Rolls-Royce Archives
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
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DescriptionDateIdentifier
Complaints and technical issues with the Phantom III model.25th Aug 1938Box 107 \ 2  scan0027
Various engine and chassis issues and their proposed remedies.25th Aug 1938Box 107 \ 2  scan0028
Log of axle modifications and reported issues at various mileages.2nd May 1935Box 107 \ 2  scan0029
Log of tests, modifications, and repairs conducted on a noisy axle.17th Oct 1938Box 107 \ 2  scan0030
Requesting the production of 50 sets of an anti-rattle device for a Bentley steering column for further testing.22th Dec 1938Box 107 \ 2  scan0031
Technical note specifying clutch wear allowances and spring deflection.12th Oct 1938Box 107 \ 2  scan0032
Customer complaints and guidance for service stations on handling incurable issues like gear rattles and collapsed filter elements.12th Oct 1938Box 107 \ 2  scan0033
Instructions for customers on testing dual petrol pumps to prevent road failures.12th Oct 1938Box 107 \ 2  scan0034
List of customer complaints and depot criticisms for the Phantom III model.10th Oct 1938Box 107 \ 2  scan0035
List of technical issues and criticisms for the 25/30 HP and Bentley models.10th Oct 1938Box 107 \ 2  scan0036
Correcting information regarding the supply of Starter Button Pig Tails discussed in a Service Complaints conference.1st Nov 1937Box 107 \ 2  scan0037
Customer complaints and technical issues with the 25/30 HP model.29th Aug 1938Box 107 \ 2  scan0038
The use of a grinding tool for valve seats and methods for dispensing oil at various depots.29th Aug 1938Box 107 \ 2  scan0039
Blueprint for a modified valve spring washer with an oil seal.23th Aug 1938Box 107 \ 2  scan0040
Minutes of a conference held to discuss customer complaints and improve inter-departmental relationships regarding defects.26th May 1937Box 107 \ 2  scan0041
Remedies for engine flooding and clutch issues on the Phantom III model.26th May 1937Box 107 \ 2  scan0042
Petrol pump efficiency, engine overheating in traffic, and transmission clonk on starting.26th May 1937Box 107 \ 2  scan0043
Issues and proposed solutions for Phantom III and 25/30 HP Horst models.26th May 1937Box 107 \ 2  scan0044
Technical report discussing issues with Bentley models including rear wheel drive, axles, pedals, and brakes.26th May 1937Box 107 \ 2  scan0045
Report page discussing oil consumption, component life, steering modifications, and depot feedback on accessibility.26th May 1937Box 107 \ 2  scan0046
Meeting minutes discussing inter-departmental cooperation, material supply, and complaint reporting procedures.20th Dec 1938Box 107 \ 2  scan0047
Investigation report on faulty soldering and overheating of a Dynamo for Chassis 3.AZ.72.20th Dec 1938Box 107 \ 2  scan0048
Cost analysis for engine bearing maintenance on a Bentley model.20th Dec 1938Box 107 \ 2  scan0049
Material card listing part numbers, quantities, and prices for three items.8th Apr 1938Box 107 \ 2  scan0050
Clock card detailing engine work including tightening nuts, adjusting tappets, and fixing a water leak.8th Apr 1938Box 107 \ 2  scan0051
List of questions and cost analysis regarding methods of dealing with Bentley bearings.13th Jun 1941Box 107 \ 2  scan0052
Log detailing the labor hours and tasks for engine work on a Bentley vehicle at the Paris Depot.13th Jun 1941Box 107 \ 2  scan0053
Labour cost and time breakdown for a bottom decarbonisation job.13th Jun 1941Box 107 \ 2  scan0054
Cost analysis for decarbonization services on two different models.13th Jun 1941Box 107 \ 2  scan0055
Cost analysis for a top decarbonisation job.13th Jun 1941Box 107 \ 2  scan0056
Cost calculation for a modification and rebore job.3rd May 1938Box 107 \ 2  scan0057
Job cost sheet for decarbonisation work, detailing labour hours, rates, and total cost.3rd May 1938Box 107 \ 2  scan0058
Costing sheet for a 'Top Decarb' service on two Bentley models, 140HK and 200FB.3rd May 1938Box 107 \ 2  scan0059
Cost analysis for two separate engine jobs, detailing labour hours, rates, and material costs.3rd May 1938Box 107 \ 2  scan0060
Test observations and measurements related to bearings and oil flow.27th May 1936Box 107 \ 2  scan0061
Return of hydraulic dampers from Cricklewood to investigate if complaints and replacements were justified.27th May 1936Box 107 \ 2  scan0062
Modifications, costs, and material specifications for various parts, primarily concerning the Phantom III model.30th Nov 1936Box 107 \ 2  scan0063
Cost analysis for tightening bearings on chassis B-154-GA for Mr Ferroud.30th Nov 1936Box 107 \ 2  scan0064
Analysis of cost for tightening bearings with the crankshaft in position on chassis B.10.GA.15th Dec 1936Box 107 \ 2  scan0065
Cost analysis for tightening up the bearings with the crankshaft in position for chassis B.122.GA.21th Dec 1936Box 107 \ 2  scan0066
Cost analysis for tightening bearings on Chassis B260-GA for Mr Embiricos.18th Dec 1936Box 107 \ 2  scan0067
Cost and operations for replacing engine bearings and connecting rods on a Bentley 3 1/2 Litre engine.19th Aug 1937Box 107 \ 2  scan0068
Outlining service work procedures for fitting rebored cylinders or changing piston rings on 25/30 & Bentley models.19th Aug 1937Box 107 \ 2  scan0069
List of operations for lowering a cylinder block onto pistons.19th Aug 1937Box 107 \ 2  scan0070
Blueprint diagram illustrating the process of lowering a cylinder head onto a 6-cylinder engine block.19th Aug 1937Box 107 \ 2  scan0071
Blueprint diagram illustrating a procedure for lifting a cylinder head off an engine block.19th Aug 1937Box 107 \ 2  scan0072
Diagram of a six-cylinder engine block with the cylinder head being lifted by a hoist.30th Jun 1939Box 107 \ 2  scan0073
Chart of complaints for the Bentley 4 1/4 litre engine, tracking issues from January to June 1939.30th Jun 1939Box 107 \ 2  scan0074
Chart logging engine failures for 3 1/2 and 4 1/4 litre Bentley models for the year 1939.1st Jan 1939Box 107 \ 2  scan0075
Chart tracking engine performance issues and modifications from January to June 1939.1st Jun 1939Box 107 \ 2  scan0076
Blueprint chart tracking reported mechanical faults by month for the first half of 1939.30th Jun 1939Box 107 \ 2  scan0077
Bar chart tracking reported clutch and brake system faults from January to June 1939.30th Jun 1939Box 107 \ 2  scan0078
Bar chart tracking vehicle faults and their causes from January to June 1939.1st Jan 1939Box 107 \ 2  scan0079
1939 chart tracking vehicle faults and average mileage over a six-month period.1st Jan 1939Box 107 \ 2  scan0080
Bar chart tracking complaints and modifications for the Bentley 4¼ Litre engine from July to December 1938.1st Dec 1938Box 107 \ 2  scan0081
Charts detailing engine failures and complaints for 3 1/2 and 4 1/4 Litre Bentley models up to December 1938.31th Dec 1938Box 107 \ 2  scan0082
Bar chart of vehicle complaints for 4¼ and Bentley models from July to December 1938.31th Dec 1938Box 107 \ 2  scan0083
Two-part bar chart from 1938 tracking vehicle complaints by month, with the lower chart specific to Bentley models.23th Nov 1938Box 107 \ 2  scan0084
Bar chart of customer complaints for the 4¼ Bentley model for the second half of 1938.1st Jan 1938Box 107 \ 2  scan0085
Blueprint chart tracking customer complaints for the 4 1/4 litre Bentley engine during the first half of 1938.1st Jan 1938Box 107 \ 2  scan0086
Line chart tracking the number of complaints for various 4¼ Bentley components from January to June 1938.1st Jun 1938Box 107 \ 2  scan0087
Line graph charting the number of complaints for a 4 1/4 Bentley over several months in 1938.1st Jun 1938Box 107 \ 2  scan0088
Line chart tracking various customer complaints for the 4¼ Bentley model from January to June 1938.1st Jun 1938Box 107 \ 2  scan0089
Line chart tracking complaints for the 4¼ Litre Bentley across six categories from January to June 1938.30th Jun 1938Box 107 \ 2  scan0090
Chart tracking the number of complaints for the 4 1/4 Bentley in 1938.30th Jun 1938Box 107 \ 2  scan0091
Line chart tracking customer complaints for the 4¼ litre Bentley model from January to June 1938.30th Jun 1938Box 107 \ 2  scan0092
Customer complaints and proposed solutions for the Phantom III model.8th Jul 1938Box 107 \ 2  scan0093
Modifications and complaints regarding clutches, speedometer drives, and 25/30 HP components.8th Jul 1938Box 107 \ 2  scan0094
Ongoing issues and modifications for various Bentley components.8th Jul 1938Box 107 \ 2  scan0095
Phantom III top gear coming out of mesh and a query about possible modifications.12th Jul 1938Box 107 \ 2  scan0096
Stuck drain ball valves on 25/30 HP carburettors.12th Jul 1938Box 107 \ 2  scan0097
Bent driving shafts in a Bentley Chassis B.15.HM following a customer complaint about a knock in the rear axle.12th Jul 1938Box 107 \ 2  scan0098
Misunderstandings regarding the re-conditioning of worn bushes in hydraulic type rockers for the Phantom III.24th Jun 1938Box 107 \ 2  scan0099
Methods to avoid the expense of re-boring cylinders by rectifying oil consumption issues.8th Jun 1938Box 107 \ 2  scan0100
Cylinder re-grinds and the mileage at which they are typically required for different car models.3rd Jun 1938Box 107 \ 2  scan0101
Investigation into recurring complaints of damper knocks and the actions taken.10th Jun 1938Box 107 \ 2  scan0102
Testing and subsequent actions taken for various chassis dampers.7th May 1938Box 107 \ 2  scan0103
Log detailing the testing, inspection, and repair actions taken on chassis dampers.21th Apr 1938Box 107 \ 2  scan0104
Log detailing the inspection and repair actions taken on rear dampers for various chassis.31th May 1938Box 107 \ 2  scan0105
The location of a car for investigation of a high pressure petrol pump.20th Jun 1938Box 107 \ 2  scan0106
The investigation into a carburetter popping issue on Chassis 3-DL-36.20th Jun 1938Box 107 \ 2  scan0107
Faults and proposed modifications for the 25/30 HP carburetter.20th Jun 1938Box 107 \ 2  scan0108
Discussion with the Duke of Kent's chauffeur regarding long roads in Germany.18th Jun 1938Box 107 \ 2  scan0109
Arrival and fitting of six KLG.FLB.50.X plugs to a customer's car.20th Jun 1938Box 107 \ 2  scan0110
Bentley clutch complaints, causes of 'jagger', and issues with plates and rivets, with reference to an enclosed chart.20th Jun 1938Box 107 \ 2  scan0111
Correcting chassis numbers for the Phantom III.22th Jun 1938Box 107 \ 2  scan0112
List of customer complaints regarding poor oil consumption and test results for various chassis.20th Jun 1938Box 107 \ 2  scan0113
List of vehicle chassis, their mileage, and their corresponding oil consumption figures.20th Jun 1938Box 107 \ 2  scan0114
Amendment to a depot sheet regarding the change-over of ammeters on various car models.16th Jun 1938Box 107 \ 2  scan0115
Listing current and previous part numbers for brake shoes on various car models.18th Jun 1938Box 107 \ 2  scan0116
The second page of a memorandum asking for a response regarding an arrangement for two depots.18th Jun 1938Box 107 \ 2  scan0117
Status and distribution of the Bentley Charts.8th Jun 1938Box 107 \ 2  scan0118
Letter discussing a customer's complaint about oil consumption, fair wear and tear under guarantee, and causes of cylinder wear.26th May 1938Box 107 \ 2  scan0119
Technical report discussing engine cylinder wear, oil consumption, and customer liability for 'fair wear and tear'.26th May 1938Box 107 \ 2  scan0120
Vehicle repair costs, mileage targets, and oil consumption.26th May 1938Box 107 \ 2  scan0121
Report comparing depot methods for dealing with complaints, chiefly concerning Bentley engine work and bearing failures.23th May 1938Box 107 \ 2  scan0122
Comparison of engine maintenance procedures and labour hours between different depots.23th May 1938Box 107 \ 2  scan0123
Breakdown of labour hours for engine maintenance procedures including top and bottom decarbonisation.23th May 1938Box 107 \ 2  scan0124
Recommendations for dealing with Bentley 4 1/4 litre engines at service depots.23th May 1938Box 107 \ 2  scan0125
Recommendations for engine modifications B and C concerning bearing problems, including labour hours and fitting instructions.23th May 1938Box 107 \ 2  scan0126


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