Rolls-Royce Archives
| Identifier | Entry | ||
| Scan001 | Query regarding a burnt valve on chassis G.F.54, noted as the first case with 45° angle seating. | ||
| View original record | To BY. from Hm. " Hs. C. to Wer. X4118 Hm14/W8.9.24. Chassis No. G.F.54 - Wilson. This car was turned out with Valves cut at an angle of 45°. One of them has burnt at the seating. This is the first… | ||
| Scan002 | The handover of a propeller shaft with a modified lubricating scheme for chassis G.A.K. 63. | ||
| View original record | To BY/c from RHC. C. Hs. [Handwritten]: X4118 RHC13/EU 13. 11. 24. RE CHASSIS G.A.K. 63 - GERALD MERE. With reference to your note BY/C11/H 23.10.24, we are now in a position to hand over a propeller… | ||
| Scan003 | Clarifying that the instrument board on a 20-HP chassis should be rigidly fixed to the scuttle rail. | ||
| View original record | X4118 Hm. C. Hs. BY/C12/W.17.2.25. CHASSIS GRK.51. BLOWER. -------------------- In reply to Hm24/W.12.2.25, we do not understand why the instrument board is entirely isolated from the scuttle, as we… | ||
| Scan004 | Complaint regarding a floating instrument board on chassis GRK.51, with a recommendation to attach it to the scuttle. | ||
| View original record | To BY. from Hm. To Hs. +4118 Hm24/W12.2.25. Chassis No. GRK.51 - Blower. The above owner brought his car here to-day with a complaint of floating Instrument Board. The Instrument Board is entirely… | ||
| Scan005 | Squeaking butterfly valve spindle in the exhaust pipe of Chassis No.4-TM. | ||
| View original record | X.4118 To ~~EV~~ C. to Hs. Hm/NRC8/D28.3.25. Re Chassis No.4-TM. - C.A. Joll Esq. The above owner has called attention to the fact that the spindle of the Butterfly valve in the exhaust pipe always… | ||
| Scan006 | The causes and prevention of fumes and smells entering the car body of a 20-HP car. | ||
| View original record | y4118 To R. from Hm. To CJ. from Hm. Wor. " " HS.✓ " " MP. " " F. " " Hm12/W21.5.25. Re Chassis No.77-A-O. - G. Vaughan Morgan Esq. H4/TB/15.5.25. The above is a 20-HP. car, with a complaint of fumes… | ||
| Scan007 | The remedy for fumes entering a car via efficient ventilation. | ||
| View original record | -2- to-day, it is practically impossible to avoid fumes from one source or another, getting into the car to some small extent, and the best remedy is to get the fumes out again as soon as possible, by… | ||
| Scan008 | Correspondence regarding the rectification of bad smells in a car body caused by faulty carburation and gaps in the floorboards. | ||
| View original record | To BJ. from Hm. C. to R. C. to BJ. C. to Wor. C. to Hs. C. to S. C. to H. X4119 Hm4/W29.5.25. Chassis No. 77-A-0 - G. Vaughan Morgan. Your BJ1/H28.5.25. We agree that when the car came to us smells in… | ||
| Scan009 | Customer complaint about engine fumes entering the car's cabin. | ||
| View original record | To Hm. From BJ. Copies to Hs. Mr. H. Handwritten: X.4118 Handwritten: WS BJ1/H28.5.25. Re Chassis No. 77-A-0. G. Vaughan-Morgan. Hml2/W21.5.25. We discussed this matter with H., and there are… | ||
| Scan010 | Customer complaint about fumes and draughts, suggesting test drives and alternative ventilation solutions. | ||
| View original record | To Hm. from BJ. BJ1/H28.5.25 (Cont'd.) -2- inform him that he must have ventilators fitted and always open, and must put up with the cold draught to his feet and legs. The customer declares that he… | ||
| Scan011 | Chassis GA-17, advising not to charge the customer as the car is still under guarantee. | ||
| View original record | To: BF. C. to D/E. C. to Er. C. to Hs. +4118 Hm's Dept. Hm. is absent. NRC15/D7.9.25. Chassis No.GA-17. - Barham. Memo ref:- D/AWS14/BL.9.25. The same remarks that we have made on NRC14/D7.9.25.… | ||
| Scan012 | Fracture on an inlet pipe flange for chassis GF-80, attributing the failure to a weak design. | ||
| View original record | To RJ. C. to B/E. C. to ET. C. to Hs. +4118 28HP Hm's Dept. Hm. is absent. NRC14/D7.9.25. Chassis No.GF-80. - J. Allen Esq. Memo ref. D/AWS12/B1.9.25. The fracture referred to in this case is the oval… | ||
| Scan013 | Customer's steering complaint and the various unsuccessful attempts to rectify the issue. | ||
| View original record | X4118 To R. from Hm. C. to C.J. C. to BJ. C. to Wor. C. to Hs. C. to By. Hm20/W21.9.25. Chassis No. GMK.49 - G.D. Flather. This owner has complained for some time about the Steering of his car. He is… | ||
| Scan014 | 20 HP steering complaint, comparing axle configurations and considering lower geared steering. | ||
| View original record | EXPERIMENTAL REPORT. Expl. No. Ac118 REF Hs/LG26 9.25. To R. from Hs. c. to CJ. BJ. c. to BY. Wor. 20 HP. STEERING. X4764 K5476 With reference to Hn's complaint on 20 HP. steering on Mr. G.D.Flather's… | ||
| Scan015 | Modifications to the 20 HP steering system to reduce road shocks. | ||
| View original record | To By. from R. To Hm. c. to CJ. DA. Hs. +4118. R7/M1.10.25. 20 HP. STEERING. X.4264 GMK.49 - G.D. FLATHER ESQ. X.4118 Referring to Hmll/W29.9.25., I did not notice that the above car was a Goshawk,… | ||
| Scan016 | The testing of steering design proposals for a 20 HP chassis GDK.49. | ||
| View original record | X4118 Hm. c. Hs. BY15/H. 9.10.25. 20 HP. STEERING. G.D.FLATHER ESQ. CHASSIS GDK.49. Referring to the suggestions and designs put forward under R7/M.1.10.25. and Da4/M. 1.10.25. the proposals in… | ||
| Scan017 | Forwarding correspondence regarding steering trouble on chassis GMK.49. | ||
| View original record | To Hs. from Hm. " Ry. " " C. to CD. for CJ. C. to D/L. +4118 Hm/WW13/W12.11.25. Re 20HP. Chassis No. GMK.49 - G.D. Flather Esq. We send you herewith S. memorandum ref. CD1/EP/ 11.11.25. You will no… | ||
| Scan018 | Customer complaint case for Chassis No. GMK 49. | ||
| View original record | 4914 CD1/LP/11.11.25. COMPLAINT CASE REPLY TO C.D. for C.J. S/M. RECEIVED 30 NOV 1925 re:- Chassis No. GMK 49 - G.D. Flather, Esq. With reference to D/AWS27/D7.10.25. Will you please say if you now… | ||
| Scan019 | Development and testing timeline for a new 20 HP steering system. | ||
| View original record | To Hm. from Hs. c. to BY. c. to CD. for CJ. c. to D/L. 74118 Hs7/LG13.11.25. HM/WW13/W12.11.25. Re. 20 HP. Chassis No. GMK.49 - G.D.Flather Esq. The Expl: Dept: are just receiving instructions for the… | ||
| Scan020 | Development and testing of a new steering column for a 20 HP, chassis GMK.49. | ||
| View original record | X4118 Hmr. c. Hs. BY9/H. 13.11.25. 20 HP. CHASSIS GMK.49. G.D.FLATHER. -------------------------------------- We have just finished a new steering column which can be applied to the above chassis. It… | ||
| Scan021 | Customer feedback and potential design improvements for the 20 HP chassis. | ||
| View original record | To By. from BJ. Copy to.... Hs. BJ13/H18.11.25. Handwritten: Y4118 Re 20 H.P. Chassis The following is an extract from a report by CWB. in regard to his conversation with a customer who was… | ||
| Scan022 | Criticisms of chassis features and questioning the reasons behind certain design choices compared to alternatives. | ||
| View original record | To By. from BJ. Copy to Hs. EJ13/H18.11.25 (Cont'd.) -2- It is certain that R. has not adopted the features in our chassis which are here criticised without the deepest consideration, but it might be… | ||
| Scan023 | Replying to criticisms of the 20 HP chassis, comparing brakes, oil filter, and lubrication. | ||
| View original record | R.R. 493a (50 M) (D.D. 31. 12-6-25) J.H.D. EXPERIMENTAL REPORT. Expl. No. X4118 REF HS9/LG23.11.25. To BJ. from Hs. c. to BY. 20 HP. CHASSIS. X4118 X5770 BJ13/H18.11.25. Our reply to Mr. Gerald Mere's… | ||
| Scan024 | Petrol system trouble on chassis GRK.43, potentially caused by an air lock. | ||
| View original record | To BV. from Hm. (BV is crossed out) To Hs. To EP. (EP is crossed out) To Mx. C. to Mr. Shaw. C. to Mr. Trayner. Handwritten: 4185 Hm/WW3/W4.12.25. Re Chassis No. GRK.43 - Major H.H. Beever. BJ. has… | ||
| Scan025 | Engine bearing knocks on a 20-HP chassis, advising the car be returned to the Works for investigation. | ||
| View original record | X418 [stamped out] Hs. from Mx. Mx3/T18.12.25. re 20-HP./Chassis No.57. S.G. Fuller. With reference to memo Hm4/W16.12.25 with enclosures, and referring to Engine Bearing Knocks in the above Chassis,… | ||
| Scan026 | List of complaints and internal notes regarding a 20 HP chassis. | ||
| View original record | COPY. [Stamped]: X4118 [Handwritten, crossed out]: SJ2/H13.126 [Stamped]: X8770 20 HP. CHASSIS COMPLAINTS. [Handwritten in box]: X4118 (1) STEERING: joggles, road shocks etc. (? high speed wobbles),… | ||
| Scan027 | List of technical issues and considerations for a vehicle, including noise, vibration, and leaks. | ||
| View original record | -2- (7) EXHAUST BOOMS AND VIBRATIONS. (Refer CWB2/LH6.10.25). The question of a different scheme of exhaust pipe with expandable joint similarly as used on the New Phantom car is a feature receiving… | ||
| Scan028 | List of reported faults and issues with vehicle components, numbered 15 to 23. | ||
| View original record | -3- considered, but if improvements are obtained on the New Phantom chassis, similar features can be embodied in this design. (15) OVEROILING AND SMOKE FROM EXHAUST. (Refer CWB2/LH6.10.25). Although a… | ||
| Scan029 | Test report page detailing various vehicle issues and proposed actions or considerations. | ||
| View original record | -4- test report of 9-G-3). (24) FRONT WING BRACKETS: not suitable for wider track. This matter has been dealt with and it is understood that wider front wing stays will come through on the next series… | ||
| Scan030 | Inspection memorandum concerning a test on an Enots Gun which caused support brackets to bend, and a proposed solution. | ||
| View original record | Wor/EWT. C. to Hs. C. to DY. C. to H. C. to FBS. X4118 Hm12/W3.2.26. Inspection Memorandum No. 9047. G. Baines Esq - Chassis No. GF.47. Wor/EWT/Hl/3.2.26. We have made a test with an Enots Gun fitted… | ||
| Scan031 | Customer complaint about a steering wobble on chassis GSK-76. | ||
| View original record | X4118 Chassis No. GSK-76 - J.E. Hutton. Hs. D/AWS9/B12-3-26 Sales Dept. report that they received a complaint from this owner that he suffered from a very bad steering wobble on his way down from… | ||
| Scan032 | Investigating a slow speed wobble and rattle on chassis G.H. 61. | ||
| View original record | COPY H. F.s/T.W.26.2.26. Chassis G.H. 61. Owner. A.E.Hutton Esq., Moonhills Gate, Beaulieu, Hants. Body:- Weyman Saloon. As per Hrs. instructions I went to the above car, the owner having complained… | ||
| Scan033 | Request for a report regarding a letter received from a 20 HP car owner. | ||
| View original record | S/W Hs. By. EF. X4118 HrG/GM/16-3-26. Re:- Mr. Sutcliffe Pyman. 20. h.p. GLK-66. I attach copy of a letter CJ has just received from the above owner. CJ asked me to write you as he would like to get a… | ||
| Scan034 | Customer letter of complaint regarding a recurring grease leak from the pump spindle on a 20 HP car. | ||
| View original record | Norsebury, Sutton Scotney, Hants. Dear Sir, GLK. 66. I have recently taken delivery of the above chassis with saloon Landaulette Body, which is my third 20. h.p. Rolls; I therefore want to bring to… | ||
| Scan035 | Response to a complaint from Mr. Sutcliffe Pyman regarding a 20 HP car (GLK.66), suggesting the water pump gland issue is due to over-lubrication. | ||
| View original record | To Mr. [redacted] from Hs. c. to [redacted] +4118 Hs6/LG19.3.26. Re. Mr. Sutcliffe Pyman. 20 HP. GLK.66. Hr6/GM16.3.26. We do not think from the amount of information supplied there is any evidence… | ||
| Scan036 | Customer complaints about a 'wobble' on two chassis and potential solutions. | ||
| View original record | To Hs. from Hm. X4118 Hm6/W23.3.26. Re Chassis No. GPK.43 - Mackay, Harrogate. " " GSK.76 - J.E. Hutton. We send you herewith copies of correspondence which we have received this morning from BJ. BJ.… | ||
| Scan037 | Customer complaints of low-speed steering wobble on 20-HP cars. | ||
| View original record | COPY. To CJ. from BJ. Copies to Hm. EP. D/EP. Chassis No.GPK-43. - Mackay, Harrogate. " " GSK-76. - J.E. Hutton. I attach an extract from a letter from Mr. J.E. Hutton, and a complaint concerning… | ||
| Scan038 | Investigation into a low-speed steering wobble on the 20-HP chassis. | ||
| View original record | COPY. COPY OF CWE2/IN20.3.26. To EP. Copies to BJ. Wor. Hs. From CWB. Re 20-HP. Low Speed Steering Wobble. We have been aware from the earliest times that a low speed steering wobble could be set up… | ||
| Scan039 | Extract from a customer complaint letter regarding serious defects in a new car. | ||
| View original record | COPY. EXTRACT FROM A LETTER FROM MR. J.E. HUTTON. HOTEL MAJESTIC, HARROGATE. 21. 3. 26. "I'm sorry to say I am having rather serious trouble with my new car. I've been to Derby and they want the car… | ||
| Scan040 | Customer complaint about wheel wobble on chassis GPK-43. | ||
| View original record | COPY. COPY OF MEMORANDUM D/EP6/CW19.3.26. Chassis GPK-43. - G. Mackay & Sons. This car was finally tested recently by one of EP's men, and since delivery we have received a letter from G. Mackay &… | ||
| Scan041 | Resolving a low-speed steering wobble with a new friction device being tested on an experimental car. | ||
| View original record | To BJ. from Hm. C. to Hs. C. to BY. X4118 Hm8/W23.3.26. Chassis No. GPK.43 - Mackay, Harrogate. " " GSK.76 - J.E. Hutton. BJ7/H22.3.26, and attached correspondence. and BY. We have discussed the above… | ||
| Scan042 | Diagnosis and resolution of a steering wobble on Chassis GCK-3. | ||
| View original record | N-W EP --- HS gave copy of EP6 / H25326 cavey 4418 Br2/S.24.3.26 re Chassis GCK-3 - Col. Vivian Jackson By 26-3-26 --------------------------------------- The above car was sent to us by the owner… | ||
| Scan043 | Resolution of a low-speed steering wobble on chassis GCK-17, the Madrid Show car. | ||
| View original record | N-W EP Noted Pass on By I.Hs. Mr Hives to note urgent CG 25/3/26 Br3/S.24.3.26 re Chassis GCK-17 - Sales (Madrid Show car) ------------------------------------------ The above car was sent to us last… | ||
| Scan044 | Resolving a low-speed steering wobble issue on chassis GCK-24. | ||
| View original record | N-W EP Br1/S. 24.3.26 re Chassis GCK-24 Sales The above car was sent to us by JLB with a complaint of very bad low speed steering wobble. We examined the steering parts and found the ball joint at the… | ||
| Scan045 | The issue of rear spring to axle clips working loose on a 20-HP vehicle. | ||
| View original record | BY Wor. Hs. G.OMB. X4115 EP2/H26.3.26. re. 20-HP. Rear Spring to Axle Clips working loose. GPK-32, Barkers Trials has again developed the above trouble, causing very objectionable running. This has… | ||
| Scan046 | Customer complaint of motion transmitted to the steering wheel on chassis GMK.49. | ||
| View original record | X4118 HS. C.H. M.R.C. [text struck through] BY3/H. 30.3.26. CHASSIS GMK.49. G.B.Flather. RE COMPLAINT OF MOTION TRANSMITTED TO STEERING WHEEL. ed You have on test a special steering which was… | ||
| Scan047 | Parts for fitting a Friction Device to the pivots of chassis GSK.76. | ||
| View original record | To Hs. from Hm. X4118 Hm11/W29.3.26. Chassis No. GSK.76 - Hutton. --- CJ. has agreed to our fitting a Friction Device on the Pivots of this car, and we shall be glad if you will kindly let us have the… | ||
| Scan048 | The arrangement to fit a new damping scheme to a 20-HP car, GPK-44, to cure steering wobble, with work delayed by a strike. | ||
| View original record | BY. Wor c. Hs. X418 EP8/H11.5.26. re. 20-HP. Steering. GPK-44. Heath's Trials. Please note, it was agreed just before the Strike that the new Damping Scheme should be fitted to this car to cure low… | ||
| Scan049 | Preparation of parts for the 20-HP steering system on car GPK-44 for Heath Trials. | ||
| View original record | By c Hs. XL4118 EWT/HS3/T13.5.26. U. re 20-HP. Steering. GPK-44. Heath Trials. Referring to EP's memo EP8/H11.5.26, will you please issue instructions for the necessary parts to be prepared, and… | ||
| Scan050 | Parts delay for a new damping scheme on a 20 HP Chassis, GPK.44, during Heaths Trials. | ||
| View original record | X 4118 BP. EP8/H/HS. c. HS. BY/C10/H. 17.5.26. 20 HP. CHASSIS. STEERING. GPK.44. HEATHS TRIALS. With reference to EP8/H. 11.5.26. the Works are not in a position to supply the necessary parts to… | ||
| Scan051 | Test report on demonstration car chassis GOK-27, detailing various mechanical issues and suggestions for improvement. | ||
| View original record | Wor. Copies to:- JLB. EP. Hs. N. X4118 Hs CWB1/GM/21-5-26. Re:- Chassis No. GOK-27. Messrs. Edwards, Bournemouth. Demonstration car. I gave this car a test this morning after it had received attention… | ||
| Scan052 | Continuation memo regarding alterations to be carried out on chassis GOK-27 before delivery. | ||
| View original record | (2) Re:- Chassis No. GOK-27 cont: it is desired that these alterations should be carried out to this car before delivery. At the same time the pivot lean should be checked. If W. agrees it is proposed… | ||
| Scan053 | Steering on the GOK-27 demonstration car and fitting a new friction device. | ||
| View original record | X4118 For. c. J.L.E. c. C.W.B. c. Hs. c. N. EP6/H22.5.26. re. GOK-27. Edwards, Bournemouth, Demonstration Car. With reference to CWB's memo CW B1/GM21.5.26. this chassis was passed by CWB. prior to… | ||
| Scan054 | Status of Chassis GOK/27 for Edwards of Bournemouth, referencing a previous memo and requesting an update. | ||
| View original record | H-W. Wor. c. to JLM. c. to GWB. c. to Hs. Xmas A30 /H.27.5.26. re Chassis GOK/27 - Edwards (Bournemouth) ----------------------- Referring to memo EP6/H.22.5.26, this car is here at present. We are… | ||
| Scan055 | Sending a man to fit a new type friction device to the steering on Chassis No. GCK-27. | ||
| View original record | Hs. X4118 RW/KW/A31.5.26. re Chassis No.GCK-27 - Messrs Edwards. Bournemouth Demonstration Car. With reference to your memo ASO/H27.5.26, we note that this Car is at present in your possession for… | ||
| Scan056 | Letter from the Maintenance Manager regarding a seized steering column and an engine rumble on a customer's car. | ||
| View original record | X4118 As See EPI/Y/10/ H16726 By 26-7-26 EWC-8/H2667 June 7, 1926. 4-30 .3077 Mr. W. Cowen, Rolls-Royce, Ltd., London, W-1. Dear Sir: Re: 69-LC. Mr. Lewis. We are in receipt of your letter of May 26th… | ||
| Scan057 | Steering seizure issue and potential causes like lack of lubrication or incorrect fitting. | ||
| View original record | W/B Sg. EP1/H21.5.26. re. 69-LC. Mr. Lewis. With reference to your Sg./Ro.1/FP.18.5.26. attaching memo from R R. Inc. dated May 5th. reference EWC-3/R2655. We return the correspondence herewith,… | ||
| Scan058 | Letter from Rolls-Royce of America to London concerning a seized steering box on a customer's car and the associated rectification costs. | ||
| View original record | EWC-3/H2855 May 5,1926. Rolls-Royce, Ltd., London, England. Gentlemen; Re:69-LC. Mr.Lewis. Mr.Wadsworth Lewis,of Ridgefield, Connecticut, took delivery of this car two weeks ago, and during a recent… | ||
| Scan059 | Update on experiments with a special steering system for chassis GMK-49. | ||
| View original record | To Hs. from Hm. Handwritten: tu118 Stamp: Hs 20 JUL 1926 RECEIVED Hm5/D20.7.26. Re Chassis No.GMK-49. - G.D. Flather Esq. Will you please let us know how the experiments are going on in regard to the… | ||
| Scan060 | Summary of correspondence with Sir John Latta regarding the springing of chassis GZK-52. | ||
| View original record | S.W. S.P. Copy to:- Hy. Hs. Au. H. n/6/80 Hs. X4118 GWEB/GE/5-8-26. Rm. replied 10/8/26 Re: Chassis No. GZK-52. Sir John Latta. From the commencement Sir John Latta has not been satisfied with the… | ||
| Scan061 | Customer's springing and vibration complaint for Chassis No. GCK-52, detailing tests and proposed solutions. | ||
| View original record | (2) Chassis No. GCK-52. Cont: less comfortable than the same car that I previously had with two brakes, one does not get so tired riding in it as in the Phantom." After this Sir John Latta was seen… | ||
| Scan062 | Instructions for the urgent completion of work and redelivery of Chassis GCK-52 to Messrs. Barker for Sir John Latta. | ||
| View original record | (3) Chassis No. GCK-52. Cont: Please deal with this matter as rapidly as other work permits, as the car is to go to Messrs. Barker and Sir John Latta needs it for use again very shortly after the… | ||
| Scan063 | List of common complaints for the 20 HP model, cross-referenced with internal codes. | ||
| View original record | S/W HS 20 H. P. COMPLAINTS. X4118 Begun 8.8.26. (1). SQUEAKING BRAKES................GMK-65, GLK-18, GZK-42, GCK-40, GLK-42, GDK-30, GUK-79, GCK-68. (2). CARBURETTOR FLOODING.............GMK-65. (3).… | ||
| Scan064 | Customer complaint about the steering on Chassis GSK.68, comparing it unfavorably to competitor cars. | ||
| View original record | W/S. C. to Hs. X4118 Hm4/W9.8.26. Chassis No. GSK.68 - Tangye. We give below copy of Mr. Trayner's report regarding his visit to the above car :- "As instructed I visited the above owner at Birmingham… | ||
| Scan065 | Test report on the springing of chassis GCK-52, owned by Sir John Latta, with recommendations for modification. | ||
| View original record | X4118 To CWB, from Hs/Rm. c. to EP. c. to Hm. c. to H. Hs/Rm2/LG10.8.26. RE. CHASSIS NO. GCK-52 - Sir John Latta. X4118 X5410 Replying to CWBS/GM5.8.26. We tried Sir John Latta's car over our test… | ||
| Scan066 | Comparison of spring and body weights for chassis GCK. 52 and G.A.9. | ||
| View original record | [Stamp: RECEIVED] X4118 Hs/Rm c. HS. CHASSIS GCK. 52. SIR JOHN LATTA. Referring to CWB8/GM. 5.8.26. a comparison of the two chassis referred to is as follows:- G.A.9. Front. 650 lbs. Rear 900 lbs.… | ||
| Scan067 | Comparison of spring and body weight specifications for chassis GCK.52 and G.A.9. | ||
| View original record | [Top left stamp: RECEIVED 11 AUG 1926] [Top right, typed]: Hs/Rm. C BY22/H. 10.8.26. [Top right, handwritten]: X41198 CHASSIS GCK. 52. SIR JOHN LATTA. Referring to CWB8/GM. 5.8.26. a comparison of the… | ||
| Scan068 | Modified steering system for 20 HP cars, with an invitation for a test drive. | ||
| View original record | To Hm. from Hs. Y41K Hs5/LG12. 8. 26. Y4118 X5430 20 HP. STEERING - GSK-68 - TANGYE. Replying to Hm4/W9. 8. 26. We have a 20 HP. car running with the proposed modified steering for existing 20 HP.… | ||
| Scan069 | Fractures on a side-steering tube for chassis 50-S-2, attributing them to a previous collision rather than high-speed wobbles. | ||
| View original record | Ah. X-44118 PN10/DN24.8.26. TO BY copy to Hs " " Hm " " H FROM P.N. CHASSIS NO. 50-S-2. W.R. James, Esq. Referring to your BY1/K27.7.26 addressed to Hm, I am surprised to note that you consider the… | ||
| Scan070 | High-speed wobble issues on a 20 HP chassis, its potential causes, and a comparison with the Phantom model. | ||
| View original record | x448 BY5/H. 26.8.26. (RECEIVED 28 AUG 1926 Hs) c. Hs. c. Hm. 50-S-2. W.R.JAMES. Referring to FN10/DN. 24.8.26. and further to BY1/K. 27.7.26, freedom from high speed wobbles on the 20 HP. chassis is… | ||
| Scan071 | Analysis of a component fracture reported by a customer, concluding it was a fatigue failure. | ||
| View original record | - 2 - the letter where the customer reported the fracture, he stated "the car started a terrible wheel wobble, and when he came out of same, he found something had gone wrong with his steering. The… | ||
| Scan072 | Incident with chassis GLK-58 where liquid petrol was emitted from the exhaust after the driver failed to turn on the stop valve. | ||
| View original record | X4118 S/W. Hs. Copy to:- MP. H2/GW/27-8-26. Hs 27 AUG 1926 RECEIVED Re: Chassis No. GLK-58. P. Samuelson. The driver to this owner called in and saw me on Saturday morning last, he stated that the… | ||
| Scan073 | Internal correspondence regarding a customer complaint about vehicle bouncing and potential shock absorber modifications. | ||
| View original record | X41156 BY. Hs. e-to-H. Hm/NRC6/D28.8.26. Re Chassis No.GRK-75. - R. Tadcastle Esq. Chassis delivered Sept.1924. Bt. recently visited the above owner in Argyllshire, and owner complained of bouncing… | ||
| Scan074 | Fault where petrol is sucked directly into the engine through the autovac pipe. | ||
| View original record | To H. from Hs. c. to EP. X4118 Hs3/LG30.8.26. CHASSIS GLK-58. X4118 X3579 Replying to H2/GM27.8.26. It is possible for petrol to be sucked direct into the engine through the autovac pipe if the… | ||
| Scan075 | Recurring customer complaint of burning points for chassis GCK-70. | ||
| View original record | By. HS. DySS. 4-0 X4118 URGENT 3-9-26 Hm/NRC13/EW3.9.26. Re Chassis No.GCK-70. H.N. Ashton Esq. Attached is copy of letter from above owner. We would say that the car was in Repair Dept. only about a… | ||
| Scan076 | Letter of complaint regarding rapidly wearing platinum ignition points on a 20-HP chassis. | ||
| View original record | COPY. CROSS HOUSE, DIALSTONE HOUSE, STOCKPORT. 30th. August 1926. Tel: 2728. Messrs.Rolls-Royce Ltd., DERBY. Dear Sirs, . 20-HP. Chassis GCK-70. Herewith I again send to you one pair of platinum… | ||
| Scan077 | Issues with the platinum points on a 20 HP chassis, GCK-70, for H.N. Ashton, Esq. | ||
| View original record | Hsp. c. to EFC. c. to HS. c. to D/HP. X4118 BY/Cgh2/G.6.9.26. 4-0 6-9-26 CHASSIS NO. GCK-70. H.N. ASHTON, ESQ. ------------------------------------ With reference to Hm/NRC13/EW3.9.26. we were not… | ||
| Scan078 | Supply of new experimental steering for a 20HP car, chassis No. GSK.68. | ||
| View original record | To Hs. from Hm. Handwritten: X4118 Hm5/W11.9.26. Re new type Steering for 20HP. Car. The question of the steering on chassis No. GSK.68 - Tangye, has again cropped up, and I have informed London that… | ||
| Scan079 | Steering and springing improvements for Chassis No. GSK.68, belonging to J.H. Tangye Esq. | ||
| View original record | W/S No. 6. C. to Hs. X4118 Hm7/W16.9.26. Re Chassis No. GSK.68 - J.H. Tangye Esq. C4/C14.9.26. It is difficult for us to say definitely that Mr. Tangye will be completely satisfied with the new… | ||
| Scan080 | Steering modifications for 20HP cars and a specific customer complaint for chassis GSK.68. | ||
| View original record | [Handwritten Annotation] X4118 4-0 16/9/26 To Hs. from Hm. [Handwritten Annotation] C. to S. & A. for C. Hm6/W16.9.26. Chassis No. GSK.68 - J.H. Tangye Esq. We send you herewith copies of :-… | ||
| Scan081 | Supply and fitting of modified steering parts for chassis GSK-68 for Mr. J.H. Tangye. | ||
| View original record | COPY. W/S. - Hr. Hm/WW14/W10.9.26. Chassis No.GSK-68. - J.H. Tangye. Replying to your Hr7/GM/9.9.26., Hs. is in a position to supply us with the modified Steering parts suitable for fitting on the… | ||
| Scan082 | Correcting details about a steering changeover for the 20HP model for chassis GSK-68. | ||
| View original record | COPY. W/S. - Hr. Hm4/W11.9.26. Re Chassis No.GSK-68. - J.H. Tangye. With further reference to our Hm/WW14/W10.9.26., this memo is not quite correct. The changeover of the new type of Steering for the… | ||
| Scan083 | Letter regarding a steering modification for a 20HP car, questioning the cost of a complete steering column replacement. | ||
| View original record | C O P Y. S/W. C1/C14.9.26. Re GSK.68 - J.H. Tangye Esq. Hm4/W11.9.26. Hm/WW14/W10.9.26. The Standardisation Sheet for this modification to the 20HP. steering has now been signed and has been returned… | ||
| Scan084 | Improvements to address the 'worst features' of the 20 HP and Phantom models. | ||
| View original record | To BJ. from Hs/Rm. c. to R. Wor.✓ c. to E. DA. c. to Ey.✓ ORIGINAL X4118 Ha/Rm2/LG20.10.26. 20 HP. AND PHANTOM "WORST FEATURES". BJ19/E5.8.26. X4117 With reference to BJ15/E18.10.26. The present… | ||
| Scan085 | List of vehicle faults, detailing the current status and any solutions or improvements made. | ||
| View original record | contd :- -2- (5) Burning of platinum points - battery ignition: desirability of some form of battery charge indicator. An improved seal for excluding oil vapour and better ventilation has been… | ||
| Scan086 | Quarterly complaints report for the 20HP model for the period ending September 30th, listing the 12 worst issues. | ||
| View original record | Mr H. (Three copies)? X418 HS R B J W O R E D a By Hs Hm12/W28.10.26. QUARTERLY COMPLAINTS - 20HP. From the records we have kept, of cars received at W. during the quarter ending Sept. 30th, the… | ||
| Scan087 | Customer complaints about vehicle springing, springs, and platinum points, with responses on potential cures. | ||
| View original record | -2- Hml2/W28.10.26 Contd. Nature of Complaint. No.of Cars. Has a cure been found or not? Prior to India. India Series. Springing uncomfort- 1. 4. It is impossible to make a specification which will… | ||
| Scan088 | A broken side steering tube on 20-HP Chassis No.71-A-8. | ||
| View original record | DY. C. to Hs. C. to D/L. X4118 Hs RECEIVED NOV 5 1926 Hm/NRC/D5.11.26. 20-HP. Chassis No.71-A-8. - J.P. Chettle Esq. The side steering tube of this car has broken near the middle. We have no record of… | ||
| Scan089 | Letter from a customer concerning a damaged steering tube on a 20-HP vehicle, Chassis No. 71-A-8, and a subsequent near-accident. | ||
| View original record | COPY. TELEPHONE - CITY 5638. CENTRAL 5178. TELEGRAMS - FELDMUHLE, MANCHESTER. JAMES P. CHETTLE, 29, MAJOR STREET, MANCHESTER. November 1st. 1926. Messrs. Rolls-Royce Ltd., DERBY. Dear Sirs, 20-HP.… | ||
| Scan090 | The concluding page of a typed letter from James P. Chettle. | ||
| View original record | I have no doubt the matter will receive your usual careful and considerate attention. Yours very truly, (Signed) James P. Chettle. JPC/NM. | ||
| Scan091 | Accident report detailing slight damage to a wing and a scratched locking ring. | ||
| View original record | C O P Y. Hm. 2nd. Nov. 1926. Chettle. - 71-A-8. This accident was a slight one, being a "brush down" by the side of the wing, and a scratched locking ring. The wing itself was slightly dented and the… | ||
| Scan092 | Steering complaints on the 20 HP chassis leading to lost sales, and considering alterations. | ||
| View original record | Wor.Hs.By. PN. CWB. AB KL4118081 C5/C13.11.26. Re 20 h.p. Steering Complaints. -------- Further to our C1/C13.11.25. we enclose herewith copy of letter we have this morning received from a prospective… | ||
| Scan093 | Letter from a potential customer complaining about road shock through the steering wheel, leading them to purchase a French car instead. | ||
| View original record | Rushford Hall, Thetford, Norfolk. Nov.11th 1926. Cx/DHG/DP91126 Dear Sirs, When in France lately, I met a friend with his 20 H.P. Rolls Weyman Saloon, 1926 model, and he kindly allowed both Mrs.… | ||
| Scan094 | Customer's steering complaint on a 20 HP car and the subsequent actions. | ||
| View original record | Wor. Hs. By. PN. CWB. X4118 C1/C13.11.26. Re 20 h.p.Steering Complaints. ---- We attach copy of report from PN. in regard to the steering of Mr. Guy Knowles' car. Mr. Knowles has been complaining of… | ||
| Scan095 | Steering modifications made to a 20 HP Saloon to address customer complaints about road shock, wobble, and handling. | ||
| View original record | To BJ. c.c. CWB. PN1/RH11.11.26. Today I handed over to Mr. Guy Knowles his 20 h.p. Saloon, after having a run with him on this car and after making tests yesterday, since N. have fitted the available… | ||
| Scan096 | Clarifying the position and modifications of the 20 HP steering system. | ||
| View original record | To C. from Hs. c. to Wor. c. to BY. c. to FN. c. to CWB. [Handwritten]: X CWB Hs5/LG15.11.26 20 HP. STEERING. [Handwritten]: x5430 [Handwritten]: x5450 With reference to C1/C13.11.26 and C5/C13.11.26.… | ||
| Scan097 | Continued discussion on steering modifications for the 20 HP model, comparing springs with the Phantom and noting delays in introducing a new system. | ||
| View original record | contd :- -2- to this car would not make the steering satisfactory for Continental road conditions as described in Mr. Muskor's letter. We have recently pointed out to R. that the springs in the side… | ||
| Scan098 | Cover memo for a list of principal complaints on the 20 HP and Phantom cars dealt with by the Repair Department. | ||
| View original record | To R. from Hs. c. to BJ. Wgr. c. to RG. E. c. to DA. Hm c. to BY. +4118 Hs3/LG16.11.26. COMPLAINTS - PHANTOM & 20 HP. +4117 Attached herewith is a list of the principal complaints on the 20 HP. and… | ||
| Scan099 | Quarterly report listing the 12 worst complaints for the 40/50 HP Phantom model. | ||
| View original record | COPY. QUARTERLY COMPLAINTS - 40/50 HP. PHANTOM. From the records we have kept of cars received at W. during the quarter ending Sept. 30th., the following are the 12 worst points :- Nature of… | ||
| Scan100 | Quarterly report on the 12 worst complaints for the 20 HP model for the quarter ending September 30th. | ||
| View original record | COPY. QUARTERLY COMPLAINTS - 20 HP. From the records we have kept of cars received at W. during the quarter ending Sept. 30th, the following are the 12 worst points :- | Nature of Complaint. | No. of… | ||
| Scan101 | Report page detailing complaints for the 20 HP model, specifically regarding broken front springs and burning platinum points. | ||
| View original record | contd :- -2- COMPLAINTS - 20 HP. Nature of Complaint. | No. of cars. Prior to India. | India Series. | Has a cure been found or not? --- | --- | --- | --- Broken front springs. | 2 | 0 | This does not… | ||
| Scan102 | Complaints and proposed solutions for the Phantom & 20 HP models, covering issues with springing, brake servo, and throttle sticking. | ||
| View original record | COPY. +4118 To B.J. } FROM R. c. to WOR. BY. c. to DA. E. R2/M18.11.26. PHANTOM & 20 HP! COMPLAINTS. X5770 X8770 <6117 Referring to Hs3/LG16.11.26., to stop the complaints on the Phantom we must take… | ||
| Scan103 | Necessary modifications for a vehicle's carburetter, steering, heat insulation and other chassis faults. | ||
| View original record | contd :- -2- We understand that a new spray chamber will be necessary for the carburetter. Whether the existing spray chamber can be machined in such a way as to permit of the roller bearing being… | ||
| Scan104 | Complaints and proposed solutions for Phantom & 20 HP models, focusing on springing, brake servo, and throttle issues. | ||
| View original record | To BJ. From R. To Hs. c. to Wor. BY. c. to DA. E. X4118 R2/M18.11.26. PHANTOM & 20 HP. COMPLAINTS. X.4117 X.8370 X.4118 X.5770 Referring to Hs3/LG16.11.26., to stop the complaints on the Phantom we… | ||
| Scan105 | Necessary corrections for the carburetter, steering, and heat issues, and addressing steering wobbles. | ||
| View original record | contd :- -2- We understand that a new spray chamber will be necessary for the carburetter. Whether the existing spray chambers can be machined in such a way as to permit of the roller bearing being… | ||
| Scan106 | List of faults for the 20 HP model, titled 'Re Six Worst Features'. | ||
| View original record | S/W -> Hs. (c. to BP) X418 013/C25.11.26. Re Six Worst Features. ----- We have a list of the 40/50 h.p. but we do not appear to have specified a list of the 20 h.p. We are accordingly sending you… | ||
| Scan107 | List detailing the twenty worst features of the 20 HP model. | ||
| View original record | 25.11.26. 20 H.P. WORST FEATURES. ----- (1) Steering control. (2) Troubles with petrol system. (3) Starter failures. (4) Poor performance, including inefficient and booming silencer. (5) Clutch… | ||
| Scan108 | Responding to a list of technical issues and features requiring attention on the 20 HP model. | ||
| View original record | 4418 To C. from Hs. c. to EP. Hs2/LG29.11.26. C13/C25.11.26. 4417 In our opinion, the features that demand urgent attention are :- (1) Starter failures. (2) Unreliability of slipper drive. (3)… | ||
| Scan109 | List of vehicle faults and the company's response or proposed actions for each issue. | ||
| View original record | contd :- -2- (10) Engine squeaks, squawks and knocks. (Handwritten: Squawks) There is a trouble with piston knocks on the 20 HP. We shall shortly however be standardising a modification to the piston… | ||
| Scan110 | Issue with oil leaks in the water pump drive. | ||
| View original record | contd :- -3- (20) Oil leaks in water pump drive. There is no reason why this should occur. Hs. | ||
| Scan111 | Replying to a list of engine and component features or issues. | ||
| View original record | To C. from Hs. X4118 Hs4/LG29.11.26. C9/C17.11.26. X4117 X4118 The following is our reply to the features mentioned in H5/LH12.11.26. (2) Throttle control. We have already sent round a standardisation… | ||
| Scan112 | Status update on various vehicle component modifications and tests, including petrol gauges, slipper drives, and bonnet louvres. | ||
| View original record | contd :- -2- (20) Larger petrol gauge dial. This has not yet been approved by R. and no tests have been made with it. (22) Seizure of slipper drives. This is receiving attention. (23) Servo jagger.… | ||
| Scan113 | Customer's feedback on steering improvements to Chassis No. GSK-38. | ||
| View original record | S/W. To Hs. Copy to W.P. " " Hm. X4118 PN3/EH.30.11.26. You will be interested to read the attached extract from a letter received from Mr. Guy Knowles, Chassis No. GSK-38, in respect of the… | ||
| Scan114 | Extract from a customer letter expressing satisfaction with new steering. | ||
| View original record | COPY Extract from letter from Guy Knowles Esq. dated 26. 11. 26. " I've delayed writing till I had given the 20 a good trial with the new steering. It is a different animal altogether, and I've not… | ||
| Scan115 | Complaints, quality control, and delivery schedules for the 20-HP cars. | ||
| View original record | W/S c. Hs. XLHUS EP1/H3.12.26. re. Worst Features on 20-HP. Cars With reference to Sales memo. C13/C25.11.26. and Hs. reply, Hs.2/LG.29.11.26 - the usual question appears to arise :- Are we making the… | ||
| Scan116 | Quarterly complaints report for the 20HP model listing issues, number of cars affected, and remedies. | ||
| View original record | QUARTERLY COMPLAINTS - 20HP For quarter ending 25.12.26. W. - signifies Works. N. - " Cricklewood. P. - " Paris. Nature of Complaint. | No. of cars. Prior to India. | No. of cars. India Series. |… | ||
| Scan117 | Summary report detailing customer complaints for the 20HP model, categorized by issue with remarks on solutions. | ||
| View original record | -2- 20H.P.(Complaints.) | Nature of Complaint. | No. of Cars. Prior to India. | India Series. | Remarks. | |---|---|---|---| | Rear Axle Thrust Bearings. | W. 13. N. 9. P. - | W. 5 - 18. N. 6 - 15. P.… | ||
| Scan118 | Vehicle complaints for the 20HP model, detailing issues and potential remedies. | ||
| View original record | 20HP. (Complaints.) -3- Nature of Complaint. | No. of Cars. | Remarks. Prior to India. | India Series. Burning Platinum Points. | W. - | W. 4 - 4. N. 1. | N. 2 - 3. P. - | P. - I. | We hope the new… | ||
| Scan119 | Uncertainty over the effectiveness of modified steering parts for the 20 HP model, following a customer's initial satisfaction. | ||
| View original record | X4118 S/W C&SK 3f C15/C13.12.26. Re Modified Steering Parts for the 20 h.p. We seem to be a little uncertain in regard to the position of this matter. So far as we understand the position, Mr. Guy… | ||
| Scan120 | Streamlined process for handling complaints regarding 40/50 HP and 20 HP cars. | ||
| View original record | To WOR. from Hs. c. to Hm. c. to C. +4118 Hs3/LG3.1.27. 40/50 HP. AND 20 HP! COMPLAINTS. +4117 With reference to the sheets of complaints of Phantom and 20 HP. cars which we have received from Sales… | ||
| Scan121 | Request to add a missing point, 'CLUTCH JAGGER', to a report on the worst features of the 20 HP model. | ||
| View original record | X4118 S/W Hs. Re Worst Features on 20 h.p. C2/C14.1.27. sent by bag this morning should have ended:- " (6) CLUTCH JAGGER. or what other order do you suggest? " Would you kindly have this added.… | ||
| Scan122 | Letter addressing platinum point pitting and offering steering modifications for a 20-HP Chassis. | ||
| View original record | Copy for Hs. X4118 Hm/NRC19/D7.1.27. 7th. January 1927. RECEIVED G.D. Flather Esq., Oak Croft, Ranmoor, SHEFFIELD. Dear Sir, 20-HP. Chassis No.GMK-49. In reply to your favour of the 5th.inst., we… | ||
| Scan123 | Customer letter regarding a faulty platinum contact screw and an inquiry about a new steering column fitting. | ||
| View original record | C O P Y. TELEPHONE - 113 BROOMHILL. OAK CROFT, RANMOOR, SHEFFIELD. January 5th. 1927. Messrs. Rolls-Royce Ltd., DERBY. Dear Sirs, Chassis No. GMK-49. Will you please send me another platinum contact… | ||
| Scan124 | Requesting the preparation of a 750 worm and nut for a 20 HP steering column for a customer's car. | ||
| View original record | To RHC. from Hs/Rn. VC4118 Hs/Rn1/LG13.1.27 20 HP. STEERING. X5430 We have promised to supply a 750 worm and nut to production for Mr. Flathers car F.54941 raked column. Will you therefore please… | ||
| Scan125 | Worst features and customer complaints regarding the 20 HP model. | ||
| View original record | S/W Hs. 4418 C2/014.1.27. Re Worst Features on 20 h.p. ------------------- With reference to your Hs2/LG29.11.26, what we are trying to get at is the order of urgency of various items on the 20 h.p.… | ||
| Scan126 | Listing and responding to various vehicle performance issues including clutch, brakes, springs, and engine noises. | ||
| View original record | Hs. -2- 02/C14.1.27. (c) A more efficient method of silencing the exhaust. (You have, in your experimental reports, given us details of the degree of efficiency of this part.) (d) The lightening of… | ||
| Scan127 | Page discussing a numbered list of vehicle faults and concluding with a prioritized list of issues to address. | ||
| View original record | Hs. -3- (14) NOISY TAPPETS. We note you think this should be deleted. (15) APPEARANCE OF PETROL AND OIL FILLER CAPS, ETC. We note your remarks. (16) BATTERY IGNITION POINTS BURNING. This item is… | ||
| Scan128 | On complaints of squeaking brakes on 'India' cars, suggesting a damper as a potential solution. | ||
| View original record | To Da. from Hs/Rm. c. R. BJ. BY. +4118 Hs/Rm2/T24.1.27. +4117 With reference to Hm's quarterly list of Complaints, we see that there are 22 complaints of brakes squeaking on the "India" cars. The… | ||
| Scan129 | Complaints about a new friction scheme on the swinging link for the Phantom and 20 HP models. | ||
| View original record | X4118 To CWB. from Hs. Hs3/LG28.1.27. COMPLAINTS ON NEW PHANTOM AND 20 HP. 44117 X8370 Replying to CWB14/GM27.1.27. The new scheme for applying friction on the swinging link on the Phantom is… | ||
| Scan130 | Brief typed memo requesting a response regarding the 'Worst Features' on a 20 HP model. | ||
| View original record | S/W Hs. +4118 C8/C31.1.27. Re "Worst Features" on 20 h.p. ------ We shall be glad to hear from you in regard to this matter as quickly as possible. C. Hs. [Stamp Text]: RECEIVED [Stamp Text]: 3 JAN… | ||
| Scan131 | Quarterly complaint record regarding a sample of worn Tappet Pins from chassis GCK-2 after 3,000 miles. | ||
| View original record | Hs. X4118 Hm/CI14/EW1.2.27. RE. Quarterly Complaints. (Tattersall. Chassis GCK-2). Herewith please receive sample of Tappet Pins removed from the above chassis, which show wear. The approximate… | ||
| Scan132 | Listing the worst features of the 20 HP model and the proposed actions for improvement. | ||
| View original record | To C. from Hs. c. to Wor. Y448 HsB/LG2. 2. 27. WORST FEATURES ON 20 HP. XS770 Replying to C2/C14.1.27. We agree that the order of worst features on the 20 HP. is as follows :- (1) Starter motor… | ||
| Scan133 | Modifications made to a customer's steering system on a 20hp chassis and the positive feedback received. | ||
| View original record | W/s. Hs. Wor. Hs X4118 Stamp: FEB 26 1927 Hm/NRC21/EW25.2.27. G.D. FLATHER ESQ. Chassis GMK-49. Stamp: RECEIVED The above owner has complained bitterly about the Steering of his 20, ever since he took… | ||
| Scan134 | Urgent internal memo regarding a dissatisfied customer's chassis, GNK-74, with a handwritten reply. | ||
| View original record | S/W Hs. URGENT X4118 Whr.12/FP.8.3.27. Re: GNK-74 - Alberto. The above is in Switzerland. The owner is very dissatisfied with the chassis and wants us to make some offer for taking it back in part… | ||
| Scan135 | Internal memorandum regarding a customer's request for polished carburettor jets for a 20-HP Chassis GYK-48. | ||
| View original record | X4118. Hs. c. to Hm. (2 copies to EWT) D/BP/F12/ET 23.3.27 Re. 20-HP Chassis GYK-48 - T. Simpson Esq., Below is extract of Inspection Memorandum No. 924 by Cr. We understand from Hm. that you are… | ||
| Scan136 | Quarterly complaints report for the 20HP model for the quarter ending in March 1927. | ||
| View original record | W. - signifies Work. N. - " Cricklewood. P. - " Paris. +4118 QUARTERLY COMPLAINTS. 20HP. For quarter ending 25.3.27. | Nature of Complaint. | No. of Cars. Prior to India. | No. of Cars. India Series.… | ||
| Scan137 | Summary of car complaints, the number of cases reported, and remarks on remedies. | ||
| View original record | -2- Nature of Complaint: Engine Knocks (various). No. of Cars Data: Prior to India (W. 1., N. -, P. -, Total 1.), India Series (W. 3., N. 1., P. 1., Total 5.), Last qtr's total - 7. Remarks: No… | ||
| Scan138 | Summary table of vehicle complaints, affected car statistics by series, and proposed engineering remedies. | ||
| View original record | -3- | Nature of Complaint. | No. of Cars. Prior to India. | India Series. | Last qtr's total | Remarks. | |---|---|---|---|---| | petrol starvation. | W. - N. 1. P. - | W. 3. N. 3. P. - Total 7. | 3.… | ||
| Scan139 | Single instance of a broken crankshaft, attributing the failure to a seized Slipper Drive. | ||
| View original record | -4- Nature of Complaint. | No. of Cars. | Remarks. Prior to India. | India Series. | Broken Crankshaft. | W. 1. N. - P. - Total 1. | W. - N. - P. - Last qtr's total - nil. | This is the only… | ||
| Scan140 | Returning a list of quarterly complaints which require no further alteration. | ||
| View original record | To Hm. from Hs/Rm. X4118 Hs/Rm3/LG3.5.27. X4117 We return herewith your list of quarterly complaints which we think do not now require any further alteration. Hs/Rm. | ||
| Scan141 | Letter regarding the dispatch of a broken crankshaft and damper for chassis GRK.19. | ||
| View original record | To BY from Hm. C. to Hs. X418 Hm's Dept. Hm. is absent. WW7/W13.5.27. Chassis No. GRK.19 - Miss Edwards. Your BY4/H10.5.27. In accordance with your request we sent to you this morning the remainder of… | ||
| Scan142 | Crankshaft failure, likely caused by a corroded damper due to the car being stationary. | ||
| View original record | X4118 c.Hs. BY4/H. 10.5.27. GRK-19. - MISS EDWARDS. Referring to HM/NRC8/D.9.5.27. we consider that the main cause of the trouble has been the fact that the car has been standing for long periods at… | ||
| Scan143 | Brief history of chassis number GRK-19, belonging to Miss Edwards, including its travels and modifications. | ||
| View original record | X4118 This will interest you By 11-5-27 [STAMP: RECEIVED] [STAMP: 11 MAY 1927] [STAMP: Copy to BY.] [STAMP: REOE] Sc/Hn22/EDI/10. 5. 27. CHASSIS NO. GRK-19, MISS EDWARDS. Hm/NRC8/D9. 5. 27. We suggest… | ||
| Scan144 | Confirming the prioritised list of the worst features on the 20 HP model. | ||
| View original record | S/W Hs. X4118 025/024.6.27 WORST FEATURES ON 20 h.p. ----- With reference to your suggestion that the order should be as set out below, we agree that this is the correct order, viz:- 1. Starter motor… | ||
| Scan145 | Quarterly complaints report for the 20HP model for the quarter ending 24th June 1927. | ||
| View original record | Handwritten: X4118 Handwritten: HMS/W19.7.27 Handwritten: X4117 W. - sign' ies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. 20HP. For quarter ending 24.6.27. | Nature of Complaint. |… | ||
| Scan146 | Summary table of vehicle complaints, the number of cars affected, and corresponding remarks. | ||
| View original record | -2- | Nature of Complaint. | No. of Cars. Prior to India. | No. of Cars. India Series. | Remarks. |… | ||
| Scan147 | Common vehicle complaints, the number of affected cars, and the corresponding technical remedies. | ||
| View original record | -3- Nature of Complaint. No. of Cars. Prior to India. India. Series. Remarks. Petrol starvation. W. 2. N. - P. - W. 2. N. - P. - total- 4. Last qtrs total- 7. This is caused by foreign matter which is… | ||
| Scan148 | Complaints of broken camshaft wheels and crankshafts. | ||
| View original record | -4- Nature of Complaint. No. of Cars. Prior to India. India. Series. Remarks. Broken Camshaft Wheel. W. - W. - 1. Last qtr's total - 1. N. - N. - P. - P. - This is a case of a broken Boss on the… | ||
| Scan149 | Quarterly complaints report for the 20 HP model, listing issues, car counts, and remarks. | ||
| View original record | W. - signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. 20 HP. For quarter ending 30.3.27. Handwritten top right: X4118, Hm4/KW11/11/27, X4117 Nature of Complaint | No. of cars… | ||
| Scan150 | Summary table of vehicle complaints, car counts, and resolution remarks. | ||
| View original record | -2- Nature of Complaint. | No.of Cars prior to India. Series | India Series. | Remarks. Rear Axle thrust bearing. | W. 10. N. - P. - total 25. | W.16. Last qtr's N. - P. - total 19. | The old design… | ||
| Scan151 | Table detailing vehicle complaints, the number of cars affected, and remarks on the causes and remedies. | ||
| View original record | -3- | Nature of Complaint. | No. of Cars prior to India Series. | India Series. | Remarks. | |---|---|---|---| | Petrol Starvation. | W. - | W. 3. Last qtr's | This is caused by foreign matter which… | ||
| Scan152 | Table detailing complaints, statistics, and remarks for issues with exhaust pipe brackets and dynamo drive rattles. | ||
| View original record | -4- Nature of Complaint. Exhaust Pipe Bracket. We have no cure for this at present. A sliding joint in the front end of the silencer would do away with most of the trouble due to heat. Dynamo Drive… | ||
| Scan153 | Suspension complaint from a customer and proposing alterations for a 20 HP car, chassis GAJ-37. | ||
| View original record | S/W Jb X4178 S/W. Hm/NRC. Copy to:- Hs. Whr. OWB14/GM/3.10.27. Re: Chassis No. GAJ-37. Herr Otto Schindler. With reference to your Hm/NRC5/KW1.10.27. I have become interested in the springing of this… | ||
| Scan154 | Modification of the '20' model's suspension for Continental conditions. | ||
| View original record | (2) Would you therefore please get in touch with Hs. on this matter and jointly arrive at a position as to the best action to be taken. I wish to emphasise the importance of making the suspension of… | ||
| Scan155 | Stiffer spring options and their rates for chassis GAJ-37. | ||
| View original record | X4118 W/S-CWB c to Hs C. to Whr RECEIVED OCT 6 1927 Hm/NRC1/MW6.10.27 RE CHASSIS GAJ-37 In reply to your CWB-14, we agree that for a car which is normally driven on bad roads, stiffer springs seem… | ||
| Scan156 | Settlement of charges for work carried out on chassis GNK-93 for M. Jose de Astoreca. | ||
| View original record | X4118 G/WAB/TS1/DF. 10. 10. 27. Re. Chassis No. GNK-93. M.Jose de Astoreca. +++++++++++++++++++++ Paris have recently forwarded us their charges for work carried out by them in the early part of this… | ||
| Scan157 | Requesting a comparison between cases GNK-93 and GNK-74, following the discovery of acid corrosion in the engine of GNK-93. | ||
| View original record | COPY. WHR.15/FP.1.4.27. S/W. Re: GNK-74 - Schmidt for Alberto. GNK-93 - Astoteca. In the case of GNK-93, Paris advise us (in Ps25/RJ. 18.3.27.) that they have completely dismantled the engine and that… | ||
| Scan158 | Chasing a reply regarding a Request for Credit for work carried out on chassis GNK-93 for M. Jose de Astoreca. | ||
| View original record | Hs. X4118 G/WAB/TS3/LSP27.10.27. re Chassis No.GNK-93. M.Jose de Astoreca, Attached to our memo. G/WAB/TS1/DF10.10.27. we sent you a copy of memo. Whr15/FP1.4.27., and asked if you had received the… | ||
| Scan159 | Chasing a reply regarding charges for chassis GNK-93 to finalise October figures. | ||
| View original record | Hs. [Handwritten]: X4LLV G/WAB/TS.5/HO. 2.11.27. Chassis GNK-93. Will you please let us have a reply to our memos G/WAB/TS1/DF10.10.27 and G/WAB/TS3/LSP27.10.27. We are anxious to include the charge… | ||
| Scan160 | Badly corroded pieces found on a newly delivered 20 HP car, chassis GNK-93. | ||
| View original record | To G/WAB. from Hs. X9118 Hs1/LG3.11.27. Chassis GNK-93. X5770 With reference to G/WAB/TS.5/HO2.11.27. We were shewn by Ps. at Paris some 20 HP. pieces which were badly corroded. As the car had only… | ||
| Scan161 | The 20 HP car for Mr. Geoffrey Smith. | ||
| View original record | +9118 U. from DA/EV. c. to Hs. DA/EV2/M11.11.27. MR. GEOFFREY SMITH. X.5770 X.4118 We have on several occasions mentioned the case of the 20 HP. for Mr. Geoffrey Smith to R., and he has asked us to… | ||
| Scan162 | Cover letter for the quarterly complaints report concerning the New Phantom and Late 20 HP chassis. | ||
| View original record | To from Hm. B.J. W.R. C.G. CWB. Ha. Hs. I.P. T.X. C.C. Flt. Australia. Cy. R.R. America, Inc. X4118 RECEIVED NOV 14 1927 Hm4/K/11.11.27. QUARTERLY COMPLAINTS. New Phantom and Late 20 HP. Chassis. The… | ||
| Scan163 | Quarterly complaints report for the 40/50 Phantom model for the quarter ending in September 1927. | ||
| View original record | W. - signifies Works. N. - " " Cricklewood. P. - " " Paris. QUARTERLY COMPLAINTS. For quarter ending 30.9.27 40/50 - Phantom. Nature of Complaint. Noisy Tappets. Keyed type tappets and extra tappet… | ||
| Scan164 | Summary report on vehicle complaints and remedial actions, detailing issues and car counts. | ||
| View original record | -2- Nature of complaint. Steering (various). We expect complaints from the original steering. There are sufficient modifications to cure any complaints that arise. Noisy magnetos & magneto failures.… | ||
| Scan165 | Summary table of vehicle complaints and remarks on their resolution. | ||
| View original record | -3- Nature of complaint. Water Pump Failures. Handwritten: Modified spring loaded gland successful Front Wheel Ball Bearing Failures. Springing complaints. Handwritten: There will always be present… | ||
| Scan166 | Summary table of reported vehicle complaints, car counts, and remarks on fixes. | ||
| View original record | -4- Nature of complaint. | No. of Cars. | Remarks. Fabric Coupling Failures. No. of Cars: W. 7. N. - P. 2. Total 9. Last qtr's total - 10. Remarks: Failures occur due to rivets working loose, and we… | ||
| Scan167 | Summary of vehicle complaints regarding valve springs and exhaust cut-outs, with corresponding remarks. | ||
| View original record | -5- Nature of Complaint. Valve Springs. Exhaust Cut-out sticks. (Handwritten) We have not experienced this trouble since fitting the direct control and stop. We should like to see a cut out of this… | ||
| Scan168 | Criticisms from Lieut. Colonel Paddon regarding a 20 HP Chassis, number GRJ-29. | ||
| View original record | S to W. for E.P. [struck through] C. to Hs. [struck through] G. to H. [struck through] XC4118/ CWB9/CP28.11.27. re. 20 H.P. Chassis N. GRJ-29. We have received some criticisms of the above car from… | ||
| Scan169 | Responding to a compiled list of the worst vehicle features and faults. | ||
| View original record | To C. from Hs. 4118 HsL/LG.28.11.27. LIST OF WORST FEATURES. 4117 We are very sorry to see that this list now appears to have been arranged in order to show the maximum number of complaints. In this… | ||
| Scan170 | List of numbered responses to design issues, continued from a previous page and for the 20 HP model. | ||
| View original record | contd : -2- 14. This is receiving attention. 15. We do not know how to make it any better on present engine. 16. When the latest pieces are used and adjustments are correct, we do not know how to make… | ||
| Scan171 | Fitting stiffer springs to Herr Otto Schindler's car, noting improved controllability but reduced rear seat comfort. | ||
| View original record | To CWB. from Hs/Rm. X4118 Hs/Rm2/LG23.12.27. X540 With reference to CWB14/GM3.10.27. We have a set of these stiffer springs which might be fitted to Herr Otto Schindler's car, but the results we have… | ||
| Scan172 | Fitting stiffer springs to chassis GAJ-37 for Director Schindler. | ||
| View original record | RECEIVED S/W [REDACTED] X4118 copy to Hs✓ Whr/Macl/MHA.6.1.28. Re: 20 h.p. Chassis GAJ-37 - Director SCHINDLER. ------------------------------------------------- With reference to your Hs/RM2/LG of… | ||
| Scan173 | The springing issues on chassis GAJ-37, discussing recommendations for stiffer springs and payment liability. | ||
| View original record | W/S-Whr c to H/s-Rm c-to D/L X418 Hm/NRC6/MW9.1.28. RE. 20 HP. CHASSIS GAJ-37 - DIRECTOR SCHINDLER. In reply to your Whr/Mac1/MHA6.1.28. We are afraid that, so far as the springing of this car is… | ||
| Scan174 | Relaying a customer's disappointment regarding the unavailability of smaller wheels for his new 20 hp car. | ||
| View original record | Hs X418 BY...from C. -c. to Hs. Re Mr.Geoffrey Smith Mr. Geoffrey Smith writes me in regard to his new 20 hp car as follows:- "With regard to tyres, I certainly am disappointed to know that the… | ||
| Scan175 | Unsuitability of fitting 19' wheels to a 20 HP chassis for Mr. Geoffrey Smith. | ||
| View original record | W/S. c. D/En. c. Hs. XH116 BY/Cgh3/G.11.1.28. re 20 HP. CHASSIS FOR MR. GEOFFREY SMITH. With reference to C16/C10.1.28. we have discussed the question of fitting wheels with 19" rims with the… | ||
| Scan176 | The failure of a New Departure type Ball Bearing from the bevel pinion of chassis GZK-8. | ||
| View original record | X4118 BY. C-Hs. Hm/NRC12/MW3.2.28. re CHASSIS GZK-8 - RUSHTON. We handed to you this afternoon the New Departure type Ball Bearing from the bevel pinion of the above car. The chassis left Works in… | ||
| Scan177 | Faults found on Chassis No. GXL-38, including a failing oil gauge and a loose spare wheel. | ||
| View original record | S/W. Hs. Copy to:- EP. X4118 CWB8/GM/21.2.28. Re: Chassis No. GXL-38. P. Barry, Esq. I have had a letter from Mr. Barry from the South of France with reference to the above car. In general he is… | ||
| Scan178 | Quarterly complaints report for the 20 HP model, detailing issues and proposed remedies. | ||
| View original record | W. - Signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. 20 HP. Handwritten Note (Top Right): Hm1/KW 9/6/28 Handwritten Note (Top Right, below date): X4117 Handwritten Note (Right… | ||
| Scan179 | Summary of vehicle complaints, number of affected cars, and engineering remarks on fixes. | ||
| View original record | -2- Nature of Complaint. | No. of cars prior to India. | India Series. | Remarks. Broken Front Springs. | W. - N. 1. P. - Total: 1. | W. 5. N. - P. - Total: 5. Last qtr's. total 16. | An increase in… | ||
| Scan180 | Summary table of vehicle complaints, the number of cars affected, and the corresponding remedial actions or design status. | ||
| View original record | -3- Nature of Complaint. | No. of cars prior to India. | India Series. | Remarks. Brakes. Squeaking. | W. - N. 1. P. - total 14. | W. 4. N. 9. P. - Last qtr's. total - total 23. | An 80% cure has been… | ||
| Scan181 | Responding to quarterly complaints about carburetter flooding, noisy tappets, and noisy engine gears. | ||
| View original record | QUARTERLY COMPLAINTS. -------------------- Referring to Hm1/KW.9.6.28. there are one or two points which I would like to mention in connection with this matter. 1/- Carburetter Flooding. We fit… | ||
| Scan182 | Quarterly complaints report for the 20 HP model for the period ending 30th June 1928. | ||
| View original record | W. - Signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. Quarter ending 30.6.28. 20 HP. Nature of Complaint: Starter Motor Failures from Various Causes. No. of Cars - Pre-India:… | ||
| Scan183 | Summary table of vehicle complaints, fault counts, and remarks on corrective actions. | ||
| View original record | -2- Column 1: Nature of Complaint. Broken Front Springs. Dynamo Failures. Noisy Tappets. Servo Fierce & Grabbing. Column 2: No. of Cars. Pre-India. W. 4. N. 11. P. - W. - N. 3. P. - W. 1. N. - P. - W.… | ||
| Scan184 | Summary table of vehicle complaints by car series, with totals and remarks on actions taken. | ||
| View original record | -3- TABLE DATA: Column Headers: Nature of Complaint, No. of Cars (Pre-India, India Series), Last Qtr's. Total, Remarks. ROW 1: Nature of Complaint: Brakes Squeaking. No. of Cars - Pre-India: W. 1:, N.… | ||
| Scan185 | 'firing in the silencer' issue on chassis GRK-23, attributed to a highly efficient carburetter and the subsequent actions taken. | ||
| View original record | Bd. [crossed out] C. to By. [crossed out] C. to Wor. [crossed out] C. to BP. [crossed out] C. to Hs. Handwritten: X4118 Hml1/KW20.7.28. Chassis No. GRK-23. Colville. Following your telephone message… | ||
| Scan186 | Cause of slight explosions in the silencer due to a customer's driving habits. | ||
| View original record | BJ. c. Hm. c. Hs. c. Wor. ---------------- X4118 BY7/G.7.8.28. CHASSIS NO. GRJ-23. COLVILLE. ------------------------------------ Hm. has handed over to me your memo BJ1/E. 25.7.28. and copy of Mr.… | ||
| Scan187 | Exhaust system explosions when coasting downhill and potential remedies. | ||
| View original record | - 2 - BY7/G.7.8.28. above. It must not be overlooked that the exhaust system is hot, and has heated up the weak mixture pushed slowly through into it from the slightly open throttle in readiness for… | ||
| Scan188 | Suggesting sending specific front and rear springs for vehicle GYL-25 and investigating the question of 'nip'. | ||
| View original record | To Hm, from Hs/Rn. 74118 Hs/RM3/LG27, 8. 8. 28. GYL-25. 75410 With reference to PN5/WT24. 8. 28 attached. We merely dealt with the question generally in a note to R. We suggest that you send Sales a… | ||
| Scan189 | Replacement policy and potential modifications for front road springs on the 20 HP G2 model. | ||
| View original record | Hm. BY. HS. from R. 44118 c. to BJ. Wor. R3/M.8.9.28. X.426 X.4118 20 HP. G2. FRONT ROAD SPRINGS. PRE FRONT-WHEEL-BRAKES. I agree to changing these as they fail. Don't touch anything that is… | ||
| Scan190 | Customer feedback on the inconvenience of the oil emptying arrangement and the non-attached petrol tank cap on new 20 HP cars. | ||
| View original record | XL4118 PN.1/WTL.10.28. 1/S S/W. Wor...from PN. Copy to Hs. Sg. OMB. Mt. Sidney of Hampstead who has long been an enthusiastic owner of Rolls-Royce cars when writing recently a most appreciative letter… | ||
| Scan191 | Cover note for chassis GCK-54, owned by Mrs. Gloag, regarding an issue with 'knocks' and enclosing related correspondence. | ||
| View original record | Hs. X4118 Hm2/W15.10.28. Chassis GCK-54. Mrs.Gloag. Attached hereto is copy of memo reference: CD19/GM12.10.28, and also copy of letter from Mrs.Gloag's Chauffeur. This is the car with knocks - you… | ||
| Scan192 | Arrangements to loan a 20HP car to Mrs. Gloag while her vehicle, chassis GCK-54, is collected. | ||
| View original record | COPY. S/W. CD19/GM/12.10.28. Re Chassis GCK-54. Mrs. Gloag. With reference to Hm2/W8.10.28, we are arranging to loan 20HP. car to this Owner on Monday next. Our man will collect her car and drive same… | ||
| Scan193 | Customer complaint letter regarding squeaking springs and engine detonation issues on chassis GCK-54. | ||
| View original record | C O P Y. 19, LANDSIER ROAD, HOVE, SUSSEX. October 11th. 1928. Dear Sir, Chassis GCK-54. In reply to your letter of the 10th. inst., to Mrs.Gloag, handed to me for reply, I wish to add Mrs.Gloag… | ||
| Scan194 | Forwarding note attaching a memo from the Sales Department regarding chassis GCK-54 for Mrs. Gloag. | ||
| View original record | Hs. X4118 Hm4/W18.10.28. Chassis GCK-54. Mrs.Gloag. For your information we attach hereto a copy of memo reference: CD3/LH17.10.28, received from Sales Dept. Hm. | ||
| Scan195 | Letter from Mrs. Gloag's driver detailing an engine knock and squeaking springs on chassis GCK-54. | ||
| View original record | COPY. . S/W. CD3/LH17.10.28. Chassis GCK-54. Mrs. Gloag. The following is copy of a further letter which we have received from this Owner's driver :- "Yours to hand this morning, and I have now… | ||
| Scan196 | Investigating a knock on chassis GCK-54 for Mrs. Gloag, identifying it as a dynamo rattle and returning the car for engine gear repairs. | ||
| View original record | To Hm. from Hs. c. to Wor. y4118 Hsl/LG22.10.28. CHASSIS GCK-54 - MRS. GLOAG. 45100 We have investigated the knock complained of on this car and have come to the conclusion that it would not be… | ||
| Scan197 | The investigation into a galloping knock and other rattles on chassis GCK-54. | ||
| View original record | C O P Y. To Hs. from Hs/GWH. Hs/GWH22.10.28. RE. CHASSIS GCK-54. We tried this car on its arrival and there was very little symptom of a galloping knock. We pointed out that there was a gear rattle… | ||
| Scan198 | Fitting of shock dampers to car GYL-62 to address a customer complaint. | ||
| View original record | To Hm. from Hs/Rm. X4118 Hs/Rm7/LG31.10.28. X5520 With reference to GYL-62 Car. We have fitted the two shock dampers provided to this car with high pressure springs F.54807, washers .075" to give a… | ||
| Scan199 | Customer complaint regarding the poor non-skid performance of Dunlop tyres and the possibility of re-treading. | ||
| View original record | x4118 To Hm. from Hs/Rm. Hs/EmS/LG2. 11.28. DUNLOP TYRES. x9050 Mr. Worth, who is a personal friend of mine, has two 20 HP. RR. cars. He has complained that they skid badly so that he dare not let his… | ||
| Scan200 | Modified oiling scheme for 20 HP tappets to address noise from wear. | ||
| View original record | To Hm. from Hs. +4118 Hs2/LG5.11.28. X5060 With reference to the attached. There is a modified oiling scheme coming through on the next series of 20 HP. and we see no reason why this should not be… | ||
| Scan201 | Arranging instruction for necessary parts for chassis GSK-55. | ||
| View original record | to Hm. from Hs/Rm. X7418 Hs/Rm2/LG9.11.28. X5950 With reference to chassis GSK-55. We understand that production are making these parts. We therefore suggest that you arrange with BY/CGH. to instruct… | ||
| Scan202 | Quarterly complaints report for the 20 HP model, detailing failures by type and location for the quarter. | ||
| View original record | HARDCOPY X4118 W. - Signifies Works. N. - " Cricklewood. P. - " Paris. Hm2/RW9/11/28 QUARTERLY COMPLAINTS. X4117 Quarter ending 30.9.28. 20 HP. Nature of Complaint. | No. of Cars. Pre-India. | India… | ||
| Scan203 | Summary table of vehicle complaints, detailing the nature of the issue and the number of cars affected by series. | ||
| View original record | -2- Nature of Complaint. | No. of Cars. | Last Qtr's. Total. Pre-India. India Series. Noisy Tappets. W. 1. W. 11. N. 2. N. 5. P. - P. - 19. 21. Servo Fierce & Grabbing. W. - W. 7. N. - N. 7. P. - P. -… | ||
| Scan204 | Forwarding a report about a shock absorber complaint for chassis GEXM-21. | ||
| View original record | X4118 U Hs. C to E.T.(2). (Note: 'C' is struck through) Hm/WW11/W26.11.28. Chassis GEXM-21. F.H. Blackmore, Esq., Bristol. Memorandum No.4247. Reference: Cr5/RK24.11.28. We send you herewith copy of… | ||
| Scan205 | Customer complaint about rattling shock absorbers on chassis GEH-21. | ||
| View original record | C O P Y. H. C. C. to Cx. EWT. N. Cr5/RK24.11.28. Memorandum No.4247. F.H. Blackmore, Esq., Grand Spa Hotel, Bristol. Chassis No.GFH-21. Complete d/y. 14.6.28. Driver - T.E.Harper. Prev.visit 30.10.28.… | ||
| Scan206 | Correspondence regarding noisy shock absorbers on chassis GEM-21 for Mr. F.H. Blackmore. | ||
| View original record | Hs. Hm/WW2/W30.11.28. 20HP. Chassis GEM-21. F.H. Blackmore, Bristol. Please refer to our previous correspondence in reference to the noisy Shock Absorbers on the above car, and to your… | ||
| Scan207 | Customer letter regarding a rattle in chassis GEH-21 and requesting a technician visit to fix the shock absorbers. | ||
| View original record | COPY. GRAND SPA HOTEL, CLIFTON, BRISTOL. 29.11.28. Telegrams: "Spa, Bristol" Hm/WW9/W27.11.28. Dear Sirs, Chassis GEH-21. It is quite inconvenient for me to send car to Derby: Is it not possible for… | ||
| Scan208 | Customer complaint about noisy shock absorbers on chassis GBH-21. | ||
| View original record | To Hm, from Hs/Rn. c. to EWT. X4118 Hs/RnL/LG27.11.28. CHASSIS GBH-21. F.H. BLACKMORE ESQ. BRISTOL. X235 With reference to Hm/WW11/W26.11.28. We should like the opportunity of dealing with this… | ||
| Scan209 | Confirming by telephone that a car, chassis GBM-21, will be available in Bristol. | ||
| View original record | Hs. 44118 Hm/WW13/W3.12.28. 20HP. Chassis GBM-21. F.H. Blackmore, Esq., Grand Spa Hotel, Bristol. This is to confirm the information given to Mr. Robotham by telephone this afternoon, to the effect… | ||
| Scan210 | Hydraulic shock absorber knocks on two chassis, GKM-40 and GKM-12. | ||
| View original record | Hs. Y4118 Hm/WW9/W3.12.28. 20HP. Chassis GKM-40. T. Shires, Esq., per Messrs.Rippon Bros.Ltd., Huddersfield. " Chassis GKM-12. Sir Wm.Aykroyd,Bt., per Messrs. Rippon Bros.Ltd., Huddersfield. We send… | ||
| Scan211 | Letter from coachbuilder Rippon Bros. Ltd. regarding delays and issues with the painting of chassis GKM-40 for Mr. T. Shire. | ||
| View original record | COPY. RIPPON BROS. LTD., HUDDERSFIELD. 1st. December, 1928. Telephone:1516 Huddersfield. RR5/WH11228. Messrs.Rolls-Royce,Ltd., DERBY. Dear Sirs, Re 20HP. Chassis GKM-40. T. Shire,Esq. We thank you for… | ||
| Scan212 | Letter from Rippon Bros. Ltd. reporting a knocking noise from the offside rear hydraulic shock absorber on chassis GKM-12. | ||
| View original record | C O P Y. RIPPON BROS. LTD., HUDDERSFIELD. 1st. December, 1928. RR12/EH11228. Messrs.Rolls-Royce,Ltd., Derby. Dear Sirs, Re Chassis GKM-12. Sir Wm.Aykroyd,Bt. The Owner of this car complains of a… | ||
| Scan213 | The cause of knocking in 20 HP shock absorbers, tracing the issue to a faulty non-return ball valve. | ||
| View original record | To Hm/WW. from Hs/Rm. X4118 Hs/Rml/LG3.12.28. KNOCK IN 20 HP. SHOCK ABSORBERS. X235 With reference to Hm/WW9/W3.12.28. The only way we know of dealing with this complaint at the moment is to treat the… | ||
| Scan214 | Letter to a customer regarding a mechanic being sent to fix an elusive problem with noisy shock absorbers. | ||
| View original record | c. to Hm. X4118 Expl: Dept: Hs/Rn3/LG. 3rd. Dec. 1928. N235 F.H. Blackmore Esq., Grand Spa Hotel, Bristol. Dear Sir, The bearer of this note is one of our Experimental Dept. mechanics. We would ask… | ||
| Scan215 | Test procedures for F. Blackmore's shock absorbers. | ||
| View original record | 4918 TESTS ON F. BLACKMORES SHOCK ABSORBERS. 7235 (A). (1) Ascertain that the balls in the ball valves of the present owners shock absorbers are free and if necessary counter-sink their seats slightly… | ||
| Scan216 | Fitting new production dampers and high-pressure valves to cure a noise issue. | ||
| View original record | -2- We expect that the new production dampers will be better than those he has at present on this car, but we are not certain. It may be that you will be able to leave the car with the new dampers and… | ||
| Scan217 | Letter to a customer regarding an elusive shock absorber issue, with an internal handwritten note questioning the communication strategy. | ||
| View original record | c. to Hm. ✓ X4118 File Expl: Dept: Hs/Rm3/LG. 3rd. Dec. 1928. F.H.Blackmore Esq., Grand Spa Hotel, Bristol. [Handwritten across text] C.L.G.B.M. 21 Dear Sir, The bearer of this note is one of our… | ||
| Scan218 | Confirming a mechanic has been sent to experiment on Mr. Blackmore's car. | ||
| View original record | To Hm. from Hs/Rn. X4118 Hs/Rml/LG4.12.28. X235 X4118 This is to confirm that we have sent one of our men down to deal with Mr. Blackmore's car. As you will see from our letter to him, we have asked… | ||
| Scan219 | Customer's request to fit wellbase type wheels and omit hydraulic shock dampers on chassis 111-YC. | ||
| View original record | Hs. C. to N. X4118 Hm/WW13/KW7.12.28. Chassis No. 111-YC. - Kosky. We have received a memo. from N. under reference A/M18/W6.12.28, which reads as follows :- "This customer asked us for a quotation… | ||
| Scan220 | Fitting balloon tyres to Phantom cars, requiring hydraulic shock absorbers to prevent high-speed wobbles. | ||
| View original record | To Hm/WW. from Hs/Rn. +4118 Hs/Rn2/LG8.12.28. CHASSIS No. 111-YC. KOSKY. 44565 With reference to Hm/WW13/KW7.12.28. We cannot agree to balloon tyres being fitted to Phantom cars with front wheel… | ||
| Scan221 | Investigation into the cause of noisy rear shock dampers on a 20 HP car following a customer complaint. | ||
| View original record | To Wor. To Hm. c. to Mx. c. to BY. from Hs/Rn. V418 Hs/Rn7/LG13.12.28. 20 HP. REAR SHOCK DAMPERS. X5520 In pursuance of our investigation of 20 HP. rear shock damper knocks we investigated the… | ||
| Scan222 | Curing shock absorber complaints and the need for further road test data. | ||
| View original record | contd :- -2- these shock absorbers had not an excessive amount of free move- ment at the ball end. So far we have been able to cure any complaint by doing this, it remains to be seen whether the cure… | ||
| Scan223 | Blueprint drawing for a 20 H.P rear shock damper. | ||
| View original record | A F74879 F74896 20 H.P REAR SHOCK DAMPER 4 5 6 7 8 9 | ||
| Scan224 | Blank document page with a purple ink stamp from the Derby print room. | ||
| View original record | ROLLS-ROYCE LIMITED PRINT ROOM, 13 DEC 1928 DERBY. | ||
| Scan225 | Arranging an investigation into a customer's noisy shock absorbers and faulty self-starter on chassis GBM-22. | ||
| View original record | Hs/Rm. X4118 Hm/WW13/W17.12.28. 20HP. Chassis GBM-22. F.H. Farrer, Esq., The Grange, Wergs, Nr.Wolverhampton. Referring to our telephone conversation of this morning concerning the above-mentioned… | ||
| Scan226 | Letter concerning a recurring issue with noisy hydraulic shock absorbers on chassis GYL-62 for customer Mr. Pilling. | ||
| View original record | Hs. C. to Wor. C. to BY. X4118 Hm/WW5/W20.12.28. S. W. Pilling Esq., Welton Hall, Nr.Brough, East Yorks. 20HP. Chassis GYL-62. You will no doubt recollect the noisy Shock Absorber trouble in the case… | ||
| Scan227 | Customer complaint letter regarding a persistent knocking sound from the shock absorbers on chassis GYL-62. | ||
| View original record | C O P Y. WELTON HALL, NR. BROUGH, EAST YORKSHIRE. 19th. December, 1928. Telephone:190 Brough. Hm10/W5.11.28. Dear Sirs, 20HP. Rolls-Royce Chassis GYL-62. Since the return of my car from your Works on… | ||
| Scan228 | Scheduling an investigation for a problem on chassis GBM.22 for F.H. Farrer Esq. | ||
| View original record | To Hm/WW. from Hs/Rm. X4118 Hs/Rn2/LG22.12.28. 20 HP. Chassis GBM.22. F.H. Farrer Esq. X4118 X5520 With reference to Hm/WW13/W17.12.28. It is very probable that I may not have returned from France by… | ||
| Scan229 | Requesting the supply and testing of a new engine for chassis GMJ-53. | ||
| View original record | Mr. [redacted] Comptroller. C. to Hs. Y4118 Hm/WW5/Wl.1.29. Chassis No.GMJ-53. J.McAlister,Esq. With reference to the correspondence relating to the Engine trouble on the above car, and to the… | ||
| Scan230 | Customer's 20HP car, loaned for experimental work on knocking shock absorbers. | ||
| View original record | X4118 For. Mr. DY. Mr. Hives Mr. Hs. S. to C. Hm12/W7.1.29. Knocking Shock Absorbers. 20HP. Cars. Mr. Pilling has kindly lent us his car for experimental work on the above complaint. In the meantime,… | ||
| Scan231 | Mr. Minchin's feedback and suggestions regarding his 20 HP car. | ||
| View original record | DA/EV ) from R. E. Hs. ) C. BJ. SG. X4 118 R3/M21.1.29. MR. MINCHIN'S CAR. 20 H.P. RR. X.4118 X.5530 X.4555 Mr. & Mrs. Minchin stayed a day with us at Le Canadel, during the time Dodd was away with… | ||
| Scan232 | Investigation and rectification of various noises on Mr. Pilling's car, focusing on the shock absorbers. | ||
| View original record | X4118 To Hm. from Hs/Rn. c. to Dm. c. to WOr. MR. PILLING. 4235 We have now returned to you Mr.Pilling's car. This car has been invaluable to us for investigation work. As we received the car we found… | ||
| Scan233 | Customer's car fault (GCK.54), diagnosis, and the provision of a loaner vehicle. | ||
| View original record | To Hm. from Hs. X4118 X5010 Hs6/LG21.1.29. With reference to the attached correspondence in connection with GCK.54 car. We recommend that you arrange that the driver of Mrs. Gloag's car brings this… | ||
| Scan234 | Slipper Drive issues on two cars, chassis GCK-54 and GSK-69, and arranging for a specialist to attend to them. | ||
| View original record | E. ~~W/B.~~ C. C. to Hs. C. to Mx. V4118 Hm16/W30.1.29. Chassis GCK-54. Mrs. Gloag. " GSK-69. Tomkins. Your C23/C29.1.29. I have mentioned two cars above in reply to your memo, as these are two cases… | ||
| Scan235 | Condition of Colonel Fell's car and recommending a more suitable replacement. | ||
| View original record | X4118 Hs. Sg. from R. C. c. to Wor. RL/M30.1.29. COLL. FELL'S CAR. X.1775 X.5770 X.4118 The above is important from many points of view. He was using a very old 3-speed 20 HP. with a very ugly body,… | ||
| Scan236 | Agreeing with recommendations to cure a mysterious engine knock, noting other customers are also waiting for a solution. | ||
| View original record | COPY. X4118 S/W. Re GCK-54. GSK-69. [Handwritten in red ink] HS [Handwritten in red ink] For your information & note from Hm16/W 30.1.29 [Handwritten in red ink] HWF [crossed out] C5/C31.1.29. Mrs.… | ||
| Scan237 | Concerning rear hydraulic shock absorber issues on chassis GYL-62, and arranging a follow-up visit to the owner S.W. Pilling. | ||
| View original record | X4118 W/B-C. Wsm. HS. WH. W/S-H. MK. Hm/WW4/W5.2.29. Chassis GYL-62. S.W. Pilling, Esq. The above car is the one which has recently received special attention in the Experimental Dept. for rear… | ||
| Scan238 | Customer feedback letter regarding a successful repair of rattling shock absorbers on Chassis GYL-62, with a new query about the battery. | ||
| View original record | COPY. WELTON HALL, NR. BROUGH, EAST YORKSHIRE. 4th. February, 1929. Messrs.Rolls-Royce,Ltd., Derby. Dear Sirs, Chassis GYL-62. Since the return of my Car from your Works on the 24th. ult., I have had… | ||
| Scan239 | Clarifying that a customer's feedback on his 20 HP car was overwhelmingly positive, not critical as previously implied. | ||
| View original record | x5970 x4118 S/W Hs. C1/C12.2.29 Re GFN-8..G.R.N.Minchin CWB. informs us that you had only received a list of various items which Mr.Minchin criticised in a mild way on his 20 h.p. There is something… | ||
| Scan240 | Copy of a letter from customer G.R.N. Minchin providing feedback on his new 20hp car. | ||
| View original record | COPY OF LETTER FROM:- G.R.N.Minchin, Hotel Californie, Cannes (A-M) 31st December 1928. Messrs. Rolls-Royce, London. Dear Sirs, You asked me to let you know how I got on with my new 20 and to give you… | ||
| Scan241 | List of critiques and suggested improvements for a vehicle's design and features. | ||
| View original record | -2- lamps is not the first thing to be hit. The carrying of the spare wheel should be adjustable between the present position and the vertical so that when the coachwork permits of it, the wheel can… | ||
| Scan242 | List of suggested design and engineering improvements for a motor car, including chassis, bonnet, engine, and other components. | ||
| View original record | -3- The whole chassis should be lowered 3" to 4". That the 2½" longer bonnet which I have is an enormous improvement is the opinion of 100% of the people who have seen it. Everyone says it looks a… | ||
| Scan243 | Letter from G.R.N. Minchin suggesting car modifications and requesting a radiator replacement. | ||
| View original record | -4- more streamline mudguards to be fitted in addition to getting the weight further back. I hope you won't think it impertinent to suggest the above modifications to such an excellent car (the… | ||
| Scan244 | Customer letter providing a detailed review and suggestions for improvement on a new 20hp car. | ||
| View original record | COPY OF LETTER FROM:- G.R.N.Minchin, Hotel Californie, Cannes (A-M) 31st December 1928. Messrs. Rolls-Royce, London. Dear Sirs, You asked me to let you know how I got on with my new 20 and to give you… | ||
| Scan245 | List of suggested design improvements and criticisms for a vehicle. | ||
| View original record | -2- lamps is not the first thing to be hit. The carrying of the spare wheel should be adjustable between the present position and the vertical so that when the coachwork permits of it, the wheel can… | ||
| Scan246 | List of suggested design and performance improvements for a car model. | ||
| View original record | -3- The whole chassis should be lowered 3" to 4". That the 2½" longer bonnet which I have is an enormous improvement is the opinion of 100% of the people who have seen it. Everyone says it looks a… | ||
| Scan247 | Conclusion of a letter from G.R.N. Minchin suggesting modifications to the Phantom car model. | ||
| View original record | -4- more streamline mudguards to be fitted in addition to getting the weight further back. I hope you won't think it impertinent to suggest the above modifications to such an excellent car (the… | ||
| Scan248 | Letter from Melbourne discussing various vehicle faults and suggesting improvements based on reports. | ||
| View original record | X4118 Pt.2/EAP/15-3-29 MELBOURNE. - 15th March, 1929 Hm./Derby c.EF./Derby c.Hs/Derby c.EP/Derby e.Whr/London For your information I enclose herewith copy of Reports received from Messrs. Ford and… | ||
| Scan249 | Report from Melbourne detailing various mechanical issues and potential improvements for 20 HP and 40/50 HP models in Australian conditions. | ||
| View original record | Pt.2/EAP/15-3-29 -2- MELBOURNE. - 15th March, 1929 Hm./Derby c.HE/Derby c.HS/Derby c.EP/Derby c.Whr./London. So far as the damage to rear number plates and rear lamps is concerned, I have drawn your… | ||
| Scan250 | Owners' complaints and faults for the three months ending 28th February 1929. | ||
| View original record | COPY ROLLS-ROYCE DEPARTMENT - 12th March, 1929. REPORTS ON OWNERS' COMPLAINTS AND FAULTS NOTICED DURING THREE MONTHS ENDED 28TH FEBRUARY, 1929. I have had two cases of Phantom owners (75.MC., 79 TC.)… | ||
| Scan251 | Quarterly report detailing complaints from owners of 40/50 HP and 20 HP cars. | ||
| View original record | COPY QUARTERLY REPORT OF COMPLAINTS FROM OWNERS OF 40/50 H.P. AND 20 H.P. ROLLS-ROYCE CARS 27TH FEBRUARY, 1929. Fan spindle coming loose in bracket of 20 h.p. Chassis GF 3. This is very dangerous, as,… | ||
| Scan252 | Quarterly complaints report for the 20 HP model for the quarter ending 31.12.1928. | ||
| View original record | X4116 (crossed out) W. - Signifies Works. N. - " Cricklewood. P. - " Paris. Hm2/RW 20/3/29 X4117 QUARTERLY COMPLAINTS. Quarter ending 31.12.28. 20 HP. | Nature of Complaint. | No. of Cars. | | Last… | ||
| Scan253 | Summary report detailing vehicle complaints, the number of affected cars, and engineering remarks. | ||
| View original record | -2- Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. Pre-India. | India Series. | Exhaust Pipe Bracket Failures. | W. 1. N. - P. - | W. 19. N. 8. P. - / 28. | 52. | Design… | ||
| Scan254 | Summary report on vehicle complaints, categorizing issues by car series and detailing remedial actions. | ||
| View original record | -3- Nature of Complaint. No. of Cars. Pre-India. India Series. Last Qtr's. Total. Remarks. Servo Jaggers and Brake Thuds. W. - W. 15. N. - N. 7. P. - P. 1. Total: 23. Last Qtr's. Total: 14. Scheme for… | ||
| Scan255 | Complaints of noisy tappets, the number of vehicles affected, and remarks on corrective actions. | ||
| View original record | -4- Nature of Complaint. No. of Cars. Last Qtr's. Total. Remarks. Pre-India. India Series. Tappets Noisy. W. 1. N. - P. - W. 6. N. 1. P. - 8. 19. Improved methods of manufacture, improved clearances… | ||
| Scan256 | Fitting experimental side steering tube springs to chassis 122-KR for Mr Haywood. | ||
| View original record | X4118 W/S (Ex) e. D/En. c. Hs. BY/Mtn10/N.29.4.29. Re: Chassis 122-KR - Barclay for Mr Haywood. The revised instructions for the above chassis call for special side steering tube springs equivalent in… | ||
| Scan257 | Fitting of special side steering tube springs to chassis No. 122-KR. | ||
| View original record | 41118. Hs. From Mx. Mx9/T2.5.29. re Chassis No. 122-KR - Barclay for Mr Haywood. In your memo D/BP/HDL/S327.4.29 reference is made to memo CX9/M/11.4.29 - we had not seen a copy of this, but we have… | ||
| Scan258 | Potential improvement to the 20 HP carburetter jet control. | ||
| View original record | R. from E. c. to SG. Wor. c. to Hs. BY. X4118 E1/M1 6.4.29. RE. 20 HP. CARBURETTER. X.5080 X.4118 Arising out of Mr. Minchin's letters concerning his 20 HP. car (with which car he is exceedingly… | ||
| Scan259 | Correspondence from Melbourne regarding front spring breakages on 20 HP chasses and customer treatment policy. | ||
| View original record | Pt.2/EAP/19-4-29 X4118 MELBOURNE. - 19th April, 1929 Hm/Derby o.HY/Derby c.Ms/Derby c.Ehr./London I have to acknowledge receipt of yours - Hm/NRC12/KW11.3.29 - from which I note your generous method… | ||
| Scan260 | Concluding page of a memorandum from Melbourne, with a postscript referring to a previous memo. | ||
| View original record | Pt.2/EAP/19-4-29 -2- MELBOURNE. - 19th April, 1929 Hm/Derby c.BY/Derby c.Hs/Derby c.Whr./London. I await your further advices. Pt. P.S. See my memo to Whr/London, Pt.10/EAP/15.2.29. | ||
| Scan261 | Customer's complaint regarding tyre comfort and the subsequent investigation. | ||
| View original record | x4118. W/S c. Wor. c. D/EP. c. Hs/Rm. EP5/H26.6.29. re. S.C. Harrison Esq., GLN-30. With reference to your Sg17/E25.6.29. We were able to arrange for Mr. Harrison to come to the Works himself with his… | ||
| Scan262 | Pamphlet for customers regarding lower tyre pressures for 20-HP light cars. | ||
| View original record | - 2 - EP5/H26.6.29. Rm. was particularly helpful during these demonstrations and appreciates that something will have to be done in regard to having the 6" tyres run at still lower pressures than… | ||
| Scan263 | Shock absorber knocks and repairs on 20 HP and 40/50 HP models. | ||
| View original record | To Hs. from Hm. X4118. Hm3/KW3. 7. 29. X.5520 X.4117 X.4118 X.235 X.7520 Shock Absorber Knocks - Depot Sheet No. Hm. 105. Ref: Hs/RmL/LG2. 7. 29. We note your remarks with regard to drilling the high… | ||