S.E.1 TELEPHONE: WATERLOO 5762-3 BIRMINGHAM 143 SUFFOLK STREET TELEPHONE: MIDLAND 0638 MANCHESTER 232 DEANSGATE TELEPHONE: BLACKFRIARS 5914 NEWCASTLE MILLICANS… | ||
| scan0039 | Letter from a customer raising concerns about dangerous brake performance when the linings get wet. | ||
| View original record | WELLWORTHY PISTON RINGS LIMITED CONTINUATION No. 1. Messrs. Rolls-Royce Ltd. 6th February, 1937. Is there anything I can do? Is it a question of bleeding the brakes or something of that sort, or is it… | ||
| scan0040 | Letter addressing a customer's complaint about brake problems after exposure to water. | ||
| View original record | (Experimental Dept.) 261 Rmll/R. 9th February, 1937. J.W. Howlett, Esq., Wellworthy Piston Rings Limited, Lymington, Hants: Dear Mr. Howlett, I regret to note from your letter of February 6th that you… | ||
| scan0041 | Letter from Wellworthy Piston Rings regarding the delayed return of a Bentley car. | ||
| View original record | 261? SERVICE DEPOTS LONDON 89 BLACKFRIARS RD S.E.1 TELEPHONE: WATERLOO 5762-3 BIRMINGHAM 143 SUFFOLK STREET TELEPHONE: MIDLAND 0638 MANCHESTER 232 DEANSGATE TELEPHONE: BLACKFRIARS 5914 NEWCASTLE… | ||
| scan0042 | Letter to Flight-Lieut. C.S. Staniland regarding brake performance and a planned trip to America. | ||
| View original record | (Experimental Dept.) Rm1/R. 10th February, 1937. Flight-Lieut. C.S. Staniland, The Fairey Aviation Co.,Ltd., Hayes, MIDDLESEX. Dear Staniland, Many thanks for your letter of the 9th. Glad your brakes… | ||
| scan0043 | Letter from Wellworthy Piston Rings discussing a self-resolving braking issue where the car pulls to one side. | ||
| View original record | SERVICE DEPOTS LONDON 89 BLACKFRIARS RD S.E.1 TELEPHONE: WATERLOO 5762-3 BIRMINGHAM 143 SUFFOLK STREET TELEPHONE: MIDLAND 0838 MANCHESTER 232 DEANSGATE TELEPHONE: BLACKFRIARS 5914 NEWCASTLE WILLICAN'S… | ||
| scan0044 | Letter from Fairey Aviation providing feedback on the performance of new car brakes. | ||
| View original record | 261 Telephone 400 to 405 Hayes. 1x Offices of THE FAIREY AVIATION CO. LTD. HAYES, MIDDLESEX. 9th February, 1937. Dear Robotham, As I have now had new brakes some time, I thought you would be… | ||
| scan0045 | Investigation report into a complaint of excessive oil consumption for a Bentley engine, detailing unsuccessful repair attempts. | ||
| View original record | Hs. from Hm/GWH. c. Hd. c. Mx. c. Rm. 261 Kingsbury. March 24th, 1937. Bentley B.97.GP. Mr. Finch. Engine No. J6BY. Complaint for Oil Consumption. The engine of this car will not do more than 400… | ||
| scan0046 | Complaint case for Mr. P. Michelin regarding an engine failure in chassis B.100.HK and an urgent request for parts. | ||
| View original record | URGENT 261 See 1245 To Bentley Motors Ltd. Derby......... Hd. Copy to Rm/Gry. Rm/Swdl. D/SR Sr. is absent Levallois VA.I/ET.31.3.37 COMPLAINT CASE CHASSIS B.100.HK - Mr. P. MICHELIN We confirm having… | ||
| scan0047 | Custom steering column modification requested for a new Bentley chassis. | ||
| View original record | FJH Please reply Rm. GR7 261 D/BP11/MW.16.4.37. Re: Mr. A.Y.Gowen, Chassis B.28.HK and B.38.KT. We have received instructions to supply a new Bentley chassis to Mr. A.Y.Gowen and chassis B.38.KT has… | ||
| scan0048 | Inquiry regarding the completion of a test on Vandervell bearings and a potential Bentley order. | ||
| View original record | S/W. To Rm/Gry. Bly10/R21.4.37. Re:- Guy Vandervell, Esq. ------------------------ I shall be glad to hear if you have yet completed your test with the Vandervell bearings, and if there is now chance… | ||
| scan0049 | Modifications to a Bentley steering pendulum lever for Chassis B.38.K.T. | ||
| View original record | 251 To D/BP. from Rm/FJH. Rm/FJH.3/AP.23.4.37. Re. Mr.A.Y.Gowen - Chassis B.38.K.T. In reply to your D/BP.11/MW.16.4.37., we attach herewith a copy of Rm.3/R.17.11.36. concerning modifications to a… | ||
| scan0050 | To Guy Vandervell regarding the failure of Vandervell bearings during testing. | ||
| View original record | 261 W/S. Bly. from Rm/Gry. Rm/Gry2/R.23.4.37. Guy Vandervell, Esq. Bly10/R21.4.37. We have no more information about Vandervell bearings than what we sent you in our last memo. The bearings failed… | ||
| scan0051 | Notification regarding the fracture of a rear axle shaft on a Bentley chassis owned by Lady Beecham. | ||
| View original record | Rm. c. BY/EM. 261 BY.7/G.27.4.37. BENTLEY CHASSIS - B.33-BL. Owner:- Lady Beecham. I do not know whether you have been notified of the fracture of a rear axle/shaft which occurred on the above car in… | ||
| scan0052 | Stripping an axle on Bentley Chassis B.75.AE to investigate repeated failures. | ||
| View original record | 261 D/BP. from Rm/Gry. c. HPS. Rm/Gry3/R.30.4.37. BENTLEY CHASSIS B.75.AE. We are stripping this axle in an endeavour to get information of the cause of repeated failures. We will send down to the… | ||
| scan0053 | Removal and repair of a rear axle assembly from a Bentley chassis B-75-AE. | ||
| View original record | 261 Rm/Gry. D/BP/WK7/JP.29/4/37. Re: Bentley Chassis No. B-75-AE. We have now received the rear axle assembly complete removed from the above car and returned to us ex K. Dept. As this is labelled for… | ||
| scan0054 | Follow-up letter regarding oil seeping onto the brakes for chassis B.3.GA, confirming the issue is resolved and the car is for sale. | ||
| View original record | S/W. 261 Bly5/R4.5.37. Re:- Chassis No. B.3.GA. Rm/Gry5/MJ31.10.36. With reference to Rm/Gry5/MJ3.10.36, when you asked us to advise you if we had any further trouble with the oil seaping on to the… | ||
| scan0055 | Letter from The Earl of Rothes requesting assistance with a Bentley service under guarantee and extending a social invitation. | ||
| View original record | 261 BROCKLEHURST-WHISTON AMALGAMATED LTD SILK MANUFACTURERS, DYERS, PRINTERS & FINISHERS LEITH HOUSE - 47 GRESHAM STREET - LONDON - E C 2 DIRECTORS THE EARL OF ROTHES A. C. DAVIS SIR JOSEPH W. L.… | ||
| scan0056 | Letter to the Earl of Rothes regarding a delay to a chassis due to a strike and a personal visit. | ||
| View original record | c Hd.✓ 261 Rm3/R. 13th May, 1937. The Earl of Rothes, Messrs. Brocklehurst-Whiston Amalgamated Ltd., 47, Gresham Street, E.C.2. Dear Lord Rothes, Many thanks for your letter of May 10th. I will… | ||
| scan0057 | Owner's complaint report number 139 regarding a transmission failure on chassis B.174.H.K. | ||
| View original record | To Rm. from HPS/RH. c. to RHC. c. to HPS. c. to Rm/Gry. also 261 1330 HPS/RH.1/VS.19.5.37. OWNER'S COMPLAINT REPORT NO. 139. CHASSIS B.174.H.K. AFTER 6072 MILES. Complaint :- Transmission failure.… | ||
| scan0058 | Analysis of a transmission failure on a customer's car, focusing on the rear wheel drivers. | ||
| View original record | Ex 153 R.H. DRIVER SHEARED OFF AT COMMENCEMENT OF RADIUS AS SHOWN 2 CRACKS IN L.H. DRIVER AS SHOWN EXTENDING FROM RADIUS AND PICKING UP WITH SHARP CORNER OF SPLINES CRACKS IN END OF BARREL PORTION… | ||
| scan0059 | Owner's complaint report detailing a transmission failure and a jammed rear axle driver dog. | ||
| View original record | HPS Please will con examine this GRy K/W. Rm/GRY. c to Rm/GWH. PK/KC/DPB/10.5.37. OWNER'S COMPLAINT REPORT No.139. Chassis No. B.174.HK. Captain P.G.A.Harvey. Park Ward Saloon. Speedometer reading… | ||
| scan0060 | Works order for the repair of a rear axle from chassis B-74-HK due to a sheared driving dog. | ||
| View original record | BENTLEY. BN 10328 R.R. 616Bn. (20M? 5332-23-2-37) G.C.B. WORKS ORDER No. 63077 Date 13/5/37 CHASSIS No. B-74-HK. ORDER OR CONTRACT REF. SR.4188. 10/5/37. Customer Bentley Motors (1931) Ltd., Kingsbury… | ||
| scan0061 | Seeking advice on a reply to a customer concerning their car's brakes. | ||
| View original record | S/W Hs Rm Please reply C2/C27.5.37 Re B.186.GA...E.G.Kleinwort, Esq. -------- I attach copy of letter we have received from Mr. Kleinwort. Can you suggest any reply we can give? I have in the meantime… | ||
| scan0062 | Letter to a customer regarding a preference for increased front wheel braking. | ||
| View original record | C8/C2637 Ernest G.Kleinwort, Esq., 20, Fenchurch Street, E.C.3. Dear Sir, With further reference to your letter of the 26th ult, we have now heard from our Technical Department at Derby and they… | ||
| scan0063 | Response to a customer complaint regarding unsatisfactory brakes on a Bentley car. | ||
| View original record | C1/C27537 27th May 1937 Ernest G.Kleinwort, Esq., 20, Fenchurch Street, E.C.3. Dear Sir, We are in receipt of your letter of yesterday's date, from which we are very sorry to note that you find the… | ||
| scan0064 | The Bentley Clutch and correspondence from Mr. Maurice Molloy. | ||
| View original record | S/W 261 To Rm. from Sg. re Bentley Clutch - Maurice Molloy - B.84.JD. Sg15/E31.5.37 Please read the attached letters and make a point of speaking to me about it when I am at Derby to-morrow. Sg. Enc.… | ||
| scan0065 | How to handle attached correspondence, referencing a previous dealing with Raymond Mays. | ||
| View original record | Rm/AFM. from Rm. File 261 Rm7/R.31.5.37. With reference to the attached correspondence should like to deal with this as we dealt with Raymond Mays. Have we the necessary material ? Rm. | ||
| scan0066 | Copy of a letter from customer Mr. Maurice Molloy complaining about a severe clutch shudder and asking for the car to be sold. | ||
| View original record | Copy of letter from Mr. Maurice Molloy. ---------------- Lark Stoke, Ipsden, nr. Oxford. 28th May, 1937. Dear Mr. Sidgreaves, I would have answered your letter of 20th before this, but after speaking… | ||
| scan0067 | Response to a customer's complaint about clutch judder, stating the issue was not demonstrable. | ||
| View original record | Sg6/E20.5.37 20th May 1937 Dear Mr.Molloy, Referring to your call yesterday, I saw Mr.Bleaney after your run on the car with him and I gather that neither he nor you were able to demonstrate that the… | ||
| scan0068 | Customer complaint letter to Bentley Motors regarding unsatisfactory braking performance on a 4¼-litre Bentley. | ||
| View original record | COPY 20, Fenchurch Street, London, E.C.3. 26th May 1937. Bentley Motors (1931) Ltd., 16, Conduit Street, W.1. Dear Sirs, 4¼-litre Bentley chassis No. B.186.GA. You will perhaps remember that when… | ||
| scan0069 | Page two of a letter from Ernest G. Kleinwort comparing the braking performance of a Packard car to a Bentley. | ||
| View original record | -2- simple hydraulically operated system with self-energising brake shoes, such as I have on my Packard car. In all frankness I must tell you that throughout the 13,000 miles that I have covered in my… | ||
| scan0070 | Letter to Mr. Molloy regarding a complaint about his car and arranging for a clutch expert to inspect it. | ||
| View original record | Sg14/E31.5.37 31st May 1937 Dear Mr.Molloy, I am in receipt of your letter of the 28th. I am going to Derby to-day, will discuss your complaint and my experience in connection with it and decide what… | ||
| scan0071 | How to handle correspondence by referencing a previous case involving Raymond Mays. | ||
| View original record | Kleinwort 261 Rm/AFM. from Rm. Rm7/R.31.5.37. With reference to the attached correspondence should like to deal with this as we dealt with Raymond Mays. Have we the necessary material ? Rm. | ||
| scan0072 | Customer's preference for increased front braking and a proposed modification. | ||
| View original record | 261 W/S. C. from Rm. Rm6/R.31.5.37. B.186-GA - E.G. Kleinwort. Replying to C2/C27.5.37, from the correspond-ence you attach it would appear that Mr. Kleinwort has got a fixed preference for increased… | ||
| scan0073 | Message to Maurice Molloy to arrange for a clutch expert to test a car. | ||
| View original record | 261 PM/Chg 1.6.37. MAURICE MOLLOY LARK STOKE IPSDEN NEAR OXFORD. WHAT DAY WOULD SUIT YOU FOR OUR CLUTCH EXPERT TO TRY YOUR CAR. EXPERIMENTAL ROYCAR. | ||
| scan0074 | Confirming a telegram sent to Mr. Molloy and promising an update on an investigation. | ||
| View original record | 261 Sg. from Rm/Gry. Rm/Gry6/R.1.6.37. We return herewith your copy of correspond- ence with Mr. Molloy. We have wired him as you requested, and will let you know the result of the investigation as… | ||
| scan0075 | Letter to a customer regarding alterations to the front braking on a 4 1/4 Litre Bentley Chassis B.186.C.A. | ||
| View original record | 261 Rm/AFM.15/AP. June 1st.1937 E.G.Kleinwort Esq., 20 Fenchurch St, LONDON E.C.3. Dear Sir, 4 1/4 Litre Bentley Chassis B.186.C.A. Your letter of 26th May, addressed to Conduit Street has been passed… | ||
| scan0076 | Customer's brake issue and suggesting the use of aluminium drums. | ||
| View original record | Rm from Ho 261 S/W Hs. C7/C1.6.37 Re B.186.GA...E.G.Kleinwort,Esq. With further reference to C2/C27.5.37 enclosing copy of letter received from Mr. Kleinwort regarding the brakes on his car, Sg.… | ||
| scan0077 | Applying a successful non-standard braking modification from one customer's car to another. | ||
| View original record | S/W Rm. 261 C9/C2.6.37 Re B.186.GA...E.G.Kleinwort,Esq. Rm6/R31.5.37 ----------- Thanks for your memo. and we note you fixed up some non-standard/braking proportions on Mr. Raymond Mays' car and he… | ||
| scan0078 | Mr. Kleinwort's agreement to a braking suggestion. | ||
| View original record | S/W Rm. 26 / C5/C4.6.37 Re B.186.GA...E.G.Kleinwort,Esq. -g------- Further to Rm6/R31.5.37 and C9/C2.6.37, Mr.Kleinwort has telephoned that he is agreeable to our suggestion for braking similar to… | ||
| scan0079 | Cover note apologizing for an assistant's error in writing to Mr. Kleinwort without prior approval. | ||
| View original record | W/S. C. from Rm. 261 Rm2/R.5.6.37. Replying to C5/04.6.37., we attach copy of our letter sent to Mr. Kleinwort to which you refer. My assistant wrote to Mr. Kleinwort in error as he should not have… | ||
| scan0080 | Brake alterations for Flt. Lt. Standiland's Bentley. | ||
| View original record | To HPS. from Rm/AFM. c. to Rm/FD. 261 Rm/AFM.4/AP.5.6.37 BRAKES. Flt. Lt. Standiland's Bentley. We want to make the same alterationsto Flt.Lt. Staniland's Bentley that we have recently instructed for… | ||
| scan0081 | Reply to Mr. E.G. Kleinwort regarding the suitability of Aluminium drums for his Packard brakes. | ||
| View original record | W/S. C. from Rm. 261 Rm9/R.7.6.37. B.186.GA - E.G. Kleinwort. Replying to C7/C1.6.37., since Mr. Kleinwort is apparently satisfied with his Packard brakes, we cannot believe that Aluminium drums would… | ||
| scan0082 | Complaint case memo regarding a customer's request to fit an Autovac system to their car. | ||
| View original record | Complaint Case. S-W. (Hd. from H.) c. to Rm. 261 H19/RH.8.6.37. re Comm. R.A.C.Michell - B-65-FC This difficult customer called at the Showrooms today and amongst other things said he had been in… | ||
| scan0083 | Customer visit report and ongoing testing of a specific plate type on a Bentley. | ||
| View original record | Sg. from Rm. Hs. Bly. 261 Rm2/R.8.6.37. Attached is Chandler's report on his visit to Mr. Molloy. This owner's attitude does not seem to be very reasonable. We are, of course, testing on the Bentley… | ||
| scan0084 | Customer visit to investigate complaints of clutch jaggers. | ||
| View original record | To Rm. Maurice Molloy Esq., Lark Stoke, Ipsden, OXFORD. Rm/NRC.15/JH.7.6.37. B-84-JD. DELIVERED 20.2.37. Saturday June 5th, 1937. Proceeded by road to call on owner to investigate complaints of clutch… | ||
| scan0085 | Customer complaint about a 'jagger' fault, including a transcribed letter from the customer regarding the issue. | ||
| View original record | -2- I persuaded him to keep the car on the promise that in the event of our finding a non permanent remedy, we would let him know, he was however very insistent that he had a number of friends with 4¼… | ||
| scan0086 | The postponement of car alterations for Mr. E.G. Kleinwort and a clarification on aluminium drums. | ||
| View original record | S/W Rm...from C. 261 C2/C9.6.37 Re B.186.GA...E.G.Kleinwort, Esq. Rm9/R.7.6.37 I note you do not think the aluminium drums will be of any use to him. I was under the impression that this was how you… | ||
| scan0087 | Return of an axle unit from chassis B.65.JY due to a transmission failure caused by a fractured driver dog. | ||
| View original record | K/W. Pk/KC...to Rm/Gry. c to GWH. 261 Pk/KC/DPB/9.6.37. Chassis No.B.65.JY. 4¼-litre. Smiley. Speedo reading 4157. We are returning to you today under cover of our advice note No.SR.4276 axle unit… | ||
| scan0088 | The loan of a car to Staniland and the collection of his old car. | ||
| View original record | S/W. To Rm from Lp. Copy to RC. Lillie Hall. 261 ? With reference to Staniland, we have arranged to loan him a car on Monday next and hope to have his old car at your disposal at Lillie Hall on… | ||
| scan0089 | The return of a rear axle from Bentley Chassis B-65-JY for examination and repairs. | ||
| View original record | Rm/Gry. Hd. ML/HEB. 261 D/BP/WK2/JP.11/6/37. Re: Bentley Chassis No. B-65-JY. (Advice Note SR.4276) Will you please note we are advised by K. Dept. that they are returning the rear axle removed from… | ||
| scan0090 | Forwarding a customer's letter from E.G. Kleinwort for comment on technical points. | ||
| View original record | S/W...Hg c. to Rm. 261 C18/C11.6.37 Re B.186.GA...E.G.Kleinwort. I enclose copy of letter we have received from this customer, and shall be glad of any comments you can give us upon the various… | ||
| scan0091 | Customer's feedback letter on a 4¼-litre Bentley, with suggestions for improving suspension and braking systems. | ||
| View original record | COPY 20, Fenchurch Street, E.C.3. 9th June 1937. Bentley Motors (1931) Ltd., 16, Conduit Street, W.1. Dear Sirs, 4¼-litre Bentley. Now that I have been running my car for a year and can claim to know… | ||
| scan0092 | Letter providing feedback on carburation, synchro-mesh gearing, and control placement on a Bentley. | ||
| View original record | - 2 - COPY. and in particular to my letter to you of the 26th May.) Carburation. Owing to the design of the S.U.Carburettor at present employed, an appreciable delay occurs after depressing the… | ||
| scan0093 | Page 3 of a letter from Ernest Kleinwort with suggestions on controls and gear lever position. | ||
| View original record | COPY. - 3 - of inability to procure the correct fuel, in both of which circumstances, a dash control would be just as convenient. The throttle control could likewise be operated when wanted just as… | ||
| scan0094 | Technical memorandum responding to points raised about suspension, braking, carburation, and synchromesh. | ||
| View original record | W/S. C. from Rm. c. to Hs. 261 B.186-GA. - E.G. Kleinwort. Rm2/R.14.6.37. Referring to the technical points raised in your C8/C11.6.37:- SUSPENSION. Obviously we agree with the remarks on independent… | ||
| scan0095 | Internal memorandum discussing controls and central gear change, mentioning a disagreement with the sales department. | ||
| View original record | -2- Rm2/R.14.6.37. CONTROLS. We agree with what Mr. Kleinwort says. CENTRAL GEAR CHANGE. We agree with Mr. Kleinwort, but we know that Sales do not see eye to eye with us in this respect. Rm. | ||
| scan0096 | Arrangements for Mr. E.G. Kleinwort's car, chassis B-186-GA, to undergo repairs for brakes and transmission judder. | ||
| View original record | File 261 MARTINDALE S/W. Rm. from C. C8/D14.6.37. Re: Chassis B-186-GA. - Mr. E.G. Kleinwort. Further to telephone conversation this afternoon, please note the above car will be driven up to Derby… | ||
| scan0097 | Issues and remedial work for Chassis B.260.GA belonging to Mr. A. Embiricos, covering suspension, instruments, and engine. | ||
| View original record | To W/P from Rm/GWH 261 also 113 Kingsbury. June 15th.1937 To SR. C. Platt [Struck through] Re: CHASSIS B.260.GA Mr. A.Embiricos The work on this car has been completed, and the car was delivered… | ||
| scan0098 | Engine fault investigation and subsequent repair report for Chassis B.260.GA. | ||
| View original record | To W/P from Rm/GWH. continued. 2. Re: Chassis B.260.GA No. 4 Con.Rod could be rotated half an inch before the bearing moved, owing to slackness in the bearings in the Con.rod housing. The remaining… | ||
| scan0099 | The road testing, oil consumption, and final assessment of the engine for Chassis B.260.GA. | ||
| View original record | To W/P from Rm/GWH continued Re Chassis B.260.GA 15.6.37 3. The engine was erected filled with oil run five minutes in the Shop then sent out for 100 miles steady run. An oil consumption of over 1800… | ||
| scan0100 | Instructions for brake modifications on car B-186-GA for owner E.G. Kleinwart. | ||
| View original record | To Hd. Rm/AFM.10/JH.15.6.37. 261 B-186-GA - E.G.Kleinwart. The above car is arriving here on Tuesday for brake modifications, the object of which is to increase the proposition of braking on the front… | ||
| scan0101 | Confirming that a letter has been sent to Mr. E.G. Kleinwort regarding chassis B-186-GA. | ||
| View original record | 261 S/W......Rm. C14/D15.6.37. Re: Chassis B-186-GA. - E.G. Kleinwort, Esq. Thank you for Rm2/H.14.6.37. I have written suitably to Mr. Kleinwort. C. [Signature] | ||
| scan0102 | Brake complaint on car B.42.FB and the required modifications. | ||
| View original record | To Hd. from Rm/AFM. 261 Rm/AFM.13/AP.16.6.37 B.42.FB. - Flt.Lt.Staniland. We have tried the brakes of the above car and they do not appear to be worse than standard. The owner's complaint that they… | ||
| scan0103 | Answering a query about tipping shoe specification and linings containing lead. | ||
| View original record | To Hs. from Rm. 261 Rm.1/AP.16.6.37 B.93.HM. - Mr.J.W.Howlett. This answers the query as to whether Howlett's car was to the tipping shoe specification. We are pushing on with the lining containing… | ||
| scan0104 | Investigation into a complaint of Bentley brake squeaks. | ||
| View original record | To Hs. from Rm/AFM. Complaint Case of Bentley Brake Squeaks. B.93.HM. - Mr.J.W.Howlett. In accordance with instructions received from Hs., the brakes of the above car were carefully checked in the as… | ||
| scan0105 | Letter to a customer regarding a potential clutch improvement on their Bentley. | ||
| View original record | 261? Rm5/R. 16th June, 1937. Verdon Smith, Esq., Hill House, Long Ashton, Near Bristol. Dear Mr. Verdon Smith, Mr. Sidgreaves tells me that he believes we can improve the clutch on your Bentley. I… | ||
| scan0106 | Difficulty of fitting an Autovac to a Bentley due to potential petrol starvation issues. | ||
| View original record | W/S. H. from Rm. c. Hd. 261 Rmll/R.24.6.37. Commander R.A.C. Michell - B.65.FC. H19/RH.8.6.37. We regret, having agreed to answer this memo, we omitted to do so. The difficulty of fitting an Autovac… | ||
| scan0107 | Complaint case for chassis B.65-FC. | ||
| View original record | W/S - H. c to Rm. 261 Hd/WW2/MW24.6.37. BY BAG. COMPLAINT CASE. CHASSIS NO.B.65-FC - Comdr. R.A.C.Michell. ------------------------------------------- With reference to your H1/H23.6.37. and to your… | ||
| scan0108 | Connecting rod failure in a Bentley 4 1/4-Litre engine, detailing crankshaft and bearing conditions. | ||
| View original record | 261 Rm. from Rm/GWH. June 24th, 37. BENTLEY B.14-HK - 4 1/4-LITRE. CON. ROD FAILURE. The crankshaft and main bearings have now been dismantled. All the crankshaft bearings were loose in the housing.… | ||
| scan0109 | Repeated connecting rod failure on a 4 1/4 litre Bentley, car B.47.HM. | ||
| View original record | To Hs. from Rm/GWH. c. Rm. 261 also 1113 Kingsbury. June 25th.1937 Mr.Hutton B.47.HM. 4 1/4 LITRE CONN. ROD FAILURE, 10,340 MILES. There have been two 4 1/4 litre Bentleys in this week for conn. rod… | ||
| scan0110 | Query regarding the availability of an 11 x 43 axle ratio for the Marquis of Cholmondeley's car, chassis B.169.GP. | ||
| View original record | S/W. Rm. 261 Bly3/R29.6.37. Re:- The Marquis of Cholmondeley, Chassis No. B.169.GP. "The above has just arranged for his car to go in to "K" for decarbonisation and other items to be attended to, and… | ||
| scan0111 | Big end failure on a Bentley B-42-FB during delivery to Lillie Hall. | ||
| View original record | To Rm. c. to Hd. 261 Rm/GR.9/JH.30.6.37. Bentley B-42-FB - Staniland. The above car was being delivered to Lillie Hall when after 100 miles (total mileage on speedometer 32,000) a big end… | ||
| scan0112 | Big end failure of a Bentley B-42-FB during delivery to Lillie Hall. | ||
| View original record | To Rm. c. to Hd. 261 Rm/GR.9/JH.30.6.37. Bentley B-42-FB - Staniland. The above car was being delivered to Lillie Hall when after 100 miles (total mileage on speedometer 32,000) a big end… | ||
| scan0113 | The unavailability of an 11 x 43 axle for Chassis B.169.GP. | ||
| View original record | W/S. To Bly. from Rm/Gry. 261 Rm/Gry.5/AP.1.7.37 Re. The Marquis of Cholmondeley - Chassis B.169.GP. We have looked into the question of a 11 X 43 axle for this owner but find there is not one on the… | ||
| scan0114 | Putting new aluminium bearings in Mr. Vandervell's car and a promise to improve a 4¼-litre car. | ||
| View original record | W/S. Bly. from Rm. 261 MR. VANDERVELL'S CAR. I told Vandevell that we would put our latest aluminium bearings in his car, and challenged him to break them. When he last saw me he agreed that as he… | ||
| scan0115 | Reserving a vehicle in Paris for the Marquis of Cholmondeley. | ||
| View original record | To Rm/Gry 261 Bly4/R2.7.37. Re:- The Marquis of Cholmondeley. Chassis No. B.169.GP. Thank you for your Rm/Gry5/AP1.7.37, and we note that there are some 11 x 43 going through to Paris. We are… | ||
| scan0116 | To Mr. Lang regarding chassis B-122-GA being fitted with a new cylinder head and pistons, and undergoing an oil consumption test. | ||
| View original record | 25, Rue Gide. Levallois-Perret. Seine. France. Rm/GWH/3/JAB. 2nd July 1937. 261 TO. Rm. Mr. Lang. Chassis B-122-GA. This car has been fitted up with the new cylinder head and pistons. It has been… | ||
| scan0117 | Experimental engine modifications for a 4¼-litre Bentley, chassis 57-KW, for Vandervell. | ||
| View original record | RHC. from Rm. c. Hs. c. HPS. 261 Rm5/R.5.7.37. 4¼-litre Bentley - 57-KW for VANDERVELL. We understand that this chassis is being passed to test at the end of July. Hs. has agreed that we should make… | ||
| scan0118 | High-speed test of a Bentley, detailing engine modifications and performance metrics. | ||
| View original record | Levallois, France. Rm/GWH/5/JAB. 5th July 1937. To. Hs. c. Rm. c. Sr. 261 Mr. Lang's Bentley. Chassis B-122-GA. Standard size bore R.R. Special Scraper rings. Tight fitting skirt pistons. We have… | ||
| scan0119 | Confirming a reserved chassis for Guy Vandervell and arranging its handover upon completion. | ||
| View original record | S/W. To Rm. 261 ? Bly10/R5.7.37. Re:- Guy Vandervell, Esq., Rm10/R1.7.37 Will you please note that we have reserved chassis No. B.57.KU. for the above. He has asked us to arrange for this to be handed… | ||
| scan0120 | Instructions for modifying a chassis unit, including fitting special bearings and adjusting the compression ratio. | ||
| View original record | To HPS. from Rm/Swdl. Rm/Swdl.5/AP.7.7.37 261 B.57.KW. (Vandervell) With reference to the unit for the above chassis in which you are to fit special bearings etc. in accordance with Rm.5/R.5.7.37, the… | ||
| scan0121 | Complaint case memorandum regarding front end instability and dithering on a Bentley car. | ||
| View original record | Complaint Case. 261 I.H. Z.C. MEMORANDUM NO.B.1993 Bt.4/RH.9.7.37. Copies to:- Hd. D/BP. K. R.R.Jackson Esq., Coney Warren Cottage, St.George's Hill, Surrey. Tele: Weybridge 1247. & The Paddock,… | ||
| scan0122 | Arrangements for a meeting with Mr. Jackson in Derby, possibly related to a Donnington Meeting. | ||
| View original record | - 2 - or two, I thought it best to urge him to call at some opportunity at W. and discuss the whole matter with Rm. This he has agreed to do and as he will be going to the neighbourhood of Derby for… | ||
| scan0123 | Replacement and repair of a failed rear axle for chassis no. 65-HM. | ||
| View original record | Rm/Gry. 261 Hd/Sd26/HR.10.7.37. OS Shaft re CHASSIS NO. 65-HM. We have recently had to supply a complete rear axle for the above car which is operating in Belgium. The original axle failed due to a… | ||
| scan0124 | Request for a report on a failed rear axle shaft for chassis B.71-BN to determine the cause of the breakage. | ||
| View original record | Rm/Gry. 261 Hd/Sd25/HR.10.7.37. NS Trouble re CHASSIS NO. B.71-BN. The rear axle of the above chassis failed recently and was replaced at K. S. have informed the Owner in reply to his query, that the… | ||
| scan0125 | Letter from Paddon Brothers Ltd. enquiring about a clutch judder issue on a Bentley chassis. | ||
| View original record | PADDON BROTHERS LTD ESTABLISHED 1905. LATE OF 1, ALBEMARLE ST., PICCADILLY, W.1. 60, Cheval Place, Brompton Road, S.W.7. London TELEPHONES: KENSINGTON 7205/6/7. CARS OFFERED SUBJECT UNSOLD.… | ||
| scan0126 | Letter from the Experimental Department to Messrs Paddon Brothers Ltd. arranging for a clutch repair. | ||
| View original record | 261 Experimental Department 14th July 1937 Rm/Gry.3/AP. P.Paddon Esq., Messrs Paddon Brothers Ltd., 60 Cheval Plate, Brompton Road, LONDON S.W.7. Dear Mr.Paddon, Many thanks for your letter of the… | ||
| scan0127 | Bad clutch on Phil Paddon's 4 1/4 Bentley (chassis 139 JY). | ||
| View original record | W/K. To KC. from Rm/Gry. 261 Rm/Gry.2/AP.14.7.37 139 JY I saw Phil Paddon last week end and he was very worried about the clutch on his 4¼ Bentley, which in spite of having a propeller shaft damper,… | ||
| scan0128 | Worn pinion bearing and a request for a lubricant sample. | ||
| View original record | W/K. To KC. from Rm/Gry. 261 Rm/Gry.1/AP.14.7.37 B.61.FC. GWH. handed to us the pinion bearing from this car yesterday. In view of the fact that the balls have worn about .025" on the diameter, we… | ||
| scan0129 | Delay in sending a 4 1/4 Litre Bentley chassis (57-KU) to the Test Department due to unsatisfactory Con Rod bearings. | ||
| View original record | Pler 261 SWAZ Rm. c. Hs. c. HPS. - from RHC. RHC.1/EMG.14.7.37. 4 1/4 Litre Bentley - 57-KU for VANDERVELL. With reference to memo' Rm5/R.5.7.37, the Experimental Dept. have dealt with the special… | ||
| scan0130 | Rear axle trouble on chassis No. B.61.FC, suspected to be from an incorrect oil change. | ||
| View original record | K/W. Rm/Gry. +202 26P Pk/15.7.37. Chassis No.B.61.FC. Rm/Gry.1/AP.14.7.37. KC is at the moment away on holiday. This car is now the Company's property and is at present being used by Lp. We had the… | ||
| scan0131 | Indicating an attached copy of a letter written to Mr. Jackson. | ||
| View original record | W/S. C. from Rm. H. Bt. July 26th. 261 Rm13/R.15.7.37. Memorandum No. B.1993 - Bt4/RH.9.7.37. Attached is copy of a letter we have written to Mr. Jackson. Rm. | ||
| scan0132 | Letter to R.R. Jackson to arrange a meeting to discuss issues with his Bentley car. | ||
| View original record | 261 Rm12/R. 15th July, 1937. R.R. Jackson, Esq., Coney Warren Cottage, St.George's Hill, SURREY. Dear Sir, Capt. Burt has written to me pointing out that there are several features on your Bentley car… | ||
| scan0133 | 4¼ Litre Bentley, chassis 57-KU for Vandervell, confirming receipt of con rods and its dispatch to the Test Department. | ||
| View original record | SNDZ Files Rm. c. Hs. c. HPS. - from RHC. 261 RHC.1/EMG.16.7.37. 4¼ Litre Bentley - 57-KU for VANDERVELL. With reference to memo's Rm5/R.5.7.37 and RHC.1/EMG. 14.7.37 the Con Rods were received from… | ||
| scan0134 | Letter from The Fairey Aviation Co. Ltd. giving feedback on recent car brake work, expressing disappointment with the performance. | ||
| View original record | Telephone 400 to 405) Hayes. Midx 261 Offices of THE FAIREY AVIATION CO. LTD. HAYES, MIDDLESEX. File 19th July, 1937. Dear Robotham, Thank you very much for the work which you have carried out on my… | ||
| scan0135 | Letter from The Fairey Aviation Co. Ltd. discussing brake performance issues. | ||
| View original record | Telephone: 400 to 405 Hayes. Mid'x Offices of THE FAIREY AVIATION CO. LTD. HAYES, MIDDLESEX. - 2 - 19th July, 1937. but they still crackle slightly after use, only not nearly so badly as they did… | ||
| scan0136 | To Martindale asking for a recommendation on a recurring issue with cars. | ||
| View original record | MARTINDALE This confirms what- seems to happen to our Cars. What do you recommend now. Rm. | ||
| scan0137 | Letter from R.R. Jackson of Brooklands Track confirming a meeting on Monday, July 26th. | ||
| View original record | All Cars and Motor Cycles Driven and Garaged at Customer's Risk. Handwritten: July 26th - 10-11 o'clock. Cars and Motor Cycles Tuned and Maintained for the Track and Road. 261 R. R. JACKSON,… | ||
| scan0138 | Letter of complaint regarding squeaky and potentially defective brakes on a 4 1/4 litre Bentley car. | ||
| View original record | 261 AMBROSE SHARDLOW & Co. LTD. ESTABLISHED 1869 TELEPHONES: ROTHERHAM 165 & 1110 EALING WORKS, P.O. BOX 129. MEADOW HALL, SHEFFIELD. TELEGRAMS: "AMBROSIA, SHEFFIELD" LONDON OFFICE: 41, WHITEHALL,… | ||
| scan0139 | Letter from a customer regarding a persistent squeaking issue with their car and sending it for repair. | ||
| View original record | AMBROSE SHARDLOW & CO. LTD. CONTINUATION SHEET NO. 1. 30th July 1937. H. Swift Esq., Messrs Rolls-Royce Limited, When your District Representative was here, it was reported to him that it was very… | ||
| scan0140 | Big-end failure for chassis B.161-DK. | ||
| View original record | Es. from Rm. c. By. c. Mx. c. Hd. REPORT NO. W.20 - BIG END FAILURE. GORDON CLARK - CHASSIS B.161-DK. With reference to the big-end failure on this car, whilst we agree that, under the circumstances,… | ||
| scan0141 | Seeking confirmation of special features fitted to the engine of chassis B-57-KU. | ||
| View original record | Hiles SWDL see me Jany 261 Rmc/cmw c Rm. Mx/Skn20/T4.8.37 re. Chassis No. B-57-KU - Vandervell. Rm5/R5.7.37 Referring to the above memo, we now have this chassis on test and shall be glad if you will… | ||
| scan0142 | Letter to A. Groome Esq., regarding the return and examination of a failed axle unit from chassis No. B.192.HK. | ||
| View original record | K/W. Rm/Gry. 261 Pk/KC/DPB/4.8.37. Chassis No.B.192.HK. A.Groome Esq., We are returning to you under cover of our advice note No.5098 axle unit No.D.4.B.F removed from the above chassis for road shaft… | ||
| scan0143 | Complaint case about non-standard modifications to Mr. R.R. Jackson's chassis. | ||
| View original record | 201 S-W. Rm. Complaint Case H/DW.12/RH.5.8.37. re B-63-BL - R.R.Jackson Esq. ------------ Bt. would be glad to learn whether Mr.Jackson came to W. on the 26th ult. as suggested, and if so, what… | ||
| scan0144 | Confirmation memo regarding the fitting of special features to the engine for chassis B.57.KU - Vandervell. | ||
| View original record | Mx/Skn. Rm. 261 RHC/JMW.1/JWA.6.8.37. RE: CHASSIS NO.B.57.KU - VANDERVELL. With reference to memo' Mx/Skn.20/T.4.8.37., we confirm that the special features referred to in memo' Rm.5/R.5.7.37., have… | ||
| scan0145 | Fitting error concerning levers without bushes on three cars and the required corrective action. | ||
| View original record | To Hd. from Rm/AFM. 261 Rm/AFM.3/AP.7.8.37 Re. B.186.GA - E.G.Kleinwort. B.42. FB.- Flt.Lt. Staniland. The above two cars, in addition to Mr.Hall's Saloon, were fitted with Rm.303 levers without… | ||
| scan0146 | Potential solutions for headlamp dither for a customer, Mr. Jackson. | ||
| View original record | W/S. Bt. from Rm. c. H/DW. B.63.BL - R.R. Jackson. H/DW.12/RH.5.8.37. Rm5/R.9.8.37. As far as we know we were able to satisfy Mr. Jackson on all the points that he raised with the exception of… | ||
| scan0147 | The receipt and repair arrangements for a noisy rear axle from a Bentley Chassis. | ||
| View original record | 261 Rm/Gry. Hd. RHC/Mr. Pritchard. D/BP/WK4/JP.10/8/37. Broken ball in thrust brg Re: Bentley Chassis No. B-39-DK. (O/64175.) We have now received the noisy rear axle removed from this car by K. and… | ||
| scan0148 | Axle shaft failures in Bentley chassis 65-HM & 71-BN, attributing the cause to poor driving habits. | ||
| View original record | 261 Hd/SB. from Rm/Gry. Rm/Gry2/R.12.8.37. BENTLEY CHASSIS 65-HM & 71-BN. 65.HM. The failure in the rear axle of this car was due to a torsional failure of the offside axle shaft at the splined end.… | ||
| scan0149 | Confirming the fitting of special parts to chassis No. B.57.KW. | ||
| View original record | TO Mx/Skn. from Rm/Swdl. 261 Rm/Swdl.2/AP.10.8.37 CHASSIS No.B.57.KW. - VANDERVELL. In reply to your memo Mx/Skn.20/T.4.8.37, we confirm that special die cast Hall's metal bearings and special… | ||
| scan0150 | The Order Office regarding chassis B-138-AH for Alexandre. | ||
| View original record | ORDER OFFICE. 201 Rm/FD.16/JH.19.8.37. re Chassis B-138-AH - Alexandre. We have no record of this order for the sum of £2.4.6. assthis is a customers car and the estimate would be sent over to the… | ||
| scan0151 | 10' clutch plate for a Bentley B-135-GP, specifying it is a Borg & Beck plate with Thermoid facings. | ||
| View original record | To Hd. 261 Rm/NRC.6/JH.20.8.37. Bentley B-135-GP - Timpson. For record purposes :- The 10" clutch plate handed to you for the above car is a standard Borg & Beck plate but fitted with Thermoid… | ||
| scan0152 | 10' clutch plate for a Bentley B-190-HK Savil, fitted with Chevron American facings. | ||
| View original record | To Hd. 261 Rm/NRC.5/JH.20.8.37. Bentley B-190-HK Savil. For record purposes :- The 10" clutch plate handed to you for the above car is a standard Borg & Beck plate but fitted with Chevron American… | ||
| scan0153 | Chasing the status of a repaired rear axle assembly for a Bentley Chassis. | ||
| View original record | Rm/Gry. RHC/Mr. Pritchard. Hd. 261 D/BP/WK10/JP.25th. August 1937. Re: Bentley Chassis No. B-137-BL. (O/61722) In January last we received from Kingsbury Service Station oneGB.619 rear axle assembly… | ||
| scan0154 | Defective dynamo fuse from a Bentley B.130.JD, attributing the fault to poor workmanship. | ||
| View original record | To By. from Rm/RC. c. Rm. c. By/RD. 261 Re Defective Dynamo Fuse off Bentley B.130.JD. We have examined this fuse and find the fault due to bad workmanship. One end of the fuse wire making a poor… | ||
| scan0155 | Examination of a defective ammeter that caused a 'blackout' on a Bentley, identifying the fault as bad workmanship. | ||
| View original record | To By. from Rm/RC. c. Rm. c. By/RD. 261 Re Defective Ammeter which caused a "Blackout" on Bentley B.118.JD. We have examined this instrument and find the fault due to bad workmanship. On examination… | ||
| scan0156 | Letter addressing a fault with the second speed jumping out on a Bentley chassis. | ||
| View original record | Rm/Gry2/R. 261 3rd Sept., 1937. J.W. Howlett, Esq., Wellworthy Piston Rings Limited, Piston & Ring Specialists, Lymington, HANTS. Dear Sir, Mr. Hives has passed on your letter to our Experimental… | ||
| scan0157 | Modifications and oil consumption for the Duke of Kent's Phantom III car, B.142.HK. | ||
| View original record | To By. from Rm/GWH. c. Rm. File Rm/GWH.29/N.3.9.37. 261. Re: The Duke of Kent's car - B.142.HK. The second Chauffeur brought the car to the Depot yesterday for a small job to be done. He was asked if… | ||
| scan0158 | Mr. Howlett's car and a potential solution for a second-speed gearbox issue on a 20 HP model. | ||
| View original record | Hd. from Rm/Gry. 261 Rm. absent. Rm/Gry3/R.6.9.37. Re: Mr. Howlett. We have replied to Mr. Howlett's letter to Hs. as per attached, so presumably you will receive the car in due course. Sometime ago… | ||
| scan0159 | Despatch of wheels and recommended tyre pressures for chassis B.117.EJ. | ||
| View original record | W/P - Sr. from Rm/FD. 261 also 124J- Rm/FD.11/JH.7.9.37. re Chassis B.117.EJ. Mr. Beghin. With reference to your memo. Sr/WHA.26/VF.3.9.37. We are despatching today 5 - 4 x 17 wheels for the above… | ||
| scan0160 | Noisy and pitted pinion (GB.2351) from a Bentley Chassis B-145-GP, attributed to insufficient case hardening. | ||
| View original record | 261. To By. from Rm/GWH. c. to Rm/Gry. Rm/GWH.22/N.10.9.37. Re: Bentley Chassis B-145-GP - Rear Axle Pinion GB.2351 - Mileage 14,216. I am forwarding to you a GB.2351 pinion taken out of a noisy axle.… | ||
| scan0161 | Recurring drive rattle issue on a Bentley chassis, questioning repair methods for the driving dogs. | ||
| View original record | To By, from Rm/GWH. 261 c. Rm/Gry. Rm/GWH.4/N.15.9.37. Re: Bentley - Driving Dog. We are forwarding to you a pair of driving dogs taken out of chassis B-177-CW which have been hammered up at the Derby… | ||
| scan0162 | Damaged ball race from a Bentley Chassis B-81-HM. | ||
| View original record | To By. from Rm/GWH. c. to Rm/Gry. 261 Rm/GWH.3/N.15.9.37. Re: Bentley Chassis B-81-HM. Mileage 20,459. We are forwarding to you a ball race taken out of the above chassis which has been damaged, the… | ||
| scan0163 | Potential steering damage on Chassis No. 3-BU.96 after hitting a curb. | ||
| View original record | RM/ Mr.Hardy. 2.6.1? BY RHC/TG.4/DB. 17.9.37. [STAMP: 18 SEP 1937] Copy of memo' received from Hd/SB 14.9.37. re Chassis No. 3-BU.96. Hartley [STAMP: RECEIVED] "With reference to your… | ||
| scan0164 | Short pendulum lever for a Bentley chassis. | ||
| View original record | To HPS. from Rm/FJH. Rm/FJH.3/AP.20.9.37 BENTLEY STEERING - Lp.'s Chassis Lp. wishes to have a short pendulum lever for his chassis B.117.JY. Will you please obtain from Production a pendulum lever… | ||
| scan0165 | Repair and oil consumption tests on Bentley Chassis B-202-GA. | ||
| View original record | 261 To By. from Rm/GWH. c. Rm. Rm/GWH.20/N.21.9.37. Handwritten (crossed out): 17/TCRS Handwritten: What about doing this to Raymond Mays' car Rm Bentley Chassis B-202-GA. This car was dealt with at… | ||
| scan0166 | Customer's request for a high-performance Bentley with a high compression head. | ||
| View original record | S/W. To Rm. [Handwritten in red]: 261 Re:- W. R. Nimmo, Esq., The above owner of a 3½-litre Bentley Open Sports is contemplating the purchase of a new 4¼-litre providing we can give him something… | ||
| scan0167 | Telegram received by telephone requesting a short pendulum lever for a car. | ||
| View original record | ROLLS-ROYCE LTD. 261 TELEGRAM RECEIVED BY TELEPHONE. Time Received: 12.45 Date: 23 9 37 To: Roycar By: AG from: London 12 24 12 Message: Rilworth car Please send short pendulum lever for Roppins car.… | ||
| scan0168 | Telegram requesting a short pendulum lever for Lappin's car. | ||
| View original record | POST OFFICE TELEGRAPHS. B or C Charges to pay TIME OF RECEIPT TS From... 151 12.24 LONDON T 12 To... F.J. HARDY. No... FPO Office Stamp: DERBY 23 DEC 37 13.20 12/40 M To DY1320 MR Prefix. M 51. Time… | ||
| scan0169 | The despatch of a Pendulum Lever for Bentley Chassis No. B.117 J.Y. | ||
| View original record | To D/SFF from HPS/WSC. Rm/FJH. 261 HPS/WSC.14/BA.23.9.37. Lp's Bentley Chassis No.B.117 J. Y. We hand you herewith:- 1 - FB.2850 Pendulumn Lever, complete with ball pin and fitted with bijur oil pipe… | ||
| scan0170 | To W.R. Nimmo regarding the creation of a special cylinder head for a customer named Vandervell. | ||
| View original record | 261 W/S. Bly. from Rm. Rm18/R.28.9.37. W.R. Nimmo, Esq. We made a special cylinder head for Vandervell in order to get his order. Making special cylinder heads is a bit of a nuisance and to be… | ||
| scan0171 | Bentley B.74-HK towed in for engine trouble, found with a broken connecting rod and cracked crankcase. | ||
| View original record | 261 Files Swdl Rm/GWH.43/G.6.10.37. BENTLEY B.74-HK. MILEAGE 16238. CAPT. O.G.A. HARVEY. This Bentley was towed in from our Agents,Jack Olding Ltd. on the 4.10.37. to K. to rectify engine trouble. The… | ||
| scan0172 | Engine modifications and flywheel markings on a Bentley chassis for H.R.H. The Duke of Kent. | ||
| View original record | To By. from Rm/GWH. c. to Rm. c. to RHC. pele c 261 (3) Rm/GWH.1/N.16.10.37. N.R.C. Re: Bentley Chassis B-142-HK - H.R.H. The Duke of Kent. This car has now had the full modifications carried out to… | ||
| scan0173 | Clarifying details from an Owners Complaint Report regarding engine knock and bearing clearance. | ||
| View original record | To Rm. 261 Rm/GWH.18/JH.16.10.37. Owners Complaint Report. Report No.W.51. I can assure you that the Depots are not blaming the bearings for every noise in the engine, as a matter of fact they do… | ||
| scan0174 | Depot complaint regarding a steering column tightening up on a Bentley chassis. | ||
| View original record | W/S. Sg. & Hs. C. Rm. DA. BY. LA. Hd. FJH RHC/Cy.2/NA. 4.11.37. RE: DEPOT COMPLAINT W.52. BENTLEY CHASSIS NO. B.178.KT - H.J.DOWLER. STEERING COLUMN TIGHTENING UP. The Steering Column returned from… | ||
| scan0175 | Letter from the Marquess of Cholmondeley requesting a trial of big tyres and information on their effect on performance. | ||
| View original record | 261 BAYSWATER 4631. 12, KENSINGTON PALACE GARDENS, W.8. November 5th, 1937. Dear Sir, Mr. Sleator informs me that he asked you to prepare two wheels with the big tyres for me to try on my car. Would… | ||
| scan0176 | Complaining about the cost incurred from a customer, Viscountess Scarsdale, objecting to a temporary repair. | ||
| View original record | By. from Rm. c. Hs. Rm1/R.5.11.37. We note from accident report, No. 17 - Viscountess Scarsdale - that a mechanic had to spend three weeks in Rome because the customer objected to the car being… | ||
| scan0177 | Letter to The Marquess of Cholmondeley regarding the performance and characteristics of new, larger tyres. | ||
| View original record | 261(3) Rm4/R. 6th November, 1937. To the Most Honourable The Marquess of Cholmondeley, 12, Kensington Palace Gardens, LONDON. W.8. My Lord Marquess, Thank you for your letter of November 5th. We have… | ||
| scan0178 | Page 2 of a letter discussing a steering modification and interest in test results against a Lagonda. | ||
| View original record | -2- (4) There is a modification which can be carried out on the steering, to lower the overall ratio slightly to compensate for the big tyres. I should be most interested to hear the results of your… | ||
| scan0179 | Correspondence from Lord Cholmondeley's secretary regarding the direct delivery of tyres. | ||
| View original record | BAYSWATER 4531. 12, KENSINGTON PALACE GARDENS, W. 8. November 19th, 1937. Dear Sir, With reference to recent correspondence, Lord Cholmondeley has asked me to let you know that he wants only the big… | ||
| scan0180 | Concerning a request to fit larger tyres to Lord Cholmondeley's Bentley. | ||
| View original record | 261. D/BP. from Rm/Gry. c. G/Mt. Rm/Gry4/R.26.11.37. LORD CHOLMONDELEY. We attach herewith copy of a letter from Lord Cholmondeley's Secretary with regard to fitting larger tyres on the back wheels of… | ||
| scan0181 | Rear axle shaft failure on chassis B-70-EF. | ||
| View original record | To By. from Rm/GWH. [Note: 'To' is struck through] c. to Rm. FJH 261(3) Re Chassis B-70-EF. Mileage 29,356. Rear Axle Shaft Failure. I am forwarding to you the broken portion of the nearside driving… | ||
| scan0182 | Short note confirming arrangements to send Raymond Mays' car. | ||
| View original record | S/W Rm/Gry. 261(2) C19/C11.11.37 Raymond Mays Car. Thanks for your Rm/Gry1/AP.9.11.37 contents of which I have duly noted and we will arrange to send the car to you in due course. C. | ||
| scan0183 | Premature crankshaft wear for chassis B-102-KT, including measurements and noting material softness. | ||
| View original record | [Handwritten note at top] Swell - this is important - Piles [Handwritten note below] What was the production shafts bynell that failed - Lin To By... [struck through] from Rm/GWH c. to RRG. [struck… | ||
| scan0184 | Issues with crankshaft hardness, scoring, and re-hardening procedures, with comparisons to Bentley's practices. | ||
| View original record | -2- We have previously reported that in our opinion our crankshafts are on the soft side, and from remarks of Allen of the Paris Depot who has stated that their rehardened crankshafts are definately… | ||
| scan0185 | Query regarding a petrol pump failure on chassis 3.BT.153, asking if a trial switch was fitted and requesting the return of the faulty pump. | ||
| View original record | W/N - Br. 26/02 361? Rm/JBD.2/JH.25.11.37. 3.BT.153. (SZLUMPER). Regarding the petrol pump failure reported on chassis 3.BT.153 and attended to on the 17.11.37. we would like to know whether this… | ||
| scan0186 | Supply and allocation of temporary Bentley units for customers' cars. | ||
| View original record | [Handwritten notes:] 261? Rm (circled). Files Swell Please. Agreed. HS. proceed. Jm. Hs. from Rm. c. HPS. c. Hd. BENTLEY UNITS FOR FITTING TEMPORARILY TO CUSTOMERS' CARS. We have been asked to supply… | ||
| scan0187 | Status of various Bentley engine units for replacements at Kingsbury. | ||
| View original record | To Rm. from Rm/Swdl. Rm/Swdl.1/MH.27.11.37. BENTLEY UNITS FOR REPLACEMENTS AT KINGSBURY. (1) 3 1/2 Litre. B.11 and C.10. In reply to the memo By.6/G.3.11.37 a small bore Bentley unit could be made up… | ||
| scan0188 | Engine conditions, overhauls, and specific modifications for engine W.7.Z. | ||
| View original record | -2- Rm/Swdl.1/MH.27.11.37. (3) Continued. Do we despatch in existing condition, that is minus cranks etc. or overhaul and make chargeable to Depôts ? None of these engines can be regarded as being in… | ||
| scan0189 | Supply and allocation of temporary Bentley units for customers' cars. | ||
| View original record | 261 Hs. from Rm. c. HPS. c. Hd. Rm2/R.1:12.37. BENTLEY UNITS FOR FITTING TEMPORARILY TO CUSTOMERS' CARS. We have been asked to supply some units which can be used temporarily for customers' car. So… | ||
| scan0190 | The status of various Bentley engine units for replacement and repair at Kingsbury. | ||
| View original record | To Rm. from Rm/Swdl. Rm/Swdl.1/WH.27.11.37. BENTLEY UNITS FOR REPLACEMENTS AT KINGSBURY. (1) 3 1/2 Litre. B.11 and C.10. In reply to the memo By.6/G.3.11.37 a small bore Bentley unit could be made up… | ||
| scan0191 | Engine conditions, despatch options, and specific modifications for engine W.7.Z. | ||
| View original record | -2- Rm/Swdl.1/MH.27.11.37. (3) Continued. Do we despatch in existing condition, that is minus cranks etc. or overhaul and make chargeable to Depôts ? None of these engines can be regarded as being in… | ||
| scan0192 | Requesting credit for a 4.5 litre Bentley engine unit sent to the Bentley Driving School for use as a demonstration model. | ||
| View original record | To G/Rb. from Rm/Swdl. c. D/BP. [Handwritten]: 200 (crossed out) [Handwritten]: 261 ? Rm/Swd1.4/AP.2.12.37. [Handwritten symbol] B.18. UNIT Will you please credit us with the valve of the above unit… | ||
| scan0193 | Urgent work to rectify brake squeaks on Mr. Wilmot Breedon's car by fitting Thermoid linings. | ||
| View original record | HPS. from Rm. c. Rs. c. Hd. c. Rm/FD. 261 Rm16/R.6.12.37. Mr. Wilmot Breedon's Car. For various reasons we are particularly anxious to satisfy Mr. Breedon who has been suffering from brake squeaks… | ||
| scan0194 | Telegram regarding the delivery of wheels and tyres to Lord Cholmondeley. | ||
| View original record | B 261 Jwaller. 8.12.37. LORD CHOLMONDELEY HOUGHTON HALL NR. KING'S LYNN. WHEELS AND TYRES ARRIVING BY ROAD NOON TOMORROW STOP OUR REPRESENTATIVE WOULD APPRECIATE OPPORTUNITY TO DISCUSS TYRES. ROBOTHAM… | ||
| scan0195 | Changes and overhauls made to a car's brake system. | ||
| View original record | To Hd. from Rm/AFM. 261 Rm/AFM.1/MH.9.12.37. B.214.GA. - Mr. C.L.Breedon. Please note in your records that we have made the following changes to the car:- Thermoid D.35 I.H. brake linings. Front drums… | ||
| scan0196 | Letter to Lord Cholmondeley regarding satisfaction with tyres and an offer to replace an experimental wheel set. | ||
| View original record | 261 Rm.4/AP. December 10th.1937. To the Most Honourable The Marquess of Cholmondeley, Houghton Hall, Nr. King's Lynn, NORFOLK Dear Lord Cholmondeley, Thank you very much for the brace of pheasants… | ||
| scan0197 | Request to despatch a 10' Thermoid faced clutch plate for chassis No. B.127.HM. | ||
| View original record | To HPS/WSC. 261 Rm/NRC.8/JH.10.12.37. re Chassis No.B.127.HM. Will you please despatch to Kingsbury one 10" Thermoid faced clutch plate, for fitting to the above chassis. Rm/NRC. | ||
| scan0198 | Report on a Bentley 3½-litre car and its performance on Discol fuel. | ||
| View original record | S/W Rm 261 To HY. from Sg. Copy to Hs.Rm. re Bentley 3½-litre B.72.FB. Sg9/E10.12.37 Attached please find copy of report on Showroom visit. Please let me know whether you would like to have this car… | ||
| scan0199 | Customer's car performance and maintenance record after 54,000 miles. | ||
| View original record | COPY. To Sg. Bly/2/SM.9.12.37. Re: J.W.E. Banks, Esq., Pinchbeck Bars, nr. Spalding, Lincs. Chassis No.B-72-FB. Complete delivery - 4.12.35. The above Owner called in the Showrooms this morning… | ||
| scan0200 | Clutch problem on chassis B.127.HM and arranging for a free-of-charge replacement plate for a long-standing customer. | ||
| View original record | W/K - Pk. 261 Rm/NRC.7/JH.10.12.51. re B.127.HM. A.P. Barry, The Old Court House, Limpsfield, Surrey. The above Owner is a very old friend of mine and has owned R.R.'s. from about 1912. Briefly, I met… | ||
| scan0201 | The dispatch of a 10' clutch plate for Bentley Chassis No. B.127.H.M. | ||
| View original record | 261. file use To B/BE. from HPS/WSC. c. to Ha/EC. c. to G/Rb. c. to Rm/NRC. HPS/WSC.1/VS.11.12.37. BENTLEY CHASSIS NO. B.127.H.M. Barvy We hand you herewith :- 1 10" Clutch Plate lined with Thermoid.… | ||
| scan0202 | Opportunity to examine a car. | ||
| View original record | 261 Sg. from Rm. c By. B.72.FB. Rm4/R.11.12.37. With reference to Sg/E10.12.37. we should like to have an opportunity of examining this car. Rm. | ||
| scan0203 | Correspondence with the owner of chassis B.127.HM. | ||
| View original record | File (4 1/4 Litre) K/W. Rm/NRC. Pk/13.12.37. Chassis No.B.127.HM. A.P.Barry Esq. 2612 Rm/NRC.7/JG.10.12.37. I have written to the above owner in accordance with the attached copy letter. Pk. | ||
| scan0204 | Letter to a customer regarding an issue with a car's clutch and arranging for a replacement part to be fitted. | ||
| View original record | PK/B.127.HM. December 13th,1937. A.P.Barry Esq., The Old Court House, Limpsfield, Surrey. Chassis No. B.127.HM. Dear Sir, Mr.Rowbotham has been in communication with us concerning a complaint which… | ||
| scan0205 | Meeting with a 3.5-litre Bentley owner, Mr. Banks, to discuss his car and his recent interest in a competitor's Lagonda. | ||
| View original record | Rm. c. to Sg. 261(3) Bly/20/MF. 15.12.37. Re: 3½-litre Bentley - B.72.FB. J.W.E. Banks Esq., Pinchbeck Bars, Nr. Spalding, Lincs. With reference to your memo Rm4/R.11.12.37, I saw Mr. Banks in the… | ||
| scan0206 | Engine fault, repair history, and subsequent customer dispute for a Bentley chassis. | ||
| View original record | To Mr. [Struck through] c. Rm. [Struck through] Copy [Struck through] 261 Rm/GWH.5/EH.16.12.37. Bentley Chassis. 41-GP - Commodore Beaumont - Mileage 12371. There may be some controversy re the above,… | ||
| scan0207 | Order for 6.50'-17' India tyres and 17' wheels for Lord Cholmondeley. | ||
| View original record | To BP. from Rm/IMW. γ 261 Rm/IMW.7/MH.16.12.37. RE 6.50"-17" INDIA TYRES AND 17" WHEELS FOR LORD CHOLMONDELEY. We understand that the above are on order. In the meantime we have loaned a pair of our… | ||
| scan0208 | Order of 6.50' x 17' India Tyres and 17' wheels for Lord Cholmondeley. | ||
| View original record | Rm/IMW. D/BP/HF1/JR.17.12.37. RE 6.50" x 17" INDIA TYRES AND 17" WHEELS FOR LORD CHOLMONDELEY. Replying to Rm/IMW.7/MH.16.12.37, the 2 India Tyres 6.50" x 17" have already been received and we are… | ||
| scan0209 | Extract from a showroom report concerning Mr. J.W. Banks' comparison of a Lagonda and a Bentley. | ||
| View original record | Miss Reece 261 ③ S/W.....HS. BY. -> Rm. What time does Mr Banks arrive between 2.30 + 3pm Rm You will be interested in the following extract from Showroom Report re Mr. J.W.Banks:- "He called later in… | ||
| scan0210 | The dimensions of three axle bearings to be supplied for a 3 Litre Bentley. | ||
| View original record | K/KC. from Rm/Gry. 261 c. Hs. Rm/Gry.2/AP.20.12.37 Flt. Lt. W.L.Houlbrook - 3 Litre Bentley. Hs. has agreed that we supply Houlbrook with the following three axle bearings at cost price. The… | ||
| scan0211 | Letter to Flt. Lt. W.L. Houlbrook regarding the dispatch of three axle bearings from the Kingsbury Depot. | ||
| View original record | Rm/Gry.1/AP. December 20th.1937. Flt. Lt. W.L.Houlbrook, No.1.Flying Training School, Royal Air Force, Leuchars, F I F E. Dear Sir, Your letter to Mr.Hives has been passed on to us, and as we have no… | ||
| scan0212 | The status and location of Bentley spare units for the Kingsbury and Paris depots. | ||
| View original record | To Hs. from Rm. 261? previous correspondence? Rm.4/AP.20.12.37 BENTLEY UNITS FOR THE DEPOTS The spare unit for the Kingsbury Depot has been completed today. The unit for Paris is already in the hands… | ||
| scan0213 | Letter from a client providing feedback on tyre performance and ride harshness. | ||
| View original record | BAYSWATER 4531. 12, KENSINGTON PALACE GARDENS, W.8. 261 109 December 20th, 1937. Dear Mr. Robotham, It was very good of you to send the tyres along for me to try. I learnt quite a bit about them.… | ||
| scan0214 | Letter to the Marquess of Cholmondeley regarding tyres, wheels, and shock absorbers. | ||
| View original record | 261 Rm4/R. 22nd December, 1937. To the Most Honourable the Marquess of Cholmondeley, Houghton Hall, Nr. King's Lynn, NORFOLK. Dear Lord Cholmondeley, Thank you for your letter of December 20th. There… | ||
| scan0215 | The condition and performance of a customer's 3.5-Litre Bentley after 56,000 miles. | ||
| View original record | By. from Rm. c. Sg. c. Hs. c. W/S - Bly. 261 (3) Rm1/R.23.12.37. 3½-Litre Bentley B.72.FB. J.W.E. Banks. This owner called at the Works yesterday with his 3½-litre Bentley which has done 56,000 miles… | ||
| scan0216 | Visit to Lord Cholmondeley regarding tyre options for his Bentley, discussing comfort, noise, and grip. | ||
| View original record | To Rm. from Rm/IMW. 261(3) 23.12.37 VISIT TO LORD CHOLMONDELEY We delivered two 17" Bentley road wheels from the Experimental Garage Stores, and fitted with new 6.50-17 Standard India tyres (with the… | ||
| scan0217 | Tyre and wheel tests, noting mudguard clearance, handling improvements, and future tests. | ||
| View original record | -2- We then tired the tyres and wheels on the car. The mudguard clearance was only just sufficient and made fitting the wheels awkward although there was plenty of room once they were on. We pointed… | ||
| scan0218 | Correspondence regarding back axle race measurements and dispatch for Chassis No. AX.1657. | ||
| View original record | Rm/Gry. 261 Pk/HLH/DB/23.12.37. re: Chassis No. AX.1657. We have received your Rm/Gry.2/AP.20.12.37. The measurements given do not agree exactly with the dimensions of the races we use in the back… | ||
| scan0219 | Letter from Lord Cholmondeley's secretary regarding a decision not to fit new wheels before returning a car. | ||
| View original record | BAYSWATER 4531. 261 (C3) 12, KENSINGTON PALACE GARDENS, W.8. December 29th, 1937. Dear Sir, I am requested by Lord Cholmondeley to thank you for your letter of December 22nd, and to let you know that… | ||
| scan0220 | Exhaust valve seat damage on a Bentley cylinder head. | ||
| View original record | To By... (Struck through) from Rm/GWH. c. to Rm. RHC. (Struck through) Hs. (Handwritten) Ideas 261 Rm/GWH.5/N.30.12.37. Bentley Cylinder Head - B.19.KU. (Handwritten) SWDL Mileage 7,730, Came in for… | ||
| scan0221 | Customer complaint about clutch judders and recommending repairs. | ||
| View original record | W/K. To KC. from Rm/Gry, 261 Rm/Gry.2/AP.30.12.37. I had a word on the 'phone last night with Dykes senior, who sounded very disgruntled about the clutch judders on his 3½. He is hoping to let you… | ||
| scan0222 | Letter to the Secretary of the Marquess of Cholmondeley regarding the collection of an experimental pair of wheels. | ||
| View original record | 261(3) Rm3/R. 30th December, 1937. The Secretary To the Most Honourable The Marquess of Cholmondeley, 12, Kensington Palace Gardens, W.8. Dear Madam, With reference to your letter of December 29th, we… | ||
| scan0223 | Letter discussing clutch performance and potential improvements on a 3.5-litre car, referencing a Mr. Dykes Senior. | ||
| View original record | K/W. Rm/Gry. 261(3) Pk/KC/DPB/31.12.37. Thanks for your Rm/Gry.2/AP.30.12.37. I saw Mr. Dykes Senior yesterday when he came in for a short time as he had promised me earlier on to do, so that we could… | ||
| scan0224 | Clutch judder in a Bentley and the prohibitive cost of fitting an anti-rattle synchromesh device. | ||
| View original record | 261 (3) W/K. To KC. from Rm/Gry. Rm/Gry.10/AP.3.1.38 I tried Dyke's Bentley yesterday, and it is unfortunate that his Son's is a later car which happens to have the anti-rattle synchromesh device… | ||
| scan0225 | Letter to a customer regarding car modifications, costs, and advice on propeller un-balance. | ||
| View original record | 261. 3rd. January 1938. Rm/Gry.11/AP. P.Dykes Esq., The Loke House, West Road, CAMBRIDGE. Dear Paul, I am afraid I have let the job down, because I have discovered that to fit an isolated change speed… | ||
| scan0226 | Letter from the Sales Director's office regarding a recurring dynamo fault on a 4¼ Litre car. | ||
| View original record | 261 TELEPHONE: GLADSTONE 3333 TELEGRAPHIC ADDRESS: SPEEDOFAC, PHONE, LONDON. CRICKLEWOOD WORKS , LONDON, N.W.2. SALES DIRECTOR'S OFFICE. 11th January 1938. W. A. Robotham, Esq., Rolls-Royce Limited,… | ||
| scan0227 | Letter to W. A. Robotham regarding an issue with the dynamo not engaging on a cold start. | ||
| View original record | The strange feature is that whenever I start out with a cold motor the dynamo does not cut in (the red light showing on the dash) for the first two or three miles. The dynamo never gives its full… | ||
| scan0228 | Copy of a letter from Mr. C.W. Nichols concerning a recurring dynamo fault on his 4¼ Litre car. | ||
| View original record | 261 Copy of letter from Mr. C.W.Nichols, Cricklewood Works, London, N.W.2. 11th. January 1938. W.A.Robotham, Esq., Rolls-Royce Limited, Derby. Dear Mr.Robotham, When I last had the pleasure of meeting… | ||
| scan0229 | Letter from C.W. Nichols to W.A. Robotham regarding a fault with the dynamo not cutting in on a cold start. | ||
| View original record | The strange feature is that whenever I start out with a cold motor the dynamo does not cut in (the red light showing on the dash) for the first two or three miles. The dynamo never gives its full… | ||
| scan0230 | Cover memo regarding an attached letter from Nichols of Smiths. | ||
| View original record | Rm/GWH. from Rm. 2861? Rm2/R.13.1.38. Attached is a copy of a letter from Nichols of Smiths. I should be glad if you would get in touch with him, and let me know what his trouble is. Rm. | ||
| scan0231 | Letter from The Light Production Co. Ltd. to W. A. Robotham regarding a car's performance test, achieving 90 m.p.h. | ||
| View original record | THE LIGHT PRODUCTION CO. LTD PROPRIETORS OF THE LONDON PISTON RING CO. LIMITED. ENGINEERS 60/66, ROCHESTER ROW, WESTMINSTER, S.W.1 TELEPHONE: VICTORIA 0671 (5 LINES). CODES: A.B.C. 5TH EDITION. ALL… | ||
| scan0232 | Letter from The Fairey Aviation Co. Ltd. requesting parts for an Alfa Romeo transmission. | ||
| View original record | 261 s.s Telephone: 400 to 405 Hayes. Midx Offices of THE FAIREY AVIATION CO. LTD. HAYES, MIDDLESEX. January. 15th. 1938. Dear hs, I'm writing to ask you if you could see your way to making some parts… | ||
| scan0233 | Letter discussing the successful repair of a transmission and the wish to place a formal order for subsequent work. | ||
| View original record | The transmission had never lasted a long race, but after you did it it lasted for three races, then it was only a tooth off a gear box wheel and the transmission aft of the gear box is still all… | ||
| scan0234 | Letter on Fairey Aviation Co. Ltd. letterhead regarding a trip to Derby to collect parts. | ||
| View original record | Telephone: 400 to 405 Hayes. Midx. Offices of THE FAIREY AVIATION CO. LTD. HAYES, MIDDLESEX. and pay for it. Should you be able to do for this I could go up to Derby one day next week and bring the… | ||
| scan0235 | Letter declining a request to manufacture transmission parts for an Alfa Romeo due to a heavy workload. | ||
| View original record | Rm10/R. 24th January, 1938. Fl-Lt. C. Staniland, The Fairey Aviation Co.,Ltd., HAYES; Middlesex. Dear Staniland, Mr. Hives has handed me your letter of January 15th regarding some transmission parts… | ||
| scan0236 | Letter from Lord Cholmondeley's secretary regarding the return of wheels for a Bentley car and requesting a hire invoice. | ||
| View original record | BAYSWATER 4531. 261 12, KENSINGTON PALACE GARDENS, W. 8. January 26th, 1938. Dear Sir, Lord Cholmondeley has now left for the Continent, and I am requested to let you know that the wheels from the… | ||
| scan0237 | Letter regarding a no-charge hire of wheels and tyres for Lord Cholmondeley. | ||
| View original record | 261? Rml2/R. 27th January, 1938. Miss A.R. Barnett, Secretary to The Most Noble The Marquess of Cholmondeley, 12, Kensington Palace Gardens, W.8. Dear Madam, Thank you for your letter of January 26th.… | ||
| scan0238 | Delay in receiving a car from its owner. | ||
| View original record | L. Rm 261? Kingsbury Jan 26th 33 re Mr. Nicholls We have been in touch with the above Owner, but he cannot let the Car come here for the present. I was expecting it yesterday, but received word that… | ||
| scan0239 | Recurring issues with a slipper drive and a sticking throttle on car B-117-JY. | ||
| View original record | Liles Swdll What do you recommend. Rm 261 S/W. Rm. Lp7/IH.27.1.38. re:- B-117-JY. --------- The slipper drive is again giving trouble on the above car. Is there anything more recent which the Bentley… | ||
| scan0240 | Big end engine failure on chassis B-128-GA. | ||
| View original record | 261 SWDZ Files To By.. from Rm/GWH. c. to Rm. Rm/GWH.1/N.27.1.38. Re: Chassis B-128-GA - S. De Mier Engine No. K2BW, Mileage 26,955. The owner of this car has failed a big end on the above chassis.… | ||
| scan0241 | Requesting the return of a pair of experimental wheels loaned to Lord Cholmondeley. | ||
| View original record | Rm/GWH. from Rm. 261 Rm1/R.27.1.38. I should be glad if you could arrange to look after some wheels for me. The position is that we loaned Lord Cholmondeley a pair of experimental wheels 17 x 6½, and… | ||
| scan0242 | Letter to W.C. Devereux regarding the fitting of larger wheels, tyres and a steering modification for his Bentley. | ||
| View original record | 261? Rm4/R. 27th January, 1938. W.C. Devereux, Esq., High Duty Alloys Ltd., Bucking Avenue Trading Estate, SLOUGH, Bucks: Dear Mr. Devereux, We are arranging for a set of large wheels and tyres for… | ||
| scan0243 | Fitting large wheels and tyres to a car for Mr. Devereux, including cost and profit margin. | ||
| View original record | Hs. from Rm. 261 Rm5/R.27.1.38. LARGE WHEELS & TYRES FOR DEVEREUX'S CAR. When we visited High Duty Alloys recently, Devereux asked if we could fit large wheels and tyres to his car. We are arranging… | ||
| scan0244 | Request to obtain a set of wheels, tyres, and a pendulum lever for Mr. Devereux's Bentley. | ||
| View original record | O.O. from Rm. c. Hs. c. Rm/GWn. c. HPS. 261 Rm2/R.27.1.38. 6½ x 17 Wheels & Tyres. Will you please obtain a set of 5 - 6½ x 17" wheels and tyres for Mr. Devereux's Bentley car and despatch to… | ||
| scan0245 | Request for big wheels and tyres for a Bentley, and a related request to the Repair Dept. | ||
| View original record | Rm/GWH. from Rm. 261? Rm3/R.27.1.38. Devereux has asked us to let him have some big wheels and tyres for his Bentley. You will see from the attached note that we have asked the O.O. to supply a set of… | ||
| scan0246 | Return of wheels for the Marquess of Cholmondeley. | ||
| View original record | D/BP. from Rm/Gry. 261 Rm. Absent. Rm/Gry3/R.29.1.38. With reference to the attached invoice, the Marquess of Cholmondeley has decided not to keep these wheels. We have, therefore, arranged for… | ||
| scan0247 | The fitting of large wheels and tyres to Devereux's car using a pair from Lord Cholmondeley's house. | ||
| View original record | 261 W/K. c. Rm/GWH. Rm3/R.31.1.38. LARGE WHEELS AND TYRES FOR DEVEREUX'S CAR. Confirming our conversation with you on the telephone this afternoon, we should like you to fit the pair of wheels which… | ||
| scan0248 | Letter from High Duty Alloys Ltd. regarding the fitting of special wheels and tyres for a Bentley. | ||
| View original record | HIGH DUTY ALLOYS LTD. TELEPHONE: SLOUGH 21201 (PRIVATE BRANCH EXCHANGE) TELEGRAMS: ALLOYS, SLOUGH. DIRECTORS: W.C.DEVEREUX, F.R.Ae.S.,(Managing) DUNCAN McKELLAR. Our Ref SS/RMM Your Ref Rm4/R… | ||
| scan0249 | Notification regarding the collection of experimental road wheels for a 4¼-litre car, chassis B.169.GP, belonging to Lord Cholmondeley. | ||
| View original record | 261. K/W. Rm/GWH. Pk/KC/DPB/31.1.38. 4¼-litre Chassis No.B.169.GP. Lord Cholmondeley. Reference the experimental road wheels 17 x 6½, the subject of Rm1/R.27.1.38 to you, these have been collected… | ||
| scan0250 | Letter to Fairey Aviation Co. Ltd. regarding drawings for gearbox parts. | ||
| View original record | 261 Rm7/Gry/R. February 1st, 1938. Fl-Lt. C. Staniland, The Fairey Aviation Co.,Ltd., HAYES, Middlesex. Dear Staniland, We regret that the only drawings we can find of the gearbox parts we once made… | ||
| scan0251 | Engine examination report for chassis B.128-GA concludes that bearing failure was caused by a dangerously low oil level due to owner carelessness. | ||
| View original record | W/S. (C). c. Rm/GWH. 261 BY.8/G.1.2.38. SWDL to des CHASSIS B.128-GA. S. de Mier, ESQ., Referring to C.11/C.31.1.38. information in connection with which I received from GWH. in his memo… | ||
| scan0252 | Letter discussing car maintenance issues with brakes and springs. | ||
| View original record | W.L.R & J.C.N 6/M Missives 3261 2.2.38 BRAMSHOTT OLD MILL, NEAR LIPHOOK, HAMPSHIRE. Dear Robotham, It is a long time since I have seen you, and I have often wondered how you are getting on. I have had… | ||
| scan0253 | Letter from a customer requesting various spare parts and advice on a repair. | ||
| View original record | BRAMSHOTT OLD MILL, NEAR LIPHOOK, HAMPSHIRE. 2. Can you have a new one sent to me. I think that I can fit it myself. The studs for holding the main exhaust manifold to the cylinder head are breaking… | ||
| scan0254 | Letter discussing a car's silencer, the purchase of an Alfa Romeo for racing, and the firm's work on aero engines. | ||
| View original record | 3. BRAMSHOTT OLD MILL, NEAR LIPHOOK, HAMPSHIRE. Somewhat surprised at the silencer going. I should have thought that it would have lasted longer. Or do you consider that it inevitably needs renewal in… | ||
| scan0255 | Letter regarding the attitude of London management towards the cars and personal matters. | ||
| View original record | 4. BRAMSHOTT OLD MILL, NEAR LIPHOOK, HAMPSHIRE. I get the impression from some of the head men in London that they really don't care two hoots about the cars, as they are now but a side line. I think… | ||
| scan0256 | Letter to E.A. Thomas, Esq., informing him that Mr. Robotham is away from the works. | ||
| View original record | 261 Rm/GR26. 4th February, 1938. E.A. Thomas, Esq., Bramshott Old Mill, Near Liphook. Hampshire. 72/- Dear Sir, I have to inform you that Mr. Robotham is away from the Works for a short time, and will… | ||
| scan0257 | Visit to investigate a complaint about the wiring on a Bentley car. | ||
| View original record | 261. To BY. c.c. to Hs. c.c. to Mx. c.c. to Rm/GWH. Rm/RC.1/JH.4.2.38. re Visit to Kingsbury 1.2.38. In order to investigate a complaint case, in which the wiring of a Bentley owned by Mr. Crittall… | ||
| scan0258 | Recurring issue with a customer's nearside headlamp bulb blowing due to a loose bulb holder. | ||
| View original record | -2- Rm/RC.1/JH.4.2.38. (5) This customer is in the habit of riding with his headlamp in the dipped position: the bulb in this nearside lamp had blown on various occasions. This probably is due to the… | ||
| scan0259 | Outstanding complaints for the Bentley 4¼ Litre chassis, concerning the rear axle and engine bearings. | ||
| View original record | BENTLEY. The following are the outstanding complaints on the Bentley chassis - 4¼ Litre :- REAR AXLE. The rear axle is the outstanding weakness of the Bentley. Considerable trouble is experienced with… | ||
| scan0260 | Technical report on improvements and issues regarding bearings, brakes, servos, and steering. | ||
| View original record | - 2 - There has been a general improvement in the fitting of bearings, both at the Depots and at the Works. The exclusion of a white metal bearing in No.7 main bearing is a decided improvement. At the… | ||
| scan0261 | Clutch and battery faults and modifications. | ||
| View original record | - 3 - CLUTCHES. There has been an increase with the Borg & Beck clutch complaints, the chief fault being a fierce engagement. Examination has found the setting of the operating fingers not even. These… | ||
| scan0262 | Report regarding a front brake seizure complaint, suggesting two potential causes for the issue. | ||
| View original record | RV c to Rm. 261. Hd/SB16/HR.7.2.38. re CHASSIS NO. B.86-KT. Owner's Complaint Report No. W.122. --------------------------------- With reference to the above Complaint Report in connection with a… | ||
| scan0263 | Analysis of S.U. petrol pump complaints on Bentley chassis at Kingsbury Depot. | ||
| View original record | To By. c. to Rm. c. to Ba. c. to Wx. SPORE [crossed out] 261 also 1263 Rm/JBD.1/JH.11.2.38. PETROL PUMP COMPLAINTS ON BENTLEY CHASSIS AT KINGSBURY DEPOT. The attached table gives an analysis of the… | ||
| scan0264 | Analysis of component failures on a test rig, specifically related to leakage and rubber plugs. | ||
| View original record | -2- Rm/JBD.1/JH.11.2.36. to give an analysis it is noticeable that there has been no complaints of leakage, nor have we experienced any on the experimental cars. The large number rejected on the test… | ||
| scan0265 | Summary table of Bentley petrol pump complaints at Kingsbury, categorized by fault type and pump model. | ||
| View original record | BENTLEY PETROL COMPLAINT AT KINGSBURY. TABLE HEADERS: Complaint | Type of Pump. (Old type pumps, G.S., G.S.C.C.) | Total SUB-HEADERS: For Old type pumps: No., o/o For G.S.: No., o/o For G.S.C.C.: Off… | ||
| scan0266 | Four S.S.C. petrol pumps returned from Kingsbury Depot due to various complaints. | ||
| View original record | 261 also 1263 To By. c. to Rm. c. to Mx. c. to PK/K. Rm/JBL.1/JH.12.2.38. REPORT ON 4 C.S.S.C. PETROL PUMPS RETURNED BY KINGSBURY DEPOT. Chassis No.B.82.GA. Pump No. RB.2028. Complaint Noisy. This was… | ||
| scan0267 | Investigation into gummed-up pump valves, suspecting paraffin's effect on rubber plugs and proposing remedies. | ||
| View original record | -2- Rm/JBD.1/JH.12.2.38. We have obtained a sample of the liquid remaining in the pump which we know has only been in stock 1 month. No.G.5.77. Pump ex stock. In this pump the valves were also gummed… | ||
| scan0268 | Reporting a soft crankshaft with worn and scored journals on Chassis B.165.KU. | ||
| View original record | To Hs.. from Rm/GWH. c. to By. RHC. Rm. Riles Rm/GWH.19/N.17.2.38. 261 Re: Chassis B.165.KU - Mr Balmain. SWDL ----------------------- This car has come in with a very bad thump at approx. 1700 revs.… | ||
| scan0269 | Performance and characteristics of graphite bronze clutch facings. | ||
| View original record | W/K. To Pk/KC. from Rm/NRC. c. GWH. [Handwritten] 261 see 1163 for letter to P. Dykes Rm/NRC.1/MH.19.2.38. GRAPHITE BRONZE CLUTCH FACINGS. Thanks for PK/KC/DPB/17.2.38. This is evidently a case where… | ||
| scan0270 | Inquiry into the seriousness of Bentley rear axle tube failures by checking how many 3½ litre cars have passed 50,000 miles. | ||
| View original record | K/Pk. from Rm/Gry. 261 Rm/Gry.9/AP.22.2.38 BENTLEY REAR AXLE TUBE FAILURES. Can you give us an idea how many 3½ litre cars have passed the 50,000 mile mark. We are asking for this information to… | ||
| scan0271 | Catastrophic engine failure due to a connecting rod on Chassis No. B.149.JY. | ||
| View original record | 261 S/W...Hs. c. to DY. c. to Rm. Re Chassis No. B.149.JY...W.C.Devereux,Esq. This car broke down on the Oxford By-Pass on Monday and was collected by K. and sent to Derby. K. report that a connecting… | ||
| scan0272 | Letter to Mr. Paddon of Messrs Paddon Brothers regarding an update on chassis 130.K.T. | ||
| View original record | 261 Rm/Gry.5/AP. 23rd. February 1938 P.Paddon Esq., Messrs Paddon Brothers, 60 Cheval Place, Brompton Road, LONDON S.W.7 Dear Mr.Paddon, Chassis 130.K.T. I apologise for the delay in replying about… | ||
| scan0273 | Customer complaints about the directional stability of Bentley cars due to overloaded rear tyres. | ||
| View original record | Hd. from Rm. c W/K - Pk. 261? Rm4/R.24.2.38. From time to time cases have come to our notice where Bentley customers have been thoroughly upset by the lack of directional stability of their cars, and… | ||
| scan0274 | Testing a Bentley's oversteering issue by adjusting tyre pressures and fitting different wheels and tyres. | ||
| View original record | To. Rm. CHATEAUROUX I/.22.2.38. Thank you for the copy of your report to Sg. which I have digested as a guide to the general outlook on the jobs. We carried out a series of tests on Sr's Bentley and… | ||
| scan0275 | Bentley rear axle tube failures, listing chassis numbers that have exceeded 50,000 miles. | ||
| View original record | 261 202 K/W. Rm. Pk/25.2.38. BENTLEY REAR AXLE TUBE FAILURES. Rm/Gry.9/AP.22.2.38. — ? We have looked through our records and we find that the following chassis shew mileages of more than 50,000:- 3… | ||
| scan0276 | Slight synchro rattle and clutch judder related to graphite bronze clutch facings. | ||
| View original record | Rm to note This confirms the views expressed in our memo WRVE Pk/KC/DPB/25.2.38. K/W. Rm/NRC. c to GWH. GRAPHITE BRONZE CLUTCH FACINGS. ? 261 Thank you for Rm/NRC.1/MH.19.2.38. We are aware that there… | ||
| scan0277 | Analysis of an engine seizure on a 4 1/2 Litre Bentley, focusing on lubrication failure and a proposed cure. | ||
| View original record | By. from Rm/Swdl. c. to Hs. c. Bm. c. Hx. c. REG. c. GWH. c. Hd. c. K. 261 B.149.JY. (DEVEREUX) 4 1/2 LITRE BENTLEY. We have examined the bearings of the engine unit out of the above car on which… | ||
| scan0278 | List of engine lubrication modifications for different vehicle series. | ||
| View original record | -2- out in the case of owners who are known to be hard drivers. This modification consists of:- 1st. in G. - 192nd. in J. series. 1. Large oil pump. 2. Up-to-date grooving of inter mains. 3. Drilling… | ||
| scan0279 | Letter regarding the harsh springing on a Bentley (B.27 CW) and arranging for it to be sent for adjustment. | ||
| View original record | 261? RICHARD JOHNSON & NEPHEW LIMITED IRON . STEEL . COPPER . BRONZE . ALUMINIUM CADMIUM - COPPER WIRE DRAWERS & ROLLERS Founded 1773 Telephone: M/C. EAST 1431, FIVE DIRECT LINES TELEGRAMS: JOHNSONS,… | ||
| scan0280 | Responding to a query about direction stability issues in Bentley cars. | ||
| View original record | 261. K/W. Rm. c to Hd. Pk/KC/DPB/4.3.38. DIRECTION STABILITY. BENTLEY. Thank you for Rm4/H24.2.38. Actually complaints of this nature are very rare and are probably confined to cars used under… | ||
| scan0281 | Letter of complaint regarding a recurring dynamo fault on a Bentley motorcar. | ||
| View original record | TELEPHONE: GLADSTONE 3333 TELEGRAPHIC ADDRESS: SPEEDOFAC. PHONE. LONDON. CHILDS. What do we do? CRICKLEWOOD WORKS, LONDON, N.W.2. 261. SALES DIRECTOR'S OFFICE. New Dynamo sent. faulty dynamo returned… | ||
| scan0282 | Letter discussing fitting experimental springs and larger tyres to a customer's car. | ||
| View original record | 261 March 5th.1938. Rm.6/AP. R.A.C. Johnson Esq., Longord Lodge, BUXTON. Dear Bobby, Thank you for your letter of the 4th March, re your Father's car. I have some special experimental springs which I… | ||
| scan0283 | Letter to a customer discussing carburetter silencer failure, brake advice, and company business focus. | ||
| View original record | 261.. RmlO/R. 10th March, 1938. E.A. Thomas, Esq., Bramshott Old Mill, Near Liphook, Hampshire. Dear Thomas, Thanks for your letter. I have asked our Service Dept. to send you the pieces you require.… | ||
| scan0284 | Forwarding a letter which requests a number of spanners and parts. | ||
| View original record | P261 Hd. from Rm. Rmll/R.10.3.38. Herewith a copy of a letter from Thomas in which you will note that he asks for a number of spanners and parts. I do not know why he should write to me on the… | ||
| scan0285 | The handover of a Silent Zone Lamp Switch and a key cover promised to a Mr. Devereux. | ||
| View original record | Hs. from Rm. 261? Rm5/R.14.3.38. We understand from Sr. that you promised Devereux A Silent Zone Lamp Switch, and a cover in which to keep his keys. These were left with us on Saturday, and we are,… | ||
| scan0286 | Chasing the location of returned wheels for The Marquis of Cholmondeley in order to cancel an invoice. | ||
| View original record | GRY Have those wheels been collected? W/K. Rm/Gry. 261 D/BP9/MW.14.3.38. Re: The Marquis of Cholmondeley. Chassis B.169.GP. According to information contained in a memo from Rm, Reference… | ||
| scan0287 | Cracked air silencer on chassis B.230.GA, requesting examination, repair, and advice on prevention. | ||
| View original record | To By. from Rm/GWH. c. to Rm. c. to D/BP. [Handwritten annotations] 261. File Wyman Have you seen this Rm Yes Gaw [End handwritten annotations] Rm/GWH.6/AN.17.3.38. Chassis B.230.GA - Mileage 34,839.… | ||
| scan0288 | The return of a petrol pump, RB.1003, after examination found no faults. | ||
| View original record | Hd/HER. x. 261 Rm/JBD.10/JH.17.3.38. 3.BU.96. We are returning to you one petrol pump, RB.1003 which was sent to us for examination in accordance with Hs/SB.11/HR. 8.3.38. We have been unable to… | ||
| scan0289 | Letter to a customer regarding troubleshooting potential issues with their motor car's front end and governor unit. | ||
| View original record | 261.? March 19th.1938 Rm/Gry.1/AP. Paul Dykes Esq., The Loke House, West Road, CAMBRIDGE Dear Paul, Many thanks for your letter. I am afraid we cannot get over to Syston this afternoon, as your letter… | ||
| scan0290 | Suggesting the use of low viscosity oil (Mobiloil Arctic) to reduce engine wear on chassis B.144.HK. | ||
| View original record | 261. W/K. TO Rm/GWH. from Rm/Mths. Rm/Mths.2/MH.22.3.38. With reference to your memo Rm/GWH.8/N.17.3.38 concerning chassis B.144.HK. We suggest that the owner be recommended to run this engine on low… | ||
| scan0291 | Letter to Mr. C.L. Breeden of Wilmot-Breeden Ltd confirming the loan of an experimental 4¼-litre Bentley. | ||
| View original record | 261. Rm2/R. 23rd March, 1938. C.L. Breeden, Esq., Messrs. Wilmot-Breeden Ltd., Eastern Works, Camden Street, BIRMINGHAM. 1. Dear Mr. Breeden, Further to our telephone conversation to-day, this is to… | ||
| scan0292 | Customer's request for credit or return of removed wheels and tyres for chassis B.149.JY. | ||
| View original record | 261 K/W. Rm. Pk/25.3.38. Chassis No.B.149.JY. Devereux. -------------------- You recently arranged that a set of bigger wheels and tyres should be supplied to the above owner. (See Rm.3/R.27.1.38).… | ||
| scan0293 | Complaints from Mr. Roberts of Park Wards about a sticking throttle on his Bentley and a misfire on the Park Ward's Trial Car. | ||
| View original record | 261. Rm/GWH. from Rm. Rm1/R.29.3.38. Mr. Roberts, Managing Director of Park Wards complained to me to-day (1) that the throttles were sticking on his Bentley (2) that the Park Ward's Trial Car was… | ||
| scan0294 | Inquiring about the source of a suggestion that a customer named Devereux should not pay for new wheels and tyres. | ||
| View original record | 261. W/K. from Rm/Gry. Pk. Rm/Gry9/R.30.3.38 Devereux. With regard to your memo Pk/25.3.38., we cannot find out who suggested that Devereux should not pay for the new wheels and tyres, and should like… | ||
| scan0295 | Withdrawing a previous communication regarding a misunderstanding about chargeable wheels and tyres for chassis B.149.JY. | ||
| View original record | K/W. Rm. 261 Pk/30.3.38. Chassis No.B.149.JY. Devereux. Referring to Pk/25.3.38 and our conversation yesterday, I evidently misunderstood what was intended. As the larger wheels and tyres are to be… | ||
| scan0296 | Resolving customer complaints about inefficient brakes on Bentley and 20-25/25-30 HP models. | ||
| View original record | To Hd (for Depot Sheet) c. By. c. Rm/GWH. Rm/AFM.5/AP.30.3.38 261 also 561 CUSTOMERS COMPLAINT - BRAKES INEFFICIENT. Bentley and 20-25 or 25-30 HP. There are a number of these complaints, especially… | ||
| scan0297 | Car repairs for a customer, specifically a sticking throttle, brakes, and misfires. | ||
| View original record | 261 To Rm.. from GWH. Rm/GWH.5/N.31.3.38. Handwritten: F.Dodd. Write G.W.H. re Dodd's car please. Rm With reference to your memo Rm.1/R.29.3.38, I got in touch with Messrs.Park Ward & Co. re Mr… | ||
| scan0298 | Letter from a customer complaining about a noise and play in the back axle. | ||
| View original record | Works, Dagenham Dock, Essex 261. TELEPHONE SLOANE 7164. 5 LINES PRIVATE BRANCH EXCHANGE TELEGRAMS CONCENTRATION, SOWEST, LONDON. Manufacturers of Accumulators for over 50 years. PETO & RADFORD… | ||
| scan0299 | Letter to G.R.N. Minchin regarding the scheduling of work on his car. | ||
| View original record | 261 Rm5/R. 6th April, 1938. G.R.N. Minchin, Esq., Messrs. Peto & Radford, 50, Grosvenor Gardens, LONDON. S.W.1. Dear Minchin, Thank you for your letter of April 4th. I think in view of the fact that… | ||
| scan0300 | Proposal to produce a 4¼-litre Bentley engine from experimental parts and a 25/30 engine for Mr. Bruce Gardner's car. | ||
| View original record | 261 L Des SG Rila Rmy Hs. from Rm. C.17. SWDL. Please proceed Rm Bruce Gardner - B.117.BL. Rm9/R.6.4.38. Referring to your request at a recent Conference that we should see if we could produce a… | ||
| scan0301 | Request to get the necessary parts ready for Minchin's car. | ||
| View original record | 261. Rm/Gry. Rm8/R.6.4.38. Will you please get the necessary parts ready for Minchin's car. I have asked him to let us have it in the middle of May. Rm. | ||
| scan0302 | Concerning a customer complaint about a Bentley car's central lubrication system. | ||
| View original record | Rm/GWH. from Rm. 1 261 Rml/R.8.4.38. Sg. remarked at a recent Conference that there was a gentleman called Mr. G.A. Daniell, 53, Pond Street, S.W.1., who has a Bentley car (B.142.LS). He complains… | ||
| scan0303 | Customer's criticism of the centralised lubrication system on a Bentley B-142-LS. | ||
| View original record | S/W. Rm. 261 Cx2/KW 8.4.38. re- Mr.G.A.Daniell's Bentley B-142-LS Sg tells me that you were arranging to send Hancock to investigate the criticism of the centralised lubrication system on this… | ||
| scan0304 | Letter detailing how a car's noise issue was significantly reduced by tightening the back wheels. | ||
| View original record | 261. Works, Dagenham Dock, Essex TELEPHONE SLOANE 7164. 5 LINES PRIVATE BRANCH EXCHANGE TELEGRAMS CONCENTRATION, SOWEST, LONDON. Manufacturers of Accumulators for over 50 years. PETO & RADFORD… | ||
| scan0305 | Letter to a customer discussing the difficulty of tightening Rudge Whitworth wheels and potential experimental designs. | ||
| View original record | Rml/R. 11th April, 1938. C.R.N. Minchin, Esq., 50, Grosvenor Gardens, LONDON. S.W.1. Dear Minchin, Many thanks for your letter. Your remarks re tightening your wheels are interesting. We felt fairly… | ||
| scan0306 | Quote of £65 to a customer for an engine conversion and the subsequent logistical arrangements. | ||
| View original record | 261. S/W To Rm. from Sg. re Sir C.Bruce-Gardner. Sg15/E13.4.38 Copy to Hs. G. B-117-BL. Referring to your note to Hs., I have to-day seen the customer and, in view of all the circumstances, quoted him… | ||
| scan0307 | Customer's dangerous juddering brakes and a request to provide a loaner car. | ||
| View original record | 261. S/W Rm...from Lp. Lp.6/WT20.4.38 Dear Rm, Stanliand has been on the telephone this afternoon to say his brakes are now juddering badly and are dangerous, and can I do anything. I have told him… | ||
| scan0308 | Brief internal memorandum chasing a reply to a previous communication. | ||
| View original record | 261. S/W. Rm. G.A.Daniell,Esq - B-142-LS. Cx9/KW20.4.38. 8.4.38. Can you now please let me have a reply to Cx2/KW Cx. Quelch | ||
| scan0309 | From Rm. to G.A. Daniell attaching a copy of a previous memo to GWH. | ||
| View original record | 261 W/S. Cx. from Rm. Rm7/R.22.4.38. G.A. Daniell, Esq. B-142-LS. I attach a copy of my memo to GWH. I have not yet received a report from him. Rm. | ||
| scan0310 | Supply of experimental parts for a 4¼-litre engine and the proposed use of a 3½-litre engine as a stand-by. | ||
| View original record | 2617 Sg. from Rm. c. Hs. c. G. Rm6/R.22.4.38. Sir C. Bruce Gardner. With reference to Sg15/E.13.4.38., before the end of the week we shall have handed over to the Repair Dept. sufficient experimental… | ||
| scan0311 | Parts and overhaul work required to re-assemble a 25/30 unit as a 4 1/4 litre Bentley for car B.117.BL. | ||
| View original record | To Hd. from Rm/Swdl. c. HPS. c. G/Rb. c. D/BP. 261. Rm/Swdl.4/MH.23.4.38. BRUCE GARDNER B.117.BL. In accordance with the memo to Hs. from Rm. (Rm.9/R. 6.4.38) we are sending over a 25/30 unit C.17… | ||
| scan0312 | List of required engine modifications and overhaul instructions with a request for credit. | ||
| View original record | -2- Rm/Swdl.4/MH.23.4.38. (9) Bentley cam balancer springs. required in place of 25/30. (10) Cylinder head and valves as supplied to be overhauled and inspected before fitting. (11) Induction system… | ||
| scan0313 | Arranging for a Bentley to be brought in for a brake job and providing a loaner Rolls-Royce. | ||
| View original record | Copy to...Rm at W " "...Lp " "...RC at Lillie Hall. 261 s.s. Hn8/AH.26.4.38. Squadron Leader Staniland. ------------------------- We have arranged for one of our drivers (named Reid) to bring… | ||
| scan0314 | Brake upgrades for Squadron Leader Staniland's Bentley. | ||
| View original record | To Hd. from Rm/AFM. 261.s.s. Rm/AFM.1/MH.27.4.38. SQUADRON LEADER STANILAND. The above owner's Bentley is fitted with a 3 pin servo. We hand you a modern servo to replace it, so as to improve the… | ||
| scan0315 | Urgent memo regarding Mr. G.A. Daniell bringing his car, chassis B-142-LS, for service on the lubrication system and squeaking brakes. | ||
| View original record | 261. URGENT. Per Bag. S/W. c. to Rm. Chassis No.B-142-LS- G.A.Daniell. Cx1/KW5.5.38. Mr.Daniell called this morning and asked me to advise you that he will be bringing his car to the Works tonight and… | ||
| scan0316 | Cover note to A. Hartley Esq. regarding a memo for chassis No. B.162-LS. | ||
| View original record | 261 Rm. Hd/WT24/MW30.5.38. Chassis No.B.162-LS - A. Hartley Esq. ----------------------- ------------------- We are sending you a copy of this memo. because this is a similar case to Raymond Mays and… | ||
| scan0317 | Rear axle noise on car B.162-LS and the results of a road test. | ||
| View original record | W/S - H. (struck through) c to Rm. c to Rm/GWH. (struck through) Hd/WT23/MW30.5.38. Re: B.162-LS - A. Hartley Esq. Re your memo. H9/H28.5.38. We have not been advised by GWH. of what he found when he… | ||
| scan0318 | Charging brake squeak reduction costs on a Bentley to company policy as a goodwill gesture towards supplier Wilmot-Breeden Ltd. | ||
| View original record | To Hs. c. Rm. c. G/Rb. 1260? 261 ROY/Les.4/B.9.6.38. Chassis B.214-GA - Breeden. G/Rb.6/A/W.2.6.38 shows that £5.4.11d was spent on Mr. Breeden's Bentley in the Experimental Department in order to… | ||
| scan0319 | Requesting clarification on how to allocate a labour charge for work completed on chassis B.214-GA. | ||
| View original record | COPY. To Rm. from G/Rb. G/Rb.6/A/W.2638 Chassis B.214-GA - Breeden According to our records this car was received at the Works in December last and attended to by Dept. 470; the labour expense amounts… | ||
| scan0320 | Letter from Fairey Aviation to E.W. Hives regarding brake performance on a Bentley. | ||
| View original record | 261 MARTINDALE Telephone: 400 to 405 Hayes.Midx Offices of THE FAIREY AVIATION CO. LTD. HAYES, MIDDLESEX. 11th June, 1938. E.W. Hives, Esq., Rolls Royce Limited, Derby. Dear Hs, I have not written… | ||
| scan0321 | Page two of a letter from The Fairey Aviation Co. Ltd. thanking someone for work on brakes. | ||
| View original record | Telephone: 400 to 405} Hayes.Midx Offices of THE FAIREY AVIATION CO. LTD. HAYES, MIDDLESEX. - 2 - Once again thank you very much for doing the brakes, and later on I will let you have a report on how… | ||
| scan0322 | Letter providing feedback on a car's performance, noting issues with poor brakes and slack in the transmission. | ||
| View original record | 261 Works, Dagenham Dock, Essex TELEPHONE SLOANE 7164. 5 LINES PRIVATE BRANCH EXCHANGE TELEGRAMS DAGENITE, CONCENTRATION, SOWEST, LONDON. Manufacturers of Accumulators for over 50 years. PETO &… | ||
| scan0323 | Typed message to Minchin Dagenite Sowest London regarding handling complaints on a Bentley vehicle. | ||
| View original record | 261 14.6.38. MINCHIN DAGENITE SOWEST LONDON. PLEASED TO TACKLE COMPLAINTS ON YOUR BENTLEY ANY TIME YOU LIKE TO SEND IT IN. ROBOTHAM. | ||
| scan0324 | Query seeking clarification on a chart of complaints for a 4¼ Bentley, specifically about the clutch section. | ||
| View original record | 261 also 1113 W/K, - GWH. Rm/NRC.3/JH.15.6.38. Chart of complaints 4¼ Bentley. With reference to Sheet GWH.2. with your Rm/GWH. 2/G.8.6.38. we are not clear as to the meaning of the double line on the… | ||
| scan0325 | Letter from Peto & Radford concerning a car brake modification and squeaking brake issue. | ||
| View original record | 261 Works, Dagenham Dock, Essex TELEPHONE SLOANE 7164. 5 LINES PRIVATE BRANCH EXCHANGE TELEGRAMS DAGENITE, CONCENTRATION, SOWEST, LONDON. Manufacturers of Accumulators for over 50 years. PETO &… | ||
| scan0326 | Letter to Mr. Minchin arranging for his car to be left at Derby while he is abroad. | ||
| View original record | 261 Rm6/R. 20th June, 1938. G.R.N. Minchin, Esq., Messrs. Peto & Radford, 50, Grosvenor Gardens, S.W.1. Dear Minchin, I thought that as you were going abroad you would let us have your car at Derby,… | ||
| scan0327 | Letter from Peto & Radford to W.A. Robotham arranging for a car to be serviced in Derby, with a handwritten note about purchasing cheaper parts. | ||
| View original record | Works, Dagenham Dock, Essex 261 TELEPHONE SLOANE 7164. 5 LINES PRIVATE BRANCH EXCHANGE TELEGRAMS DAGENITE, CONCENTRATION, SOWEST, LONDON. Manufacturers of Accumulators for over 50 years. PETO &… | ||
| scan0328 | Letter to a client arranging a date to send a car in before the annual works holiday. | ||
| View original record | 261 Rm7/R. 23rd June, 1938. G.R. Minchin, Esq., Messrs. Peto & Radford, 50, Grosvenor Gardens, LONDON. S.W.1. Dear Minchin, Thank you for your letter of the 22nd June. I think Monday, the 11th July,… | ||
| scan0329 | Replacement of an experimental head with a standard one on Staniland's car following a lack of compression. | ||
| View original record | S/W Rm...from Lp. 261. Lp.2/25.6.38 As you know, Staniland's car had to be brought into Kingsbury yesterday for lack of compression in two cylinders. It is understood the experimental head which was… | ||
| scan0330 | Proposal to re-condition a head for Flt-Lt. Staniland's car. | ||
| View original record | 261 W/S. Lp. from Rm. Rm1/R.27.6.38. Flt-Lt. Staniland's Car. Referring to Lp.2/25.6.38., we propose to re-condition this head, and let Staniland have it back. Rm. | ||
| scan0331 | Repair of a special cylinder head from chassis B.42.FB. | ||
| View original record | Rm. ~~Hd.~~ Reider SWDZ 261 D/BP/WK6/JR.27.6.38. Chassis No. B.42.FB. We have received from Kingsbury a special cylinder head removed from this chassis, and returned to us for necessary repairs. K.… | ||
| scan0332 | Letter from S. Smith & Sons (Motor Accessories) Ltd confirming a meeting with W.A. Robotham. | ||
| View original record | 105 261 CONTRACTORS TO ADMIRALTY, WAR OFFICE & AIR MINISTRY [Left Side] ENGINEERING AND ALLIED EMPLOYERS' NATIONAL FEDERATION TELEPHONE: GLADSTONE 3333 (20 LINES) TELEGRAMS: SPEEDOFAC, PHONE, LONDON.… | ||
| scan0333 | Letter concerning car servicing arrangements and associated costs. | ||
| View original record | 261 "Hillside", Stapenhill, Burton-on-Trent. 29th June 1938. A. W. Rowbotham Esq., Experimental Department, Messrs. Rolls Royce Ltd., Derby. Dear Roy, Tomorrow I have am sending my car in to the… | ||
| scan0334 | Letter from a customer to Bentley Motors detailing issues with their 3 1/2 litre Bentley, chassis B.149/AE, for examination. | ||
| View original record | "Hillside", Stapenhill, Burton-on-Trent. 29th June 1938. Messrs. Bentley Motors (1931) Ltd., Derby. Dear Sirs, 3½ litre Bentley - AXU. 136. Chassis No. B.149/AE. Following the conversation I had with… | ||
| scan0335 | Continuation of a letter regarding the serviceability of brakes and requesting a report before major work is undertaken. | ||
| View original record | Continuation: 29/6/38. brakes are thoroughly serviceable, I do not desire any work to be done. May I have your report before you undertake any work of a major character, please? Yours faithfully, | ||
| scan0336 | Confirming the examination and handover of a car's head for correction. | ||
| View original record | 261 To D/BP. c. to Hd. Rm/Swdl.17/JH.29.6.39. Chassis No.B.42.FB. In reply to your memo. D/BP/WK.6/JR.27.6.38. the head off the above car has been examined by us and handed over to Hd. for the… | ||
| scan0337 | Letter to Sydney D. Evershed regarding the American markets and carrying out work economically. | ||
| View original record | 261 Rm4/R. 30th June, 1938. Sydney D. Evershed, Esq., "Hillside", Stapenhill, BURTON-on-TRENT. Dear Sydney, Thank you for your letter of June 29th. In view of the recent rise in the American markets,… | ||
| scan0338 | Letter from Peto & Radford to W.A. Robotham confirming an appointment for the 11th to hand over a car. | ||
| View original record | 261 Works, Dagenham Dock, Essex Miss Peace St. Appointment TELEPHONE SLOANE 7164. 5 LINES PRIVATE BRANCH EXCHANGE TELEGRAMS DAGENITE, CONCENTRATION, SOWEST, LONDON. Manufacturers of Accumulators for… | ||
| scan0339 | The despatch of a 3.5-litre unit to the Paris depot for overhaul. | ||
| View original record | 261? To D/BP. from Rm/Swdl. c. Hd. c. G/Rb. Rm/Swdl.17/MH.5.7.38. Will you please despatch to the Paris depot the 3 1/2-litre unit X.4.BD which was removed from B.117.BL chassis (Bruce Gardner)… | ||
| scan0340 | Cessation of retrospectively fitting propellor shaft dampers to 4 1/4 litre Bentley cars. | ||
| View original record | [Handwritten top] BJ Agree we might suspend modification Rm S/W (DX) from H. S/W (Rm) from H. 234 61 [Typed] RE: PROPELLOR SHAFT DAMPERS 4 1/4 litre Bentley. --------------------- We were recently… | ||
| scan0341 | Letter to Mr. Minchin regarding a trip to Paris and car/battery arrangements. | ||
| View original record | 261. Rm4/R. 9th July, 1938. G.R.N. Minchin, Esq., Messrs. Peto & Radford, 50, Grosvenor Gardens, S.W.1. Dear Minchin, I have to apologise for being away on Monday, but I have had to go over to Paris… | ||
| scan0342 | Knocking issue in Bentley axle shafts, detailing the cause as 'bowing' from the hardening process. | ||
| View original record | GWH. (K). c. Rm. 261 BY.6/G.15.7.38. BENTLEY CHASSIS. B.15-HM. VANDERVELL. RE: AXLE SHAFTS. Referring to Rm/GWH.8/W.12.7.38. and the fact therein pointed out that a knock had developed in Mr.… | ||
| scan0343 | Car with brake squeaks to be fitted with standard iron drums and B.Z brake liners. | ||
| View original record | 261 To Hd. from Rm/AFM. Rm/AFM.2/MH.19.7.38. B.214.GA. - MR.BREEDEN. This car is being sent into the Repair Dept. with the complaint of brake squeaks. It has at present got non-standard drums and… | ||
| scan0344 | Customer feedback letter discussing Bentley brake noise, a 'clonk' from the back, and improved engine performance. | ||
| View original record | 2612 Works. Dagenham Dock, Essex TELEPHONE SLOANE 7164. 5 LINES PRIVATE BRANCH EXCHANGE TELEGRAMS CONCENTRATION, SOWEST, LONDON. Manufacturers of Accumulators for over 50 years. PETO & RADFORD… | ||
| scan0345 | The circumstances of premature cylinder bore wear on a customer's car, chassis 103-GP. | ||
| View original record | 361. W/K - Pk. Rm/Gry.12/JH.22.8.38. 103-GP - Guy Knowles. I know the owner of this car very well, and should like to write and ask him how he has managed to wear his cylinder bores in such a short… | ||
| scan0346 | Private memo regarding a customer complaint and subsequent repairs for Chassis No. B.103.GP. | ||
| View original record | K/W. Rm/Gry. 861 PRIVATE. PK/KC/DB/23.8.38. re: Chassis No. B.103.GP. Guy Knowles Esq. Your memo to Pk. owing to his absence on annual leave, has been passed to the writer for reply. You will have… | ||
| scan0347 | Comparative report on bearing wear and oil flow test times for four Bentley chassis. | ||
| View original record | Rm. 261. 26.8.38. BENTLEY CHASSIS. COMPARATIVE BEARING WEAR WITH OIL FLOW TEST TIME. B.52.HK. OWNER: F.H. BURN. MILEAGE 14,984 TEST Bad bearing thump. FLOW TIME 2.43 TEMP: 40º O.P. 26 lbs. .008" Lift… | ||
| scan0348 | Log of vehicle complaints and test results for four different cars. | ||
| View original record | - 2 - B.149.KU. OWNER: J. OLDING. MILEAGE 11,218 COMPLAINT Knock in engine. FLOW TIME 2.32 TEMP: 40° O.P. 25 lbs. .006 Lift in shaft. Step liners .010 B.1.HM. OWNER: D.E. PELLY. MILEAGE 26,853 TEST… | ||
| scan0349 | Log of vehicle test results and owner complaints for four different cars. | ||
| View original record | - 3 - B.164.GA. OWNER: LORD RAVENSWORTH. MILEAGE. 27,268 TEST Slight thump. FLOW TIME 3.9 TEMP. 40° O.P. 26½ .006" Lift in shaft. Step liners .010" ( Mod.B ) B.130.GA. OWNER: B.M.L. (S) MILEAGE.… | ||
| scan0350 | Log of vehicle inspection and test results for four different cars. | ||
| View original record | ) 4 ) B.98.GA. JOB. C008 OWNER. R.C.GRASEBY. MILEAGE 30,944 TEST COMPLAINT Thump FLOW TIME 3.42 TEMP. 40° O.P. 29½ Lift in crank .006 (27) ~ (Mod. B) B.154.KT. OWNER: HALCROFT. MILEAGE 10,050 TEST… | ||
| scan0351 | Log sheet detailing vehicle test results, complaints, and specifications for four separate jobs. | ||
| View original record | - 5 - B.26.GA. JOB. 113 OWNER: FRANKIS EVANS. MILEAGE 37,106 TEST COMPLAINT Slight thump. FLOW TIME 4.7 TEMP: 40º O.P. 26 .006 Lift in crank. (28) Step .012 Mod. B. B.201.GP. Job. 228 OWNER: TAYLOUR… | ||
| scan0352 | Test and inspection results for four different vehicle jobs, noting mileage, flow time, and specific modifications. | ||
| View original record | ) 6 ) B.3.HM. JOB 328. OWNER: SHARPE. MILEAGE 32,604 TEST FLOW TIME 2.45 TEMP. 40º O.P. 29 .008 Lift in shaft. (27) Step .013" Mod. B. B.83.JY. OWNER: Hon. IVOR GUEST. MILEAGE 18,449 TEST Thump in… | ||
| scan0353 | Letter to Mr. Nichols of S. Smith & Sons regarding a car at Kingsbury. | ||
| View original record | 261? Rm2/R. 30th August, 1938. C.W. Nichols, Esq., Messrs. S. Smith & Sons (Motor Accessories) Ltd., Cricklewood Works, N.W.2. Dear Mr. Nichols, Many thanks for your letter of August 29th. It is… | ||
| scan0354 | Service and repair history for chassis number B.72-FB. | ||
| View original record | 261 RM/GWH Hd/FHA5/IB.30.8.38. FILE UNDER CUSTOMERS CARS re CHASSIS NO. B.72-FB. J.W.E.BANKS. As requested, we give below a brief history of the above chassis. Up to the first 20,000 miles often in K.… | ||
| scan0355 | Letter from the Sales Director's office regarding a persistent wheel wobble issue on a car. | ||
| View original record | 261 TELEPHONE: GLADSTONE 3333 TELEGRAPHIC ADDRESS: SPEEDOFAC, PHONE, LONDON. CRICKLEWOOD WORKS LONDON, N.W.2. SALES DIRECTOR'S OFFICE. September 1st, 1938. W.A.Robotham, Esq., Messrs.Rolls-Royce,… | ||
| scan0356 | Short typed letter to Mr. Minchin regarding Lee Evans' refusal to cooperate. | ||
| View original record | 261. Rm/Gry2/R. 15th October, 1938. G.R.N. Minchin, Esq., Messrs. Peto & Radford, 50, Grosvenor Gardens, LONDON. S.W.1. Dear Minchin, I gather Lee Evans has refused to play. What are your suggestions… | ||
| scan0357 | Letter regarding out-of-date lubrication instructions for a 4 1/4 litre Bentley B81NM. | ||
| View original record | TELEGRAMS: ASPHALTIQUE, WALGREEN LONDON. THE LIMMER & TRINIDAD LAKE ASPHALT COMPANY, LIMITED. TRINIDAD VICTORIA WHARF, WANDSWORTH BRIDGE ROAD, Fulham S.W.6. CHIEF OFFICE:- ARTILLERY HOUSE, ARTILLERY… | ||
| scan0358 | Letter discussing the suitability of Hypoid gear oil for an axle, following a customer's complaint about noise. | ||
| View original record | on a Hypoid Gear Oil & that they know all about Wakefield's Hi-Press, but they don't agree with it, as they say it is out of date for Hypoid diffs. Now having had so much trouble with the axle, & when… | ||
| scan0359 | Letter to a customer regarding the instruction book and recommended oil for a 4 1/4-litre Bentley. | ||
| View original record | 261 COPY TO - W/K Hd/sd. (Experimental Dept.) Rm/Gry4/R. 21st October, 1938. Mr. H.G. Franklin, The Limmer & Trinidad Lake Asphalt Company, Ltd., Trinidad Wharf, Carnworth Road, FULHAM. S.W.6. Dear… | ||
| scan0360 | Customer's car with axle noise and the fitting of new pinion bearings for feedback. | ||
| View original record | W/K. from Rm/Gry. 261. Rm/Gry6/R.21.10.38. Mr. Franklin, owner of B.81.HM. has written a letter to the Works saying that he hopes his car is at Kingsbury for the last time for attention to the axle… | ||
| scan0361 | The fitting of a reconditioned axle and thrust pinion bearing to a Bentley 81HM. | ||
| View original record | To Rm/Gry #13 . 261 Bentley - 81HM Mr Franklin Oct 22nd 32 With reference to your memo Rm/Gry/GR211032 a reconditioned axle was fitted to the above car early this week. 17/10/32 mileage 25,129. I… | ||
| scan0362 | Cover memo forwarding a copy of a letter from a customer, Mr. Ernest J. Kleinwort. | ||
| View original record | 261 S/W. Hs. c. to BY c. " Rm, Cx1/KW13.10.38. Sg has asked me to send you the attached copy of a letter received from a rather knowledgeable customer of ours, Mr.Ernest J.Kleinwort. Enc. Copy of… | ||
| scan0363 | Letter from a customer expressing disappointment with the features of a new Bentley model and hesitation to place an order. | ||
| View original record | COPY 20, Fenchurch Street, E.C. 3. 7th October, 1938. Dear Major Cox, I much appreciate your having written to me about the new Bentley. Any news about the Bentley is always of interest to me albeit… | ||
| scan0364 | Query regarding a returned 10-inch clutch driven plate that appears to be in new condition. | ||
| View original record | 261. W/K. from Rm/NRC. c. Hd. Rm/NRC.18/MH.31.10.38. RE B.119.HM. Job No.1061. You have recently returned to W. a 10" clutch driven plate from above car, marked for refacing. So far as can be seen… | ||
| scan0365 | Letter from the Managing Director of Wellworthy Piston Rings Ltd. reporting a rumble in a car's back axle and inquiring about the guarantee. | ||
| View original record | 261 WELLWORTHY PISTON RINGS LTD., LYMINGTON HANTS WORKS TELEPHONE LYMINGTON 520 WORKS TELEGRAMS "WELLWORTHY" PRIVATE TELEPHONE LYMINGTON 232 MANAGING DIRECTOR'S OFFICE 1st November, 1938. JH/KES W. R.… | ||
| scan0366 | Slipping clutch issue for Chassis No. B.119.HM, where the plate was changed as a precautionary measure. | ||
| View original record | 261 K/W. Rm/NRC. c to Hd. Pk/2.11.38. Chassis No.B.119.HM. ====================== Rm/NRC.18/MH.31.10.38. ====================== Referring to your enquiry concerning the clutch on this car, the owner… | ||
| scan0367 | Potential slipping issue on chassis B.119.HM. | ||
| View original record | W/K. c. Hd. from Rm/NRC. 261 Rm/NRC.8/MH.3.11.38. CHASSIS B.119.HM. Thanks for your Pk/2.11.38. We suggest that slipping, if it really existed, may have been due to the thrust bearing housing sticking… | ||
| scan0368 | Letter to a customer about a failing pinion bearing in their back axle and arranging a repair. | ||
| View original record | 261 Rm/Gry7/R. 3rd November, 1938. J. Howlett, Esq., Wellworthy Piston Rings Ltd., LYMINGTON, Hants. Dear Mr. Howlett, Replying to your letter to Rm., it seems very probable that the tracks of the… | ||
| scan0369 | Letter from Wellworthy Piston Rings Ltd. acknowledging receipt of a letter and confirming a car will be sent to the Kingsbury depot. | ||
| View original record | 261 WORKS TELEPHONE LYMINGTON 520 WORKS TELEGRAMS "WELLWORTHY" PRIVATE TELEPHONE LYMINGTON 232 MANAGING DIRECTOR'S OFFICE WELLWORTHY PISTON RINGS LTD., LYMINGTON HANTS .JH/KES 7th November, 1938.… | ||
| scan0370 | Recommendations to address excessive oil consumption for chassis B.106.HK. | ||
| View original record | 261 also 1245 W/P. To Sr. from Rm/Swdl. c. D/BP. Rm/Swdl.3/MH.22.11.38. CHASSIS B.106.HK. file 1245 We are in receipt of your memo Sr/VA.6/ET. 18.11.38 regarding excessive oil consumption on the above… | ||
| scan0371 | Letter from Paddon Brothers Ltd. introducing a friend from New Zealand, requesting a tour of the Rolls Royce works. | ||
| View original record | 1204 TELEPHONES: KENSINGTON 7205/6/7. CARS OFFERED SUBJECT UNSOLD. ROLLS-ROYCE SPECIALISTS CARE OF ANY MAKE REPAIRS-INSURANCE-SERVICE DIRECTORS: HIS GRACE THE DUKE OF SOMERSET, D.S.O., O.B.E. PHIL… | ||
| scan0372 | Inquiry about sourcing a suitable body for a used 4¼ litre Bentley chassis. | ||
| View original record | S/W. Rm. 261 Hn3/AH.30.11.38. We shall shortly come into possession of Used 4¼ litre Bentley chassis B-171.LE without a body and our intention is to have it mounted with a body and then try to sell… | ||
| scan0373 | Confirming no spare Bentley bodies are available for fitting to chassis B.171.LE. | ||
| View original record | 261 W/S - Hn. Rm/FD.2/JH.1.12.38. In reply to your memo. Hn.3/AH.30.11.38. We regret to say that we have no spare Bentley bodies for fitting to B.171.LE. Our only spare body was the Coupe which was… | ||
| scan0374 | Excessive crankshaft wear in 4 1/2 Litre Bentley vehicles and the recommendation to fit oil filters. | ||
| View original record | Svr c. Rm. cr. Rm. 261 BY.3/G.1.12.38. 4 1/2 LITRE BENTLEY - RE: WEAR OF CRANKSHAFTS. With reference to chassis Nos. B.94.KT. B.72.HK. B.102.HK. The bearing wear of the first one quoted, i.e. Mr. B.… | ||
| scan0375 | Letter from Paddon Brothers Ltd critiquing the gear ratios of the o.d. 4 1/4 Bentley. | ||
| View original record | 261 TELEPHONES: KENSINGTON 7205/6/7. CARS OFFERED SUBJECT UNSOLD. ROLLS-ROYCE SPECIALISTS CARS OF ANY MAKE REPAIRS-INSURANCE-SERVICE DIRECTORS: HIS GRACE THE DUKE OF SOMERSET, D.S.O., O.B.E. PHIL… | ||
| scan0376 | Letter providing feedback on a test car, comparing it to a 1938 Bentley and listing likes and dislikes. | ||
| View original record | PWP/DF 5th December 38. Messrs. Bentley Motors (1931) Ltd., 16 Conduit Street, W.1. Dear Mr. Bleaney, Rolls Royce Ltd., have never had a greater admirer or a better friend, than am I: I eat, drink and… | ||
| scan0377 | Providing suggestions on vehicle temperature control, luggage boot, and gearbox, with personal driving opinions. | ||
| View original record | Messrs. [s]Bentley Motors[/s], Bentley Motors (1931) Ltd., 1. 5/12/38. Suggest temperature control should be by two thermostats (1) to control circulation round engine only until warm: (2) to open… | ||
| scan0378 | Letter from Paddon Bros. Ltd. to Bentley Motors (1931) Ltd. referencing C.S. Rolls. | ||
| View original record | Bentley Motors (1931) Ltd., Messrs. XXXXXXXXXXXXX, 2. 5/12/38. helped me so greatly in my life: my first sale of a Rolls Royce was in 1907 (prior to which date I sold a few odd Panhards for the late… | ||
| scan0379 | Customer's history of steering complaints across multiple vehicles. | ||
| View original record | WALLER Do you know what this man complains of Rm Gold AC S/W... C. to He: BY: -> Rm. C5/C8.12.38 Re F.A.HALL, ESQ. 261. I enclose herewith copy of letter received from Mr.Frank Hall, whom you will… | ||
| scan0380 | Customer complaint letter to Bentley Motors regarding a serious and dangerous steering wobble defect. | ||
| View original record | COPY Ductile Steels Ltd., Short Heath, Nr.Wolverhampton. 5th December 1938. The Sales Manager, Messrs.Bentley Motors Ltd., Derby. Dear Sir, As you are perhaps aware, I have had four Bentley cars… | ||
| scan0381 | Customer's steering complaint regarding chassis B.110-LS. | ||
| View original record | W/S....from Hd. c to Hs. c to BR. c to Rm. 261. Hd18/HR.9.12.38. re CHASSIS NO. B.110-LS. F. A. Hall, Esq. ------------------- We note the contents of your C5/C.8.12.38., and the history of Mr. Hall's… | ||
| scan0382 | Customer complaint and difficult owner for chassis B-57-KU. | ||
| View original record | Handwritten: RM 261 will you please deal with this Hd/H 15/12/38 Typed: Hd. from H. (Struck through) H16/RH.14.12.38. re G.A.Vandervell - Chassis B-57-KU Your Owner's Complaint Report No.W.278. We are… | ||
| scan0383 | Recurring customer steering complaint and arranging for the car to be collected for inspection. | ||
| View original record | S/W ....Hd. c. to Hs. HY. -> Rm. C5/C14.12.38 Re B-110-LS...F.A.Hall,Esq. Ed18/HR9.12.38 We have noted contents of your memo. and it would appear that he has complained of the steering not only on… | ||
| scan0384 | Letter confirming arrangements to collect a customer's car to investigate a complaint. | ||
| View original record | 261 w/e - C. c to HS. c to BI. c to Rm. Hd/WW16/MW15.12.38. Chassis No.B.110-LS - F. A. Hall Esq. ---------------------------------------- C5/C14.12.38. Copy of letter to Mr. Hall reference… | ||
| scan0385 | Letter addressing customer complaints about overdrive, steering, body, and radiator shutters. | ||
| View original record | 261 Rm/Gry.6/MH. 16th. December 1938. P.W.Paddon, Esq., Messrs. Paddon Brothers Ltd., 60, Cheval Place, Brompton Road, LONDON, W.S.W.7. Dear Mr. Paddon, Many thanks for your letter of the 5th.… | ||
| scan0386 | Complaint from bearing manufacturer G.A. Vandervell about an engine thud and the competitive situation. | ||
| View original record | 261 W/S. H.. from Rm. Rm4/R.19.12.38. G.A. Vandervell - B.57.KU. With reference to H16/RH.14.12.38, Vandervell complained to me about the thud in his engine several times before he actually sent his… | ||
| scan0387 | Letter to a customer regarding an engine inspection, abnormal sludge buildup, and bearing failure. | ||
| View original record | 261? Rm2/R. 28th December, 1938. Major Hignett, East Langton Grange, MARKET HARBOROUGH. Dear Major Hignett, I examined your engine while it was stripped in the Repair Dept., and there was an abnormal… | ||