Rolls-Royce Archives
| Identifier | Entry | ||
| Scan001 | Forwarding a customer's complaint letter regarding steering trouble with chassis 117-MC. | ||
| View original record | To Hs. from Hm. X4117 Hm/WW7/W2.7.27. Chassis No. 117-MC - Geoffrey Summers. We send you herewith copy of a letter received yesterday from Mr. Geoffrey Summers, and as you will see he is full of… | ||
| Scan002 | The scheduling of a car, Chassis No. 117-MC, owned by G. Summers. | ||
| View original record | To Mr. [REDACTED] from Hm. HS. X4117 Hm11/W18.7.27. Chassis No. 117-MC - G. Summers. We attach hereto copy of letter from the above Owner dated the 15th. inst. We have informed him that we shall be… | ||
| Scan003 | Customer's letter detailing vehicle performance issues, including oil consumption and steering, after a European trip. | ||
| View original record | C O P Y. HAILOW WOOD, WILLASTON, BIRKENHEAD. 15th. July, 1927. Messrs.Rolls-Royce Ltd., DERBY. Dear Sirs, Hm/WWS/W2.7.27. I am obliged for your letter of 2nd. July, which you wrote to me at Cortina. I… | ||
| Scan004 | The second page of a letter from Geoffrey Summers detailing feedback on a car's performance during a Continental run. | ||
| View original record | -2- make it more comfortable for long Continental runs. Some of the roads in France are very bad, and while the chassis and springing are quite capable of maintaining a speed of 30 to 40 miles an hour… | ||
| Scan005 | Quarterly report on prevalent complaints for New Phantom and late 20HP chassis. | ||
| View original record | To B. from Hm. " BJ. " Or. " C. " WB. " Da. Hs. BY. MP. NX. t. Australia. by. R.R. America Inc. RECEIVED JUL 21 1927 Hs. +4117 +4118 QUARTERLY COMPLAINTS. Hm8/W19.7.27. New Phantom and late 20HP.… | ||
| Scan006 | Quarterly report summarizing customer complaints for the 40/50HP Phantom model. | ||
| View original record | W. - signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. 40/50HP. Phantom. For quarter ending 24.6.27. Nature of Complaint. | No. of Cars. | Remarks. Noisy Tappets. W. 36. Last N.… | ||
| Scan007 | Table of customer complaints, car counts, and remedial actions. | ||
| View original record | -2- Nature of Complaint. No. of Cars. Remarks. Steering (various). W. 48. N. 17. P. 17. total - 82. Last qtr's total - 42. Advantage was taken of the various cars being at W. or Depots to change the… | ||
| Scan008 | Summary table of vehicle complaints, the number of cars affected, and remarks on the remedies. | ||
| View original record | -3- Nature of Complaint. | No. of Cars. | Remarks. Water Pump Failures. | W. 8. | Last qtr's total 21. | A standardisation sheet is now in circulation for a new type Gland which we believe will… | ||
| Scan009 | Sir John Latta's long-standing complaints about the springing and suspension on his 40/50 HP cars, specifically chassis No. 82-LC. | ||
| View original record | S/W. Hs. 4417 GWB10/GM/23-9-27. Re: Chassis No. 82-LC. Sir John Latta. Sir John Latta has for many years past complained of the springing of 40/50 h.p. R. R. cars. He has always maintained that the… | ||
| Scan010 | Vehicle suspension issues, specifically a 'kick' defect in the 20 HP model, comparing cantilever and elliptical springs. | ||
| View original record | (2) however, I venture to express my surprise that if the kick referred to does exist, and I claim that the evidence in that connection is unanswerable, that its roots cannot be detected, as its… | ||
| Scan011 | Car's poor springing, detailing its weight distribution and original spring specifications. | ||
| View original record | (3) Sir John Latta has regarding it. if it were sent to Derby, as I think this could be arranged. There is no question that whatever the cause, and various alterations in the springs have so far not… | ||
| Scan012 | Alterations to the springing on Sir John Latta's Chassis No. 82-LC for high-speed conditions. | ||
| View original record | S/W. Hs. X4117 CWB5/GM/27-9-27. Re: Sir John Latta. Chassis No. 82-LC. With reference to Hs/Rml/LG27.9.27, I believe Sir John Latta uses his car both for journeys of considerable length in the… | ||
| Scan013 | Springing modifications for specific cars, including vehicle weight data and addressing a customer complaint about handling. | ||
| View original record | S/W. Hs. X 4117 CWB6/GM/29-9-27. SPRINGING. With reference to our conversation of yesterday, regarding the possibility of springing Sir John Latta's car on the general principles adopted with 10-EX,… | ||
| Scan014 | List of weight allowances for a car fitted with a sporting body. | ||
| View original record | (2) that the car is fitted with a sporting body and the various weight allowances made when the original springs were fitted are,- Sporting body 784.lbs. Passengers 616 " Luggage 45 " Spares 112 "… | ||
| Scan015 | Order and trial of 10-EX type springs on a closed car. | ||
| View original record | To CWB. from Hs/Rn. X4117 Hs/Rn2/L.B.1.10.27. SPRINGING. X8410 With reference to CWB6/GM29.9.27. We have ordered some 10-EX type springs for 65-EF. Before fitting them to the car, however, we are… | ||
| Scan016 | Altered method of rear springing for four specific cars. | ||
| View original record | To BY. From Hs/Rm. X4117 Hs/Rml/LG1.10.27. LG40 X4117 ALTERED METHOD OF REAR SPRINGING. We have four cars which we wish to spring at the rear by the method outlined in our Hs/Rm3/LG30.9.27. For all… | ||
| Scan017 | Ordering and trial fitting of 10-EX type springs for car 65-EF, which is unavailable until after the Motor Show. | ||
| View original record | S/W. Hs. X4117 CWB12/GM/3.10.27. SPRINGING. Thank you for your Hs/Rm2/LG1.10.27. I am glad to hear that you have actually ordered some 10-EX type springs for 65-EF. I think it an/excellent idea that… | ||
| Scan018 | Correspondence to coachbuilders Barkers & Co. regarding modifications to the springing on Capt. Kruse's car. | ||
| View original record | X417 Expl: Dept: Hs/Rml/LG. 4th. Nov. 1927. Messrs. Barkers & Co. Ltd., Coachbuilders, Olaf St., Shepherds Bush, London W. Dear Sirs, For the attention of Mr. Manning. Capt. Kruse's Car. The Works… | ||
| Scan019 | With recommendations regarding the suspension and steering for Captain Kruse's car. | ||
| View original record | To Hm. from Hs/Rn. X417 Hs/Rn4/LG4.11.27. CAPT. KRUSE'S CAR. X9430 We recommend that Capt. Kruse should try the suspension of his car before any further alterations are made to it. With reference to… | ||
| Scan020 | Letter from coachbuilder Barker & Co. concerning a letter for Mr. Manning who is away at the Scottish Show. | ||
| View original record | From BARKER & Co. (Coachbuilders), Ltd. (By Appointment to H.M. THE KING AND H.R.H. PRINCE OF WALES.) Olaf Street, Latimer Road, Notting Hill, London, W.11. Telephones { (6200-1-2) PARK. } { 3-4 }… | ||
| Scan021 | Customer's noise complaint, comparing the performance of Dunlop and Michelin tyres on a Phantom car. | ||
| View original record | RECEIVED X4117 S/W Ha 02/09.11.27 During the last six or eight weeks we have had a good deal of trouble with an old customer - Mr. C.B.A.Hartridge in respect of his 'Phantom' No. 62-LF, his complaint… | ||
| Scan022 | Harm and expense caused by Dunlop tyres. | ||
| View original record | Hs. If there is really such a marked difference the Dunlop tyres are not only doing us a good deal of harm but would appear to be involving us in a tremendous amount of expense. C. | ||
| Scan023 | Letter from coachbuilder Barker & Co. regarding alterations and delayed response concerning Captain Kruse's car. | ||
| View original record | X417 CUSTOMERS' CARS ARE DRIVEN BY OUR STAFF AT CUSTOMERS' RISK ONLY. ESTABLISHED 1710. BY APPOINTMENT TO H.M. THE KING. BARKER & Co. (COACHBUILDERS) LTD SPECIALISTS IN COACHWORK FOR THE ROLLS-ROYCE… | ||
| Scan024 | Customer complaints about a knocking sound in Phantom engines at low speeds. | ||
| View original record | [Handwritten top right] X4117 [Stamp] RECEIVED NOV 25 1927 [Typed top left] S. Wor. Er. Ly. He. Ex. Lt. [Typed top right] Hm8/EW23.11.27. Re Phantom Engines. A Number of Phantom Owners are complaining… | ||
| Scan025 | Diagnosis of a customer complaint regarding engine noise on a Phantom car. | ||
| View original record | Hm. c. Wor. c. Hs. c. Mx. c. Bt. *X9117 EP2/H24.11.27. re. PHANTOM ENGINES. With reference to HsS/EW23.11.27. I have tried Miss Cooper's car, 61-MC. I have also had Hs. and Rm. on this car, and have… | ||
| Scan026 | List of reported worst features and required improvements for the 40/50 HP and 20 HP models. | ||
| View original record | S/W Hs. X4117 C11/C25.11.27 Re WORST FEATURES. Presumably these lists are now in need of revision. Do you agree to the following being items that require attention, and if so, do you agree that the… | ||
| Scan027 | Numbered list of required improvements and noted issues with a vehicle, page 2. | ||
| View original record | Hs. C11/025.11.27 -2- 3. Improvements in steering. 4. Increased performance - What is really meant by this is rather more acceleration power when carrying heavy bodies. 5. Brakes and servo thumping… | ||
| Scan028 | To arrange a discussion about finding a cure for Phantom Engine Knocks. | ||
| View original record | Handwritten: Hs, XU117 To Hm. From BJ. Phantom Engine Knocks. Copy to Wor. Hs. BY. H. Please arrange to discuss this matter at an early date with Wor., Hs. and BY, and forward me a report of what is… | ||
| Scan029 | Strategy for handling incurable engine knocks in Phantom models. | ||
| View original record | COPY. BJ - Urgent. H5/LH-4/11/27 INCURABLE PHANTOM ENGINE KNOCKS. He attached memo and Hm's suggestion that we should temporarily confess to customers that there is a knock in some of our engines that… | ||
| Scan030 | Responding to a 'List of Worst Features' regarding vehicle faults and design issues. | ||
| View original record | To C. from Hs. Y4117 Hsl/LG28.11.27. LIST OF WORST FEATURES. 4118 We are very sorry to see that this list now appears to have been arranged in order to show the maximum number of complaints. In this… | ||
| Scan031 | List of numbered responses to issues regarding the Phantom and 20 HP models. | ||
| View original record | contd :- -2- 14. This is receiving attention. 15. We do not know how to make it any better on present engine. 16. When the latest pieces are used and adjustments are correct, we do not know how to… | ||
| Scan032 | Minutes of a conference discussing a knock in the Phantom Engine. | ||
| View original record | TO R.J. from Hm. C. to wor. C. to EP. C. to BY. C. to Hs. C. to Mx. y4117 Hs NOV 29 1927 RECEIVED R.J.22/E25.11.27. Conference on Knock in Phantom Engine - 28th. November, 1927. Present : WOR. Rm. for… | ||
| Scan033 | Seeking instructions before incurring the expense of changing an early engine in Chassis No. 61-MC. | ||
| View original record | -2- Hm8/EW28.11.27. we have changed Engines, and the expense incurred would be very high as the Engine in Chassis No.61-MC. is one of the very early ones and its value to us would be very small… | ||
| Scan034 | Customer complaints about a 'knock' in Phantom engines and the strategy for handling the issue. | ||
| View original record | To Hm. From BJ. Knock in Phantom Engine. Copy to WOT. EP. " " Hs. Hc Your Hm8/EW28.11.27 - I have discussed this matter with the officials at Conduit Street and it is considered that it will probably… | ||
| Scan035 | Knocking issue in a Phantom engine for chassis 61-MC. | ||
| View original record | To Adv. from Hm. O. to Hos. dy. to Hy. C. to Hs. C. to Hx. X417 Knock in Phantom Engine. Re Chassis No. 61-MC. - Miss L. Cooper. Thank you for RJ14/E30.11.27. We would suggest that the only… | ||
| Scan036 | Customer complaint letter chasing a diagnosis for an engine knock on Chassis No. 61-MC. | ||
| View original record | C O P Y. PHYLLIS COURT, 22, ROSECROFT AVENUE, HAMPSTEAD, N. W. November 30th. 1927. Telephone: 726. P.O. Hampstead. Dear Sir, Chassis No. 61-MC. You told my Chauffeur and my secretary that as soon as… | ||
| Scan037 | Confirmation note for the handover of a 'Phantom' chassis and engine for investigation of an engine knock. | ||
| View original record | Hs. from Mx. XL4117 MX7/ECL.12.27. Re. Knock in "Phantom" Engine. In connection with the above, this confirms that we have to-day handed you "Phantom" Chassis No. 29-EH - Engine No. JS-95 complete… | ||
| Scan038 | Noise and vibration issues with the latest pattern Michelin tyres compared to Dunlop patterns. | ||
| View original record | To CWB. from Hs. c. to C. c. to Sg. c. to BY. X4117 Hs5/LG1.12.27. TYRE NOISES. X4050 X987 With reference to CWB22/GM25.11.27. We have recently obtained a set of the latest pattern Michelin tyres.… | ||
| Scan039 | Investigation of a 'galloping knock' in car 84-LG and arrangements for testing and potential repairs. | ||
| View original record | S/W. Hs. Copy to:- EP. 4417 CWB1/GM/2.12.27. Re: GALLOPING KNOCK - 84-LG. Confirming our telephone conversation of yesterday afternoon, we will hold 84-LG at your disposal provided it is decided that… | ||
| Scan040 | Engine knock issue with Major Victor Walker's car, chassis 7-LF. | ||
| View original record | S/W. Wor. Copy to:- EP. Hs. Hm. H. Re: 7-LF. Major Victor Walker. This car has been referred to previously in connection with the engine knock (galloping knock). It is a case in which the trouble as… | ||
| Scan041 | Performance of two sets of stronger rear springs and their suitability for specific cars. | ||
| View original record | CWB. (411) To EH. from Hs/Rm. Hs/Rm2/LG12.12.27. (8440) We have two sets of stronger rear springs with reduced initial camber in the Experimental Dept. suitable for Sir John Latta's car and the London… | ||
| Scan042 | Discussion about a list of worst features compiled from customer complaints for the 40/50 HP and 20 HP models. | ||
| View original record | S/W Hs. X4117 C1/C16.12.27 Re LIST OF WORST FEATURES. Hsl/LGso.11.27 We had not intended our list to show the maximum number of complaints, but had only put the various points down so that they might… | ||
| Scan043 | Test report on Major Victor Walker's car regarding an engine knock, body vibration, and steering issues. | ||
| View original record | W/S CWB. c. Wor. c. Hs. c. Lmr Sv Hr Y4W7 EP12/H20.12.27. re. 7-LF. Major Victor Walker. With reference to your CWB9/GM/10.12.27. attention has been given to this car by the Repair Dept. as arranged… | ||
| Scan044 | Rear suspension settings and buffer clearances for the 40/50 model. | ||
| View original record | To Hm. from Hs/Rn. X4117 Hs/RnL/LG23.12.27. 40/50 SUSPENSION. X8410 With reference to Hm/NRC9/MW19.12.27. We think the information given herein is exceptionally useful in that it will enable anyone… | ||
| Scan045 | Customer complaint about steering and the proposed solution. | ||
| View original record | To Hm. from Hs/Rm. Y417 Hs/Rn3/LG23.12.27. RECEIVED DEC 8 1927 With reference to the attached complaint. We have a number of experiments in hand, but it will be about 2 months before we can definitely… | ||
| Scan046 | Chasing a reply to a previous letter. | ||
| View original record | Hs/Rm as this letter has been in your hands so long we feel it is up to you to answer it now WH 28 12/27 | ||
| Scan047 | Customer complaint letter regarding steering issues, road shock, and suitability for a female driver. | ||
| View original record | Telegrams: 75 Willaston, Birkenhead. Telephone Willaston 75. Station: Hadlow Road, L.M.S. From GEOFFREY SUMMERS, Hadlow Wood, WILLASTON, Near Birkenhead. To Messrs. Rolls Royce Ltd. Derby. 261/GS/DM… | ||
| Scan048 | Memo on a telegram form discussing the urgent need to create patterns and castings for a 'C. Plate' component. | ||
| View original record | [Pre-printed form text] POST OFFICE TELEGRAPHS [Stamp] WOLSINGHAM 26 NO 27 [Inverted text showing through from back] CEOFFREY SUMMERS WILLIAMSON Hawthorn House Milburn House [Handwritten memo] We have… | ||
| Scan049 | Letter to a customer regarding experiments and improvements on steering systems. | ||
| View original record | X4117 Expl: Dept: Hs/Rm4/LG. 28th. Dec. 1927. Geoffrey Summers Esq., Hadlow Wood, Willaston, Nr. Birkenhead. X417 X8420 Dear Mr. Summers, With reference to your letter of the 31st. Oct. last. We… | ||
| Scan050 | Brief typed memo requesting an update on the acceptance of a previous communication regarding 'worst features'. | ||
| View original record | X4117? S/N Hs. C5/04.1.28 RE WORST FEATURES. With reference to my C1/C16.12.27, will you please let me know if this is now accepted. C. | ||
| Scan051 | Crankshaft damper stiction issues and potential solutions, including using woven cotton. | ||
| View original record | R. from E. c. to Hs. X4117 E1/M14.1.28. RE. CRANKSHAFT DAMPERS. X. 8010 X. 4012 X. 634 X. 8300 X. 4117 I understand from Hs. that nothing gives as good results as woven cotton. This remains to be… | ||
| Scan052 | Engine thud and exhaust noise issues in current car models. | ||
| View original record | Hs. "HSH" Copy A.W. Hall thanks - x I am in agreement with these remarks. 23/1/28 Please return HS PS8/IL.17.I.28 X4117 HS There appear to be two points with our cars to-day which require attention to… | ||
| Scan053 | Customer complaints about thuds and a 'tingy' exhaust sound on the Phantom model. | ||
| View original record | Copy "Hs" RESERVE X4117 Ps2/IL.23.I.28 re: Phantom complaints In reply to your EPS/H20.1.28. We have had several complaints of thuds, as our quarterly reports on complaints to "Hm" will inform you. I… | ||
| Scan054 | Request to arrange for Geoffrey Summers' car to have a shorter pendulum lever fitted to the steering. | ||
| View original record | 4117 To Hm. from Hs/Rp. Hs/Rm2/LG23.1.28. Geoffrey Summers Car. TH30 We have an alteration we should like to try on the above car. This consists of fitting a shorter pendulum lever to his steering.… | ||
| Scan055 | Investigation into the cause of a 'galloping knock' engine noise reported by customers. | ||
| View original record | To R. from Hs/GWH. c. to BJ. WOR. c. to RG. H. c. to BY. OY. 44117 Hs/GWH/LG23.1.28. INVESTIGATION OF GALLOPING KNOCKS. 48020 This is a complaint that has been prevalent and complained of by customers… | ||
| Scan056 | Investigation into the cause of engine knock, focusing on slipper wheel settings and crankshaft torsion. | ||
| View original record | contd :- -2- considerably reduced and was sufficient to prevent crankshaft periods being objectionable. We then tried a heavier slipper wheel by bolting an extra rim on to the existing wheels. This… | ||
| Scan057 | Analysis of torsional stress and engine knock related to the crankshaft and slipper wheels. | ||
| View original record | contd :- -3- (up to a certain load) and over run or wind up the crankshaft, until the maximum torsional strain is reached. The speed of the slipper wheels then overcome the friction and slip, thereby… | ||
| Scan058 | Letter to a customer regarding a suggested alteration to their car's steering mechanism. | ||
| View original record | Copy for Hs. X4117 Hm/WW2/KW23.1.28. 23rd January, 1928. Geoffrey Summers Esq., Hadlow Wood, Willaston, Birkenhead. Dear Sir, Re 40/50 HP. Rolls-Royce Chassis 117-MC. With reference to your… | ||
| Scan059 | Cutting down the time for an improvement to reach the customer, by scrutinizing if it is necessary to wait for 10,000 miles of testing. | ||
| View original record | X417 To EWT. from Hs/Rm. Hs/Rm3/LG24.1.28. X3994 With reference to EWT10/T10.1.28. re. Conference on Free of Charge work. This was really answered in Hs3/LG 17.1.28. Briefly we want to examine the… | ||
| Scan060 | Customer's car (48-H-0) fitted with a patented worm drive, with an offer for further testing. | ||
| View original record | X4117 St14/GM/24.1.28. Memorandum No. 2519. File RECEIVED 26 JAN 1928 EV 1. H. 2. C. Copies to:- Sc. W/EWT4. N. F. B. Brown Esq., Messrs. David Brown & Sons, Huddersfield. Chassis No. 48-H-0. Reg. No.… | ||
| Scan061 | Sending stiffer springs to Cricklewood for trials on Sir John Latta's car. | ||
| View original record | To BY. from Hs/Rm. X4117 X8410 Hs/Rm2/LG27.1.28. In our Hs/Rm5/LG3.1.28. we sent you to you three sets of stiffer stronger springs. Attached is a memo. from CWB. We think it would be a good idea to… | ||
| Scan062 | Letter to a customer regarding the fitting of a shorter pendulum lever to improve steering. | ||
| View original record | X4117 Expl: Dept: Hs/Rm3/LG. 27th. Jan. 1928. Geoffrey Summers Esq., Hadlow Wood, Willaston, Nr. Birkenhead. Dear Mr. Summers, Y8430 Very many thanks for your letter which I have shewn to a number of… | ||
| Scan063 | Lord Curzon's feedback on a Phantom vehicle, including notes on dampers, clutch, and controls. | ||
| View original record | He. BJ. DA/EV. C. to Wor. C. PN. C. to CWS. E. SG. PHANTOM. RE. LORD CURZON. X.4117 X.7770 X.235 X.3531 X.8774 We should reply to Lord Curzon's very kind and interesting letter with considerable care,… | ||
| Scan064 | Vehicle performance, focusing on speed, body design, compression, and carburation with references to Lord Curzon. | ||
| View original record | contd :- -2- other reasons. Then we fitted a much larger tank and concluded that for all ordinary running it was alright. We are now fitting a vacuum pump so as to be independent of induction pipe… | ||
| Scan065 | Unresolved issue of an 'elusive knock' in Phantom models, deferring a solution until a Technical Conference. | ||
| View original record | W/S [crossed out] c. Hs. X4117 EP5/H24.2.28. re. Elusive Knock in Phantom. With reference to your C5/C23.2.28. and referring to the above being attended to on customers' cars, i.e. Miss Lena Cooper… | ||
| Scan066 | Investigation into 'Galloping Knock' on a Phantom, comparing Slipper Flywheel performance with Bakelite and cotton duck friction discs. | ||
| View original record | W.H. Hs by XC417 From Ax. Ex1/T24.2.28. "Galloping Knock" Phantom Following up the investigation carried out by the Experimental Dept. we have now had experience with similarly loaded Slipper Flywheel… | ||
| Scan067 | Limitations on performance improvements and the advantage of reduced loading. | ||
| View original record | - 2 - We would like to reiterate that we must not expect more than 50% improvement by any move we are likely to make, and we are reluctant to recommend any action being taken which will necessitate us… | ||
| Scan068 | Report confirming the successful repair of 'galloping knocks' on a Phantom Slipper Drive for chassis No. 60-EF. | ||
| View original record | By Hs WEX. from Mx. XH17 Mx10/17.3.28. Phantom Slipper Drives - Chassis No.60-EF - Martin. In accordance with the request from 'C' on the 13th ult. we sent to 'N' the necessary material for dealing… | ||
| Scan069 | Request for a car suffering from over-oiling to test a new, more permanent and less expensive correction scheme for Phantom engines. | ||
| View original record | To Hm. from Hs. c. to Wor. X4117 Hs3/LG8. 3. 28. PHANTOM OVER-OILING. +8980 We have been testing out a scheme which we had hoped might prove more permanent and less expensive method of correcting… | ||
| Scan070 | Steering modifications and parts fitted to car 117-MC for Geoffrey Summers, addressing issues with a 'jellying' scuttle. | ||
| View original record | To Hm. from Hs/Rn. X4117 HS/Rn2/LG16.3.28 117-MC - GEOFFREY SUMMERS. +430- We give below a list of parts which we have fitted to the steering of this car. The main features are a 8.25" pendulum lever… | ||
| Scan071 | Querying the purpose and undesirable results of drilling four holes in the petrol tank plug for chassis 21-UF. | ||
| View original record | S/W. EP. Copy to:- Hs. Hs. Y4117 CWEB/GM/11.4.28. Re: Chassis No. 21-UF. Riviera Trials. I have received the following report from H. regarding the plug of the petrol tank of the above car. "Our… | ||
| Scan072 | Investigation into a customer's persistent complaints about the vehicle's springing. | ||
| View original record | Ha X 4117 For. C.N. Ch.E. O.W.B. Hs. T.X. Hm/ARO2/MU30.5.28. C.L.A. HARTRIDGE ESQ., - CHASSIS 11-UF. Visited at Findon near Worthing, 24th May to investigate Owners' persistent complaints re… | ||
| Scan073 | Road testing the suspension and springs of chassis 11.UF with the owner. | ||
| View original record | CHASSIS 11.UF. -2. Hm/AUG2/MEMG.5.28. comfortable. I suggested to him that it would be instructive if he would kindly let me try the Cadilac, riding with him in the rear seat, but this could not be… | ||
| Scan074 | Difficult customer's complaint about springing and proposing a test with 25% stiffer springs. | ||
| View original record | CHASSIS 11.UP. Hn/NMC/2/HMO.5.25. It is evident from this, as well as our long previous experience with him, that he is an extremely "difficult" customer, although at the moment the springing is his… | ||
| Scan075 | Plan to install stiffer rear springs for a customer, not to fix their complaint but to make them appreciate the original setup. | ||
| View original record | To Hm. from Hs/Rn. c. to Wor. PN. c. to Sg. H. c. to CWB. BY. c. to EP. MX. X417 Hs/Rn1/LG31.5.28. C.E.A. Hartridge Esq. X8410 With reference to Hm/NRC2/ME30.5.28. From our own experience we are quite… | ||
| Scan076 | Quarterly report memo detailing prevalent complaints for the New Phantom and late 20 HP chassis for the quarter ending March 1928. | ||
| View original record | To from Hm. Dr. CB. BA. To He. P. X. L. Australia. RR X4117. Hs Hml/KW9.6.28. RECEIVED 9 JUN 1928 QUARTERLY COMPLAINTS. X4118 NEW PHANTOM AND LATE 20 HP. CHASSIS. The attached lists show the most… | ||
| Scan077 | Quarterly complaints report for the 40/50 HP model listing issues, number of cars affected, and remarks. | ||
| View original record | W. - Signifies Works. N. - Signifies Cricklewood. P. - Signifies Paris. Quarterly Complaints. 40/50 HP. Nature of Complaint. | No. of Cars. | Remarks. Noisy Tappets. | W. 20. N. 71. P. 6. Total 97.… | ||
| Scan078 | Summary report on vehicle complaints, fault statistics, and remedial actions taken. | ||
| View original record | -2- Nature of Complaint. | No. of Cars. | Remarks. Steering (Various). (a) .340 Worm & Nut. (b) Side steering tube (c) Cross " (d) Rattles in column controls. | W. 23. R. 57. P. 10. Total 90. Last… | ||
| Scan079 | Summary of customer complaints, car counts, and corresponding engineering remarks. | ||
| View original record | -3- Nature of Complaint. | No. of Cars. | Remarks. ---|---|--- Damaged Pipe to Hot-Spot due to Distortion. | W. 12. R. 28. P. 7. Total 47. Last qtr's. total - | A new design is now standard on… | ||
| Scan080 | Summary table of common vehicle complaints, number of cases, and proposed remedies. | ||
| View original record | -4- Nature of Complaint. | No. of Cars. | Remarks. Fabric Coupling Failures. | W. 5. N. 22. P. - Total 27. Last qtr's. total - 18. | Improved method of attaching plates now standard on Production.… | ||
| Scan081 | Log sheet detailing a complaint about sticking exhaust cut-outs and the resolution. | ||
| View original record | -5- Nature of Complaint. No. of Cars. Remarks. Exhaust Cut-out Sticks. W. 6. N. 12. P. -- Total 18. Last qtr's. total - 31. New design standardised. | ||
| Scan082 | Weights of new parts for the 40/50 HP chassis. | ||
| View original record | BJ. c. to R. c. to BY. c. to EWT/Hs. c. to Mr. Chandler. X4117 EP5/H13.4.28. RE. WEIGHING OF NEW PARTS. X8840 With reference to 40/50 HP. chassis, we give below weights of the present production… | ||
| Scan083 | Quarterly complaints report for the 40/50 HP Phantom model for the quarter ending 30th June 1928. | ||
| View original record | W. - Signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. Quarter ending 30.6.28. 40/50 HP. PHANTOM. Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. Noisy… | ||
| Scan084 | Report page detailing customer complaints, the number of affected cars, and engineering remarks. | ||
| View original record | -2- Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. Steering. Joggles & Wobbles. | W. 21. N. 27. P. 3. 51. | 90. | The various designs of worm and nut new type side and cross… | ||
| Scan085 | Quarterly report on customer complaints regarding water pumps, front wheel bearings, and vehicle springing, detailing numbers and remarks. | ||
| View original record | -3- Nature of Complaint. No. of Cars. Last Qtr's. Total. Remarks. Water Pump Failures. We have examined all water pumps for this quarter but have not kept a separate record of those which have failed.… | ||
| Scan086 | Vehicle complaints, the number of cars affected, and the corresponding remarks or solutions. | ||
| View original record | -4- Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. Brakes Squeaking. | W. 5. N. 34. P. 2. Total 41. | 26. | Anti-squeak device is now standard on Production. We are finding that… | ||
| Scan087 | Air valve piston sticking in its cylinder on Chassis 58-AL when the engine is hot. | ||
| View original record | X4117 Sft. c to Hs. c to EY. c to Cr. 2 c to EWT. Hm/NRC17/MW 11.10.28. [Illegible crossed out text] X6080 re MEMO. 3971 Re Major Houstoun - Chassis 58-AL. The Owner has complained on several… | ||
| Scan088 | Fit and condition of a production air valve for chassis 58-AL. | ||
| View original record | X4117 To Hm. from Hs/GWH. c. to BY. Sft. c. to Cr. EWT. Hs/GWH/LG15.10.28. RE. MAJOR HOUSTOUN. Chassis 58-AL. X4117 X8040 With reference to Hm/NRC17/MW11.10.28. We have taken a standard production air… | ||
| Scan089 | Response suggesting ways to seal the change gear mechanism from the interior of Chassis 59-AL. | ||
| View original record | Hm. c. Hs. X417 BY1/G.19.10.28. CHASSIS 59-AL. FOX. Hm8/W.10.10.28. We have no scheme ourselves to deal with this particular point. We appreciate the trouble, and would suggest that you obtain from… | ||
| Scan090 | Quarterly report on complaints regarding the New Phantom and Late 20 HP chassis for the quarter ending September 1928. | ||
| View original record | 24117 To Hs. from Hm. To R. To S. " W. " P. " Dr. " K. " C. " J. " WB. " Lt. - Australia. " E. " Cy. - R.R. America. 24118 " Pa. Hm2/KW9.11.28. QUARTERLY COMPLAINTS. NEW PHANTOM AND LATE 20 HP.… | ||
| Scan091 | Quarterly report of customer complaints for the 40/50 HP Phantom model. | ||
| View original record | W. - Signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. 40/50 HP. PHANTOM. Quarter ending 30.9.28. Nature of Complaint. No. of Cars. Last Qtr's. Total. Noisy Tappets. W. 31. N.… | ||
| Scan092 | Tabulated summary of vehicle complaints, detailing the nature and number of reported issues. | ||
| View original record | -2- | Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | |---|---|---| | Overoiling. | W. 3. N. 2. P. 5. --- 10. | 18. | | Piston Knocks. | W. 3. N. 3. P. 2. … | ||
| Scan093 | Summary table of car complaints, detailing the nature of the issue and the number of affected vehicles. | ||
| View original record | -3- Nature of Complaint. | No. of Cars. | Last Qtr's. Total. Fabric Coupling Failures. | W. 9. N. 15. P. -. 24. | 28. Slipper Drive Seized. | W. 8. N. 14. P. 4. 26. | 40. Clutch Jaggers & Slipping. |… | ||
| Scan094 | Customer P.S. Douglas Hamilton's Silver Ghost car (47-UF), its condition, and potential accessories. | ||
| View original record | COPY. MEMORANDUM NO. 4267. Bt17/LH26.11.28. Copies to: CX. EWT. N. P.S. Douglas Hamilton, Esq., Riverhall, Wadhurst, SUSSEX. 47-UF - del. com. 13.1.28. This owner says he is quite satisfied with his… | ||
| Scan095 | Investigation into a hard riding complaint on Chassis No.39-FH with a Limousine body. | ||
| View original record | HS ✓ from Mr. X4117 HX3/T6.12.28. SPRINGING. Chassis No.39-FH fitted with an Enclosed Drive Limousine body by Barkers, has just been allocated to Captain Strong for inspection and Trials purposes. The… | ||
| Scan096 | Springing complaint for chassis 7-RH, owned by Captain Edward Greene. | ||
| View original record | Wor. DY. Hs. RECEIVED 18 DEC X4117 Hm14/W13.12.28. Chassis 7-RH. Captain Edward Greene. attached hereto are copies of the following correspondence :- Memo. reference H1/LH12.12.28. Letter from the… | ||
| Scan097 | Letter discussing an ongoing customer complaint from Captain Edward Greene regarding the car's springing. | ||
| View original record | COPY. S/W. (Hm). H1/LH12.12.28. 7-EH. Captain Edward Greene. Springing complaint. You will recollect that recently the above car was fitted with a pair of specially prepared, polished and cadmium… | ||
| Scan098 | Customer complaint letter regarding the poor performance of new springs on chassis 7-EH. | ||
| View original record | COPY. 8. MONTAGU STREET, PORTMAN SQUARE, W. 9th.December, 1928. Dear Sirs, Chassis 7-EH. Referring to your letter asking me my opinion of the new springs which you have recently put on my new car, I… | ||
| Scan099 | Resolving a shock absorber issue for customer F.H. Blackmore's car, chassis GBM.21. | ||
| View original record | W/S. CD. from Hs/Rn. c. to L/AWS. Y4117 Hs/Rm6/LG3.1.29. Chassis No. GBM.21 F.H.Blackmore. 4235 With reference to CD2/GM2.1.29. Our man visited Mr. Blackmore at Bristol and was able to cure his… | ||
| Scan100 | Thin and light doors, lock, and window lifter on Mr. Minchin's Mulliner-Weyman bodied car. | ||
| View original record | DA/EV. Hs. E. FROM R. 4117 R1/M26.1.29. c. to SG. Wor. c. to PN. LHS. CW B. DA/EV/231 28. X.4117 MR.MINCHIN'S MULLINER-WEYMAN.X.8830 The doors are thin and appear light although the lock looks to be… | ||
| Scan101 | Premature wear of a luggage grid on Chassis 33 CL in Australia, with suggestions for improvements. | ||
| View original record | X4117 #7 Pt.4/EAP/13-3-29 MELBOURNE. - 13th March, 1929. HY/Derby c.Hm./Derby c.Hs./Derby c.WHR/London Chassis 33 CL - Captain Gordon Chirnside. - This Chassis has rearward extensions of Chassis Side… | ||
| Scan102 | Cover page for a quarterly complaints report on the New Phantom and late 20 HP chassis. | ||
| View original record | X4117 To E. from Hm. To Hs. " Sg. " EP. " Vor. " RP. " G. " MX. " H. " N. " CWB. " P. " H. " Ht. -Australia. " La. " Cy. - R.R. America. Hm2/KW20.3.29. X4118 QUARTERLY COMPLAINTS. NEW PHANTOM & LATE… | ||
| Scan103 | Quarterly complaints report for the 40/50 HP Phantom model for the quarter ending 31st December 1928. | ||
| View original record | W. - Signifies Works. N. - " Cricklewood P. - " Paris. QUARTERLY COMPLAINTS. 40/50 HP. PHANTOM. Quarter ending 31.12.28. | Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. |… | ||
| Scan104 | Summary report listing customer complaints about vehicle faults and the corresponding engineering remarks. | ||
| View original record | -2- Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. Exhaust Cut-Out Sticks. | W. 4. N. 9. P. 1. Total 14. | 18. | New design standardised. Exhaust Butterfly Choke Squeaking. | W.… | ||
| Scan105 | Customer complaints, number of affected cars, and engineering remarks for various vehicle models. | ||
| View original record | -3- Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks, Springing Complaints. | W. 24. N. 33. P. 4. / 61. | 44. | Design unaltered. Springing specific-ation has been improved but we… | ||
| Scan106 | Summary report on complaints, including noisy tappets, sticking throttles, and water pump failures. | ||
| View original record | -4- Nature of Complaint. No. of Cars. Last Qtr's. Total. Remarks. Tappets Noisy. W. 16. N. 15. P. 8. 39. 77. The grooved bushes for improved lubrication scheme are satisfactory and cure complaints,… | ||
| Scan107 | Alteration of springs in the side steering tube for chassis 89-KR. | ||
| View original record | To Cx. from Hs. c. to Sn. X4117 Hs6/LG3. 4.29. Replying to Cx2/M3. 4.29. We shall be sending the necessary parts so that you can alter the springs in the side steering tube of 89-KR chassis tomorrow.… | ||
| Scan108 | Securing a 'Phantom' order by modifying the steering to be less 'spongy' for an important customer. | ||
| View original record | Y4117 PER BAG. S/W. Hs. [Redacted] Cx2/W/3.4.1929. Confirming my conversation with you on the telephone this morning, I think I made it clear that we had succeeded in securing an order for a 'Phantom'… | ||
| Scan109 | The successful fitting of four special springs to chassis No. 89.KR to meet customer steering satisfaction. | ||
| View original record | S/W. Hs. (Copy to FRL) X417 Cx9/W/11.4.29. Re: Chassis No. 89.KR. Hsl/LG11.4.29. I am glad to report that as the result of the fitting of four special springs which you sent for temporary fitment to… | ||
| Scan110 | Return of four special springs for the side steering tube on chassis 89-KR and an inquiry about the test results. | ||
| View original record | X4117 W/S. Cx. from Hs. Hsl/LG11:4.29. 47450 We have had a note from JLE. saying that he is returning the 4 special springs we sent you for the side steering tube springs on chassis 89-KR. We should… | ||
| Scan111 | Boiling issues and greasy substances found in the radiators of two vehicles belonging to Sir Pomeroy Burton and Commendatore Ettore Luzzato. | ||
| View original record | s/w X4117 Hs.... from H. H6/LH29.4.29. RE: SIR POMEROY BURTON - 95-WR. and COMMENDATORE ETTORE LUZZATO - 8-FH. ------------------------------------ In connection with the fact that the first of the… | ||
| Scan112 | Letter discussing radiator overheating due to suspected grease in the cooling system for chassis 95-WR. | ||
| View original record | COPY. P/S "H". Ps6/RJ.24.4.29. Re: Chassis No. 95-WR.Sir Pomeroy Burton. Your H16/LH19.4.29. I am writing to Nice about the radiator. Although I cannoy say anything definite, I am of the opinion that… | ||
| Scan113 | Trouble with K.S. petrol gauges in India and the proposed change to a triple air line. | ||
| View original record | To BY. from Hs/Rm. X4117 Hs/Rml/LG29.4.29. K.S. PETROL GAUGE. +9538 Owing to trouble with KS.162 in India, we supplied a triple air line for experimental car 17-EX. We want, if possible, to use the… | ||
| Scan114 | Authorization for stronger springs to be supplied for a 'Phantom' chassis for a Mr. Haywood. | ||
| View original record | [Handwritten top center: X4117.] [Handwritten top left: S/W. RY.] Cx11/M/30.4.1929. Re: 'Phantom' chassis for Mr. Haywood through Jack Barclay. Replying to your BY/Mtn10/N29.4.29. I attach original of… | ||
| Scan115 | Securing a customer's order for a 'Phantom' chassis by modifying the steering. | ||
| View original record | SG CX RECEIVED 30 APR 1929 [Handwritten] Mr Hayes to note, He agrees and is safe. Cx. Cx2/M/30.4.1929. Re: Mr. Haywood's order for 'Phantom' chassis through Jack Barclay. (attached) This is the man… | ||
| Scan116 | Issues with anti-freeze solutions choking radiator cores and the lubrication of the water pump gland. | ||
| View original record | To Hw. From Hs/Rm. XL117 Hs/Rm2/LG30.4.29. 78250 As you are probably aware, the whole of this question is dealt with in Depot Sheet No.67. We should like to point out that neither the gap between the… | ||
| Scan117 | Confirming the successful testing of a petrol gauge for chassis 17-EX. | ||
| View original record | 4417 To EV. from Hs/Rm. Hs/Rnl/LG30.4.29. +4038 Herewith Petrol Gauge for chassis 17-EX which we have tested and find correct. Hs/Rm. | ||
| Scan118 | The supply and ordering of Telegage units for chassis 17-EX and future Phantom cars. | ||
| View original record | Y4117 x9038 To ROY. from Hs/Rm. Hs/RmL/L.G.1. 5. 29. We are sending you herewith one complete telegage to KS.162.P. This was ordered for chassis 17-EX owing to a failure of the gauge in India. From… | ||
| Scan119 | Incorrect K.S. petrol gauge installation for chassis 17-EX and the request to order the correct part. | ||
| View original record | To ROY. from Hs/Rm. X4117 Hs/Rm3/LG3. 5. 29. K.S. PETROL GAUGE FOR CHASSIS 17-EX. 14036 We have received a complete installation KS.162.P. which you ordered for us for this car. We find however that… | ||
| Scan120 | Experimental springs for chassis N.122 KR, detailing specifications and performance concerns like high-speed wobbles. | ||
| View original record | To BY. from Hs/Rm. c. to EP. Sft. c. to CX. Handwritten: Y4117 CHASSIS N. 122 KR. MR. HAYWOOD. Handwritten: Y4117 (crossed out) Handwritten: X8450 With reference to the experimental springs fitted to… | ||
| Scan121 | Customer's specific requirements for springs on chassis 122.KR. | ||
| View original record | X4117 S/W. (Copy to Hs). ( " " EF). ( " " SEC). Cx9/W/6.5.1929. Chassis No. 122.KR. - Haywood. Hs/Rml/LG4.5.29. It is no good trying to get the customer to accept the chassis with standard S.S. tube… | ||
| Scan122 | Laboratory report detailing the analysis of severe radiator corrosion on Chassis 72-CL. | ||
| View original record | COPY LABORATORY Report No. L.1501 re RADIATOR CORROSION - CHASSIS 72-CL - BLACK. We have analysed the sample of the corrosion products taken from the radiator which was badly corroded. The tubes of… | ||
| Scan123 | Radiator tube dezincification and suggesting water analysis for chassis 72-CL. | ||
| View original record | Chassis 72-CL. -2- Hl.5/EA6.5.29. water is the cause of the trouble, as this would certainly tend to accelerate local dezincification of the radiator tubes. An analysis of the radiator tubes would be… | ||
| Scan124 | Customer complaint regarding a noise from the car's transmission and the recommended course of action. | ||
| View original record | To Hy. from Hs. X4117 Hs1/LG11.5.29. RE. 37-WR - MRS. TAYLOR. X8300 X4117 With reference to the attached correspondence in connection with the above. EP. has demonstrated the fault complained of on… | ||
| Scan125 | Fitting instructions for a Hobson petrol gauge on a 17-EX chassis. | ||
| View original record | To D/BP. from Hs/Rm. +4117 Hs/Rm3/LG17.5.29. HOBSON PETROL GAUGE. +4038 Attached is a note which we think should be included with this gauge which is to be despatched to India for 17-EX car. We also… | ||
| Scan126 | Instructions on the connection and troubleshooting of a tank unit and gauge, with a handwritten request for K.S. liquid. | ||
| View original record | contd :- -2- The tank unit should always be connected up to the triple line before the instrument board end. When the installation has to be dismantled for any reason, the unions at the tank unit… | ||
| Scan127 | Customer complaint letter regarding gearbox difficulty and engine issues on chassis 47-KR. | ||
| View original record | X4117 37/2 Telegrams. Chubb, London. Telephone. City 1626-2 Lines. 128 QUEEN VICTORIA STREET, LONDON. E.C. 4. L 13 JUN 1929 RECEIVED June 12th, 1929. Messrs. Rolls-Royce Ltd, DERBY. Dear Sirs, 40/50… | ||
| Scan128 | A top oiling issue temporarily fixed with new felt washers. | ||
| View original record | Urgent. H.S. This is a case of top oiling which was cured temporarily by fitting new felt washers. Is there any chance now of reducing the top oil supply. MJ | ||
| Scan129 | Braking alterations for Malcolm Campbell's Phantom car. | ||
| View original record | 44117 BY. from Hs/Rn. Hs/Rml/LG20.6.29. +8420. MALCOLM CAMPBELLS PHANTOM. With reference to this car, the Phantom front braking was reduced owing to cases of taking charge, but now that we have axle… | ||
| Scan130 | Stating that the quarterly complaints list for the New Phantom & Late 20 HP Chassis will not be issued for the quarter ending March 31st, 1929. | ||
| View original record | 44117 To R. From Hm. Sg. WCr. C. H. E. Dev. To Hs. Dy. EP. Mx. N. P. Pt. - Australia. Oy. - N.R. America. Hm15/KW2.7.29. QUARTERLY COMPLAINTS. NEW PHANTOM & LATE 20 HP. CHASSIS. As the complaints are… | ||
| Scan131 | Customer complaints about shock absorber knocks and potential remedies for 20 HP and 40/50 HP models. | ||
| View original record | To Hs. from Hm. X4114. Hm3/KW3. 7. 29. X. 5520 X. 4117 X. 4118 X. 235 X. 7520 Shock Absorber Knocks - Depot Sheet No. Hm. 105. Ref: Hs/Rm1/LG2. 7. 29. We note your remarks with regard to drilling the… | ||
| Scan132 | Estimating car stopping distances and suggesting a contact for more favourable test data. | ||
| View original record | X4117. To. D. He/Rnl/MJ.5.7.29 With reference to the attached letter from Bowles Ch.No.57-SC., we estimate that an R.R. car can be stopped on a firm dry surface in 85 ft. from 40 m.p.h. and 108ft.from… | ||
| Scan133 | Diagnosis and attempted repair of a severe boiling issue on chassis 53-CL. | ||
| View original record | X4117 #/S.-G. #/S.-Mr. For By Ms. Hm/NRC19/AW/22.7.29. re CHASSIS 53-CL - MARIEN (BELGUIM) The above Owner was seen, while staying at the Palace Hotel, Lucerne, at the request of Mr. Schmidt, who's… | ||
| Scan134 | Radiator fault due to sediment, discussing customer relations and future prevention. | ||
| View original record | Chassis 53-GL. -2- Hm/NRC19/MW22.7.29 experienced we would be pleased to send another radiator. They were anxious to know if I considered the chauffeur to blame, but I assured them that the trouble… | ||
| Scan135 | Request to dispatch a radiator from chassis 29-CL to Derby to investigate a choked water space. | ||
| View original record | X4117 W/R Ps. c to Hs. Hm/NRC10/MW24.7.29. re CHASSIS 29-CL. With regard to the radiator which you recently removed from the above car, will you kindly advise us if it has yet been despatched to… | ||
| Scan136 | Chassis frame failure for chassis 3-LC, with an analysis of the cause and recommendations for strengthening a bracket. | ||
| View original record | FY. Hs. X4117 Hm/NRC32/MW25.7.29. re CHASSIS 3-LC - MRS. HOYER. The above chassis left W. December 1925. No record of date of delivery to Owner. Total mileage 22000 on the Continent. The frame is… | ||
| Scan137 | Diagram illustrating the fracture progression on a bolted tie rod lug under load. | ||
| View original record | F 7012/3 FIRST FRACTURE RESULT PULL OF TIE ROD FIG I FIG II WRP 25-9-29 | ||
| Scan138 | Cause of fractures in frame tie brackets and the proposed manufacturing solution. | ||
| View original record | Hm NRC c. Hs. X4117. BY/4/G.5.8.29. 1800 . 45 CHASSIS 3-LC. MRS. HOYER. -------------------------- We think the fractures of frame tie brackets F.7012/3 are due to the production of a sharp corner,… | ||
| Scan139 | Customer vehicle complaints regarding steering, boiling, fan blades and brakes, with proposed solutions. | ||
| View original record | X4117. OY-5 September 6, 1929. TO: Mr. Bagnall Mr. Burton Mr. Ross cc Mr. Allen Mr. Caswell Mr. Roylance Experimental Dept. Mr. Beaver Mr. Soutter Mr. Hives (England) FROM: Mr. Olley. RE: 159 F.R.… | ||
| Scan140 | Report page detailing issues with brake linings and comparing vehicle performance to a competitor in desert conditions. | ||
| View original record | -2- (4) Rear Brakes. Evidently the Slade lining is exceptionally good but we have to remember that often when a lining gives excellent service in severe use it will squeak after storage. Even the soft… | ||
| Scan141 | Copy of a letter from Mr. Thorne Donnelley detailing a cross-country car journey and its performance. | ||
| View original record | COPY OF LETTER FROM MR. THORNE DONNELLEY. I am sending a copy of this letter to Mr. Dreiske and Mr. Ainsworth, as I think it will be of interest to them as well as to you. After returning from my… | ||
| Scan142 | Travelogue detailing a cross-country car journey, focusing on mileage, road conditions, and vehicle reliability. | ||
| View original record | -2- Upon leaving Los Angeles, I had put on a complete new set of tires. I arrived at Los Vegas, a distance of 301 miles, and had to make a complete change of four new tires. I continued on to Salt… | ||
| Scan143 | Car's condition and engine performance following an 8,270-mile trip. | ||
| View original record | -3- The distance traveled was 8,270 miles. The car was washed once on the trip and today looks just the same as when it left, with the exception that in going through the desert, the tremendous heat… | ||
| Scan144 | Tappet rod tube corrosion in an aluminium cylinder head from chassis 97-KR and subsequent testing. | ||
| View original record | To Hn. from Hs/AJL. c. to By. X4117 HS/AJL.2/MJ.27.9.29. CYLINDER HEAD OFF CHASSIS 97-KR. Corrosion of the tappet rod tubes occurred on the above aluminium cylinder head after it had been in service… | ||
| Scan145 | Confirming arrangements to deal with a springing complaint on Chassis No. 99-WR. | ||
| View original record | Hs. from Hm. X4117. Hm/SBS/KW23.10.29. Chassis No. 99-WR. Hague. Reference: C10/C22.10.29. This is to confirm the arrangements already made to deal with the springing complaint on Mr. Hague's car in a… | ||
| Scan146 | Investigation into an overheating issue on Chassis 86-WR, concerning the cylinders and a suspected faulty valve seat. | ||
| View original record | X4117. Fes/RJ.30/10/29. Re: Chassis 86-WR - H.Mills Esq. We have dismantled the cylinders and cylinder head of this car, and have instructed our Stores to return them to Works Experimental Dept. We… | ||
| Scan147 | Customer complaints of pitching and dithering on chassis No. 43-KR, detailing ongoing experiments to improve the springing. | ||
| View original record | W/S - C. c. to Hs. X4117. Hn7/KW25.10.29. Re. Springing. Chassis No.43-KR. X.4117 X.3005 Reference: CLO/C22.10.29. We agree that the alterations which were carried out by Experimental Department to… | ||
| Scan148 | The frequent lubrication of springs to address riding characteristics and customer complaints. | ||
| View original record | -2- Hm7/KW25.10.29. A very important point is the frequent lubrication of the springs in order that the felt pads are kept well saturated with thin oil, and this should be carried out at frequent… | ||
| Scan149 | The completed changes to springs and shock absorbers for chassis 99-WR, detailing remaining issues with body rattles and the rear seat. | ||
| View original record | X4117. W/S C. C. to Mor. C. to Hs. Hm8/WSO.30.10.29. Chassis 99-WR. Hague. We have now completed the change of springs and shock absorbers on this Car, and we consider the springing to be as good as… | ||
| Scan150 | Overheating issues and potential causes on Chassis 56-WR following the fitting of new cylinders. | ||
| View original record | Sèvres X4117. P/"Hm" copy to "Hs/Rm" " " "D/Bf" " " "D/L" " " "WH" Ps3/RJ.3I/IO/29. Re: Chassis 56-WR - H.Mills Esq. Further to my Ps3/RJ.24/IO/29, the cylinders specially sent from Works have been… | ||
| Scan151 | Engine testing, returning dismantled cylinders, and a request for authority to debit costs for the work. | ||
| View original record | -2- the overflow pipe. One can prove this by running the engine and watching the head of water rise and fall as the revs. are increased and decreased. The cylinders dismantled have been returned to… | ||
| Scan152 | Cover letter for the quarterly complaints report for the New Phantom and late 20 HP chassis. | ||
| View original record | X4117 To H. from Hm. " S. " Wor. " C. " L. " Ba. To Hs. " T. " P. " RX. " I. " It. - Australia. " Oy. - R.R. America. Hm5/MW5.11.29. QUARTERLY COMPLAINTS. NEW PHANTOM AND LATE 20 HP. CHASSIS. The… | ||
| Scan153 | Quarterly complaints report for the 40/50 HP Phantom model for the quarter ending in June 1929. | ||
| View original record | W. - Signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. Quarter ending 30.6.29. 40/50 HP. PHANTOM. | Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. |… | ||
| Scan154 | Summary table of vehicle complaints, car counts, and corresponding engineering remarks. | ||
| View original record | -2- Nature of Complaint. | No. of Cars. | Last qtr's. Total. | Remarks. -------------------|--------------|--------------------|---------- Coil Failures. | W. 4. N. 23. P. 4. Total 31. | 10. | Almost… | ||
| Scan155 | Summary table of vehicle complaints, number of cases, and technical remarks on their causes and solutions. | ||
| View original record | -3- | Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. | |---|---|---|---| | Exhaust Blows. | W. 4. N. 37. P. -- 41. | 13. | The difference in expansion between the aluminium… | ||
| Scan156 | Summary of customer complaints and technical resolutions for various car faults. | ||
| View original record | -4a- Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. ---|---|---|--- Servo Jaggers. | W. 3. N. 12. P. - 15. | 14. | On early Phantoms a rubber block is fitted to provide a damping… | ||
| Scan157 | Quarterly complaints report for the 20 HP model for the quarter ending 30.06.29. | ||
| View original record | W. - Signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. Quarter ending 30.6.29. 20 HP. Nature of Complaint. | No. of Cars. Pre-India. | India Series. | Last qtr's. Total. |… | ||
| Scan158 | Summary table of vehicle complaints, affected car counts, and technical remarks. | ||
| View original record | -2- Nature of Complaint. No. of Cars. Pre-India. India Series. Last Qtr's. Total. Remarks. Engine Overoiling. W. 2. N. 1. P. - W. 8. N. 11. P. - 22. 5. In cases of overoiling we find the crankshaft… | ||
| Scan159 | Summary table of vehicle complaints, number of cars affected by series, and remedial actions taken. | ||
| View original record | -3- HEADERS: Nature of Complaint. No. of Cars. (Sub-headers: Pre-India. | India Series.) Last Qtr's. Total. Remarks. ROW 1: Nature of Complaint: Rear Axle Thrust. Pre-India: W. -, N. 4., P. - India… | ||
| Scan160 | Customer complaints about broken front springs and noisy tappets for Pre-India and India Series cars. | ||
| View original record | -4- Nature of Complaints. No. of Cars. Pre-India. India Series. Last Qtr's. Total. Remarks. Springs Front Broken. W. 2. N. - P. - W. 2. N. - P. - 4. 14. Pre-india type cars chiefly affected. The… | ||
| Scan161 | Quarterly complaints report regarding squeaking brakes, fabric coupling failures, and shock absorber knocks. | ||
| View original record | To Hn. from Hs/Rn. c. By. c. Wor. X4117. Hs/Rn2/AD13.11.29. QUARTERLY COMPLAINTS. Hm5/MW5.11.29. Squeaking Brakes. We recommend Ferobestos, the lining we have standardised on Phantom II should be used… | ||
| Scan162 | Technical memorandum discussing remedies for issues with springing, steering, brakes, and engine oiling. | ||
| View original record | -2- same lines. Incidentally the method of improving springing by altering the shock absorbers will alleviate the trouble. Servo Jaggers. We do not think that Cricklewood are making full use of the… | ||
| Scan163 | Vehicle issues including hydraulic damper rattles, steering wobbles, and broken front springs. | ||
| View original record | Hs/Am2/AD13.11.29 contd. -3- out when the cylinders would normally need re-grinding. Hydraulic Damper Rattles. We should like to know if any cases have occurred where the treatment adopted on… | ||
| Scan164 | To Col Hawkins in Paris regarding delayed feedback on Mr. Harris's car. | ||
| View original record | To Col Hawkins Paris. from Hs/Ra. x4117 Hs/Rn2/MC.13.11.1929. Mr Harris very kindly allowed me to try his car. I promised to tell him what I thought of it. He reminded me about this at the last show,… | ||
| Scan165 | Trial run with customer Mr. Hague concerning spring lubrication and tyre pressure on chassis 99-WR. | ||
| View original record | X4117. W/A - Sg. C. to MOT. C. to E. C. to H. S. to Cr. C. to Hs. Hal2/W16.11.29. Chassis 99-WR. H. Hague, Esq. I met this Owner, by appointment with Cr., yesterday. In order to be sure that this… | ||
| Scan166 | Customer's complaint regarding his car and the strategy for handling his desire to exchange it for a new Phantom II. | ||
| View original record | -2- Fm12/W16.11.29. 99-WR. When we arrived at the house I suggested to him that he should not, at the present, express any opinion about the Car, but wait until he had had an opportunity of using it… | ||
| Scan167 | Inquiry into the high volume of free-of-charge work at the Cricklewood depot. | ||
| View original record | NOT. OF Hs. X4117 Hm19/W18.11.29. Re Quarterly Complaints. I called at N. on Friday last to take up a certain number of points where Cricklewood appear to have carried out free of charge work on such… | ||
| Scan168 | Cover note for a returned list of Quarterly Complaints with accompanying remarks. | ||
| View original record | X4117. To Hm. from Hs/Rm. Hs/Rml/AD22.11.29. We return herewith your list of Quarterly Complaints together with our remarks. List attached. Hs/Rm. | ||
| Scan169 | Chassis 99-FH, stating it is ready and required for a week to complete modifications. | ||
| View original record | X.4117. St. from Hs/Rm. Hs/Rm6/AD23.11.29. Chassis 99-FH. With reference to your Stll/RK18.11.29. We are ready for this chassis any time now. We shall need it for about a week to get all the… | ||
| Scan170 | Cover note for a discussion record regarding the quarterly list of complaints. | ||
| View original record | HS Sg. Wor. By. Hs. Hm. X4117 C/C23.11.29 Quarterly List of Complaints. I attach record of the discussion we had at Derby last week on this question of Quarterly Complaints. C. | ||
| Scan171 | Meeting notes reviewing customer complaints for the quarter ending June 1929, focusing on squeaking brakes and boiling issues. | ||
| View original record | RECORD OF MEETING held at Derby on Thursday, November 14th 1929 RE COMPLAINTS FOR QUARTER ENDING 30.6.29 --------- Present:- Wor. C. Hs. By. Hm. --------- The whole of the Quarterly Complaint items… | ||
| Scan172 | Quarterly complaints report detailing various product failures and the status of their respective solutions. | ||
| View original record | -2- Quarterly Complaints sufficient to thoroughly clean out the radiator system as it is considered that it is likely to continue to be satisfactory. 3. Fabric Coupling Failures. It was considered… | ||
| Scan173 | Quarterly report detailing customer complaints and proposed remedies for various vehicle issues. | ||
| View original record | Quarterly Complaints -3- 13. Springing Complaints. It was agreed that by the recent methods adopted by the Experimental Dept. very great progress has been made in dealing with Phantom springing… | ||
| Scan174 | List of quarterly customer complaints regarding various vehicle failures and issues. | ||
| View original record | Quarterly Complaints. -4- 6. Exhaust Pipe Bracket Failures. Apparently there is a stronger design which is used for curing complaints but this has not been adopted on production. Hy. will look into… | ||
| Scan175 | Investigation into a choked radiator causing overheating and water loss on a customer's car, including the diagnosis and rectification work. | ||
| View original record | X.4117. To Sg. from Hs/Rm. c. WOr. c. Hn. c. By. Hs/Rml/AD25.11.29. 61-CL. SHORT'S CAR. We have now finished work on this car and have sent it over to the Repair Dept. It had the worst example of… | ||
| Scan176 | Radiator overheating issue on an F2B series car. | ||
| View original record | Hs/Rml/AD25.11.29 contd. -2- We should request Mr.Short to use soft water if possible as there appears to be something peculiar about the water he has been previously using. We have, of course, doped… | ||
| Scan177 | Communication with a Mr. Short about the work performed on his car. | ||
| View original record | S/W X4117 To Hs/Rm from Sg. re 61-CL. Mr.Short. Sg18/E26.11.29 Very many thanks for Hs/Rml/AD25.11.29 FDE and for the full information given. I am writing specially to Mr.Short explaining exactly what… | ||
| Scan178 | Quarterly report on complaints for the New Phantom and Late 20 HP chassis for the quarter ending September 1929. | ||
| View original record | X4117 To R. from Hm. " Sg. " Wor. " C. " H. " E. " Da. " PN. To Hs. " BV. " BP. " MX. " N. " R. " Pt. Australia. " Cy. R.R. America. Hm1/KW26.11.29. QUARTERLY COMPLAINTS. NEW PHANTOM AND LATE 20 HP.… | ||
| Scan179 | Analysis of vehicle overheating complaints for the quarter ending 30.9.29. | ||
| View original record | (A) ANALYSIS OF OVERHEATING COMPLAINTS FOR QUARTER ENDING 30.9.29. "W". Chassis No. Delivery Date, Mileage, Alum. Head, Work Done. 42-RC, 3.3.26, 43,000, No., New centre - 50/50 basis. 22-HC,… | ||
| Scan180 | Log sheet detailing radiator maintenance and replacement work performed on various chassis. | ||
| View original record | -2- "N" Cont'd. Chassis No. Delivery Date Mileage. Alum. Head. Work Done. 30-KR. 22.3.29. Yes. S/fit new centre. 43-KR. ) 22.229. " Wash out with caustic. Sales ) 47-KR. 20.4.29. " Wash out radiator.… | ||
| Scan181 | Quarterly report on customer complaints for the 40/50 HP Phantom model. | ||
| View original record | W. - Signifies Work N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. Quarter Ending 30.9.29. 40/50 HP. PHANTOM. Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks.… | ||
| Scan182 | Customer complaints, affected car counts, and corresponding remarks or solutions. | ||
| View original record | -2- | Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. | |---|---|---|---| | Clutch Jaggers and Slipping. | W. 10. N. 19. P. 1. --- 30. | 35. | A 50% mixture of oil and paraffin… | ||
| Scan183 | Summary of common vehicle complaints and the proposed engineering solutions. | ||
| View original record | -3- | Nature of Complaint | No. of Cars | Last Qtr's. Total | Remarks | | :--- | :--- | :--- | :--- | | Engine Overoiling. | W. 5. N. 9. P. 1. ___ 15. | 20. | Honing cylinder bores and fitting new… | ||
| Scan184 | Summary table of vehicle complaints, number of cars affected, and technical remarks on resolutions. | ||
| View original record | -4- Nature of Complaint. No. of Cars. Last Qtr's. Total. Remarks. Piston Knocks and Seizure. W. 5. N. 3. P. 1. 9. 17. This is caused by insufficient oil for starting purposes, and leaving the starter… | ||
| Scan185 | Summary report detailing customer complaints, the number of cars affected, and remarks on corrective actions. | ||
| View original record | -5- Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. Tappets Noisy. | W. 8. N. 13. P. 2. 23. | 41. | The grooved bushes for improved lubrication scheme are satisfactory and cure… | ||
| Scan186 | Customer complaints about noisy magnetos and flooding carburettors, along with the remedial actions taken. | ||
| View original record | -6- Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. Magnetos Noisy. | W. 8. N. 4. (a) P. 11. (b) --- 23. | Not record-ed. | At W. magnetos are changed when customers complain. They… | ||
| Scan187 | Quarterly complaints report for the 20 HP model for the quarter ending in September 1929. | ||
| View original record | W. - Signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. Quarter ending 30.9.29. 20 HP. | Nature of Complaint. | No. of Cars. | | Last Qtr's. Total. | Remarks. |… | ||
| Scan188 | Engine and exhaust complaints, the number of cars affected, and proposed remedies. | ||
| View original record | -2- | Nature of Complaint. | No. of Cars. | | Last Qtr's. Total. | Remarks. | |---|---|---|---|---| | | Pre-India. | India Series. | | | | Engine Slipper Drive varying in load, causing engine gear… | ||
| Scan189 | Vehicle complaints, the number of cars affected, and associated remarks. | ||
| View original record | -3- | Nature of Complaint. | No. of Cars. Pre-India. | No. of Cars. India Series. | Last Qtr's. Total. | Remarks. | |---|---|---|---|---| | Hydraulic Shock Absorbers. | W. - N. - P. - | W. 11. N. 20.… | ||
| Scan190 | Summary report on common vehicle complaints, number of cars affected, and engineering remarks. | ||
| View original record | -4- TABLE HEADERS: Nature of Complaint. | No. of Cars. Pre-India. | No. of Cars. India Series. | Last Qtr's. Total. | Remarks. ROW 1: Nature of Complaint: Starter Motor Failures. No. of Cars.… | ||
| Scan191 | Summary of car complaints and remedies, categorised by Pre-India and India Series models. | ||
| View original record | -5- | Nature of Complaint. | No. of Cars. Pre-India. India Series. | Last Qtr's. Total. | Remarks. | |---|---|---|---| | Flooding Carburetters. | W. - N. - P. - | W. 2. N. 14. P. - 16. | Not recorded.… | ||
| Scan192 | Summary of customer complaints regarding sticking foot brake mechanisms and oil leaks at the rear axle. | ||
| View original record | -6- Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. | Pre-India. | India Series. | --- Sticking Foot Brake Mechanism. | W. - | W. 7. | Not recorded. | Caused by excessive pressure… | ||
| Scan193 | Performance upgrades for the 20 HP model, including fitting a cut-out and high compression pistons. | ||
| View original record | W/S. C. From HS. X4117. HS2./MJ.2.12.29. 20 HP. Replying to C6/C29.11.29. In the case of a customer who requires better performance from the 20 HP, we should recommend fitting cut-out and also fitting… | ||
| Scan194 | Amendments to the quarterly complaint report for September 1929. | ||
| View original record | Y4117. To M. To Hs. " Jg. " H. " Nor. " EP. " C. " MX. " H. " I. " B. " P. " Da. " PL. - Australia. " H. " CY. - R.R. America. Hm8/W/27.11.29. Re Quarterly Complaint Report for September, 1929. 20 HP.… | ||
| Scan195 | Potential performance gain and high cost of fitting a cut-out for a customer. | ||
| View original record | X4117 S/W Hs. C6/C29.11.29 We have a customer who wants a bit more power and has asked for a cut-out. You mentioned the other day that the cut-out on the chassis you had was worth 3 m.p.h. at top. Do… | ||
| Scan196 | Water loss in car 61-CL due to frothing caused by excessive sodium. | ||
| View original record | X4117 C11/C29.11.29 S/W.....Wor. e. to By. c. to Hs. Re 61-CL...SHORT. ----- RECEIVED EP. will no doubt be getting in touch with you regarding the trouble with this car. We understand he is of the… | ||
| Scan197 | Investigation into a 'jellying' complaint, proposing a modified frame and further testing. | ||
| View original record | X4117 To EP. From Hs. Hs.1/MMJ.3.12.29. With reference to the attached. The chief point of interest is the complaint of 'jellying'. The difficulty connected with this complaint is to find an example… | ||
| Scan198 | Letter expressing delight with a new 25 HP Mulliner Weymann Saloon and offering two other cars for sale. | ||
| View original record | X4117. Telephone Midland 675. Bradford St. Works, Birmingham. YOUR REF: Hs/Rn1/AD. 3rd December 1929. Mr: W. A. Robotham, Messrs Rolls-Royce Limited, D E R B Y. Dear Mr: Robotham, I was pleased to… | ||
| Scan199 | Letter discussing potential car sales, comparing a Weymann Saloon with a 1928 GYL-63 chassis and a 20 Hp car for a potential customer. | ||
| View original record | x4117. Expl Dept. Hs/Rn. 2/MJ. Dec. 5th.1929. S. C. Harrison Esq., Bradford St. Works, BIRMINGHAM. Dear MR. Harrison, I thank you for your letter of the 3rd.inst. I am afraid the Weymann Saloon car… | ||
| Scan200 | Customer complaint about high speed pitching on chassis S7-AL and proposed resolutions. | ||
| View original record | Sg. Nor. Bl. Hs. X4 117. Hml7/W13.12.29. Chassis S7-AL. Mrs. Body. Attached is copy of a letter we have received to-day from Mrs. Body. This Car, as previously reported, is fitted with a very light… | ||
| Scan201 | Customer letter regarding ride comfort issues with chassis 87-AL. | ||
| View original record | COPY. DEVONSHIRE HOUSE, MAYFAIR, W.1. 11th. December, 1929. Grosvenor 3307. Dear Captain Hallam, Chassis 87-AL. Since your last letter asking me to try my Car with 2 cwt. on the back, I have had one… | ||
| Scan202 | Mrs. Body's car, questioning the removal of shock absorbers and mentioning a potential car change. | ||
| View original record | [Handwritten]: HS [Handwritten]: X4117. To. Bm. from Sg. Copy to Wor. BM. Hs. Cr. re 87-AL. Mrs.Body. Sg4/E16.12.28 Thanks for Hm17/W13.12.28. I have noted the letter attached. There is one point I do… | ||
| Scan203 | The removal of Duplex Hartford shock absorbers from chassis 87-AL for Mrs. Body. | ||
| View original record | X4117. Sg. from Hm. C. to WOR. C. to By. C. to Hs. C. to C. Hm/3/W17.12.29. Chassis 87-AL. Mrs Body. Thanks for your Sg4/E16.12.29. The shock absorbers referred to by Mrs. Body are the Duplex Hartford… | ||
| Scan204 | Circulating a customer testimonial for a Phantom II. | ||
| View original record | A(11). Cx28/KW31.12.29. S/W. Copy to Hs. " " WDE. " " HP. " " RY. " " Sn. " " RY. " " ROY. You will I am sure be interested and pleased to read the testimonial from Mr. W.W. Worthington of Lichfield… | ||
| Scan205 | Customer complaints about engine idling, gear-changing, and dynamo output for car GXO-69. | ||
| View original record | X4117 PN.4/WT3.1.30. S/W. ...from PN. Copy to Hm. Hs. J. Hutton. GXO-69. Hm. has already seen a copy of this owner's complaint dated the 29th ult. I am getting in touch with Mr. Hutton with a view to… | ||
| Scan206 | Engine tuning, gearbox protection, and a higher output machine for chassis GXO-69. | ||
| View original record | Y4117 S/S - PH. C. to Wr. C. to Hs. C. to SP. C. to N. Hm5/W4.1.30. Chassis GXO-69. J. Hutton, Esq. HN4/WT3.1.30. Paragraph 2. It is not agreed that the 20/25HP. engines are any more difficult to… | ||
| Scan207 | Radiator overheating problem on a Phantom car and a temporary fix. | ||
| View original record | X4117 To Hs. from Sg. Sg10/E25.10.29 Mr.Short of Short Bros. was seeing me yesterday about something to do with aero engines. In the course of conversation he talked about his Phantom car. I do not… | ||
| Scan208 | Performance modifications for a customer's Phantom II chassis. | ||
| View original record | XU 117 To Hs. from Sg. re Mr.Fairey. Sg11/E15.1.30. You may have heard that Lp. has succeeded in obtaining an order from Mr.Fairey for a Phantom II chassis. He has of course placed his order based on… | ||
| Scan209 | Specific car and chassis modifications required for a vehicle intended for Mr. Fairey. | ||
| View original record | To SE. From HS. X4117. Hs.3/MJ.17.1.30. C.S. EP 23/1/30. Re. MR. Fairey. Replying to Sg.11/E15.1.30. From what we know of Mr. Fairey's conditions, we should say that the car which will satisfy Sir… | ||
| Scan210 | Acceptance test of chassis 164-XJ for Col. Peacock and recommending a modification to prevent complaints. | ||
| View original record | X4117. W/S O. c. Wep. c. Ge. c. Hx. c. Hs. EP8/H31.1.30. re. 164-XJ. Col. Peacock. The above chassis has today been put up to me for acceptance test. I have passed it as being up to standard for its… | ||
| Scan211 | Car springing issues, weight distribution, and potential policy changes for special cases. | ||
| View original record | W/S H. c. Sgn c. Hs. X4117. EP12/H31.1.30. re. 6-WJ. Mrs. Kruse. Springing. With reference to your H14/LH29.1.30. we are pleased to hear that Capt. Kruse's complaint re springing of 23-WJ is evidently… | ||
| Scan212 | Ongoing trouble with the springing on chassis 87-AL for a Mrs. Body. | ||
| View original record | X4117. Hs. Hm/WW5/W4.2.30. Chassis 87-AL. Mrs. Body. You will no doubt remember that we have had a considerable amount of trouble in connection with the springing of the above Car, and we have now… | ||
| Scan213 | Letter from Mary Body concerning the availability of her car, chassis 87-AL, for fitting new springs. | ||
| View original record | COPY. HINDHEAD COURT, HINDHEAD, SURREY. 31st.January, 1930. Telephone: 68 Grayshott. Dear Captain Hallam, Chassis 87-AL. I want to let you know that I am going abroad on the 12th. February, so that if… | ||
| Scan214 | Copy of a letter to a customer regarding experiments on new springs for a Phantom Chassis 87-AL. | ||
| View original record | C O P Y. Hm/WW2/MW3.2.30. 3rd. February, 1930. Mrs. Body. Hindhead Court, Hindhead, Surrey. Dear Mrs. Body, Re Phantom Chassis 87-AL. We thank you for your letter of the 31st.ult., and for your kind… | ||
| Scan215 | Agreeing to an engine change in chassis 164-XJ for Col. Peacock, to fit a new type inertia slipper drive. | ||
| View original record | W/S e: Wor. Sn. Mx. Hs. x117. EP/Thn15/H5.2.30. re. 164-XJ. Col. Peacock. With further reference to our memo .EP8/H31.1.30. it has been agreed by Wor. and C. that the engine shall be changed in Col.… | ||
| Scan216 | Modifications for Mr. Fairey's car 34-GN, and the status of stiffer road springs pending experimental tests. | ||
| View original record | BY. From Hs/Rn. c. to Wor. E. Da. 8417. Hs/Rn2/MJ.12.2.30. We understand from Lp. that it has been agreed that Mr. Fairey's car 34-GN., is to be treated in the same way as Major Segrave's. If this is… | ||
| Scan217 | Customer's mileage and arranging an examination of a treated cylinder block. | ||
| View original record | H. (Sales) From Hs/Rn. c. to St. X4117 Hs/Rn.10/MJ.13.2.30. We shall be interested to know what mileage Mr. Strong's car has covered since we fitted the treated cylinder block to his car, and when it… | ||
| Scan218 | Internal memorandum regarding an axle hum issue caused by incorrect lubrication, and the importance of standardising oils. | ||
| View original record | W/B H. c. Hw. c. Hs. AJL X4117. EF16/H13.2.30. We want to standardize alternative oils HJF re. 52-WJ. Mitchell. With reference to your H12/LH12.2.30, we have not seen a copy of MK6/RK6.2.30. but… | ||
| Scan219 | Cover letter for a quarterly complaints report concerning the New Phantom and Late 20 HP Chassis. | ||
| View original record | X4117. To Messrs. from Hm. " Sg. " OR. " C. " E. " Fa. " IN. To Hs. " IP. " NX. " I. " It. - Australia. " Iy. - R.R. America. [STAMP: RECEIVED] Hm1/KW15.2.30. [STAMP: 1930] QUARTERLY COMPLAINTS. NEW… | ||
| Scan220 | Quarterly complaints report for the 40/50 HP Phantom model for the quarter ending 31.12.29. | ||
| View original record | W. - Signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. Quarter ending 31.12.29. 40/50 HP. PHANTOM. | Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. |… | ||
| Scan221 | Tabular report on vehicle complaints, the number of cars affected, and corresponding technical remarks. | ||
| View original record | -2- Nature of Complaint. Clutch Jaggers and Slipping. Coil Failures. Carburetters Flooding. Exhaust Butterfly Choke Squeaking. No. of Cars. W. 8. N. 20. P. 3. 31. W. 12. N. 18. P. 3. 33. W. 4. N. 20.… | ||
| Scan222 | Customer complaints about engine overoiling, seized slipper drives, and exhaust blows, along with remarks and proposed solutions. | ||
| View original record | -3- Nature of Complaint. No. of Cars. Last Qtr's. Total. Remarks. Engine Overoiling. W. - N. 13. P. 4. 17. 15. Honing bores, fitting new pistons, and strutting cylinders where necessary. L shaped or… | ||
| Scan223 | Customer complaints, the number of cars affected, and associated remarks or technical solutions. | ||
| View original record | -4- | Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. | |---|---|---|---| | Exhaust Manifold Broken. | W. 8. N. 5. P. 5. 18. | Not recorded. | Breakages take place between the… | ||
| Scan224 | Summary of customer complaints regarding 'Servo Jaggers' and 'Noisy Tappets'. | ||
| View original record | -5- Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. --- Servo Jaggers. | W. 5. N. 12. P. 1. Total 18. | 15. | On early Phantoms a rubber block is fitted to provide a damping device… | ||
| Scan225 | Quarterly complaints report for the 20 HP model for the quarter ending 31st December 1929. | ||
| View original record | W. - Signifies Works. N. - " " Cricklewood. P. - " " Paris. QUARTERLY COMPLAINTS. Quarter Ending 31.12.29. 20 HP. Nature of Complaint. | No. of Cars. Pre-India. India Series. | Last Qtr's. Total. |… | ||
| Scan226 | Engine complaints, 'Engine Slipper Drive' and 'Engine Overoiling', with car counts and technical remarks. | ||
| View original record | -2- Nature of Complaint: Engine Slipper Drive varying in load causing Engine Gear Rattles and Knocks. No. of Cars: Pre-India: W. 5. N. - P. - India Series: W. 28. N. 25. P. 1. Total: 59. Last Qtr's.… | ||
| Scan227 | Vehicle complaints, the number of affected cars, and engineering remarks. | ||
| View original record | -3- Nature of Complaint. | No. of Cars. Pre-India. | India Series. | Last Qtr's. Total. | Remarks. Exhaust Pipe Bracket Failures. | W. - N. - P. - | W. 20. N. 26. P. - 46. | 57. | By. is instructing a… | ||
| Scan228 | Summary report of vehicle complaints, the number of cars affected, and the remedial actions taken. | ||
| View original record | -4- Nature of Complaint. | No. of Cars. | Pre-India. | India Series. | Last Qtr's. Total. | Remarks. Servo Jaggers and Brake Thuds. | W. - N. - P. - | W. 11. N. 16. P. - Total: 27. | 27. | Scheme for… | ||
| Scan229 | Arranging the loan of a car for a day and providing a mileage update. | ||
| View original record | S/W (Hs.) copy to H. X4117. 99-FH. St10/LH17.2.30. In reply to your Hs/Rm10/MJ13.2.30. I could let you have the car on Tuesday, the 25th inst. if this will suit you, provided I can have it back the… | ||
| Scan230 | Quarterly complaint sheet detailing two technical points for the Phantom model. | ||
| View original record | Hs. Hm. DY/CS. X4117 BY1/G.18.2.30. QUARTERLY COMPLAINT SHEET - Hm1/KW.15.2.30. PHANTOM. There are two points on Hm's last sheet to which we must give attention when we can afford the time :- 1/-… | ||
| Scan231 | Arranging a date for a full-day car examination. | ||
| View original record | St. (W/S) From Hs/Rn. X417. Hs/Rn.2/MJ.19.2.30. c. to H. 99-FH. With reference to your note Stl0/LH.17.2.30. Tuesday will suit us very well (25th inst.) but we should like the car for a whole day to… | ||
| Scan232 | Arranging for a car to be taken to Derby, with multiple handwritten annotations and signatures. | ||
| View original record | x4(1)? Hs/Rm St/22.2.30. Hs/Rm [Vertical handwritten text]: Please note we enable the water jacket covers to be the effect [Handwritten in blue ink]: Mr SI has agreed to let us have the car for the… | ||
| Scan233 | Quarterly report detailing complaints and required experimental attention for the 20 HP and Phantom models. | ||
| View original record | Rm. From Hs. x4117 Hs.1/MJ.27.2.30. x4117. v5770 x7770. QUARTERLY COMPLAINTS OF 20 HP. & PHANTOM. Points which need Experimental attention are as follows :- v634 (1) 20 HP. SLIPPER WHEEL. This appears… | ||
| Scan234 | Fragment inquiring about the failure of a 1-WJ coupling. | ||
| View original record | -2- : and we should like to know, and see, the reason why 1-WJ coupling failed. Hs. | ||
| Scan235 | Quarterly complaints report on the 20 HP chassis, discussing issues with the starting carburetter, and suggestions for exhaust washers and a self-contained pinion. | ||
| View original record | BY/GS. c. Hs. X4117 BY6/G. 28.2.30. 20 HP. CHASSIS - QUARTERLY COMPLAINTS. ------------------------------------- X4117 X5280. A point was raised at the above Meeting, and was confirmed by. Wor. in his… | ||
| Scan236 | Customer complaint about a 'Camshaft Squawk' on Chassis 121-WJ. | ||
| View original record | W/N. c. Hs. c. E. X 4117 EP/Thn8/H4.3.30. re. Chassis 121-WJ. Woolf. Camshaft Squawk. With reference to your memo. A/R/G9/G1.3.30. we regret we have nothing further to add to our previous memo. on… | ||
| Scan237 | Notes from a conference regarding the quarterly return of customer complaints. | ||
| View original record | X4117 NOTES ON CONFERENCE RE QUARTERLY RETURN OF COMPLAINTS HELD AT DERBY on the 26th, FEBRUARY, 1930. Present: Nor. C. Br. BY. H. Hm. Hs. 40/50 H.P. Brake Squeaks. It was stated that it must be… | ||
| Scan238 | Vehicle issues including radiator water quality, component failures, and proposed solutions for various parts. | ||
| View original record | -2- The question of refilling customers radiators with rain-water when they come in for attention to our various depots and Repair Departments was discussed, and it was decided to approach SG. again… | ||
| Scan239 | Remedies for engine over-oiling, squeaking exhaust chokes, slipper drives, and exhaust blow. | ||
| View original record | -3- Exhaust Butterfly choke squeaking. W. find that the best remedy is to fit a steatite bush and a nitralloy spindle. Hm. will send some of these to Br. to try and R. is to carry out the same job in… | ||
| Scan240 | Faults and proposed remedies for various vehicle components including exhaust manifolds, shock absorbers and springs. | ||
| View original record | -4- ment over the ordinary C.&.A. washer. There are no results yet to report of this washer. Broken Exhaust Manifolds. This is a fairly new trouble which has also been found on Phantom II. It was… | ||
| Scan241 | Ongoing technical issues and remedies for various car models. | ||
| View original record | -5- Hm. will report results. Noisy Tappets. It was stated that these complaints are now being cured without difficulty. 20 H.P. CARS. Brakes Squeaking. The same remarks apply as in the case of the… | ||
| Scan242 | Report outlining various vehicle component issues and their respective statuses or proposed solutions. | ||
| View original record | -6- Exhaust Blown Manifold. This complaint arises generally on fast driven cars. It was agreed that BY. should get out a scheme for washers with steel insertions as lately adopted for the 40/50 h.p.… | ||
| Scan243 | Customer's letter about a fatal car crash and their concerns regarding the vehicle's braking system. | ||
| View original record | [Illegible signature, crossed out] s/W. H. c. to W. [Illegible signature] [Handwritten: XU-11] WE [Stamped: 19 MAR 1930] [Stamped: RECEIVED] NOT READ THROUGH Re: Mrs. Merton. 46-G-2. I have had a… | ||
| Scan244 | Query regarding the suitability of spark plugs for a high-speed trip to France in Mr C. R. Fairey's car, 34-GN. | ||
| View original record | X4117 Hs. C. Wor. re 34-GN. Mr. C. R. Fairey. Ep6/AV/R. 21. 3. 30. As you know, Hall is probably leaving London before April 3rd with Mr. Fairey's car for the South of France. It will be driven back… | ||
| Scan245 | Response to a query regarding an accident, defending the braking system and axle control on the F.2B series and Phantom II models. | ||
| View original record | W/S. Cf. From Hs/Rn. c. to H. XC4117 HS/Rn.3/MJ. 26.3.30. Re. Mrs. Merton 46-G2. It is of course very difficult to give any information on an accident such as you mention. As you know from F.2B series… | ||
| Scan246 | Complaints of rear suspension issues on the Phantom II model. | ||
| View original record | By. Hs. EP. Worr X4117. X4117 X7410. Hm/SB9/KW1.4.30. Phantom II Springing. We are getting rather a lot of complaints of Phantom II cars bumping on the rear buffers, and although some of these are… | ||
| Scan247 | Log of complaints and modifications for weak rear springs on Phantom II chassis. | ||
| View original record | COMPLAINTS OF WEAK REAR SPRINGS - PHANTOM II Chass. No. | Normal Load. | Rear Axle Wt. | Buffer Clearance. | Original Springs. | Replaced by. 1-WJ. | 4 pass. | No record. | - | 1100 + lbs. | 1200 +… | ||
| Scan248 | Mr. Fairey's enthusiastic feedback on his new Phantom II car and its performance. | ||
| View original record | X4117 C-H Nor. Copy to By. RB. Hs.✓ ER. Lp19/av/JL.10.4.30. Mr. Fairey has now had his Phantom 11 in use for some days, and at no time in my experience have I ever found him to be so enthusiastic… | ||
| Scan249 | Feedback from Mr. Fairey on his Phantom II (Chassis 34-GN), detailing performance praise and technical issues. | ||
| View original record | Sg. From Hs/G.W.Hall. c. to Wor. c. to EP. c. to BX. MR. FAIREY'S PHANTOM II. (CHASSIS 34-GN). Having recently taken delivery of, and driven Mr. Fairey's car in France, the following information may… | ||
| Scan250 | Issues with oil pressure, dynamo charging rate, dashboard lighting, and radiator shutters. | ||
| View original record | -2- Hs/GW.1/SL.10.4.30.Contd. travelling at high speeds (70 - 85 m.p.h.). Restarting after ten minutes, the pressure was found to be O.K. and continued so with speeds under 70 m.p.h., but after… | ||
| Scan251 | Vehicle performance and issues identified, including bonnet locks, brake pedal, and suspension. | ||
| View original record | -3- v (6) Bonnet Locks & Catches. A lot of trouble was experienced with the bonnet catches. These fit badly and tend to come undone at speed. The centre locks also fit badly into their wells. It is… | ||
| Scan252 | List of faults and required rectifications for chassis 34-GN. | ||
| View original record | ROLLS-ROYCE CHASSIS 34-GN. The following points require attention :- (1) Water builds up in radiator at high speeds. (Washer under radiator cap?). (2) Oil pressure drop experienced using Motorine "C".… | ||
| Scan253 | Adjustments and resolving complaints on a Phantom II, 34-GN, for Mr. Fairey. | ||
| View original record | Wor. Hs EP1/H14.4.30. re. PHANTOM II. 34-GN. FAIREY. With reference to Hs/GWHl/MJ.10.4.30, also Lp20/Av/JL.10.4.30. and Lp19/Av/JL.10.4.30., we are glad to hear that Mr. Fairey is pleased with this… | ||
| Scan254 | Solutions for various vehicle issues including oil, radiator, dynamo, brakes, lighting, and bonnet locks. | ||
| View original record | - 2 - EP1/H14.4.30. Dept. had a similar case some time ago, which was cured by changing the oil release valve. We can only suggest that the level of oil in the crankchamber in this condition of… | ||
| Scan255 | Complaints and bodywork on Mr. Fairey's car, suggesting it doesn't need to come to the Works. | ||
| View original record | - 3 - EP1/H14.4.30. With these complaints. We understand that several body jobs are to be done, and while these are being done, we feel the points above raised could have attention without delaying or… | ||
| Scan256 | Rectifying rattles, chassis complaints, a faulty axle, and a dynamo upgrade for car 34-GN. | ||
| View original record | S/W....EP. c. to Wor. Hs. Ry. XJ (112) C12/C15.4.30. Re 34-GN...FAIREY. EP1/Hl4.4.30. Sg. and I spoke to Hs. about this yesterday, and we understand the car will be coming back directly after Easter… | ||
| Scan257 | Self-starter failure for Chassis 183-XJ, diagnosing an overly strong pinion spring. | ||
| View original record | x4117 Br. C. to EFG. C. to Hs. C. to EF. C. to E. C. to Mx. C. to Wer. Hm5/W16.4.30. Chassis 183-XJ. Muhlenkamp. This Car was sent to us with a complaint of failure of the Self-Starter. It was… | ||
| Scan258 | Complaints and solutions for cold draughts caused by the Phantom II side brake lever gap. | ||
| View original record | (X411) BY c. Hs. c. E. c. C. c. JLE. EP11/H17.4 30. re. PHANTOM II. SIDE BRAKE LEVER" GAP". On finished cars this has been complained of, causing cold draughts on to the driver. Mr. Fairey complained… | ||
| Scan259 | Requesting a new fan bracket and a larger output dynamo for chassis 34-GN FAIREY. | ||
| View original record | Sft. c. Won. c. EP. c. Hs. Y4117 BY/Cgh/G.23.4.30. re CHASSIS 34-GN. FAIREY. With reference to EP1/H.14.4.30. the position in regard to Items 1 and 4 is as follows :- 1/- According to our information… | ||
| Scan260 | Car 34-GN Fairey, a delay in dispatching parts, and an axle failure on another car. | ||
| View original record | B/S er JLE. Lillie Hall. cr-bs. Wor. Hs. BH EP14/H23.4.30. re. 34-GN. Fairey With reference to the above car and telephone conversation with JLE. and Lp. this morning, pointing out that the car is now… | ||
| Scan261 | The examination of spark plugs received from Messrs. Douglas Seaton Ltd. | ||
| View original record | Ho/Rm X4117 S/W There's a matter for your attention rather than mine. 4328 C4/C30.4.30. Re GFN-52...Dr.James Thompson. you have I know full experience of watts plugs. It looks like the Riculium in… | ||
| Scan262 | Letter from Douglas Seaton Ltd. regarding bad running issues with Dr. James Thompson's car, chassis GFN-52, attributed to faulty K.L.G. plugs. | ||
| View original record | COPY Douglas Seaton Ltd., Yeovil. 28th April 1930 Messrs. Rolls-Royce Ltd., 14-15 Conduit St London W.1. Dear Sirs Re: GFN-52. Dr. James Thompson. ---------------- We are returning to you per parcel… | ||
| Scan263 | Spark plug pre-ignition and standardizing new stepped insulator K.L.G. plugs for the 20 HP model. | ||
| View original record | To C. From Hs/Rm. X4117 Hs/Rm.4/MJ.5.5.30. With reference to C.4/030.4.30. We have examined the plugs. We consider that they may have been pre-igniting. We have just standardised a new plug for the 20… | ||
| Scan264 | Fitting new lower rated front springs to chassis 82-AL to resolve springing complaints. | ||
| View original record | x4117 W/S - C. C. to Wor. C. to Hs. C. to Ry. C. to Br. Hm5/W5.5.30. Re Chassis 82-AL. Clifford Turner, Esq. The new type lower rated front springs were fitted to this Car at N. last Thursday,… | ||
| Scan265 | Investigation into fumes entering the car cabin via the side brake lever gap and proposed solutions. | ||
| View original record | E.P. at W. Copy to W. Copy to Hs. Copy to JLE. Copy to HO. X4117 Hm7/EDW/5-5-30. SIDE BRAKE LEVER GAP. EP11/H17-4-30. At our request JLE. has conducted some experiments with a car fitted with a… | ||
| Scan266 | Query regarding an oil recommendation for a customer's 20/25 HP chassis, GLR-7. | ||
| View original record | Hs. C M. [crossed out] X4117. BY/Cghll/G.12.5.30. RE CHASSIS GLR-7. CAR MART FOR CAPT. BAYES-DAVY. We have a customer who has requested that the gearbox and back axle on the new 20/25 HP. chassis… | ||
| Scan267 | Customer complaints of draughts from the side brake lever gap and proposing a solution. | ||
| View original record | K417 H/S c. Hn. c. BY. c. Hs. c. OLM. Lillie Hall. c. HO. EP14/HS.5.30. re. SIDE BRAKE LEVER GAP. With reference to your Hn7/EDI/5.5.30. the test you refer to I take it was with Mr. Fairey's… | ||
| Scan268 | Advantages and disadvantages of different springing options for Phantom II and 20 HP models. | ||
| View original record | X4117 To P. From He/Rn. c. to Bc. Mor. c. to H. Da. c. to Ev. Cy. c. to F.H. EP. He/Sal/MJ.14.5.30. X7410 x5410 x7520 x5520 x4117 PHANTOM II AND 20 HP. SPRINGING. With reference to R/H.4.5.30., we… | ||
| Scan269 | Analysis of customer complaints regarding car ride quality, specifically low speed dithering and pitching. | ||
| View original record | -2- Hs/Sal.1/14.8.31.Contd. to worry about, but unfortunately not 5% of the cars sold are of this type. All our observations, unless otherwise qualified, refer to the rear seats of the car. In our… | ||
| Scan270 | Issues with rear and front spring deflection, its effect on steering, and potential compromises. | ||
| View original record | -3- Hs/Bm.1/ML.14.5.30.Contd: cars leaving the Works have over 9" rear spring deflection under full load which means that they are on the absolute limit and we are getting complaints of hitting the… | ||
| Scan271 | Suspension design, comparing hydraulic and friction shock absorbers, and considering future development of front suspension. | ||
| View original record | -4- Hs/Em.1/14.E.B.Contd. Fairey with standard road springs and increased poundage on the hydraulics indicates that our suspension can be made to cover a remarkable range. We have had to provide Sir… | ||
| Scan272 | Continuation page of a typed memorandum or report. | ||
| View original record | -5- He/Rs.1/AL.14.5.RF.Contd. be made to take care of this feature. He/Rs. | ||
| Scan273 | The performance of new type lower rated front springs fitted to chassis 82-AL. | ||
| View original record | COPY. W/S. C. C. Hdr. C. Hs. C. EV. C. Df. Re. Chassis 82-AL. Clifford Turner, Esq. The new type lower rated front springs were fitted to this car at W. last Thursday, together with stronger rear… | ||
| Scan274 | Customer's feedback on the car's back springs and suspension performance. | ||
| View original record | Hs. EP/Thn11/H19.5.30. re. 34-GN. Fairey. We give below extract of letter which we have received from Mr. Fairey upon which we shall be glad to have your comments. The car is going to 'N' probably on… | ||
| Scan275 | Customer complaints about the springing and riding qualities of the Phantom II and 25 HP models. | ||
| View original record | COPY. To R. From Hs/Rn. c. to SG. Wor. c. to Da. E. c. to By. OY. c. to PN. EP. X4117 Hs/Rn.2/MJ.23.5.30. X.4117 X.7410 X.5410 X.7520 X.5520 RIDING QUALITIES. PHANTOM 11 & 25 HP. With reference to… | ||
| Scan276 | Shock absorber loading and suspension tests to improve ride comfort. | ||
| View original record | -2- Hs/Rn.2/MJ.23.5.30.Contd. inch of rear spring deflection for comfort we shall always have complaints similar to those tabulated. With regard to the shock absorber loading. We consider from our… | ||
| Scan277 | Improvements and customer complaints for the Phantom and 20 HP models, specifically concerning drilled valves and ride quality. | ||
| View original record | -3- Hs/Rm.2/MJ.23.5.30.Contd. We started off with the fixed idea that we would not use drilled valves on Phantom 11, but the Repair Dept. have managed to reduce so many Phantom 1 complaints by… | ||
| Scan278 | List of customer complaints regarding suspension bumping on buffers, with suggested remedies. | ||
| View original record | LIST OF COMPLAINTS COMPILED BY THE REPAIR DEPT. TOGETHER WITH THEIR SUGGESTIONS AS TO MEANS OF OVERCOMING THEM. BUMPING ON BUFFERS. (1) 21-GN. Vanderbilt. Owner touring in Algiers and complains of… | ||
| Scan279 | List of vehicle suspension issues and remedies for specific customer cars. | ||
| View original record | -2- (14) 31-WJ. Paget. Bumps on rear buffers. Body 1 cwt. over-weight. 150 lbs. stronger rear springs. (15) 81-WJ. W.J.Palmer. Bumps on buffers and down on offside rear. Body 2 cwts. overweight. 100… | ||
| Scan280 | List of chassis numbers with details of suspension faults and remedies. | ||
| View original record | -3- (30) 193-KL. No complaints given. New rear springs fitted. (31) 115-WJ. No complaint given. Rear springs changed. (32) 19-GN. Remedy swaying. A further four cases have just come to hand of cars… | ||
| Scan281 | Fitting stronger rear springs and friction shock absorbers to Mr. Fairey's car. | ||
| View original record | EP. From HS/Rn. X411 Hs/Rn.4/MJ.23.5.30. 34-GN. We read Mr. Fairey's note re his car. We think that he is so nearly satisfied that the first thing to do is to fit him slightly stronger rear springs of… | ||
| Scan282 | New chassis (11-GY) for a customer in Hague, referencing a complaint about their current car (99-WR). | ||
| View original record | X 4117. D/BP/HD14/WS.23.5.30. Hs. Re: Chassis 11-GY - Hague. Referring to EP's memo reference EP/Thn15/H. 22.5.30. we attach hereto copy of our memo D/BP/HD2/ WS.20.5.30. giving details of the… | ||
| Scan283 | A replacement chassis for a customer, detailing specific usage requirements for springing adjustments. | ||
| View original record | COPY. By. Sft. EWT/Skn. EP. D/BP/HD2/WS.20.5.30. Re: Chassis 11-GY - Hague. Please note, we have this morning issued revised erection details relative to this chassis which has now been allotted to… | ||
| Scan284 | Arrangements for car 179-XJ (Mertzanoff) to be sent to the Works for modification before delivery. | ||
| View original record | W/S O c. Hs. BY. (Strikethrough) Wor. Mx. (Strikethrough) JLE. (Strikethrough) K1(1) (handwritten, crossed out) EP18/H28.5.30. re. 179-XJ. Mertzanoff. With reference to the arrangements made whereby… | ||
| Scan285 | Internal query regarding the cost and necessity of fitting additional shock absorbers for customer Mertzanoff's car, 179-XJ. | ||
| View original record | COPY. S/W. C.10/C3.6.30. EP. re. 179-XJ. Mertzanoff. This customer has gone to America and we understand from Barkers that he does not wish to pay more for shock absorbers. He is delighted with the… | ||
| Scan286 | Modification of a customer's car with special springs and shock absorbers. | ||
| View original record | Y4917 W/S c. G. c. Hs. BY. Wor. MX. JLB. D.L. EP7/H4.6.30. re. 179-XJ. Mertzanoff. With reference to your memo. C10/C3.6.30. We consider the only way in which we are likely to satisfy this owner is to… | ||
| Scan287 | Potential overheating issues with chassis 117-WJ and possible solutions. | ||
| View original record | Hm. From Hs/Rm. 4117 Hs/Rm.1/WJ.12.6.30. CHASSIS 117-WJ. With reference to the attached note. It is unfortunate that no atmospheric temperatures are given in this report because it prevents us… | ||
| Scan288 | Page two of a memorandum requesting atmospheric temperature data from Hopkinson for future reference. | ||
| View original record | -2- test if it was noticeably worse than standard. We should be obliged if you would ask Hopkinson to let us have atmospheric temperatures in cases with which he deals in the future. Hs/Rn. | ||
| Scan289 | Complaint letter from Nicholls Brothers regarding a boiling issue with chassis 117-WJ. | ||
| View original record | [Handwritten in red ink: HS Tem] [Handwritten in red ink: copy as requested] [Handwritten: X4117] COPY NICHOLLS BROTHERS VIA LAMARMORA 6 Telegrams: Nicholls Milan. Telephone: 50-092 MILAN.… | ||
| Scan290 | Recommendations to resolve an overheating issue on chassis 117-WJ, regarding the fan belt and front undershield. | ||
| View original record | Repair Dept. From Hs/Rm. X4117 Hs/Rm.2/WJ.27.6.30. X4117 X7220 X7250. With further reference to the over-heating trouble reported on 117-WJ. We make the following recommendations in this case - (1)… | ||
| Scan291 | List of customer cars experiencing excessive steering toe-in, with owner details and mileage. | ||
| View original record | STEERING (X4117) K401 .x7820 x7810. ROLLS ROYCE CARS SHOWING EXCESSIVE TOE-IN. ---------------------------------------- Mileage. Marquis of Anglesey. Rolls Phantom 11. 1930. 5,300 (Via Hoopers,… | ||
| Scan292 | A complaint concerning the poundage of shock absorbers for car 137-XJ, owned by The Hon. O. Winn. | ||
| View original record | Stamped Text: RECEIVED 16 JUN 1930 (circular stamp) Typed Text: 16 JUN 1930 / W. 137-XJ. - The Hon. O. Winn. C. is anxious for this to have further prompt attention as he is concerned to note the… | ||
| Scan293 | Engine improvements and remedies for a complaint regarding the R.C. Rootes' demonstration car GDP-36. | ||
| View original record | Cx6/KW16.6.30. S/W. Copy to Hs/Rm. " " JLR. " " C. " " WOR. 8 4117 X5770 Re- R.C.Rootes' Demonstration Car GDP-36. JLR. Whilst I was pleased to note that Mr.Rootes agreed that you have succeeded to… | ||
| Scan294 | Effect of rubber engine mountings and compression ratio on engine 'boom' in the 20/25 HP chassis. | ||
| View original record | Cx. From Hs/Rn. c. to EP. c. to JLR. c. to C. c. to Wor. 4117 Hs/Rn.3/MJ.17.6.30. x5770. With reference to CxS/KW16.6.30. We think that the rubber engine mounting will undoubtedly reduce the tendency… | ||
| Scan295 | Correcting a mistake in the quarterly complaints report regarding Phantom II brake issues. | ||
| View original record | To H. from Hm. " Sg. " Wor. " C. " H. " E. " Da. " HN. To Hs. " Hy. " RP. " TX. " P. " t. - Australia. " Cy. - R.R. America. X4117 RECEIVED JUN 30 1930 H3 Hm19/KW30.6.30. RE QUARTERLY COMPLAINTS. With… | ||
| Scan296 | Quarterly complaints report for Phantom I, Phantom II, 20 HP, and 25 HP chassis. | ||
| View original record | To A. from Hm. " Sg. " Cor. " G. " B. " La. " HN. To Hs. " HP. " MX. " N. " I. " Ht. - Australia. " Cy. - R.R. America. X417 Hm11/KW30.6.30. QUARTERLY COMPLAINTS. PHANTOM I, PHANTOM II, 20 HP., and 25… | ||
| Scan297 | Quarterly complaints report for the 40/50 HP Phantom model, detailing specific failures and remedies. | ||
| View original record | W. - Signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. Quarter ending 31.3.30. 40/50 HP. PHANTOM. Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. Brakes… | ||
| Scan298 | Customer complaints, the number of cars affected, and remarks on remedial actions. | ||
| View original record | -2- Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. Clutch jaggers and Slipping. | W. 6. N. 12. P. - Total 18. | 31. | A 50% mixture of oil and paraffin will overcome the jaggers,… | ||
| Scan299 | Summary of vehicle complaints, fault counts, and remarks on fixes. | ||
| View original record | -3- Nature of Complaint. No. of Cars. Last Qtr's. Total. Remarks. Engine Slipper Drive Seized. W. 1. N. 17. P. 2. 20. 30. In spite of carrying out all the latest improvements, i.e. cotton duck… | ||
| Scan300 | Summary table of vehicle complaints, the number of cars affected, and technical remarks on causes and solutions. | ||
| View original record | -4- Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. Piston Knocks and Seizure. | W. 3. N. 7. P. 1. Total 11. | 13. | This is caused by insufficient oil for starting purposes, and… | ||
| Scan301 | Quarterly complaints report for the 20 HP model for the quarter ending 31st March 1930. | ||
| View original record | W. - Signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. Quarter Ending 31.3.30. 20 HP. Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. Pre-India. | India… | ||
| Scan302 | Engine complaints, car model counts, and engineering remarks. | ||
| View original record | -2- Nature of Complaint. Engine Slipper Drive varying in load causing Engine Gear Rattles and Knocks. Engine Overoiling. No. of Cars. Pre-India. India Series. W. - W. 14. N. 3. N. 38. P. - P. 5.… | ||
| Scan303 | Summary report on vehicle complaints, number of cars affected, and remedial actions taken. | ||
| View original record | -3- Nature of Complaint. No. of Cars. Pre-India. India Series. Last Qtr's. Total. Remarks. Exhaust Pipe Bracket Failures. W. 1. N. - P. - W. 11. N. 31. P. 1. 44. 46. When we find a broken bracket we… | ||
| Scan304 | Summary report on vehicle complaints regarding starter motors, steering, and springing, with details on remedial actions. | ||
| View original record | -4- | Nature of Complaint. | NO. of Cars. | Last Qtr's. Total. | Remarks. | |---|---|---|---| | | Pre-India. | India Series. | | | | Starter Motor Failure. | W. - | W. 3. | 15. | With the existing… | ||
| Scan305 | Summary of customer complaints and technical issues reported for the Phantom II model. | ||
| View original record | PHANTOM II. Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. Brakes Squeaking. | W. - N. 10. P. 1. Total 11. | Not recorded. | Too much travel on footbrake pedal. Clutch Failing to… | ||
| Scan306 | Summary of complaints for the 25 HP model, detailing the number of cars affected and remarks on the issues. | ||
| View original record | 25 HP. Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. Engine Slipper Drive varying in load, causing Engine Gear Rattles and Knocks. | W. 1. N. 2. P. -. Total 3. | Not recorded. |… | ||
| Scan307 | Inspection and repair instructions for vehicle GLN-60. | ||
| View original record | 84117 RHC. From Hs/Rn. HS/Rn.1/WJ.1.7.30. GLN-60. Lp's Car Will you please remove the road springs from this car, oil thoroughly and re-erect. Also remove dampers and hand them over to W. Bell for… | ||
| Scan308 | Seized throttle issue with Chassis 119-GN and the subsequent investigation. | ||
| View original record | S/W. Wor. Copy Hs. G. Hme H. Hee RP. X4117 PN.1/WT3.7.30. Chassis 119-GN. Mr. Iden. It appears that after having run 200 miles the throttle of this car seized up in the open position when starting on… | ||
| Scan309 | Follow-up note regarding trouble with a butterfly valve spindle on chassis 119-GN. | ||
| View original record | S/W. WOr. Copy to Hs. 2 Hx Bx KP. X4117 PN.4/WT4.7.30. Chassis No. 119-GN. Mr. Iden. With further reference to my PN.1/WT3.7.30. I would like to add that the trouble with this butterfly valve spindle… | ||
| Scan310 | Enquiry about the springing for chassis No. 82-AL, belonging to Clifford Turner. | ||
| View original record | Hs/Rm. X4(117) Hd/WW14/KW10.7.30. Chassis No. 82-AL. Clifford Turner. With reference to your enquiry concerning the springing of this car, we think the copies of correspondence attached hereto will… | ||
| Scan311 | Customer feedback letter concerning the springing and rolling of chassis No. 82-AL. | ||
| View original record | COPY. c/o Mr. H. Clifford Turner, Branksome Towers Hotel, Bournemouth. Undated. Rec'd 19.5.30. To Captain Hallam, Rolls-Royce Works, Derby. Dear Sir, Re Chassis No. 82-AL. I trust you will excuse me… | ||
| Scan312 | Letter regarding modifications to shock absorbers on Chassis No. 82-AL to balance suspension softness against roll and dither. | ||
| View original record | COPY. W/N - Br. Hm/SB7/KW20.5.30. (Dict. 19.5.30). Chassis No. 82-AL. Clifford Turner Esq. We attach hereto copy of a letter we have received from Mr. Turner's chauffeur, together with a copy of our… | ||
| Scan313 | Faulty petrol gauge on a customer's Phantom II. | ||
| View original record | 14117. HS. ✓ b. Wor. c. EP. re Mr. Fairey's Phantom II. Mr. Fairey has again had trouble with the petrol gauge on the above car. Can we do anything to provide him with another gauge, even of another… | ||
| Scan314 | Faulty petrol gauge on Mr. Fairey's Phantom vehicle. | ||
| View original record | X.4117. To Lp. from Hs. Hs4/AD7.8.30. MR. FAIREY'S PHANTOM. I would strongly recommend that you get in touch with Major Searight at Hobsons and tell him the trouble Fairey has had with his petrol… | ||
| Scan315 | Correspondence regarding the change from a special high-geared 12-tooth axle to a standard 11-tooth axle on chassis GLR-49. | ||
| View original record | JLE. Lillie Hall. c. C c. Wor. c. BY c. Hs. c. Mx. 84117 x4117 x7960 EP23/H12.8.30. re. GLR-49. High Geared Axle. With reference to your LE6/R11.8.30, we notice that the special high-geared axle (12… | ||
| Scan316 | Report concerning booming bodies and vibration complaints for car 105-GN. | ||
| View original record | W/S C. c. JLE, Lillie Hall. c. BA/EV. c. Hs. c. Wor. X417 EP2/H19.8.30. re. BOOMING BODIES AND COMPLAINTS OF VIBRATIONS ETC. 105-GN. ANDERSEN. The above car was brought to our attention by Mr. Munro… | ||
| Scan317 | Exhaust boom issues in certain car bodies and potential silencer improvements. | ||
| View original record | - 2 - bodies. I do not see any reason, however, why the virtues of one cannot be applied to the other, even although its shape and size may be different. A feature which requires our urgent attention… | ||
| Scan318 | Piston knock issues on a car in Baroda, India, and potential solutions. | ||
| View original record | [STAMP: RECEIVED with clock face showing AUG 20 1930] [STAMP: RECEIVED] [STAMP: C. BY. with illegible signature above] X447 EP27/H19.8.30. re. 70-WJ. Baroda, India. We have had some considerable… | ||
| Scan319 | Overheating issues with a 20/25 model experienced by motorist Mr. Geoffrey Smith. | ||
| View original record | Hs. X4117. S/W. To Wor. from C. c. to Hs. I enclose copy of letter received from Mr. Geoffrey Smith, for many years Editor of the "Autocar" and now a Director of Iliffe & Sons and Sturmeys, the… | ||
| Scan320 | Letter from Mr. Geoffrey Smith detailing a road trip and providing feedback on chassis performance. | ||
| View original record | COPY OF LETTER FROM MR. GEOFFREY SMITH. Iliffe & Sons, Ltd. Dorset House, Tudor Street, E.C. 4. GS/DFT. 15th August, 1930. PRIVATE. W. H. Cowen, Esq., Messrs. Rolls-Royce Ltd., 14-15, Conduit St., W.… | ||
| Scan321 | Letter detailing vehicle performance feedback and improvement suggestions after road testing. | ||
| View original record | -2- serious - traced to a dry bearing under the dynamo cover. I suggest that this obscure lubricator is often forgotten. In general:- although I have a cut out and took the precaution to have the… | ||
| Scan322 | Typed memorandum acknowledging a letter of criticism from a Mr. Geoffrey Smith and promising investigation. | ||
| View original record | K4117 W/S. Secret [Text struck through] copy to Hs. Wor/T.21.8.30. C12/DEO.8.30. Many thanks for the interesting copy of letter received from Mr. Geoffrey Smith. It appears to be a very valuable… | ||
| Scan323 | Overheating issues with Phantom II cars. | ||
| View original record | Hd. C.W. C. JL. Lillie Hall Hs. re. PHANTOM II. CARS OVERHEATING - 23-GY. With further reference to the above and our EP1/H19.8.30., also A14/A20.8.30. we take it, in view of the recommendations made… | ||
| Scan324 | Conversion progress of Mr. Gryll's 20/25 HP chassis, GXO-46. | ||
| View original record | XC 4117 PN.1/WT22.8.30. S/W. ....from PN. Copy to Hs. Mr. Gryll's 20/25 H.P. Chassis No. GXO-46. ----------------------------- for conversion. This owner has written to me that he has made very… | ||
| Scan325 | Response to criticisms from Mr. Geoffrey Smith regarding chassis GDP-63, detailing implemented and proposed modifications. | ||
| View original record | Wor. From Hs. X 4117 Hs.2/MJ.25.8.30. Re. Chassis GDP-63 Geoffrey Smith. Most of the criticisms dealt with by Mr. Geoffrey Smith either have been or are being dealt with. Our latest 25HP. car - 18-G4… | ||
| Scan326 | Recommendation of a louvred bonnet to solve an overheating issue on a 25HP car. | ||
| View original record | -2- Hs.2/MJ.25.8.30. Contd. overheating on his 25HP. car, the best thing we could recommend would be a louvred bonnet. Hs. | ||
| Scan327 | Carburetter air cleaners and cylinder block rusting on chassis 70-WJ. | ||
| View original record | RF x4(1) c. Hs. BY1/G.3.9.30. RE CHASSIS 70-WJ. BARODA. NRC15/G.1.8.30. [Stamp: RECEIVED 4 SEP 1930] We think that if and when our carburetter is fitted for America with a gauze air cleaner that this… | ||
| Scan328 | Disagreeable booming periods in a 20-HP chassis fitted with Thrupp & Maberly bodies. | ||
| View original record | W/S C. c. Hs/Rm. c. Hy/Cav. c. J.L.R.Liddle Hall. X4117 EP14/HS.9.30. re. 20-HP. CHASSIS FITTED WITH THRUPP & MABERLY BODIES. With reference to the trouble we had with disagreeable boom periods on a… | ||
| Scan329 | Mr. Fairey's enthusiastic feedback on his Phantom II and a request to draft a testimonial. | ||
| View original record | Hs 4417. To Cx. from Sg. re Mr.Fairey. Sg6/E17.9.30 Copy to C.Wor.Hs. With further reference to Lp's note saying how pleased he is with his Phantom II, when he had lunch with me yesterday, he became… | ||
| Scan330 | Customer's complaint regarding the suspension and ride comfort of their Phantom II, chassis No. 183-XJ. | ||
| View original record | B/W. (W.O.R). c. to C. c. to Hs. c. to EE. c. to H. re. Mr. Muhlenkamp's Phantom 11. Chassis No. 183-XJ. This is one of the cars which Hs. and BP had an opportunity of testing with me and the Owner's… | ||
| Scan331 | Fault with the clutch causing a thump to be felt through the car. | ||
| View original record | -2- I explained to Mr. Muhlenkamp that Park Ward should be asked to give attention to this. It should also be noted that some clutch part requires attention, there being a tendency for the clutch to… | ||
| Scan332 | The springing issues on Sir Robert Hadfield's car, suggesting the fitting of Hartfords. | ||
| View original record | BY. From Hs/Rn C. Wor. C. SG. 8 4117 Hs/Rn3/AD23.9.30. X4117. X7520. SIR ROBERT HADFIELD. We understand that a number of efforts have been made to satisfy Sir Robert Hadfield with regard to the… | ||
| Scan333 | Cost and fitting of extra Hartford shock absorbers for Sir Robert Hadfield's car. | ||
| View original record | S/W....EW. c. to Hs/Rm. RECEIVED SEP 30 1930 HS Y4 (1) C14/C29.9.30. Re SIR ROBERT HADFIELD. By/Cghl/G27.9.30 I note the position in regard to these extra Hartford shock absorbers and that it is… | ||
| Scan334 | Confirming the delivery date for springs and the subsequent date for the work to be undertaken. | ||
| View original record | X.4117. To PN. From Hs/An. c. Wor. C. c. EP. H. Hs/Anl/AD26. 9.30. With reference to FN4/CP19.9.30, we now have a firm delivery date for these springs and can therefore confirm that the 6th October… | ||
| Scan335 | Sir Robert Hadfield not expecting to pay for Hartford shock absorbers and questioning the cost of fitting them to both front and rear. | ||
| View original record | S/W..EH c.to Hs. K4117 C19/C26.9.30 Re 131-WJ..Sir Robert Hadfield -------- Sir Robert Hadfield has telephoned me that he is expecting the material ready at Derby on Tuesday next, and he is not… | ||
| Scan336 | Fitting of additional shock absorbers to Sir Robert Hadfield's car, requiring a cost estimate and his approval. | ||
| View original record | Hs. X4117. S/W....EW. -> c. to Hs. C3/026.9.30. Re 131-WJ...Sir Robert Hadfield. I note you have seen the driver of Sir Robert Hadfield's car, have tested the car on the road, and your advice is that… | ||
| Scan337 | Fitting of additional shock absorbers to Sir Robert Hadfield's car. | ||
| View original record | To C. From Hs/Rn. c. to By. (411) Hs/Rn.4/MJ.26.9.30. SIR ROBERT HADFIELD. With reference to C3/C26.9.30. The driver told us that Sir Robert Hadfield did not mind paying for additional shock absorbers… | ||
| Scan338 | Arranging for Mr. Muhlenkamp's car to be sent in early for work on the springing, clutch, and a knock. | ||
| View original record | [Handwritten in green] 8/W.(Hd.) .X4117. [Handwritten symbols] 23 R/F S/W. (Hd.) copies to EP. Hs. H2/H3.10.30. 183-XJ. - A. MUHLENKAMP. ESQ. In connection with PN4/CP19.9.30. - copies of which were… | ||
| Scan339 | Faulty hydraulic shock dampers returned from the Cricklewood depot for repair. | ||
| View original record | X4117. Ey. C.to Ev. C.to Mft. C.to Hs. C.to Mr.Brock Hd/J1.5/KH. 7. 10. 30. FAULTY HYDRAULIC SHOCK DAMPERS. EX: R.R.CRICKLEWOOD DEPOT. We have received back in Works faulty Hydraulic Shock Dampers as… | ||
| Scan340 | Front suspension alterations on Mr. Muhlenkamp's Phantom II, chassis No. 183-XJ. | ||
| View original record | To PN. From Hs/Rn. c. to Wor. c. to C. c. to EP. c. to H. 8417 Hs/Rn. 5/MJ. 8.10.30. Mr. Muhlenkamp's Phantom ll. Chassis No.183-XJ. Q We have altered the front suspension of this car and should like… | ||
| Scan341 | Merits of standard versus special springs and damping levels for car GLR-50. | ||
| View original record | S/W X4117. To Hs/Rm. from Sg. re Bernard Hopps. GLR-50. Sg20/E11.10.30 Thanks for Hs/Rml/AD7.11.30. Before taking any action, however, I should be glad if you could explain the second paragraph of… | ||
| Scan342 | Persistent steering wobble on a customer's car, model 137-XJ. | ||
| View original record | 3.30 X4117. S/W Hs. C5/C16.10.30 Re 137-XJ...The Hon.Chas Winn. You have informed us from time to time that when we have a persistently bad case of any particular trouble on a car in a customer's… | ||
| Scan343 | Complaint case memo regarding chassis number 137-XJ for The Hon. Chas Winn. | ||
| View original record | S/W. Hs COMPLAINT CASE X+11? REPLY TO C.D. for 89 CD20/RK21.10.30 Re: Chassis No. 137-XJ. The Hon. Chas Winn. Will you kindly reply to our memo re the above, reference C5/C16.10.30, as quickly as… | ||
| Scan344 | Cover letter for the quarterly complaints report for the quarter ending September 1930, regarding Phantom I, Phantom II, 20 HP, and 25 HP chassis. | ||
| View original record | To. H. from Hd. " Sg. " Wor. " C. " E. " H. " Ha. (X+11) To Hs. " Ey. " EP. " M. " MX. " N " P. " PL - Australia. " OY - RR. America. Hd3/MW22.10.30 QUARTERLY COMPLAINTS. PHANTOM I, PHANTOM II, 20… | ||
| Scan345 | Quarterly report from September 1930 detailing customer brake complaints across different car models. | ||
| View original record | QUARTERLY COMPLAINTS - SEPTEMBER 1930. 20 HP. 25 HP. Ph.I. Ph.II TOTAL. REMARKS. TOTAL BRAKE COMPLAINTS: September quarter. 31 11 34 65 141 Previous " 53 5 56 47 161 Six months. 84 16 90 112 302… | ||
| Scan346 | Summary of reported vehicle complaints including brakes, battery boxes, and boiling, categorized by model and time period. | ||
| View original record | -2- BRAKE COMPLAINTS CONT'D. 20 HP. 25 HP. Ph.I. Ph.II TOTAL REMARKS. BRAKES - TOO MUCH TRAVEL. September quarter - - - 7 7 These are only reported by Paris. Presume these cars are fitted with… | ||
| Scan347 | Statistical report on vehicle component failures and complaints for various models over a six-month period. | ||
| View original record | -3- COUPLING FABRIC FAILURES. 20 HP. 25 HP. Ph.I. Ph.II TOTAL REMARKS. September quarter. - - 12 7 19 Depot Sheet Hm.163 Previous - - 21 5 26 Machine rivetted & Six months. - - 33 12 45 latest type… | ||
| Scan348 | Summary report on vehicle faults for different models over a six-month period, including the September quarter. | ||
| View original record | -4- 20 HP. 25 HP. Ph.I. Ph.II TOTAL. REMARKS. CARBURETTER AIR VALVE PIN COMING ADRIFT. September quarter. - - 2 - 2 Depot Sheet No.175 Previous - - - - - Six months. - - 2 - 2 CARBURETTER THROTTLE… | ||
| Scan349 | Summary report detailing failures and issues for dynamos and exhaust butterfly valves across various car models. | ||
| View original record | -5- 20 HP. 25 HP. Ph.I. Ph.II TOTAL REMARKS. DYNAMO FAILURES. September quarter - 5 3 2 10 1 at W. due to sticking brushes. Previous " 8 1 9 8 26 Six months 8 6 12 10 36 DYNAMO NOISY. September… | ||
| Scan350 | Faults with exhaust plugs, manifolds, silencers, and cut-outs for various vehicle models over a six-month period. | ||
| View original record | -6- 20 HP. 25 HP. Ph.I. Ph.II TOTAL REMARKS. EXHAUST PLUGS. September quarter. 25 31 15 1 72 Previous 61 25 22 9 117 Modified washers now fitted 20-25-Ph.I-Alum.Head. Six Months. 86 56 37 10 189… | ||
| Scan351 | Statistical report on various engine faults, broken down by model type and time period. | ||
| View original record | -7- 20 HP. 25 HP. Ph.I. Ph.II TOTAL REMARKS. ENGINE - OVEROILING. September quarter 1 - 4 8 13 Depot Sheets Hd.174/6 Previous 9 - 9 18 36 Six months 10 - 13 26 49 ENGINE - PISTON KNOCKS. September… | ||
| Scan352 | Engine component failures across various models for the September quarter and a six-month period. | ||
| View original record | -8- 20 HP. 25 HP. Ph.I. Ph.II TOTAL REMARKS. ENGINE - FAN PULLEYS. September quarter. - - 17 2 19. Previous - - 5 4 9. Modification in ex- istance - bolts fit- Six months. - - 22 6 28. ted in place of… | ||
| Scan353 | Summary table of engine faults reported for 20 HP, 25 HP, Ph.I, and Ph.II models. | ||
| View original record | -9- 20 HP. 25 HP. Ph.I. Ph.II TOTAL. REMARKS. ENGINE - WATER PUMP FABRIC DRIVE. September quarter. 10 2 - - 12. Previous 8 1 - - 9 Six months. 18 3 - - 21. ENGINE - CHATTER AT HIGH SPEED. September… | ||
| Scan354 | Statistical analysis of vehicle complaints by model and fault type for a six-month period. | ||
| View original record | -10- 20 HP. 25 HP. Ph.I. Ph.II TOTAL REMARKS. TOTAL HYDRAULIC COMPLAINTS. September quarter. 26 14 17 41 98 Previous 35 12 24 33 104 Six months. 61 26 41 74 202 HYDRAULIC KNOCKS. September quarter. 26… | ||
| Scan355 | Summary report of vehicle faults broken down by model and time period. | ||
| View original record | -11- 20 HP. 25 HP. Ph.I. Ph.II TOTAL REMARKS HIGH TENSION WIRE TUBE. September quarter. - - - 1 1 Depot Sheet now Previous - - - 3 3 being compiled. Six months. - - - 4 4 MAG. HIGH TENSION WIRE.… | ||
| Scan356 | Statistical report on radiator shutter and springing complaints for various car models. | ||
| View original record | -12- 20 HP. 25 HP. Ph.I. Ph.II TOTAL. REMARKS. RADIATOR SHUTTERS. September quarter. - - - 7 7 Previous - - - 6 6 Six months. - - - 13 13 TOTAL SPRINGING COMPLAINTS. September quarter. 26 19 38 53 136… | ||
| Scan357 | Summary report of vehicle faults and complaints by model over a six-month period. | ||
| View original record | -13- SPRINGS - FRONT BROKEN. 20 HP. 25 HP. Ph.I. Ph.II TOTAL. REMARKS. September quarter. 6 - - - 6 Not recorded. Previous - - - - - Six months. 6 - - - 6 SPRINGS SQUEAK. September quarter. 6 7 7 6 26… | ||
| Scan358 | Summary report of vehicle faults broken down by model over quarterly and six-month periods. | ||
| View original record | -14 20 HP. 25 HP. Ph.I. Ph.II TOTAL REMARKS. STEERING CONTROLS RATTLE. September quarter. 2 - 2 9 13 Previous quarter. - - - - - Six months. 2 - 2 9 13 STEERING - FRONT TYRES WEARING. September… | ||
| Scan359 | Summary report of vehicle faults, categorized by model over a six-month period. | ||
| View original record | -15- 20 HP. 25 HP. Ph.I. Ph.II TOTAL REMARKS. SPEEDOMETER. September quarter. 4 - 6 10 20 Previous - - 4 5 9 Six months. 4 - 10 15 29 TAPPETS. September quarter. - - 2 5 7 Previous - - 9 8 17 Six… | ||
| Scan360 | Statistical report on vehicle transmission and propeller faults across different models. | ||
| View original record | -16- 20 HP. 25 HP. Ph.I. Ph.II TOTAL REMARKS. TRANSMISSION - REAR AXLE OIL LEAK. September quarter. 6 - - 14 20 Previous 7 - - 3 10 Six months. 13 - - 17 30 OIL LEAK FROM GEARBOX. September quarter. -… | ||
| Scan361 | Mr. Hancock's visit to Cricklewood to address customer complaints. | ||
| View original record | W/S. C. D. From Hs. Hs.4/MJ.22.10.30. Replying to CD20/RK21.10.30. Our man Mr. Hancock is at present at Cricklewood, and is there for the purpose of going into customers' complaints. He will return at… | ||
| Scan362 | Broken front shock absorber lever causing steering issues on chassis 137-XJ. | ||
| View original record | W/S. C.D. From Hs/Rm. x4117. Hs/Rm.3/MJ.24.10.30. CHASSIS NO. 137-XJ. THE HON. CHAS. WINN. Further to Hs.4/MJ.22.10.30. Upon examination it was found that one of the levers on the front shock… | ||
| Scan363 | Tampered shock absorber dampers for vehicle 119-GN. | ||
| View original record | X411 To Wor. From Hs/Rn. Hs/Rn.3/MJ.25.10.30. R7520 With reference to the attached. We have tried summarising the shock absorber position in our Hs/Rn.1/MJ.25.10.30. Actually, the case of 119-GN.… | ||
| Scan364 | Outlining a plan to investigate and resolve recurring chassis troubles and customer complaints. | ||
| View original record | Rm. Exptl Dept. ------------------ x4117, Hy5/T.28.10.30. CHASSIS TROUBLES AND CUSTOMERS' COMPLAINTS. The quarterly complaints report indicates that there is a repetition of some of the complaints… | ||
| Scan365 | Summary of customer complaints and technical considerations regarding weak springing on the Phantom II chassis. | ||
| View original record | Hd. Mr. Lldse c. Rm. or OWH e. Wor RECEIVED 1 NOV 1930 X4117. EP2/H31.10.30. re. CHASSIS TROUBLES AND CUSTOMERS' COMPLAINTS. SPRINGING. As requested, I summarise the position of the above, as… | ||
| Scan366 | Customer complaints about weak springs and shock absorber failures, and the proposed remedies. | ||
| View original record | - 2 - with the present stronger standard, complaints of weak springs have been avoided. Again,we can assume that the majority of those who use their cars so as to find the springs too weak soon… | ||
| Scan367 | Spring lubrication issues and solutions for 25-HP and 20-HP models. | ||
| View original record | - 3 - 25-HP. and 20-HP. Unsatisfactory spring lubrication considered chief cause of trouble. "S" series (now on test from GNS-1) spring leaves fed from Bijur scheme as on Phantom II chassis. A scheme… | ||
| Scan368 | Notes on springing troubles with the Phantom II chassis, specifically weak rear springs. | ||
| View original record | To EP. From Hs/AJL. c. to Hd. c. to Hs/Su. c. to Wor. c. to G.W.H. NOTES ON SPRINGING TROUBLES. PHANTOM II. The big complaint on this chassis is that the rear springs are too weak. Until recently we… | ||
| Scan369 | Procedural document outlining changes to spring specifications and acceptance testing for cars. | ||
| View original record | -2- He/AL.3/Al.1.11.30.Contd. springs; there is no other alternative. To ensure that future cars do not suffer similarly, the following procedure should be adopted.- (a) Fit stronger springs initially… | ||
| Scan370 | Analysis of complaints regarding uncomfortable springs and ride quality on Phantom II cars, with recommendations on shock dampers and body configuration. | ||
| View original record | -3- SPRINGS NOT COMFORTABLE. Complaints under this heading are not numerous on Phantom 11 cars and the classification in the quarterly complaint does not give much of a clue to work on. The cure has… | ||
| Scan371 | Future suspension improvements, investigations into ride comfort issues, and specifics on 25 HP cars. | ||
| View original record | -4- Hs/AH.S/ML.1.11.30.Contd. As regards future improvements we are continually striving to evolve a suspension that will more nearly suit all conditions to be met with. Our immediate future… | ||
| Scan372 | Remedies for suspension complaints like hard low-speed riding and spring squeaks for 25 HP and Phantom I cars. | ||
| View original record | -5- feature) is more often than not a cure for hard low speed riding. The advantages of this should be pointed out to owners of cars who have complaints of this nature. This also applies to complaints… | ||
| Scan373 | Shock damper load alterations and spring lubrication for 20 HP and 25 HP cars. | ||
| View original record | -6- Hs/AIL.3/ML.1.11.30.Contd. in this respect. Shock damper load alterations are also available for adjustment to suit particular cases, but once corrected in conjunction with lubricated springs the… | ||
| Scan374 | List of personnel and their assigned areas of responsibility for various vehicle components and issues. | ||
| View original record | Copy. X4117 Hs/Rm. Hs/GWH. ------- 3rd November, 1930. ---------------- TRAYNER. Brakes ............ (with Robinson) Servo ............. " " Tappets. Rm. Shock Absorbers. Fabric Couplings.… | ||
| Scan375 | List of engineering topics and the personnel associated with them. | ||
| View original record | Contd:-2- Wright. Water Pump Fabric Drive. T.V.T. Turner (Works) Water Leaks from Cylinders. Robinson. Brakes........... (with Trayner) Servo ............ " " AJL Springing......... (with EP. and Hd)… | ||
| Scan376 | Investigation report into customer complaints regarding expenses and shock damper faults on various car models. | ||
| View original record | To W.R.S., From Hs/GWH. c. to Hs. X4117 Hs/GWH.1/WJ.3.11.30. Acting upon your instructions I proceeded to Cricklewood to verify and investigate the serious expenses caused by attention to customers'… | ||
| Scan377 | Damper modifications and replacements for specific customer vehicles. | ||
| View original record | -2- Hs/GWH.1/MJ.3.11.30. Contd. links. These dampers I dealt with personally and had them refitted. The work done to cure the leak was as follows - The oil groove in the bearing of the damper arm… | ||
| Scan378 | Damper knock diagnosis and a near-side front damper failure with corrective actions. | ||
| View original record | -3- HS/GWH.1/MJ.3.11.30.Contd. of this made the knock from the off side so pronounced that had it been left on the owner would not have been satisfied. This case proved that it is impossible to locate… | ||
| Scan379 | Vehicle brake squeaks and groans, detailing specific cases and repair methods. | ||
| View original record | -4- Hs/CWH1/MJ3.11.30 contd. BRAKE SQUEAKS AND GROANS. 26-EX. Front brake squeaks and rear bad groans. 1-GN. Recurrent. ditto 46-GY. Front brake squeak. Owner otherwise very pleased with car. 6-WJ.… | ||
| Scan380 | Customer complaints regarding rear brakes, tyre wear, and oil leaks on various vehicles. | ||
| View original record | -5- Hs/GWH1/MJ3.11.30 contd. of time. The rear brake bad groans is a feature which we have not experienced and was a complaint that we were not aware of, the reports of squeaks not specifying this… | ||
| Scan381 | Axle oil leaks due to overfilling and engine overheating issues causing sticking valves. | ||
| View original record | Hs/GWH/MH3.11.30 contd. -6- These cars had not got the modification of the air vent to the axle casing. An air vent was fitted in each case. The extra pint of oil that has been instructed seems to… | ||
| Scan382 | Issues and solutions for Telegauges and exhaust blows. | ||
| View original record | -7B- they were owing to the hard nature and difficulty in cutting the bronze seats. The method I instructed them to do was to first check up the seatings and to only attend to those that were… | ||
| Scan383 | Failures and repairs of fabric couplings and clutches. | ||
| View original record | -8- taken to strengthen this joint when the failure occurs instead of making a similar flange which will again give trouble. The failure of the manifolds are being dealt with by increasing the… | ||
| Scan384 | Technical report detailing issues and solutions for fan noise, exhaust cutout, and steering column knock. | ||
| View original record | -9- clutches is entirely wrong and should be discouraged as much as possible as it brings about the above result. Complaints of fan noise. These were caused by the breaking away of the rivets in the… | ||
| Scan385 | Various vehicle faults including an oil leak, cracked glass, suspension creak, and steering wobble. | ||
| View original record | Hs/GWHL/MJ3.11.30 contd. -10- half full, the oil had apparently leaked out by way of the rocker shaft bearing. The knock was produced by a slight slackness in the trunnion bearing which was damped out… | ||
| Scan386 | Causes and fixes for various vehicle faults including shock dampers, brakes, starter motor, and radiator. | ||
| View original record | -11- Hs/GWH/MJ3.11.30 contd. 12-GN. This was caused by uneven load of front shock dampers through loss of oil. 12-GN. Thumping of front brakes and sticking of servo. The sticking of the servo was… | ||
| Scan387 | Various component failures and actions taken, including issues with a battery box, coil, dynamo, and switch. | ||
| View original record | -12- Hs/GWH1/MJ3.11.30 contd. Battery box failure. 66-WJ. A new box with the strengthened angle bracket was fitted. There are no supplies as yet/of the third split bracket F.82964/5 which has been… | ||
| Scan388 | Quarterly complaints report detailing tests on radiators, fabric couplings, and shock absorber knocks. | ||
| View original record | To Wor. From Hs/Rm. 8417 Hs/Rm.13/WJ.3.11.30. X.4117. X.7250. X.7520. QUARTERLY COMPLAINTS. (1) RADIATORS. - Tests have been conducted which shew that if we put eight dents per tube into the radiator… | ||
| Scan389 | Customer complaints and troubles related to valve springs, sticking valves, radiator shutters, and rear axle oil leaks. | ||
| View original record | Hs/Rm. C. to Wor. C. to Hs/GWI. [STAMP: RECEIVED 5 NOV 1930] Hdq/KW5.11.30. Re Chassis troubles and Customers' Complaints. Valve Springs Breaking. In view of the work that has recently been carried… | ||
| Scan390 | Brief typed memorandum regarding the topic of 'Springing'. | ||
| View original record | -2- Hd8/KW5.11.30. Springing. This matter has been dealt with fully by EP. and Hs/AJL, and I cannot add anything further to their remarks. Hd. | ||
| Scan391 | Advantages of fitting special springs for fast touring to the 20/25 model, using car GLR-50 as a reference. | ||
| View original record | To Sg. from Hs/Rm. X4117 Hs/Rml/AD7.11.30. X.4117. X.5410. BERNARD HOPPS GLR-50. With reference to the suggestion that the 20/25 should be sprung for fast touring. At the present moment GLR-50 is… | ||
| Scan392 | Road holding complaint for car GLR-50, discussing hydraulic and Hartford damper settings. | ||
| View original record | X417 To Sg. from Hs/Rm. Hs/Rm2/AD11.11.30. BERNARD HOPPS GLR-50. Reference Sg20/E10.11.30. This car was in the Repair Dept. last week for a number of minor points to be attended to, and amongst… | ||
| Scan393 | Progress and further testing on vehicle springing to find permanent cures for complaints. | ||
| View original record | Hs/AJL. c. Hc. c. Wop. c. Rem. x41() EP10/H12.11.30. re. SPRINGING. Referring to your Hs/AJL2/AD.12.11.30., it is certainly very encouraging to know you have made such excellent progress. We are,… | ||
| Scan394 | Quarterly complaints about valve springs, suggesting they be changed on cars in the works. | ||
| View original record | X4117 By. from Hs/Rn. Hs/Rnl/AD12.11.30. X290 X4117. QUARTERLY COMPLAINTS. Attached is a note from GWH. re valve springs. We believe it would be more satisfactory to change the springs on cars at… | ||
| Scan395 | Report diagnosing valve noise on a Phantom II, caused by non-square valve springs causing the spring to rub. | ||
| View original record | 10.11.30. Re -> PHANTOM II VALVE SPRINGS. We have had considerable trouble in satisfying an owner who complained of valve noise at 40 to 45 m.p.h. This was definitely caused by the period of the… | ||
| Scan396 | Improvements for springs and a petrol tank filter fouling a cross member. | ||
| View original record | -2- I would strongly advise the fitting of the improved spring E.81550 to all the present cars in production and for depots to have these springs to replace the broken springs dealt with. I have tried… | ||
| Scan397 | Quarterly complaints report regarding issues with spring fitting and filter fouling on the 40/50 HP and 20/25 HP models. | ||
| View original record | Hs/Rm. X4117 BY7/G.13.11.30. QUARTERLY COMPLAINTS. -------------------- Referring to Hs/Eml/AD.12.11.30. and Mr. Hancock's note of the 10th inst. in regard to the two points raised we are going to… | ||
| Scan398 | Feedback from Lodge Plugs Ltd. on the improved road holding of a 25 HP Chassis GLR.50 after shock absorber re-set. | ||
| View original record | X4117. Telephone, 276 RUGBY (2 lines) Established 1904. Telegrams, 'LODGE, RUGBY' Lodge Plugs Limited. Rugby. Messrs. Rolls-Royce Ltd., DERBY. Your Ref. Our Ref. BH/EW. Date 13 November 1930. All… | ||
| Scan399 | Investigations into complaints regarding hydraulic shock dampers on 20 HP and Phantom models. | ||
| View original record | To Wor. from Hs/GWH. c. Hs. X4117. Hs/GWH1/AD21.11.30. The following complaints have been dealt with during my visit to Cricklewood :- Hydraulic Shock Dampers. We have, during the investigation of… | ||
| Scan400 | Brake squeaks and inefficiency, detailing specific vehicle cases and material investigations. | ||
| View original record | Hs/GWHL/AD21.11.30 contd. -2- cars. These dampers were fitted to their respective Brake Squeaks. GN-148 Front brakes GN-142 " " XJ-193 " " GN-132 " " } These are recurrent squeaks. In the case of… | ||
| Scan401 | Brake issues, intermittent dynamo failures, and a dirty starter motor. | ||
| View original record | Hs/GWHl/AD21.11.30 contd. -3- The owner of this car had driven approx. 30 miles with the hand brake on and was prepared to pay for the relining of the brake shoes and trimming up of the brake drums,… | ||
| Scan402 | Faults with starters, main switch coils, and court switches on various chassis. | ||
| View original record | Hs/GWH/AD21.11.30 contd. -4- XJ-152. The cause of this was the leather cap fitted to the rear bearing making it sluggish in operation. This was deleted some time ago. The modification was carried out… | ||
| Scan403 | Technical report detailing issues and fixes for radiator leaks, tyre wear, telegauge failures, clutch seizure, and springing. | ||
| View original record | -5- Radiators. There were two complaints of radiators leaking at the bottom seam of the top tanks. These did not show up until the radiator was heated up, which then opened out the faulty seam. 87-GY… | ||
| Scan404 | Vehicle weight specifications, valve spring failures, and a complaint resolution for a Phantom II. | ||
| View original record | Hs/GWFL/AD21.11.30 contd. -6- N.S.F. 1.50" O.S.F. 1.50" N.S.R. 4.312" O.S.R. 4.312" Four passengers, no luggage, petrol 1/2 gall. tools under front seat. Weight of car with no passengers Cwt. Qr. Lbs.… | ||
| Scan405 | Issues with bodywork, propeller shaft leaks, and unsatisfactory repair work at Cricklewood. | ||
| View original record | Hs/GWH/AD21.11.30 contd. -7- bodywork. The salesman knew nothing about Rolls-Royce cars in so much that he said the cap on the filler pipe of the tank should be petrol tight. We found he had fitted a… | ||
| Scan406 | Cost and improvement of special springs for Mr. Bernard Hopps' chassis GLR-50. | ||
| View original record | S/W. To Hs. from Sg. RECEIVED 24 NOV 1930 X4117 Sg11/D21.11.30. Re: Mr. Bernard Hopps - Chassis GLR-50. Referring to Hs/Rm2/AD11.11.30 and the last paragraph. When I was at Derby I understood you were… | ||
| Scan407 | Cost estimate for special springs for the 20 HP cars. | ||
| View original record | Sg. from Hs/Rm. X4117 Hs/Rm4/AD24.11.30. GLR-50. MR. BERNARD HOPPE Your Sg11/D21.11.30 With reference to the special springs for the 20 HP. cars. The cost of these will be approximately the same as a… | ||
| Scan408 | Various component failures including water pumps, brakes, coils, and magneto wires. | ||
| View original record | X4117 To Wor. From Hs/GWH. HS/GWH.1/MJ.24.11.30. To Hs. We have gone over the reports of those engaged on the various troubles and have dealt with the following - L.O. Wright. Failure of Water Pump… | ||
| Scan409 | 20 HP starter motor failures and issues with propeller shaft and sliding joints. | ||
| View original record | -2- Starter Motor Failures 20 HP. In the first place I tackled the Cricklewood Dept. as regards the condition of the cork washers they had in stock. I found them to be a poor selection and told them… | ||
| Scan410 | Progress report on issues with lubricators, shock absorbers, exhausts, speedometers, cylinder leaks, and springing. | ||
| View original record | -3- Hs/GWH.1/MJ.24.11.30.Contd. non-return type and we have no evidence of them leaking. Wyer's suggestion of using a plug in place of an Enots lubricator on the sliding joint is not according to… | ||
| Scan411 | Clutch seizure issue for Phantom II & 25 HP models, detailing revised clearance specifications. | ||
| View original record | -4- Hs/GWH.1/MJ.24.11.30.Contd EP. Clutches P.II & 25 HP. The clutch question is well in hand. The recent seizure of a clutch we found was due to a slight distortion and oversize of the flywheel… | ||
| Scan412 | Diagnosis and proposed solution for a persistent high-speed steering wobble on a customer's car. | ||
| View original record | S/W... Wor c. to EP -> Hs -> Sg "H" X4 117 C6/C26.11.30 Re Capt.The Hon.Charles Winn. 137-XJ. ------- 180 G.Y Lord Furness Ein of Dec As you are doubtless aware, this is probably one of the most… | ||
| Scan413 | Requesting a complete report on the progress of resolving customer complaints. | ||
| View original record | To Rm. from Wor. To CWH. [crossed out] XC4117. Wor9/T.26.11.30. Re Quarterly complaints. You are now receiving weekly reports from the various people appointed to look into the troubles causing… | ||
| Scan414 | Investigation and resolution of a car's high-speed wobble. | ||
| View original record | To Wor. From Hs/Rm. Hs/Rm.1/MJ.27.11.30. x4 117 137-XJ. With reference to C6/C26.11.30. We ought to know more about this car. We suggest that Ratcliffe, who has driven many hundreds of miles on high… | ||
| Scan415 | The urgent replacement of a steering column for car 137-XJ. | ||
| View original record | x4117. E/BP. (crossed out) c. Wor. Hs/Fun. Sft. O. (crossed out) EP/Thn8/H28.11.30. re. Capt. The Honorable Charles Winn. 137-XJ. It has been agreed by C. and Wor. that we are to send a new steering… | ||
| Scan416 | Series of tests conducted to diagnose and resolve a high-speed wobble complaint on car 137 X.J. | ||
| View original record | To Rm, File. X4117. REPORT ON 137 X.J. & 91 G.Y. AT CRICKLEWOOD, LONDON. 28-11-30 To 3-12-30. 137 X.J. OWNER:- The Hon. CHARLES WINN. COMPLAINT:- CYCLONIC HIGH SPEED WOBBLE. 1ST TEST: CONDITION OF… | ||
| Scan417 | Test report on steering complaints and subsequent alterations for car 91 G.Y. | ||
| View original record | FINAL TEST:- CONDITION OF CAR AS 2ND TEST. ALTERATIONS:- FRONT DAMPERS RESET TO 100LBS, EACH WAY. NEW COLUMN FITTED WITH TIGHTER NUT & WORM. FRICTION VERY LITTLE IN EXCESS OF ORIGINAL COLUMN. (AS… | ||
| Scan418 | Replacement of a silver-plated steering column for chassis 180-GY for Capt. The Honorable Charles Winn. | ||
| View original record | EP. c. D/BP. c. Works c. Hs/Rm. c. H. c. C. (K4117) RECEIVED 2 DEC 1930 Sft.4/B.2.12.30. re Capt. The Honorable Charles Winn. 137-XJ. -------------------------------------- With reference to your memo… | ||
| Scan419 | Report from W.R. Putterill regarding a road test of car 137XJ, noting a high-speed joggle after new front road springs were fitted. | ||
| View original record | W. R. PUTTERILL. 22, LLOYD SQUARE, CLERKENWELL, W.C. I. 'Phone: Clerkenwell 4390. X4117 To. RM, 137 XJ. On arrival at Cricklewood I found the new front road springs already half fitted. These were… | ||
| Scan420 | Checklist of vehicle suspension, steering, and tyre adjustments and specifications. | ||
| View original record | 2. NEW FRONT ROAD SPRINGS. 1200-1250LBS. (replacing 1100-1150 LBS) PIVOT LEAN 2° back (checked O.K.) TRACK TOE IN ¼" (not checked) ALIGNMENT OF AXLE HUB CENTRES (not checked) CROSS TUBE 22 LBS (not… | ||
| Scan421 | Car modifications regarding the cross tube, spring compression, steering column plating, and luggage weight. | ||
| View original record | W. R. PUTTERILL. 22, LLOYD SQUARE, CLERKENWELL, W.C. 1. 'Phone: Clerkenwell 4390. 3. With the cross tube being set fairly high gives a consequent loss of movement in the side tube springs, although… | ||
| Scan422 | Postscript note about depot closing times and weekend working arrangements. | ||
| View original record | P.S. The depot closes from Sat. 12 o'clock till Monday 8 a.m. I shall work on the car if possible during the week end. | ||
| Scan423 | Road test for car 137 XJ, detailing adjustments to dampers and pivots. | ||
| View original record | WOR HS/Bm X4117 W. R. PUTTERILL. 22, LLOYD SQUARE, 'Phone: Clerkenwell 4390. CLERKENWELL, W.C. I. Rm. Seen thanks. 1-12-30. To Rm, 137 XJ. Uln. The car was tested on the same road again this afternoon… | ||
| Scan424 | The fitting of a new steering column to car 137 XJ and the results of reduced front dampers. | ||
| View original record | assist Messervy on the job, while I am down here. The new steering column arrived here today for 137 XJ. This is not necessary as far as the trouble is concerned & I have told them so but it will go a… | ||
| Scan425 | Progress report on front damper replacement and adjustments to front pivot clearances. | ||
| View original record | W. R. PUTTERILL. 22, LLOYD SQUARE, 'Phone: Clerkenwell 4390. CLERKENWELL, W.C. 1. To Rm, 137 X.J. 30 - 11 - 30. On Saturday morning I replaced both front dampers reset to 100 LBS each way O.K. On… | ||
| Scan426 | Adjustments and checks on front road springs, steering, and tyres. | ||
| View original record | NEW FRONT ROAD SPRINGS FITTED 1200 - 1250 LBS. REPLACING 1100 - 1150 LBS. PIVOT LEAN 2° BACKWARD (CHECKED O.K.) PIVOTS. END PLAY .041" & .048" (REDUCING TO .006" & .008") ALIGNMENT OF AXLE HUB… | ||
| Scan427 | Test report on car steering and damping performance. | ||
| View original record | W. R. PUTTERILL. 22, LLOYD SQUARE, 'Phone: Clerkenwell 4390. CLERKENWELL, W.C. 1. To RM, 137 X.J. 2-12-30. This car was tested again with the front dampers set at 80-70 lbs. The steering was not… | ||
| Scan428 | Steering issues with sales car 91 G.Y., including load measurements and test plans. | ||
| View original record | 2. A second example occurs with the other sales car that I spoke of last, 91 G.Y. This car I understand was turned down at a sale because of the steering at high speed. The front dampers were taken… | ||
| Scan429 | On headed paper regarding travel plans to Derby, contingent on the performance of two cars. | ||
| View original record | W. R. PUTTERILL. 22, LLOYD SQUARE, CLERKENWELL, W.C. 1. 'Phone : Clerkenwell 4390. 3. However, if both cars prove satisfactory tomorrow, I shall of course, return to Derby in the evening. H. Rakliffe. | ||
| Scan430 | The investigation and resolution of a steering complaint for chassis number 137-XJ. | ||
| View original record | X4117 FN.1/FH.4.12.30. Mr. copy to. W.R. [checked] H.R. R.W. J.S. Chassis No.137-XJ - Winn - Steering Complaint. [STAMP: RECEIVED DEC 1930] In reply to your EP3/T3.12.30., the final test with this car… | ||
| Scan431 | Adjustments to the rear shock absorbers and the resulting effect on steering. | ||
| View original record | EP. copy Sg. " H. " Whr. " Rm. " Br. " JLE. - 2 - 4.12.30. The rear shock absorbers were finally brought up to 80 up and down in order to bring them more into line with the front loading and avoid… | ||
| Scan432 | List of customer complaints with the individuals allotted to investigate each issue. | ||
| View original record | To Rm. from Hy. To CWH. " " X4117 Hyl/T.5.12.30. RE CUSTOMERS' COMPLAINTS. Item No. To whom allotted. 1. Brakes. Robinson and Trayner 2. Shock Absorbers. Rm. 3. Springing. EP., Hd. and AJL. 4. Fabric… | ||
| Scan433 | List of technical issues and the individuals or departments allotted to handle them. | ||
| View original record | Contd:-2- Item No. To whom allotted. 22. Central lubrication failures. Archer. 23. Battery box suspensions. RHC. 24. Carburetter troubles, flooding, air valve pin coming, and throttle sticking. Wyer.… | ||
| Scan434 | Monthly report on customer complaints regarding brake squeaks, shock absorbers, and springing. | ||
| View original record | x4 117 COPY To R. from Hs/GWH. [Text crossed out: c. to Wor.] [Text crossed out: c. to Sg. By.] [Text crossed out: c. to Da. E.] [Text crossed out: c. to Hd. EP.] [Text crossed out: e. to Ex.]… | ||
| Scan435 | Technical issues and proposed solutions for various vehicle components, including couplings, steering, clutches, exhausts and drives. | ||
| View original record | Hs/GWHl/MJ.8.12.30 -2- Item (4) Fabric Couplings The fitting of the rivetted fabric coupling is deleting the complaint. Further tests are being carried out with other makes of fabric discs which are… | ||
| Scan436 | Technical issues and improvements for various vehicle components, including overheating, ignition coils, and propeller shaft joints. | ||
| View original record | Hs/GWH.1/MJ.8.12.30 -3- Item (9) Over-heating - Boiling. For existing customers a new type of matrix and rubber fan belt has been standardised which we consider will overcome the complaint, to be… | ||
| Scan437 | Failures and remedies for starter motor drives, petrol tanks, and radiators. | ||
| View original record | Hs/GWH1/MJ.8.12.30 -4- think that as we have had a 100% job with this joint, slight irregularities may be taking place in the fitting up of the joints which could be avoided. An air release valve has… | ||
| Scan438 | Status report on various vehicle component issues, including pulleys, pumps, engine, and suspension. | ||
| View original record | Hs/GWH1/MJ.8.12.30 -5- Item (18) Fan Pulleys. The replacement of the bolted type of fan pulleys should shortly obviate the complaint. Item (19) Noisy Oil Pumps. No report but satisfactory work is in… | ||
| Scan439 | Progress report on various vehicle component issues and modifications. | ||
| View original record | Hs/GWH1/MJ.8.12.30 -6- Item (26) Radiator Shutters Sticking and Filler Cap. The bearings of the radiator shutters have been redesigned by W.W., the bottom bearing being spherical. These have been… | ||
| Scan440 | Complaints regarding H.T. wire tubes, magneto H.T. wires, water pump drives, and engine water leaks. | ||
| View original record | Hs/GWH1/MJ.8.12.30 -7- Item (31) H.T. Wire Tubes. The blistering of the H.T. wire tubes was dealt with by cutting off the Ebonite between the outlets of No.3 and 4 and was brought into production.… | ||
| Scan441 | Cover letter for a quarterly summary of work done to overcome complaints on cars. | ||
| View original record | X4117. To R. From Hs/Rn. c. to Wor. c. to Sg. Hs/Rn.5/MJ.8.12.30. QUARTERLY COMPLAINTS. The attached is a summary of the work done by GWH. assisted by various people mentioned, to overcome the… | ||
| Scan442 | Query for instructions regarding the removed steering column and front springs for chassis 137-XJ. | ||
| View original record | Handwritten (top left): Rm. Do we want these at WH or can they be put into Stock. N. Handwritten (top right): X4117, S 10/12/30 Stamped (top left): N/W. EP. IL. Typed Text: A/R/GS/G.9-12-30. re.… | ||
| Scan443 | Spring weight calculations for a Phantom II, chassis 7-GN, for the Marquis de Viana. | ||
| View original record | Hd/SB. x 4117 BY/HEB14/M.12.12.30. [STAMP: RECEIVED 13 DEC 1930] PHANTOM II. CHASSIS 7-GN. ("K2"SERIES). MARQUIS DE VIANA. With reference to Hd/SB3/KH.11.12.30, you stated that 1400-Wide lbs. Rear… | ||
| Scan444 | Requesting a copy of the original list of customer complaints for better understanding. | ||
| View original record | HS. BY. } FROM DA. X417 DA1/M11.12.30. CUSTOMERS' COMPLAINTS -> MONTHLY REPORT. With reference to HS/GWH1/MJ 81230., this memo. would be much more understandable to us if we had the original list of… | ||
| Scan445 | Requesting a list of customer complaints be provided to the design department to help eliminate troubles. | ||
| View original record | Y4117 Hd. from Hs/Rm. c. Wor. Hs/Rml/AD15.12.30. CUSTOMERS COMPLAINTS. Will you please arrange for Da. to have a list of customers complaints as he states that he does not get this information and… | ||
| Scan446 | Quarterly complaints and tests of fabric couplings, detailing failure causes and replacement recommendations. | ||
| View original record | Wor. from Hs/Rn. c. By. c. Hd. 84117 HS/Rn2/AD19.12.30. QUARTERLY COMPLAINTS. x4117. x7305. x5305. FABRIC COUPLING TESTS. We have been testing three types of fabric coupling, standard, improved… | ||
| Scan447 | Test report comparing the durability of different fabric couplings on non-spigoted and spigoted spiders. | ||
| View original record | -2- FABRIC COUPLING TESTS. NON SPIGOTED SPIDERS. | Reversals. | Hrs. Run. | Condition. | |---|---|---| | Screwed Plate Coupling. | 12,700 | 20 mins. | Collapsed. | | Screwed Plate Coupling. | 32,000 |… | ||
| Scan448 | Test report on different types of fabric couplings, detailing their performance under specific conditions. | ||
| View original record | FABRIC COUPLING TESTS. FLYWHEEL R.P.M. 285. STROKE 6" FLYWHEEL WT. 48 LBS. All couplings rivetted and carried on spigoted spider. Type. Total time Reversals. No. Remarks. Hrs. Mins. Standard. 17 30.… | ||
| Scan449 | Diagram illustrating the causes of failure in fabric coupling tests. | ||
| View original record | RIVETTING TOO TIGHT CAUSING BULGE BETWEEN PLATES. INCORRECT DISTANCE BETWEEN SPIDERS: DISTORTING GRAIN OF FABRIC FABRIC COUPLING TESTS. CAUSES OF FAILURE 19 DEC 1930 17-10-30 3 | ||