Rolls-Royce Archives
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
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DescriptionDateIdentifier
Clutch performance and maintenance mileage for 3 1/2 litre models.29th Jul 1937Box 107 \ 2  scan0227
Bentley service complaints report detailing faults and the corrective actions taken.29th Jul 1937Box 107 \ 2  scan0228
Faults found in vehicles and the corresponding corrective actions taken or proposed.29th Jul 1937Box 107 \ 2  scan0229
List of reported faults and the corresponding actions taken to address them.29th Jul 1937Box 107 \ 2  scan0230
Monthly report on customer complaints for the Bentley 3.1/2 Litre model.18th Aug 1936Box 107 \ 2  scan0231
Various mechanical faults and complaints on vehicles, including brakes, axles, pumps, and clutches.18th Aug 1936Box 107 \ 2  scan0232
Various defects and complaints regarding vehicle components and their proposed remedies.11th Jan 1937Box 107 \ 2  scan0233
Complaint report regarding the poor enamelling and finish on Bentley 25/30 HP engines.11th Jan 1937Box 107 \ 2  scan0234
List of points to be discussed at a Conference of Depot Officials regarding service and repair work.22th May 1937Box 107 \ 2  scan0235
Agenda for a meeting to discuss service complaints.19th May 1937Box 107 \ 2  scan0236
Agenda for a meeting on service complaints, covering chassis issues, free of charge work, and depot sheets.25th May 1937Box 107 \ 2  scan0237
Service accessibility, customer complaints on obsolete models, and stock ordering procedures.19th May 1937Box 107 \ 2  scan0238
Draft memo to depots regarding a new scheme for managing spare parts requirements.10th May 1937Box 107 \ 2  scan0239
Analysis of customer complaints regarding failures in 3½ and 4¼-Litre Bentley models.11th Mar 1937Box 107 \ 2  scan0240
Summary page detailing various vehicle component failures and their average mileage statistics.11th Mar 1937Box 107 \ 2  scan0241
Various vehicle component failures, their frequency, and average mileage at occurrence.11th Mar 1937Box 107 \ 2  scan0242
Various mechanical issues and their causes or proposed fixes on vehicle components.11th Mar 1937Box 107 \ 2  scan0243
List of technical faults, their causes, and the status of their rectification.11th Mar 1937Box 107 \ 2  scan0244
Issues with dynamo brush noise and petrol tank leaks.11th Mar 1937Box 107 \ 2  scan0245
List of complaints and resolutions for a Phantom III vehicle.18th Sep 1936Box 107 \ 2  scan0246
Log detailing mechanical issues, tests, and repairs for various vehicles.18th Sep 1936Box 107 \ 2  scan0247
Vehicle faults and the corrective actions taken.18th Sep 1936Box 107 \ 2  scan0248
Internal memorandum regarding customer A.Y. Gowen's vehicle performance issues and modification requests for chassis GDX-15.9th May 1933Box 107 \ 3  scan0001
Customer's improbable vehicle performance claim and arranging a meeting.15th May 1933Box 107 \ 3  scan0002
Brief acknowledgement regarding correspondence concerning Mr. A.Y. Gowen.15th May 1933Box 107 \ 3  scan0003
Sharing a testimonial from Mr. J.A.P. Shaw with Works Officials.11th Dec 1933Box 107 \ 3  scan0004
Customer satisfaction letter from J.A.P. Shaw regarding his 20 HP Rolls GEN-64, detailing fuel and oil consumption.6th Dec 1933Box 107 \ 3  scan0005
Proposed work on a 20/25 vehicle, including a synchromesh box upgrade.15th May 1934Box 107 \ 3  scan0006
Proposed works, including fitting a synchromesh gearbox, for chassis GTR-3 owned by Air Vice Marshal Longmore.17th May 1934Box 107 \ 3  scan0007
Fitting of a redundant synchromesh box to Chassis No. GTR-3.23th May 1934Box 107 \ 3  scan0008
Customer's dissatisfaction with a 'spitting in silencer' issue on a demonstration car.31th May 1934Box 107 \ 3  scan0009
Customer complaint about exhaust spitting on a 25 HP trials car, chassis GNC-56.4th Jun 1934Box 107 \ 3  scan0010
Letter of complaint from a motor engineer regarding a fault on a 20/25 HP demonstration car.4th Jun 1934Box 107 \ 3  scan0011
Page 2 of a letter from William Arnold, Manchester, reporting faults with steering and a weak handbrake.26th Jun 1934Box 107 \ 3  scan0012
Complaint case regarding the performance and acceleration of Commander Holbrook's car, chassis GYZ-18.26th Jun 1934Box 107 \ 3  scan0013
Complaint from Commdr. Holbrook about the performance of car GYZ-18.27th Jun 1934Box 107 \ 3  scan0014
Complaint case memo regarding chassis GYZ-18 for Commdr. Holbrook.28th Jun 1934Box 107 \ 3  scan0015
Performance modifications for a 20/25 car, concluding it would be better for the owner to buy a Bentley.4th Jul 1934Box 107 \ 3  scan0016
Internal correspondence regarding a customer complaint about a catalogue and a potential sale.5th Sep 1934Box 107 \ 3  scan0017
Letter to O.D. Cars, Ltd. regarding the unavailability of a catalogue for 25-HP cars.28th Aug 1934Box 107 \ 3  scan0018
Letter regarding car service for chassis GMD59, mentioning a new carburetter and an engine oil issue.29th Mar 1935Box 107 \ 3  scan0019
Letter to R.A.C. Johnson regarding chassis GMD-59 and an issue with popping in the silencer.2nd Apr 1935Box 107 \ 3  scan0020
Letter from W.C. Thorne to W.A. Robotham regarding a meeting and a complaint about a 25 Rolls Royce Car (G.F.E.39).6th Apr 1935Box 107 \ 3  scan0021
Internal memorandum requesting guidance on how to reply to an attached document.12th Apr 1935Box 107 \ 3  scan0022
Inquiry about the braking distance of a 25 HP 1935 model.15th Apr 1935Box 107 \ 3  scan0023
Response to a query regarding the braking distances of a 20/25 model car.15th Apr 1935Box 107 \ 3  scan0024
The difficulty of quantifying the braking performance of a car to a standstill.16th Apr 1935Box 107 \ 3  scan0025
Steering modifications and wheel trials for a customer's vehicle, GAE-19.25th Apr 1935Box 107 \ 3  scan0026
Customer A.Y. Gowan's request for smaller, experimental wheels and a query about any safety implications.10th May 1935Box 107 \ 3  scan0027
Fitting of smaller, non-standardised wheels to a 20/25 model.13th May 1935Box 107 \ 3  scan0028
Request for smaller diameter road wheels and its effect on petrol consumption.14th May 1935Box 107 \ 3  scan0029
Fitting of smaller, non-standardised wheels on the 20/25 model.15th May 1935Box 107 \ 3  scan0030
Customer's request for smaller wheels on a 20/25 chassis.21th May 1935Box 107 \ 3  scan0031
Customer complaint from Major Monro regarding engine flooding and vibration issues with car GRF-35.27th May 1935Box 107 \ 3  scan0032
Solutions for high petrol consumption in 20/25 HP cars, including testing new carburettors.12th Jun 1935Box 107 \ 3  scan0033
Customer's 'clutch jagger' issue on a 20/25 HP chassis, suggesting the car be sent to the Experimental Dept.16th Jul 1935Box 107 \ 3  scan0034
Suspension complaints, suggesting a modification to shock absorber valves on Saloon 25 HP cars.16th Sep 1935Box 107 \ 3  scan0035
Letter concerning a dissatisfied customer's issues with a 20/25 model and the potential damage to the company's reputation.4th Oct 1935Box 107 \ 3  scan0036
Customer case for chassis GAF-20, clarifying the customer's identity and satisfaction level.7th Oct 1935Box 107 \ 3  scan0037
Identity and satisfaction of the owner of chassis GAF-20.7th Oct 1935Box 107 \ 3  scan0038
Letter discussing a customer complaint and an update on a personal car repair.9th Oct 1935Box 107 \ 3  scan0039
Asking for clarification on whether Mr. F. Bernard Clark is the same person as Mr. Ben Clark.14th Oct 1935Box 107 \ 3  scan0040
History of correspondence and service for Chassis No. GAF-20.11th Oct 1935Box 107 \ 3  scan0041
Follow-up report on a customer's vehicle detailing maintenance, repairs, and owner feedback.10th Oct 1935Box 107 \ 3  scan0042
Letter regarding a lack of progress in resolving an issue with a customer's car.18th Oct 1935Box 107 \ 3  scan0043
Proposing a changeover of smaller wheels and tyres with Mr. A.Y. Gowen, owner of car GOH-28.23th Oct 1935Box 107 \ 3  scan0044
Reply authorizing the fitting of smaller wheels and tyres to Mr. Gowen's car.25th Oct 1935Box 107 \ 3  scan0045
Fitting smaller wheels to car GOH-28 and asking about the return of the standard wheels.7th Nov 1935Box 107 \ 3  scan0046
Use of wheels from Mr. Gowan's car, chassis GOH-28, for experimental work or by the Test Department.8th Nov 1935Box 107 \ 3  scan0047
Enquiring if a thimble filter was fitted to a special carburetter supplied for car GRF-30, with a handwritten reply.17th Jan 1936Box 107 \ 3  scan0048
Note about a filter not being fitted to a special carburetter for chassis GRF-30.21th Jan 1936Box 107 \ 3  scan0049
Return of a steering column from chassis GUL-41 due to excessive slackness and oil leakage.21th Jul 1936Box 107 \ 3  scan0050
Works order for a stock test of a steering column for chassis GUL-41.24th Jul 1936Box 107 \ 3  scan0051
The delivery of a steering column for chassis GUL-41.23th Jul 1936Box 107 \ 3  scan0052
Persistent servo judder issues on chassis GYH-45 and a request for a cure.14th Oct 1936Box 107 \ 3  scan0053
Despatch of missing items, a chromium mascot and a screwdriver, for chassis GXM-70.19th Oct 1936Box 107 \ 3  scan0054
Complaint regarding a faulty petrol pump and the findings of its examination.2nd Nov 1936Box 107 \ 3  scan0055
Letter detailing a customer's car troubles and the arrangements made for a replacement chassis.3rd Nov 1936Box 107 \ 3  scan0056
Dissatisfied customer's (Mr. Jobson) specific chassis requirements and a money-back guarantee agreement.3rd Nov 1936Box 107 \ 3  scan0057
Apology for a missed appointment and rescheduling of a meeting to discuss cylinder liners.11th Nov 1936Box 107 \ 3  scan0058
Request for a cost estimate for repairs to a cylinder block and pistons for chassis No. GTL-34.31th Dec 1936Box 107 \ 3  scan0059
Preignition issues with a 25/30 unit cylinder head and the subsequent swapping of parts.2nd Feb 1937Box 107 \ 3  scan0060
Inspection report on a car following a complaint of poor petrol consumption, detailing checks and test results.2nd Feb 1937Box 107 \ 3  scan0061
Letter seeking advice on the purchase of a used 20/25 HP car, chassis GMU76, and mentioning a friend's new Phantom III order.2nd Feb 1937Box 107 \ 3  scan0062
Letter from Brocklehurst-Whiston Amalgamated Ltd. to W.A. Robotham regarding a potential meeting and business.2nd Feb 1937Box 107 \ 3  scan0063
Letter to the Earl of Rothes from the Experimental Dept. discussing a 'U' Series 25 HP car and other company matters.3rd Feb 1937Box 107 \ 3  scan0064
Typed personal letter discussing a trip to America, a squash injury, house alterations, and social arrangements.3rd Feb 1937Box 107 \ 3  scan0065
Letter from The Earl of Rothes to W.A. Robotham regarding a car and arrangements for potential work.5th Feb 1937Box 107 \ 3  scan0066
Letter to The Earl of Rothes regarding an inspection of a car before purchase.9th Feb 1937Box 107 \ 3  scan0067
Letter declining an offer for a car due to its body size being smaller than expected and its high price.9th Feb 1937Box 107 \ 3  scan0068
The chassis number of H.C. Drayton's Phantom III.15th Feb 1937Box 107 \ 3  scan0069
Investigation into poor oil consumption on chassis G.T.L.34 (25/30 model).15th Feb 1937Box 107 \ 3  scan0070
Letter from H.M. Hobson Components offering a newly allotted 25/30 HP chassis for fitting with experimental parts.23th Jun 1937Box 107 \ 3  scan0071
Letter to T.P. Searight of H.M. Hobson Components Ltd, suggesting he bring his car to Derby for feedback and potential modifications.25th Jun 1937Box 107 \ 3  scan0072
Letter from H.M. Hobson Components Ltd. to W. A. Robotham acknowledging a previous letter and suggestion.30th Jun 1937Box 107 \ 3  scan0073
Chassis GUN-10, a 30 HP model, detailing the resolution of an exhaust spitting complaint.1st Jun 1937Box 107 \ 3  scan0074
Requesting an opinion on tyre and exhaust noise, and brake performance for a car on trial.6th Jul 1937Box 107 \ 3  scan0075
Internal correspondence regarding a customer complaint about the brakes on chassis GAE.79.4th Jul 1937Box 107 \ 3  scan0076
Resolving a brake squeak issue on Mr. Jules JADOT's car.25th Mar 1936Box 107 \ 3  scan0077
Letter to Franco-Britannic Autos Ltd. concerning arrangements for chassis GAE.79 and Mr. Jules Jadot.1st Feb 1937Box 107 \ 3  scan0078


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