Rolls-Royce Archives
| Identifier | Entry | ||
| Scan001 | Cover letter enclosing a report regarding Lord Furness's cars for further action. | ||
| View original record | R.R. 255 a 150 T/ (S.F. 846. 6.8.19.) G. 2451. Bm. HS. X4117 Hm/C13/S22.12.19. 17 re Lord Furness's Cars. Enclosed is copy of report received from Mr. Hanbury's Inspector Bt. regarding the above… | ||
| Scan002 | Lord Furness's car fleet, his interest in competing brands, and fitting an aero engine to a chassis. | ||
| View original record | R.R. 88a (500 T) (S.D. 408. 28-4-17.) Bm. 2/156/13. 1.S. 2.Py. 3.BJ. Copies to - W. Wor. N. BT3/TB/6.12.19. Re - Lord Furness' cars. I called yesterday on Mr. Barrett, who is the Engineer in charge of… | ||
| Scan003 | Forwarding a copy of a letter from Mr. Northey concerning Lord Rocksavage's Car. | ||
| View original record | Y4117 To R. from C.J. Copy to Bm. " " Hs. " " Wor. " " E.P. CJ5/D16.3.20. Re Lord Rocksavage's Car. My dear R., I am enclosing herewith for your information copy of a letter received from Mr. Northey.… | ||
| Scan004 | Copy of a letter from 'PN' to 'CJ' discussing car performance, a potential 'Speed-model', and issues with temperature and steering. | ||
| View original record | H.R. 235 a 50 T. 18.B. 929. 19-11-19. G. 2527 COPY OF LETTER FROM PN. ----------- Hotel Negresco, 37, Promenade des Anglais, Nice. 8th March, 1920. My dear CJ., I received your wire today relating to… | ||
| Scan005 | Page 2 of a report on car performance after four thousand miles, with observations from the Riviera. | ||
| View original record | R.R. 251A 50 T: (S.H. 928) 19-11-19. O. 2527 -2- examined. My car has now run four thousand miles and the cylinders are coming off tomorrow for cleaning etc. The Riviera appears to be still crowded… | ||
| Scan006 | Copy of a telegram from PN to CJ regarding shock absorbers for Rocksavage. | ||
| View original record | R.R. 285 A 50 T (S.R. 929. 19.11.19. G. 2527 COPY OF TELEGRAM TO CJ. FROM PN. ----------- Sent March 8th, 1920. JOHNSON ROLHEAD LONDON ROCKSAVAGE MUCH IMPRESSED BY IMPROVEMENT RESULTING FROM SHOCK… | ||
| Scan007 | Copy of a telegram from JS to CJ regarding Rocksavage's positive feedback on shock absorbers. | ||
| View original record | COPY OF TELEGRAM FROM JS TO CJ. ----- 11th March 1920. CLAUDE JOHNSON BURLINGTON HOTEL DOVER. NORTHEY WIRES AS FOLLOWS ROCKSAVAGE MUCH IMPRESSED BY IMPROVEMENT RESULTING FROM SHOCK ABSORBERS STOP WHEN… | ||
| Scan008 | Lord Rocksavage's car, detailing a gearbox noise and arranging for repairs, standardisation, and road tests. | ||
| View original record | X4117 EF. C. to Hs. " G. " G.J. PN7/DW/20.4.20. I have seen Lord Rocksavage, who has now returned from France with his car, and he desires that his chassis shall now be made standard, and various odd… | ||
| Scan009 | Multiple complaints and planned fixes for Lord Rocksavage's car, model 12-LY. | ||
| View original record | X4117 F.R. L. C. to C. C. to PH. C. to HH. C. to Hs. TPG/P26.4.20. RE. LORD ROCKSAVAGE'S CAR 12-LY. We have received your memo. ref. D/CAB/T23.4.20, attaching complaint regarding the above car, Mr.… | ||
| Scan010 | Issues with a vehicle's bonnet, brakes, and steering, along with recommended actions. | ||
| View original record | -2- 4. Bonnet very noisy. This is a question of fitting, and we feel that after the scuttle for the body has been fixed, the bonnet should be refitted to advantage, a point we are taking up with… | ||
| Scan011 | Report addressing a complaint of insufficient speed, detailing the investigation and discussing potential piston and axle modifications. | ||
| View original record | -3- fastened together and attached to the back of the car. 7. Insufficient speed. This we understand is the most important complaint, and the driver is very emphatic on this point, stating that he is… | ||
| Scan012 | Magneto failures and gear noise issues on a customer's vehicle. | ||
| View original record | -4- we feel, judging from the amount of correspondence which has taken place with reference to this car, that it is evidently the property of a very important customer and must be given every… | ||
| Scan013 | Customer complaint letter from 'Rocksavage' detailing six specific vehicle faults and poor engine performance. | ||
| View original record | C O P Y R/EBN 12 Kensington Palace Gdns W.2. 20th April 1920. Messrs Rolls-Royce Ltd., Conduit Street. W.1. Dear Sirs, As arranged yesterday with Mr. Northey, I will send my car down to Derby, driven… | ||
| Scan014 | Letter discussing Lord Rocksavage's requirements for his car, chassis 12-LW, focusing on speed and complaints. | ||
| View original record | C O P Y C5/H21.4.20. Re Lord Rocksavage's Car. Chassis 12-LW. We attach a copy of letter Lord Rocksavage handed to the writer yesterday, which sets out the various thinks which he requires. You will… | ||
| Scan015 | Test drive and modifications to Lord Rocksavage's chassis, including performance feedback. | ||
| View original record | R.R. 956-(50 H) (R.H. 989, 22-8-19, C. 2444 P.W. to C.J. C. to H. " " Hs. " " E.F. " " C. RECEIVED 4417.? TPG/DW/7.5.20. X4594 X435. 12 L W. Re Lord Rocksavage's Chassis. On Wednesday, the 5th… | ||
| Scan016 | Critical opinion on a car's irritating springing, engine growl, performance, and cramped engine design. | ||
| View original record | H R S (15) (B) H. 909, 25-8-19. C. 2444 2. expect, the acceleration is extremely noticeable. I understand the axle is geared as low as 4:1. My opinion of the car is as follows:- Springing - most… | ||
| Scan017 | Cover note attaching Report No. 1831 for chassis 1153, with a handwritten query about the weight difference between Rapson and standard tires. | ||
| View original record | X4117 BJ3/DB4.10.20. To H. from BJ. Chassis no. 1153 - Mrs. A.E.S. Bainbridge Report No. 1831 For your information, I attach Report no.1831 - Btl/EP/ 28.9.20. BJ(Py). Enclosed - Report No.1831. S to… | ||
| Scan018 | Vehicle inspection and feedback report for chassis number 1153. | ||
| View original record | Handwritten Top: seen P7. 1/10. ① R/up please. ② H Please add. Btl/EP/28.9.20. In case talk to owners about unsprung weight. arrd. Copies to:- C. Hr.(2) EP. D.S. Handwritten: 2. Br. 3. BJ. Stamp:… | ||
| Scan019 | Technical report detailing feedback on engine performance, gears, and the driver's experience. | ||
| View original record | W R R 285A.(M) 'F' (S H 979 19-11-19) C. 2527. -2- Report No. 1831. 6. Running of engine. Very good. Driver was not entirely satisfied because he said there was a slight tendency to miss at slow… | ||
| Scan020 | Page 3 of a vehicle test and condition report, detailing issues with tires, performance, and body type. | ||
| View original record | -3- Report No. 1831. 12. Detonation. (Contd.) same time do everything that is necessary to make the slow running satisfactory to the driver. 13. Mileage run to date. About 20,000 since last overhaul.… | ||
| Scan021 | Updates to lighting and steering components, and noting the status of complaints. | ||
| View original record | R.R. 250 m T/R 979 19-11-19) G. 2527. 95/ -4- Report No. 1831. 21. Electric Lighting Installation. Largest size Rushmore acetylene. 22. Steering Pivots. New type. 23. Standing Order No. 30. (Diagonal… | ||
| Scan022 | Cover note regarding Chassis No. 68-TW for Alec Rea Esq., attaching copies of two other documents. | ||
| View original record | X4117 To R. from B.J.) Hs. - ) C. - ) BJ6/H12.10.20. Re Chassis No. 68-TW - Alec Rea Esq. I attach a copy of Com/D/CA23/T21.9.20, together with a copy of D/CA4/T11.10.20, which I think it will… | ||
| Scan023 | Complaint regarding the suspension on chassis 68-TW owned by Alec Rea, Esq. | ||
| View original record | C O M P L A I N T. Re Chassis No. 68-TW - Alec Rea, Esq. Chassis originally despatched from W. March 1920. J. Com/D/CA23/T21.9.20. 1920. 4-Sept. Sales advise W. that customer has written that:- "As… | ||
| Scan024 | The fitting of solid leaf rear springs to chassis No. 68-TW and the resulting improved springing. | ||
| View original record | Re Chassis No. 68-TW - Alec Rea. J. D/CA4/T11.10.20. Referring to memo. Com/D/CA23/T21.9.20 and D/CA10/-T24.9.20, kindly note solid leaf type rear springs were fitted to this chassis, and subsequently… | ||
| Scan025 | Extract regarding a report on Chassis no. 2060E for Sir John Leigh of Newport. | ||
| View original record | X-967 X 4117 BJ(Py)12/DB4.11.20. To Hs. from BJ. Re. Sir John Leigh, Newport. Chassis no. 2060E - Report no. 1951 --------------------------------- The following is an extract from PRS3/TB/3.11.20… | ||
| Scan026 | Relaying an owner's letter about curing an engine misfire on magneto ignition by replacing spark plugs. | ||
| View original record | R.R. 285a-(100 T) (S.H. 159, 11-8-20) G. 2850 XC4117 SthH FMSL/SP/9.11.20. 1. H. 2. F.W. 3. E.W. Ed Copies to:- C. Hr.(2) Ms. Er. Memorandum No. 1963. Geoffrey Summers, Esq., Highfield Hall, Northop,… | ||
| Scan027 | Performance of spark plugs and magnetos, including customer feedback. | ||
| View original record | -2- Memo. No. 1963. "be made of an unsuitable metal which oxidises quickly and deeply and the internal resistance of the plug thus increases. The hotter the plug the greater this resistance hence the… | ||
| Scan028 | Improvements to ignition plugs and condensers for chassis 39-TW. | ||
| View original record | X4117 c.c. MR. HIVES EP3/F12.11.20. RE. CHASSIS 39-TW. Geoffrey Summers Esq. With reference Prs' report 1963/ref. PREL/EP/9.11.20 the information contained in this report is certainly very… | ||
| Scan029 | Customer complaint regarding chassis No. 102-EE and its comparison to a Lanchester car. | ||
| View original record | X4117 COPY PN3/DW/19.4.21. TO CJ. As desired by you, I called upon Mr. Hordern, Holmwood Lodge, Dorking, on the 18th inst. by appointment, with our Open Trials car. This is the case in which it was… | ||
| Scan030 | Resolving issues with a customer's car, comparing performance post-repair, and observing the owner's driving habits. | ||
| View original record | PAGE 2. engine would only fire intermittently, causing an unpleasant humping of the gear. (d) That his engine was noisy. My driver mechanic - Boot - and I dealt with these points on his chassis one… | ||
| Scan031 | Test report and negative review of a competitor's Lanchester car, comparing it unfavourably to their own vehicle. | ||
| View original record | PAGE 3. At my request, Mr. Hordern started up his Lanchester car and took me for a run on it. I was considerably disappointed in the car, which I anticipated would be altogether more attractive. The… | ||
| Scan032 | Customer's suggestions regarding gaiters to prevent squeaking at the spring tips. | ||
| View original record | R.R. 292. (S) (S.H. 326. 3-1-21). Bm. 2/6/15. X4117 X3745 RECEIVED 30 MAY 1921 H1/TB/30.5.21. S/W Hs. Re - John P. Baron. Chassis 21-RE. I attach copy of a letter from this owner written on receipt of… | ||
| Scan033 | Letter to J.P. Baron regarding spring gaiters and adjustments for the battery ignition system. | ||
| View original record | R.R. H.15A. 100 (?) (?) H.H. 11/11. 11-5-20. Q. 1500 COPY 28th May, 1921. H7/TB/28.5.21. J.P. Baron, Esq., Bydews Place, Tovil MAIDSTONE. Dear Mr. Baron, Many thanks for your letter of the 27th inst.,… | ||
| Scan034 | Letter from a customer regarding custom oil retaining gaiters and requesting correct adjustment specifications for the platinum points. | ||
| View original record | COPY Bydews Place, Tovil, MAIDSTONE. May 27th. 1921. Arthur M. Hanbury, Esq., C/o Messrs. Rolls-Royce, Ltd., 15, Conduit Street, W. Dear Mr. Hanbury, I am quite satisfied with your remarks re gaiters,… | ||
| Scan035 | Typed letter responding to a customer about issues with ill-fitting and defective rear spring gaiters. | ||
| View original record | E.E. 2654. 100 (T) (R. 116. 11-2-20) Q. 1820 COPY H2/TB/26521. 26th May, 1921. RECEIVED STAMP: Hs MAY 30 1921 RECEIVED J.P. Baron, Esq., Bydews Place, Tovil MAIDSTONE. Dear Mr. Baron, Your letter of… | ||
| Scan036 | Letter from the Inspecting Engineers' Department regarding a customer's car. | ||
| View original record | I hope you will keep us informed how you get on, as we are anxious, as you know, that you should have satisfaction from your car in every way. I am, Yours very truly, For ROLLS-ROYCE, LIMITED.… | ||
| Scan037 | Customer comparing his new car unfavourably to a Cadillac and planning a demonstration. | ||
| View original record | X4117 Mr. Hives (Derby) c. to B.J. PN23/CM13.7.21. X.3922 X.2565 X.1717 X.3763 There is a car waiting to be delivered to Mr. Dugdale at this moment, at the works of Messrs. Joseph Cockshoot & Company,… | ||
| Scan038 | Continued memorandum discussing twelve-cylinder engine performance and a business matter concerning a Mr. Dugdale. | ||
| View original record | contd:- -2- twelve-cylinder can run at eighty, because I have been in one doing this. This matter is really of very great importance, because either we have to own to Mr. Dugdale that we cannot put up… | ||
| Scan039 | A customer's query on using Johnson's carbon remover for an engine that is 'pinking'. | ||
| View original record | Y4117 Re - Chassis No. 66-BW. Major A. Seymour Mead. Hs. X285 (crossed out) D/AWS17/3185/T14.7.21. XG/2 The above customer is asking if we have had any experience in using Johnson's carbon remover. He… | ||
| Scan040 | Complaint from Mr. F. T. Fisher's driver about squeaking Wefco Gaiters. | ||
| View original record | X.2565 X4117 To EP. from BJ. c. to PN. c. to H. c. to Hs. Py6/DG12. 8. 21. X.3745 X.2565 Re. Mr. F.T.Fisher. I attach two copies of a complaint from the driver of the above car. You will notice that… | ||
| Scan041 | Chassis 46-RE, arranging an inspection and noting a recent modification to the leaf springs. | ||
| View original record | X4117 1 BJ. c. to PN. c. to H. c. to Hs. RECEIVED EP/Thnl/H18.8.21. X755 X2628 X4117 Re Chassis 46-RE. Mr. F.T. Fisher. -------------------- With reference to your memo Py6/DGl2.8.21, we attach… | ||
| Scan042 | Response to a driver's complaint about new springs not resolving issues with jerking and bumping noises. | ||
| View original record | EP/T19/117.8.21. August 17th.1921. Mr. M.H. Sharpe, Driver to F.T. Fisher Esq., The Paddock Garage, Westmorland Road, Maidenhead. Dear Sir, With reference to your letter of August 7th. Mr. Fisher's… | ||
| Scan043 | Letter addressing potential causes of squeaks in the suspension and advising on tyre pressure. | ||
| View original record | - 2 - from the spring leaves. We have had no previous complaint of this with the latest type springs, and we suggest it is possible that the squeaks are coming either from the bushes in the spring… | ||
| Scan044 | Customer request to alter the springing on Chassis No. 5-RD to match their post-war car, No. 95AG. | ||
| View original record | S.S. (10 T) (S.) 194.9.6.21). To R. from Hm. OJ. DJ. Wer. BP. Hs. G. M. X4117 FC RECEIVED AUG 18 1921 Hm4/W18.8.21. X2565 Chassis No. 5-RD. - F.N. Kidd Esq. This owner has requested us through N. to… | ||
| Scan045 | Follow-up on the testing status of French-made sparking plugs offered by a customer for chassis 79-TW. | ||
| View original record | X. 3565 44117 S/W. Bt9/TB9.9.21. Re. George Roberts, Martholme, Parkside, Wimbledon. X.2565 X.1812. Chassis No. 79-TW. You may recall that Mr. Roberts, owner of chassis 79-TW offered us a trial of a… | ||
| Scan046 | Fitting rear shock absorbers to Mr. Fisher's car, 46-RE, as an experimental job. | ||
| View original record | D. to L. c. to Rd. c. to Hs. EP/Thn1/H15.9.21. X3461 re. Fitting of Rear Shock Absorbers to Mr. Fisher's Car - 46-RE. As you will see from the signed order No. 4081, dated 13.9.21, with regard to… | ||
| Scan047 | Internal memorandum discussing a water boiling issue and the effectiveness of fitting a smaller fan pulley. | ||
| View original record | CJ. from EP. c. to Hs. c. to BY. X.2585 (4117) EP8/H15.9.21. X.2585 X.766 RE. HURLIMANN. Water Boiling. With reference to your memo. CJS/E9.9.21, re Liechti and correspondence re Mr. Hurlimann's car,… | ||
| Scan048 | Supply, cost, and fitting of rear shock absorbers for chassis 46-ME, requiring body alterations. | ||
| View original record | R R. 235a (10 T) (S.J 194.9-6-21). RECEIVED SEP 16 1921 FG X4117 H/S. PN. c. to CJ. c. to D.H. c. to Hs. X2565 X3461 EP/WHn4/H15.9.21. re. Chassis 46-ME. F.T.Fisher Esq. With reference to the above… | ||
| Scan049 | Departmental memo detailing customer feedback on weak parts, specifically fan blades and rear axle clearance issues. | ||
| View original record | X4117 AUTOMOBILES ROLLS-ROYCE (FRANCE) LIMITED TELEGRAMS: ROLLROYCE-PARIS RECEIVED 83, BOULEVARD GOUVION-SAINT-CYR PARIS (XVIIe) SHOWROOM, 102, Avenue des Champs-Elysées, Téléph. Elysées 10-92… | ||
| Scan050 | Prince Koudacheff's car, detailing a potential fan pulley issue and the owner's great satisfaction. | ||
| View original record | AUTOMOBILES ROLLS-ROYCE (FRANCE) LIMITED 83, BOULEVARD GOUVION-SAINT-CYR PARIS (XVII^e) TELEGRAMS: ROLLSROYCE-PARIS SHOWROOM: 102, Avenue des Champs-Elysées Téléph. Elysées 10-92 OFFICES, GARAGE,… | ||
| Scan051 | Arrangements to test chassis 18-AG with its owner, Mr. Hetherington, and a planned trip to Derby. | ||
| View original record | To EP. from PN. PN4/H22.9.21. X4117 c. to Hs. Chassis 18-AG - Mr. Hetherington. X2565 X4219 I am endeavouring to get hold of this owner to-day, with a view to making some arrangement for accompanying… | ||
| Scan052 | Conditional £25 charge for fitting shock absorbers to Chassis No. 46-RE and arranging a test. | ||
| View original record | X2565 X4117 PN2/DN/23.9.21. S/W. Hs. c. to EP. & CJ. X2565 X3461 Re Chassis No. 46-RE. In reply to Rd/Rnsl/57A/M17.9.21 - the understanding made with Mr. Fisher was that our charge would be… | ||
| Scan053 | Circulating a copy of a customer's letter regarding claims made for his car after fitting a Bosch Plug and Magneto. | ||
| View original record | To Rr from BJ. c. to CJ. c. to Wer. c. to Byr c. to Rr c. to M.Pr. c. to Hs. X4117 X2565 I attach for your information copy of a letter written by Mr. Geoffrey Summers, the Owner of Chassis No. 39-… | ||
| Scan054 | Letter detailing car performance improvements and speed trial results at Brooklands after fitting a Bosch Magneto. | ||
| View original record | COPY. Shotton. September 30, 1921. Dear Capt. Strong, I thought it might interest you to know I have bought and fitted a Bosch Magneto to 39-TW. The result is phenomenal and she pulls dead slow like a… | ||
| Scan055 | Letter from Geoffrey Summers discussing the car's racing potential and the need for engine modifications to compete with other manufacturers. | ||
| View original record | -2- Unless I could induce the engine to rev. over 2700 I should have no chance against such cars as the 30/98 Vauxhall, Lanchester or Hispano Suiza. The standard Lanchester with standard gearing… | ||
| Scan056 | Modifications to increase the speed of chassis 39.TW for Mr. Geoffrey Summers, focusing on ignition, engine power, and aerodynamics. | ||
| View original record | To BJ. from R. c. to CJ. c. to Wor. c. to Hs. c. to EP. X4117 R4/G11.10.21. X. 2565 - RE CHASSIS 39.TW - MR. GEOFFREY SUMMERS. BJ/PY7/D7.10.21. Although we think the Bosch Magneto quite good enough… | ||
| Scan057 | Continued memorandum discussing high-speed modifications for a chassis, including engine compression, fuel mix, suspension, and wheels. | ||
| View original record | Contd. -2- R4/G11.10.21. Park Ward Body with neatly arched wings running off straight at the rear might help. Regarding the speed of the Lanchester, you will remember that some years ago we got 102… | ||
| Scan058 | Letter outlining the policy against participating in races in response to an inquiry about chassis 39-TW for Mr. Geoffrey Summers. | ||
| View original record | X4117 To H. from CS. Copies to SJ. MOT. HS. <- SMS. RJ19/H14.10.21. Chassis 39-TW - Mr. Geoffrey Summers. X2565 Thank you for H4/G11.10.21. As our policy is not to take part in races, I had already… | ||
| Scan059 | The supplying and fitting of small fan pulleys on cars, specifically for the Duke of Alba's car No. 65.CW. | ||
| View original record | BY. c. to Hs. X.2565. X4117 EP/Thn12/015.10.21. X.4394 X.2565 In regard to the supplying and fitting of small fan pulleys on cars which have already been despatched, and on which it is arranged that… | ||
| Scan060 | Chasing a reply regarding charges for Chassis 39-TW. | ||
| View original record | X4417 re Chassis 39-TW - Geoffrey Summers Esq. --------------------------------- To E.F.C. D/BP/LH1/B18.10.21. We do not appear to have received to our Memo. D/BP/LH23/A10.8.21. As this matter is now… | ||
| Scan061 | Letter from Madrid to London detailing client complaints about engines overheating and chassis springs bottoming out. | ||
| View original record | Copy. X4117 Madrid. November 5th. 1921. SaAo/A1/15. To C.J. (London) from Sa. My dear C.J., I have heard many complaints lately from clients that their engine gets too hot, the water boiling when… | ||
| Scan062 | Proposed meeting in Derby to discuss a battery issue. | ||
| View original record | [Handwritten at top] x4117 F Th Fr Sa Su M Tu W 3 4 5 6 7 8 9 10 [Stamped] RECEIVED ... NOV ... 1921 ... DERBY PN7/DN/22.11.21. S/W. Hs. I understand from my friend - Mr.G.R.N. Minchin- who is… | ||
| Scan063 | Copy of a customer letter praising car performance at Brooklands and the Isle of Man, particularly the Hartford shock absorbers. | ||
| View original record | X285 X417 BJ4/H5.7.22 To Hr from BJ. Copies to CJ. TN. Oxy. Brsy. WOP. M. Hs. Letter from Mr. Minchin. I think the copy of letter from Mr. Minchin given below will interest you. B.J. [Stamp: RECEIVED… | ||
| Scan064 | Axle modifications for the Earl of Rocksavage's new chassis to meet performance expectations. | ||
| View original record | To EP. c. to BJ. and Hs. X4117 PN7/DN/28.8.22. X.1725 X.2665 X.4299 Re. The Earl Of Rocksavage's new chassis. I have today had a further letter from this gentleman discussing acceleration and speed… | ||
| Scan065 | Mr. Taaffe's upcoming arrival in Derby with his car, chassis 34-KG. | ||
| View original record | X4117 Ps10/JP.20/11/22 Re- Mr.TAAFFE ( Chassis 34-KG ) Hs.(Derby) Please note that Mr.Taaffe will cross on Sunday next, and will probably be in Derby at the beginning of next week with his car. He… | ||
| Scan066 | Customer feedback letter regarding chassis 46-FW performance on a European tour, including issues with loose spokes and radiator shutters. | ||
| View original record | COPY. for Hs. X417 Woolley Green, ROMSEY. 28th. May 1922. Messrs. Rolls-Royce Ltd., DERBY. Dear Sirs, Chassis No. 46-FW. With reference to your letter Wn29/DD of the 14th inst., I have pleasure in… | ||
| Scan067 | Persistent fault where grit gets wedged between the revolving brake drum and its sheet-metal guard. | ||
| View original record | X4117 C.J. from Hs. Hs5/LG2.6.23. 22. AE - J.C.King. X8543 With reference to the attached. The fault which this customer complains of is not unknown to us but it is very rare. We have consulted the… | ||
| Scan068 | Continued memo suggesting a modification to the drums and shields of a car to match the 20 HP model. | ||
| View original record | contd:- -2- If they are, we could, if it was thought advisable, modify the drums and shields on this particular car and make them similar in this respect to the 20 HP. Hs. | ||
| Scan069 | The examination of Chassis No. 119-FW belonging to W.W. Worthington Esq. | ||
| View original record | To Hs. from Hm. V417 Hm1/W5.7.23. Chassis No. 119-FW - W.W. Worthington Esq. Maple Hayes, Lichfield. With reference to the above chassis, you will no doubt recollect our recent conversation regarding… | ||
| Scan070 | Letter to W.W. Worthington Esq. regarding chassis 119-FW and arranging an inspection. | ||
| View original record | C O P Y. Hm/WW15/W4.7.23. July 4th. 1923. W.W. Worthington Esq., Maple Hayes, Lichfield. Dear Sir, Chassis No. 119-FW. We are in receipt of your letter of the 3rd. inst., and we are pleased to note… | ||
| Scan071 | Customer letter detailing the excellent performance and low carbon buildup of their car, chassis 119-FW. | ||
| View original record | C O P Y. MAPLE HAYES, LICHFIELD. 3.7.23. Messrs. Rolls-Royce Ltd., Derby. Dear Sirs, Your Hm4/W30.6.23. Chassis 119-FW. I am glad to learn that you hope to have cured the piston trouble in 37-TB. Re… | ||
| Scan072 | Declining the use of an experimental car for an outsider, citing risks to sales and brand reputation. | ||
| View original record | X4117 To Wd. from BJ. Copy to Hs. BJ11/H5.9.23. Mr. J. Wortley Fawcett. Wd4/NJ4.9.23. I am sorry that the car you suggested is unsuitable for Mr. Fawcett's use, but feel sure you will agree with me… | ||
| Scan073 | Customer complaint from Sir Connop Guthrie about the performance of his 40/50 HP Cabriolet, Chassis No. 41-NK. | ||
| View original record | Hp. X4117 PN1/DN/31.1.24. TO EP c. to Hs. FROM P.N. CHASSIS NO. 41-NK - SIR CONNOP GUTHRIE. The 40/50 HP Rolls-Royce Cabriolet (Hooper) owned by this gentleman, will arrive at Derby today driven by… | ||
| Scan074 | Underperformance of a customer's car and proposed remedies for an influential owner. | ||
| View original record | -2- took this car out recently with his man and the speed actually achieved on the road between Hatfield and Baldock, was 68 m.p.h., which led me to report that I considered that the performance of… | ||
| Scan075 | Springing complaint and investigation for two 40/50 HP vehicles. | ||
| View original record | x4117 Works H/29.5.24. re. 40/50 HP. Springing Complaint by Mr. Sidney Norris of Messrs. Cockshoots, Manchester. " Following on the Works Conference we proceeded to Manchester last Friday, as… | ||
| Scan076 | Customer feedback and tests concerning a 'dither' issue, comparing the car's ride to a Buick and discussing potential solutions. | ||
| View original record | - 2 - We made various tests with tyre pressures and shock absorbers adjustments, but none of these adjustments enabled us to say there was any appreciable improvement in the "dither". We tested the… | ||
| Scan077 | Test report detailing 'dither' trouble, body boom, ventilation, and vibration issues, proposing further experimental investigation. | ||
| View original record | - 3 - We took the opportunity of testing the car with the driver and certainly considered that the springing of the car was very good and did not appear to suffer from the 'dither' trouble. There was… | ||
| Scan078 | Analysis of suspension 'dither' and bounce issues comparing different car bodies and springs. | ||
| View original record | - 4 - [STAMP: RECEIVED 8 SEP 1921] [Handwritten: aH] we have so far noted and which are possible in this action:- (1) Of the three cars tried in May, the two cars which 'dither' were fitted with… | ||
| Scan079 | Customer's persistent engine boiling issue with Chassis No. 74-PW. | ||
| View original record | x4117 To BJ. C. to D/Br (struck through) C. to EY. (struck through) C. to SP. (struck through) C. to Hs. Hm/NRC1/D27.6.24. Re Chassis No.74-PW. - Atchley. Attached is copy of letter dated 20th.inst.… | ||
| Scan080 | Customer's complaint about boiling during pass climbing in Switzerland and recommended modifications. | ||
| View original record | C O P Y. Hm/NRC. BY1/H.26.6.24. Chassis 74-FW. - Atchley. Pass Climbing in Switzerland. It is sheer nonsense for the above customer to try and tell us that what we have done has made the car worse. We… | ||
| Scan081 | Complaint letter from a customer regarding persistent engine boiling issues with their car, model 74-FW. | ||
| View original record | C O P Y. ZERMATT, HOTELS SEILER. June 20th. 1924. Dear Sir, I much regret to have to tell you that the alterations you carried out to my car 74-FW. to prevent boiling have had no effect whatever, in… | ||
| Scan082 | Cover note regarding an issue with rims coming off straight-sided wheels on a 40/50 HP car, chassis 66-LK. | ||
| View original record | BY. Hs. X 4117 EP/Thn3/H16.8.24. re. Rims coming off Straight-Sided Wheels - 40/50 HP. Chassis 66 - LK. We attach herewith translation of a letter received from our Swiss Agent, Mr. Schmidt in regard… | ||
| Scan083 | Internal correspondence regarding a complaint about S/S rims coming off Chassis 66-LK for H.H. Abbas Hilmi. | ||
| View original record | S/W Sg3/BM/15.8.24 re. Chassis 66-LK. H.H.Abbas Hilmi. (Schmidt). Attached please find complaint from Schmidt. We have heard of complaints from other sources in regard to these S/S rims coming off and… | ||
| Scan084 | Translated letter from Albert Schmidt regarding wheel failures on chassis 66-LK for H.H. Abbas Hilmi. | ||
| View original record | TRANSLATION OF LETTER DATED GENEVA AUGUST 12th.1924. FROM MONSIEUR ALBERT SCHMIDT. Dear Sirs, re. Chassis 66-LK. H.H. Abbas Hilmi. In the month of June last, the rim of one of the straight-sided… | ||
| Scan085 | Wheel flange issue on chassis 66-LK, involving customer correspondence, a solution from Dunlop, and safety considerations of different tyre types. | ||
| View original record | 44117 W/B. Sg. C. c. Hs. BY18/H. 18. 8. 24. CHASSIS 66-LK. H.H. ABBAS HIRMI. Referring to Sg3/BM. 15.8.24. and attached copy of Mr. Schmidt's letter of the 12th inst, the first point to settle up is… | ||
| Scan086 | Customer complaint about car troubles due to American conditions and petrol quality. | ||
| View original record | W/S. X4117 To CJ. from Hs. Y3614 K2A5 Hs2/LG22. 8.24. Re. E. E. Haskin, The Goring Hotel, Victoria, S.W.1. Also - 850, Park Avenue, New York, U.S.A. We are returning herewith correspondence xxxxxxx in… | ||
| Scan087 | Visit to Grasse, France, to inspect Chassis 60.PK owned by Mr. Schley concerning performance in mountainous terrain. | ||
| View original record | To Hs. from GWH. X4117 3.9.24. RE. VISIT TO GRASSE - FRANCE CHASSIS 60.PK - MR. SCHLEY. X766 X2565 This car is a large Landaulet holding 5 to 6 persons in the rear. The country which the car has to… | ||
| Scan088 | Engine problems like piston knock and boiling, and proposed solutions. | ||
| View original record | contd :- -2- climb in future with mixture normal and full ignition as far as possible. There is a distinct piston knock on this car which I thought they would report, but nothing was said about it. I… | ||
| Scan089 | Customer's 40/50HP chassis boiling over on Birdlip hill. | ||
| View original record | To BY. from Hm. " Hs. C. to Wor. X4117 Hm16/W8.9.24. Chassis No. 33-TG - J.H. Scrutton Esq., Daglingworth Manor, Cirencester. We here give you copy of a letter which we have received from the above… | ||
| Scan090 | Customer letter reporting an overheating issue on chassis No. 33-TG after a test drive up Crickley Hill. | ||
| View original record | C O P Y. DAGLINGWORTH MANOR, CIRENCESTER. 6th. September 1924. Cirencester 46. Rolls-Royce Ltd., DERBY. Dear Sirs, Chassis No.33-TG. Mr. Trayner will report to you on the tests made. I should like to… | ||
| Scan091 | Requesting urgent design and drawings for modifications to Chassis No.75-RM for Lady Meredith. | ||
| View original record | X4117 By. C. to Sn. C. to W/S - C. C. to Hs. Hm/NRC9/EWZ.10.24. Re Chassis No.75-RM. - Lady Meredith. The above chassis has been sent from Barkers to W. to have front wheel brakes fitted. As it is… | ||
| Scan092 | Technical assessment of chassis no. 49-AE regarding boiling issues and potential modifications. | ||
| View original record | W/S-H. C. to. Hs. F4117 Hm/NRClQ/EW17.10.24. Re E. Hurlimann Esq., Klaus Strasse 24, Zurich. Chassis No. 49-AE. In reply to H6/TB13.10.24, we have looked up the records of this car and find that it… | ||
| Scan093 | Ongoing issues with Chassis GAK-65, including fumes, water boiling, and oil from the propeller shaft. | ||
| View original record | +4117 c. Hs. EP/Thn4/H22.10.24. re. Chassis GAK-65. Gerald Mere Esq. We have had very considerable trouble with this owner over many matters appertaining both to chassis and body We have delivered his… | ||
| Scan094 | Cover note from CWB attaching a copy of a letter sent to Messrs. Paddon. | ||
| View original record | S/W (Hs) X4117 from CWB. For your information, I attach a copy of a letter which has, to-day, been sent to Messrs. Paddon. CWB. [Signature] CWB 29.4.24. | ||
| Scan095 | Letter regarding modifications to chassis GDK-46, including a special fan, louvred bonnet, and safety concerns about the fitted Michelin Comfort tyres. | ||
| View original record | CWB10/LH271124 27th November, 1924. Messrs. Paddon, Bros., 1, Albemarle Street, LONDON. W.1. Dear Sirs, Chassis No. GDK-46 - C.H.RUNGE. ESQ. We have now completed this chassis in accordance with your… | ||
| Scan096 | Letter discussing experimental modifications to a car's axle and springs, and issues with steering shudder on the front wheels. | ||
| View original record | -2- on the back wheels. We shall be glad to hear from you, in due course, your client's decision in this matter. Yours faithfully, for Rolls-Royce, Limited. CWH. (Mirrored text, flipped) Dear Sirs.… | ||
| Scan097 | Chasing the completion and despatch of a Louvred Bonnet and special Fan for chassis GAK-65. | ||
| View original record | Hs/RHC EPs X.417 EWT/HS3/T9.12.24. U. re 20-HP. Chassis No.GAK-65. Gerald Mere Esq. Referring to memo By/C21/W4.12.24 please let us know as quickly as possible when you anticipate completing the… | ||
| Scan098 | Effectiveness of Houdaille shock absorbers on chassis No. 91-HG. | ||
| View original record | W/R. (crossed out) C. to BY. C. to Hs. y4117 Hm/NRC3/EW22.1.25. Re Chassis No.91-HG. - J.W. Lorden, Esq. In reply to your Al6/H19.1.25, we would say that we quite agree with what you told this owner,… | ||
| Scan099 | Correspondence regarding a customer complaint about uncomfortable springing and the fitting of Houdaille shock absorbers on chassis 91-HG. | ||
| View original record | COPY. N-W. ---------- A16/H.19.1.25. Re Chassis No. 91-HG. Lorden. ------------------------- Attached herewith please find original letter dated the 15th. inst., from the above owner, which we have… | ||
| Scan100 | Customer feedback letter regarding the performance of Houdaille shock absorbers on chassis No. 91-HG. | ||
| View original record | COPY. ESTATE OFFICE, WALTER HOUSE, 418-422, STRAND, W.C.2. Telephone Regent 1857. 15th. January 1925. Messrs. Rolls-Royce Ltd., 112, Cricklewood Lane, LONDON. N.W.2. Dear Sirs, Chassis No.91-HG. As I… | ||
| Scan101 | Unresolved 'drive groan' issue on Chassis 68-AU and the ongoing efforts to fix it. | ||
| View original record | XC4117 V/S c. Mr. c. Wor. c. MX c. GWB. c. Hs. EP16/H2 2.25. re. Chassis 68-AU. With further reference to my memo EP4/H31 1.25. and confirming telephone conversation with you today - we regret to… | ||
| Scan102 | Internal noise issues with a specific car, the attempts to fix it, and the potential impact on the company's reputation. | ||
| View original record | XC417 To Mr. for C.S.O. O.F. [struck through] Kor. [struck through] Hs. BJ1/H5.2.25. Re 11-TM - Mead. 68-AU - Hogan. Secret [handwritten] 11-TM is a car for Spain. It was completed at the… | ||
| Scan103 | Issues with noisy car bodies, potential solutions, and specific customer complaints. | ||
| View original record | To LHS. for CSC. -2- BJ1/H5.2.25 - (Cont'd.) obtain the general reputation of being noisy, and presumably there are many other types of body which are almost as good for the purpose, but which are not… | ||
| Scan104 | Transmission noise issues in Chassis 68-AU and proposals for resolution. | ||
| View original record | X4117 c. Hs. CWB10/H10.2.25. Chassis 68-AU. In company with EP. and MX. I have tested this car this afternoon, and understand that W. cannot at present hold out any hope of improving it in any… | ||
| Scan105 | Letter regarding a complaint of water in the oil for a 40/50 HP chassis (95-LK) in Holland. | ||
| View original record | BY. c. Hs. X4117 EP/Thn2/H21.2.25. re. 40/50 HP. Chassis in Holland. 95-LK. We have had a complaint of water being continually found in the oil on the above car. We arranged for our mechanic Oliver to… | ||
| Scan106 | Inspection report for a 40/50 HP car, owned by Van Berkel of Rotterdam, concerning a suspected water leak in the sump. | ||
| View original record | COPY. 40/50 HP. Car. Van Berkel,Rotterdam, Holland. Car inspected for possible cause of water leak in sump. All valve caps removed and cylinder bores examined, and no sign of internal or external leak… | ||
| Scan107 | Conference report regarding the decision of whether to fit an old-type spring drive coupling to car model 68-AU. | ||
| View original record | 44117 BY12/H. 2. 3. 25. REPORT OF CONFERENCE AS TO WHETHER WE SHOULD FIT OLD TYPE SPRING DRIVE COUPLING TO 68-AU. --------------------------------------------- Present:- Hs, EP, MX, Hm, & By. After… | ||
| Scan108 | Technical note discussing the reliability of a fabric coupling. | ||
| View original record | - 2 - BY12/H. 2.3.25. ---------- confidence in reliability of a fabric coupling as such in this position. BY. | ||
| Scan109 | Calling a meeting to decide between fitting a fabric coupling or reusing the old spring drive coupling for chassis 68-AU. | ||
| View original record | U. Mr. Hs. +4117 BY6/H. 2. 3. 25. CHASSIS 68-AU. RE USE OF SPRING DRIVE COUPLING. ------------------------------- BJ. has been speaking to me on the telephone this morning, and is anxious to get the… | ||
| Scan110 | The fitting of spring couplings to two cars, 68-AU and 62-AU, due to testing delays and excessive noise complaints. | ||
| View original record | XC4117 BJ1/H3.3.25. To-By. from B.J. Copies to. mor. Hs. BP. Mx. Hm. N. GWB. SPRING COUPLING - 68-AU. Confirming my conversation on the telephone this morning, on receipt of By12/H2.3.25, we discussed… | ||
| Scan111 | Decisions on spring couplings for chassis 68-AU and 62-AU. | ||
| View original record | V4117 Hm. HS. SPT CWH. BY11/H. 3. 3. 25. CHASSIS 68-AU. SPRING COUPLING. BJ. has been on the telephone this morning and informed me that after discussing the matter with CJ. they decided to leave the… | ||
| Scan112 | Instructions regarding parts and modifications for Spring Drive Couplings on chassis 68-AU and 62-AU. | ||
| View original record | (Stamped Initials, top left corner) WJ. BY. HB. (struck through) BP. N. (struck through) (Handwritten, top center) 7417 (Top right) (Hm. Absent). Hm/NRC3/EWS.3.25. (underline)Chassis 68-AU. and 62-AU.… | ||
| Scan113 | Modification to spring drive couplings on chassis 68-AU and 62-AU. | ||
| View original record | X4117 Hs Hm/NRC4/D6.3.25. Chassis No.68-AU. and 62-AU. (Moy). Re Spring Drive Couplings. With reference to our Hm/NRC3/EW5.3.25. of yesterday, we now find that N. have been able to drill and tap the… | ||
| Scan114 | The performance of chassis 86-EE, discussing axle gearing, tyre pressures, wheel fittings, and standardisation of parts. | ||
| View original record | To N. from Hm. C. to CJ. C. to BJ. C. to E. C. to DA. C. to BY. C. to BP. C. to Hs. C. to N. X4417 Hm13/W9.3.25. 40/50 R-R. Ch. No. 86-EE - Minchin. R12/M3.3.25. This car is a late 1920 model. It is… | ||
| Scan115 | Trip report and fault analysis for a 40/50 R.R. car named Minchin after a journey in the south of France. | ||
| View original record | C O P Y. To Hm. from R. C. to CJ. BJ. " E. DA. " BY. EP. R12/M3.3.25. 40/50 R.R. - MINCHIN. This car called at Le Canadel on a journey to the south of France and back. I rode in it for 20 miles and… | ||
| Scan116 | Page suggesting the use of 7 inch semi-balloon tyres. | ||
| View original record | -2- glaring than irritation due to engine and transmission. I suggest strongly here that for moderate speed the 7" semi-balloon tyres should be carefully examined and used if possible. R. [Watermark:… | ||
| Scan117 | Confirming the completion of lubrication work on the spring coupling for chassis 68 AU. | ||
| View original record | B.J. c.c. DY.(1g/v) c.c. Hs. " c.c. RP. " c.c. Hm. " V4117 All/H.12.3.25. re Chassis 68 AU - Moy. With reference to memo Hm/HR04/D.6.3.25, of which we have received a copy, we are writing to say that… | ||
| Scan118 | Re-test report on car 62-AU - MOY concerning springing improvements and a transmission groan issue. | ||
| View original record | [Handwritten top left] S/W (Hs). [Handwritten top center, underlined] X4117 [Typed top left] B.J. Copy to Inspection Dept: S/W (EP) [crossed out] S/W (Hs) [crossed out] S/W (BY) [crossed out] J.L.E.… | ||
| Scan119 | Test report on car 62-AU regarding a transmission groan and spring drive coupling. | ||
| View original record | BJ - copy to - S/W (EP) S/W (Hs) S/W (BX) J.L.E. PN. X4117 CWB5/LH25.3.25. CAR NO. 62-AU - MOY. Yesterday, in company with HO and Mr. Russellwhite, I retested this car, after Messrs. Barker & Co., had… | ||
| Scan120 | Suggesting a comparative road test with an exhaust cutout to investigate overheating issues on Mr. Gliksten's car. | ||
| View original record | W/S. To CWB. from Hs. c. to EJ. Wor. BY. f4117 Hs1/LGM.4.25. OVERHEATING TROUBLES. x76G We suggest that if you have an opportunity when you are testing Mr. Gliksten's car, you make a comparative test… | ||
| Scan121 | Suitability and availability of Toneline oil for Chassis 67-UE in France. | ||
| View original record | 4117 To Hm. from Hs. Hs1/LG29.4.25. Re. Chassis 67-UE - Sir Ralph Gore, Bt. X1588 X4117 Referring to BJ/Py3/D28.4.25 attached. Toneline oil was submitted to us by our Paris Depot because of the… | ||
| Scan122 | Internal correspondence regarding a faulty foot brake pedal on the 40/50 HP (Silver Ghost) model. | ||
| View original record | X4117 C/o Mr. c. Hs. EP8/H6.5.25. re. 40/50 HP (Silver Ghost). Faulty Foot Brake Pedal. Further to our discussion in regard to the bending of the foot brake pedal on Mr. Worthington's car, 58-EU, and… | ||
| Scan123 | Steering and braking fault on chassis 21-EM which caused the car to go off the road. | ||
| View original record | R.R. 402a (50m) (D.B. 173 25-9-24) J.H.D. F4117 EXPERIMENTAL REPORT. Expl. No. REF Hs7/L/12.5.25. To BJ: from Hs; c. to EY. c. to Wor. c. to D/L. CHASSIS 21-EM - MRS. GORING. X9940 F4117 With… | ||
| Scan124 | Secret and urgent memo regarding an accident involving Chassis No. 21-EM during testing. | ||
| View original record | SECRET AND URGENT. X4117 Re Chassis No..21-EM - Mrs Goring. Wor. HS. D/L4/B13-5-35. This car has met with an accident whilst being tested by an "N" Department driver (Smutch). We attach copy of a… | ||
| Scan125 | Letter regarding a serious braking issue on Mrs Goring's chassis causing it to turn unexpectedly. | ||
| View original record | Copy. Vernon House (Sicilian Avenue). Bloomsbury Square, W.C.1. May 8th, 1925. Dear Mr Johnson, Mrs Goring's chassis. What our tester Mr Snutch is saying seems to me somewhat serious, and hence,… | ||
| Scan126 | Protest against the adoption of front wheel brakes, explaining a predicted failure mode for chassis 21-EM. | ||
| View original record | X.4117 WOT. C. Hs. BYL/H. 13.5.25. CHASSIS 21-EM. MRS GORING. Referring to D/14/B. 12.5.25. and letter from Mr.Claremont dated May 8th, the facts described are the result of an inherent fault of front… | ||
| Scan127 | Accident in France, a driver's account, and the performance of four-wheel brakes. | ||
| View original record | - 2 - BY1/H. 13.5.25. ---------- my opinion it takes more knowledge to drive with FWB. than without. It is agreed the driver who had the accident in France took the blame on himself and exonerated… | ||
| Scan128 | Potential issue with chassis 21-EM belonging to Mrs. Goring. | ||
| View original record | X4117 To Hs. from BJ. BJ/Py6/D16.5.25. Re: Chassis 21-EM - Mrs. Goring. ---------------------------------- With reference to your memo. Hs7/LG12.5.25 which we communicated to Cricklewood, Br. has… | ||
| Scan129 | Telegram from Briggs to Hives regarding the return of car 'Sixty Six L M Gliksten'. | ||
| View original record | (26618) EM7777 40,000M. 2/23 R.&Co.Ltd. E.1405. POST OFFICE TELEGRAPHS. X4117. Recd. from: P. Handed in at: 104 11/19 LONDON R 15. Words: 15. Received here at: DERBY. Office Stamp: 0201. If the… | ||
| Scan130 | Memo about sending an account and referencing a previously addressed wire. | ||
| View original record | Mr Minas Proctor - we will send account of this tomorrow - it is you I had this wire addressed to. AR AR/28/V/25 [Stamp] RECEIVED H8 29 MAY 1925 | ||
| Scan131 | Query regarding work carried out and associated costs for chassis 66-LM, which is returning to London. | ||
| View original record | X.4117 D/EP4/CW29.5.25. Hs. Re : Chassis 66-LM - Gliksten We have to-day issued delivery notes to you for this car which we understand is going back to London. Please let us know what work you have… | ||
| Scan132 | Repairs for Major Colin Cooper's car, 85-AU, including addressing vibrations and an oil leak. | ||
| View original record | S/W(HS) S/W (Wor) c. to EP. c. to Hs. X 4117 CWB9/LH.6.6.25. CAR NO. 85-AU - MAJOR COLIN COOPER. Major Cooper has now arranged to hand this car over to us on Monday next, and it will then be driven to… | ||
| Scan133 | Investigating an overheating issue with Mr. Glixten's car. | ||
| View original record | H.R. 488a (50m) (D.B. 175 25-9-24) J.H.D. EXPERIMENTAL REPORT. Expl. No. L4117 REF: Hs6/LG4.6.25. To CWB. from Hs. 66-LM - MR. GLIXTEN'S CAR. +4117 x766 We tried this car to see if we could account… | ||
| Scan134 | Page two of an experimental report discussing car performance tests under varying temperature and weight conditions. | ||
| View original record | H.R. 493a (50m) (D.B. 175 25-9-24) J.H.D. EXPERIMENTAL REPORT. -2- Expl. No. REF Hs6/LG4.6.25. exceeded 16°C. A normal car in standard condition, if the atmospheric temperature exceeded 20.2°C.… | ||
| Scan135 | Troubleshooting a misfiring issue on Chassis 41-TM and considering a conversion to a pressure system. | ||
| View original record | X4117 ? H4/TB/2.7.25. S/W. Hs. from H. copy to Br. Re:- Chassis 41-TM. - Col. C. Gerard. Following on our telephone conversation of this after noon, I communicated to CJ. that you had tried every sort… | ||
| Scan136 | Speedometer accuracy and maximum speed tests for car number 37-AU conducted at Brooklands. | ||
| View original record | S/W(Hto) X4117 BJ. c. to H. S/W. EF. S/W. Hs. CWBG/LHG.7.25. Please note re X page 2, & page 3 CAR NO. 37-AU - MRS. SOPER WHITBURN. I tested this car at Brooklands on Friday last to ascertain the… | ||
| Scan137 | Vehicle performance issues including front wheel wobble, noisy tyres, and body roll. | ||
| View original record | -- I consider these speeds are not unsatisfactory in view of the conditions, and it is of interest to note that on the final run at maximum speed with cut out open, we were just on the point of… | ||
| Scan138 | Comparison of the frontal areas of different car bodies and the estimated effect on performance. | ||
| View original record | -3- I measured the square feet of frontal area of this car, and also that of a Bentley with standard Saloon body which happened to be at Brooklands, and I also measured a very large Landaulet in our… | ||
| Scan139 | Customer issues reported by Lord Montagu concerning steering column vibration, autovac overheating, and ignition lever instructions. | ||
| View original record | To wor. from BJ. Copy to..... Hs. X4117 BJ4/H17.8.25. Re 145-MU - Lord Montagu. O.J. I attach a copy of a letter from Lord Montagu to Please let me know whether the steering column on his car is… | ||
| Scan140 | Copy of a letter from a customer detailing three issues with a new car: steering column vibration, an overheating Autovac, and a query about the automatic ignition. | ||
| View original record | COPY. Palace House, Beaulieu, Brockenhurst, Hants. August 15th 1925. My dear CJ., I have just come back from a 250 mile trip to Porlock on the new car. She runs delightfully, but there are three… | ||
| Scan141 | Internal memorandum addressing customer complaints from Lord Montagu about steering rigidity and the Autovac system. | ||
| View original record | 4417 To WOR. from Hs. Hs2/LG1 8. 8. 25. X4117 X8430 X5579 X8680 RE: 145-MC - LORD MONTAGU. With reference to BJ4/H17.8.25 with letter attached from Lord Montagu dated 15th. inst. (1) The steering… | ||
| Scan142 | Continuation page detailing the normal position and use of the ignition lever. | ||
| View original record | contd :- -2- This is most unusual and has never occurred on any experimental cars. (3) The normal position of the ignition lever should be three-quarters of the way on the quadrant. In this position… | ||
| Scan143 | Sending 'top hats' from car 38-MC Patiala and noting the completely charred condition of the exhaust felts. | ||
| View original record | [crossed out] PV Hs. X4117 EP's Dept. EP. is absent. Thn4/H27.8.25. re. 38-MC. Patiala. We are sending you herewith "top hats" ex the above car. We should be glad if you would note the condition of… | ||
| Scan144 | Mr. Sidney's 'New Phantom' chassis No. 54-MC and methods of overcoming overoiling. | ||
| View original record | Handwritten in top left: A/s Handwritten in top center: X4117 BJS/DN11.9.25. TO EP c. to PY & Hs FROM BJ Mr.Sidney's "New Phantom" chassis No. 54-MC. I attach copy of FN34/DB9.9.25. This information… | ||
| Scan145 | Customer's feedback on oil consumption issues with a new Phantom Open Car. | ||
| View original record | BI PN34/DB9-9-25 Mr. Sidney and his son came in to see me today to have a talk about their New Phantom Open Car, which they have now had in use some weeks. When first the car was delivered, in spite… | ||
| Scan146 | Internal memorandum regarding over-oiling and battery charging issues on a customer's 'New Phantom' car, No. 54-MC. | ||
| View original record | hfs. X4117 PN3/DN16.9.25. TO EE FROM PN c. to Hs. PY DJ. "N" Mr. Sidney's "New Phantom" No. 54-MC. This car is being driven to the Works tomorrow by one of our men in order that immediate and urgent… | ||
| Scan147 | 'New Phantom' car, chassis 33-MC, belonging to Mr. Harrison of Birmingham. | ||
| View original record | BY. Hs. +4117 EP's Dept. EP. is absent. Thn4/H22.9.25. re. "NEW PHANTOM". 33-MC. Belonging to Mr. Harrison, Birmingham. We attach herewith for your information copy of a memo recently sent to BJ. in… | ||
| Scan148 | Testing and standardisation of an alteration on Mr. Harrison's 'New Phantom' car, noting disappointing power loss. | ||
| View original record | COPY. To EP. from BJ. BJ3/H21.9.25. Re. 33-MC. Mr. Harrison's "New Phantom" Car. EP13/H18.9.25. Please let me know what has been done in regard to (a) testing this alteration for 10,000 miles; (b)… | ||
| Scan149 | Letter regarding a customer's complaint about a noisy exhaust on a 'New Phantom' car. | ||
| View original record | COPY. W/S BJ c. CWB. c. C. EP13/H18.9.25. re. 33-MC. Mr. Harrison's "New Phantom" Car. The above customer has on several occasions informed me that he is particularly pleased with this car, except for… | ||
| Scan150 | Serious over-oiling issue found in Car No. 11-RO belonging to Messrs. Nelson. | ||
| View original record | (LH117) 8/W2(HO) S/W (Wor.) copy to EP. Hs. Mx. CWB6/LH24.9.25. CAR NO.11-RO. MESSRS. NELSON. OVER-OILING. This car was tested yesterday and was found to be seriously over-oiling. There was not any… | ||
| Scan151 | Customer complaint regarding unsatisfactory steering and the subsequent investigation and resolution. | ||
| View original record | 44117 BY. c. Hs. c. SFT. c. Hn. EP/Thn6/H 6.10.25. re. 88-HG. Vonck We had a complaint from the above owner in Holland of unsatisfactory steering. We were able to arrange for one of our testers who… | ||
| Scan152 | Steering trouble and the fitting of front wheel brakes on chassis No. 88-HG. | ||
| View original record | To EY. from Hm. C. to BY. C. to Hs. C. to Bft. X4117 Hm/WW4/W7.10.25. Chassis No. 88-HG - Vonck. Your EP/Thn6/H6.10.25. We have noted your remarks in respect of the steering trouble on the above car.… | ||
| Scan153 | Cover letter forwarding a customer's complaint about his new car for review and comment. | ||
| View original record | BY. from Hm. Hs. Mr. Handwritten: 44117 Handwritten: 96-III Hm/WW1/W10.10.25. Chassis No. 117-MC - G. Summers Esq. We attach hereto copy of a letter we have received from Mr. Summers, in which he… | ||
| Scan154 | Customer feedback on a new chassis regarding stiff springs, steering issues, and clutch adjustment. | ||
| View original record | COPY. JOHN SUMMERS & SONS, LTD., HAWARDEN BRIDGE STEEL WORKS, SHOTTON, CHESTER. G.S.17/B. 8th. October 1925. Dear Sirs, Chassis No. 117-MC. I have just returned from a thousand miles tour in the North… | ||
| Scan155 | Letter from Geoffrey Summers detailing issues with a butterfly valve, petrol consumption, and a fierce servo motor. | ||
| View original record | -2- The butterfly valve in the exhaust pipe, operated by the accelerator pedal squeaks considerably, and sticks open more often than not. Can you recommend a remedy? I should be glad if you would tell… | ||
| Scan156 | Recurring nut replacement issue on chassis 88-HG, attributing the problem to poor lubrication. | ||
| View original record | X4117 EP c. Hs. C-Sft. C-Hm. BY4/H. 12.10.25. CHASSIS 88-HG. VONCK. -------------------- Referring to EP/Thn6/H. 6.10.25. I cannot see any reason why 88-HG. should be different from any other car. Our… | ||
| Scan157 | Steering and clutch issues for chassis 107-MC, owned by G. Summers Esq. | ||
| View original record | EXPERIMENTAL REPORT. Expl. No: X4117 REF Hel /LG13.10.25. To Hm. from Hs. c. to BY. c. to MX. RE. CHASSIS 107-MC - G. SUMMERS ESQ. X4117 X S430 With reference to the complaint of the steering on the… | ||
| Scan158 | Adjustments to car springs due to a lighter-than-specified body and proposing options based on passenger load. | ||
| View original record | +4117 Him. c. Hs. O. .. G. .. BY6/H. 14.10.25. G.SUMMERS. ESQ. Further to Hs' memo in connection with the above car, in which he makes certain recommendations in connection with steering, we find on… | ||
| Scan159 | Cover memo attaching a document from the Paris Depot concerning Chassis No. 22-EU. | ||
| View original record | X4117 Overheating To BY. from Hm. To Hs. To Mx. Hm/WW16/W20.10.25. Chassis No. 22-EU. We attach hereto copy of a memo which has been received from Paris Depot, contents of which may interest you.… | ||
| Scan160 | Troubleshooting overheating and vibration issues in a 22-EU chassis 'Barker' inside drive Cabriolet. | ||
| View original record | COPY. To: "BJ" - copies to "W" & "Hg". from "Ps". -------------------- Chassis 22-EU. - Mr. Soulas. "Barker" inside drive Cabriolet. (Prince of Wales type). We beg to submit particulars of progress… | ||
| Scan161 | Engine faults, subsequent repairs, and the results of a post-repair test. | ||
| View original record | -2- g. Slipper drive examined, and resistance equal to 28 lbs. at the end of a lever 17" long. Surfaces found on the rough side. h. Fan blades slightly bent & fan belt noisy, (noted on test). i.… | ||
| Scan162 | Performance tests, conclusions, and recommendations for the 'Silver Ghost' chassis. | ||
| View original record | -3- Temp. of water in radiator at top of hill. 88°C. Temperature artificially raised at bottom of hill to 96.5C. Signs of water just at boiling point. Temperature at top of hill 94°C. No signs of… | ||
| Scan163 | Fitting of a new silencer to Major Hodges' car. | ||
| View original record | To NP. from BJ. BJ2/H21.10.25. --> Copy to Hs. X4117 Re 29-MC - Major Hodges' Car. EP9/H20.10.25. A new silencer should be fitted as soon as convenient and available, but the car can be used for a… | ||
| Scan164 | Chassis No. 22-EU for Mr. Soulas, referencing other communications. | ||
| View original record | To BX. from Hm. To Hs. To Mx. C-te-d D/L. X4117 Hm/WW7/W21.10.25. Chassis No. 22-EU - Mr. Soulas. Yesterday we sent you under cover of our Hm/WW16/W. 20.10.25, a copy of Ps2/Crn16.10.25, received from… | ||
| Scan165 | Customer's complaint of overheating on Chassis No. 22-EU. | ||
| View original record | COPY. To W. from BJ. BJ5/H19.10.25. Chassis No. 22-EU - Mr. Soulas. With reference to Ps2/Crn/16.10.25, I notice that this customer has complained of over-heating, but in the middle of the first page… | ||
| Scan166 | To correct a chassis number that was incorrectly referenced in previous correspondence. | ||
| View original record | X4117 By. Hs. EP. Mx. Hm/NRC6/EW23.10.25. Re G. Summers Esq., Chassis No. 117-MC. Will you please note that the above number (117-MC) is correct ? We call your attention to this because two recent… | ||
| Scan167 | Burnt leather cover on the rear axle brake adjustment for chassis 74-MC, caused by the exhaust cut-out. | ||
| View original record | W/S - Hr. (struck through) c. to Ey. c. to Hs. X417 Hm/NRC15/EW28.10.25. Re Chassis No. 74-MC. With regard to the leather cover on the brake adjustment of the rear axle, which has been burnt away as a… | ||
| Scan168 | Letter to G. Summers Esq. discussing lighter spring options for chassis No. 117-MC. | ||
| View original record | X4117 Copy for Hs. Hm/NRC1Q/EW27.10.25. October 27th. 1925. G. Summers Esq., Shotton, CHESTER. Dear Sir, Re Chassis No. 117-MC. We are in receipt of your favour of the 26th. inst., and we can assure… | ||
| Scan169 | Response letter addressing issues with steering, gear changes, an exhaust butterfly valve, servo motor, and petrol consumption. | ||
| View original record | -2- Hm/NRC10/EW27.10.25 contd. your address at an early date. Should you desire us to send a man to fit the springs, we will be pleased to do so. With regard to the steering on rough roads, we would… | ||
| Scan170 | Cover note for a report on testing an anti-freeze mixture on chassis 14-TM. | ||
| View original record | To Hs. X4117 Hm11/W16.11.25. Re Chassis No. 14-TM - Don Juan Correa. For your information, we attach hereto copy of a report from Reeves regarding the above car. Handwritten: Increasing boiling point… | ||
| Scan171 | Correspondence regarding overheating issues and proposed modifications for chassis 14-TM belonging to Don Juan Correa. | ||
| View original record | COPY. M. to W. Hm. C. for SE. RV5/JMA/10.11.25. Re Chassis 14-TM. - Don Juan Correa. With reference to the above chassis which is leaving to-day for the Works for the fitting of F.W.B. you will no… | ||
| Scan172 | With handwritten annotations detailing specifications for a chassis, bonnet, and pistons. | ||
| View original record | S.X.03 28.11.28/V.GVT possible from outside people. I hope it will be possible to give this privilege to the chauffeur, which he would very much appreciate. Rv. (Reeves): Chassis fitted with ordinary… | ||
| Scan173 | Query regarding potential alterations to an unsatisfactory oil level indicator on chassis 98-MC. | ||
| View original record | -> To Hs. from BJ. Copies to By. H. X4117 BJ17/H25.11.25. Re J. T. Hodgson - Chassis No. 98-MC. With reference to Mr. Chichester's report, reference Cr2/1N21.11.25, can you please let me know whether… | ||
| Scan174 | Proposed modifications to Chassis No. 14-TM for customer Juan Correa to address a boiling complaint. | ||
| View original record | To EY. from Hm. " Hs. " C. Wor. " C. S. - Sg. URGENT. +cH17 Hm12/W26.11.25. Re Chassis No. 14-TM - Juan Correa. Please note the following in reference to EP1/H18.11.25 :- ENGINE. This engine is fitted… | ||
| Scan175 | Handling and reporting of complaints for the New Phantom model. | ||
| View original record | EXPERIMENTAL REPORT Expl. No. X4117 REF: Hs3/LG27.11.25. To Wor. from Hs. NEW PHANTOM COMPLAINTS. X 8770 With reference to the summary of New Phantom complaints supplied by Sales. In our opinion this… | ||
| Scan176 | The cooling system on chassis 14-TM for Juan Correa, discussing a proposed axle change. | ||
| View original record | To Hm. from Hs. c. to BY. c. to EP. c. to Sg. X2417 Hs4/LG27.11.25. CHASSIS 14-TM - JUAN CORREA. We do not see that any advantage will be gained in cooling by changing the axle from 15-tooth to… | ||
| Scan177 | Fan drive efficiency and bonnet louvres for chassis 14-TM. | ||
| View original record | Hynes BY. c. Hs. Sg. X417 EP2/H28.11.25. re. Chassis 14-TM. Juan Correa. With reference to your Hmlz/W26.11.25. The high speed fan drive on this car did not seem very effective and I certainly think… | ||
| Scan178 | Requesting the compilation and tracking of complaints regarding the 'New Phantom' chassis. | ||
| View original record | XC117 X6770 BJ1/H30.11.25. "NEW PHANTOM" COMPLAINTS. To Wor. Mr. Hr. (strikethrough) Hs. Hm. N. H. Copies to R. BJ. (strikethrough) I attach a copy of a statement prepared by H. concerning New Phantom… | ||
| Scan179 | List of complaints for the New Phantom model, categorized by fault type. | ||
| View original record | NEW PHANTOM COMPLAINTS. Those underlined in-red are cars not delivered to customers. 52 Overoiling. 28-MC. 38-MC. 94-MC. 105-MC. 108-MC. 26-MC. 72-MC. 83-MC. 6-MC.110-MC. 7-MC. 43-MC. 76-MC. 35-MC.… | ||
| Scan180 | List of vehicle faults and their associated reference numbers. | ||
| View original record | -2- Poor acceleration at slow speeds. 118-MO. 76-HO. FWB. 1. Grab. 118-MO. 83-MO. 19-MO. 15-MO. 29-MO. 77-MO. 2. Squeaks. 118-MO. 5-MO. 83-MO. 76-MO. Engine Moan. 55-HO. 61-HO. Thud in engine. 76-HO.… | ||
| Scan181 | Investigations into 'over-oiling' complaints on the New Phantom model. | ||
| View original record | R.R. 493a (5000) (D.D. 31. 12-6-25) J.H.D. EXPERIMENTAL REPORT. Expl. No. 48770 REF HSS/L/01.12.25. To R: from Hs. c. to CJ. BJ. c. to RG. E. c. to DA. BY. c. to Wor. NEW PHANTOM COMPLAINTS. The… | ||
| Scan182 | Issues of over-oiling, noisy tappets, and clutch jaggers. | ||
| View original record | EXPERIMENTAL REPORT. -2- Expl. No. REF: HsS/LGL.12.25. In the case of worn bearings, there is definitely less oil thrown out when the three bearings only are supplied. We cannot look upon over-oiling… | ||
| Scan183 | Issues and investigations into vehicle components including the clutch, exhaust, steering, and engine performance. | ||
| View original record | R.R. 499a (50 M) (D.D. 31. 12-25) J.H.L. EXPERIMENTAL REPORT. Expl. No. REF HsS/LG1.12.25. but it is one of the biggest factors we have proved. Clutch jaggers occur with the latest lightened clutch in… | ||
| Scan184 | Addressing various vehicle issues including brakes, clutch, and steering. | ||
| View original record | R.R. 495a (50 M) (D.D. 31. 12-6-25) J.H.D. EXPERIMENTAL REPORT. -4- Expl. No. REF HsS/LGL.12.25. Brakes. Grab - we do not understand what is meant by this. Squeaks - 8-EX car which is running in… | ||
| Scan185 | Letter sent to customer Juan Correa for Chassis No. 14-TM. | ||
| View original record | -> To Hs.) from B.J. X4117 BP.) Hm.) D.) BJ6/Hl.12.25. Chassis No. 14-TM - Juan Correa. Attached is a copy of a letter sent to this customer to-day. B.J. | ||
| Scan186 | Letter to a customer in Paris regarding modifications for engine cooling in hot climates. | ||
| View original record | RJS/Hl1725 1st December 1925. Juan Correa, Esq., Grand Hotel, 12, Boulevard des Capucines, Paris. Dear Sir, With reference to your letter of the 21st November, your son has visited our Works, where… | ||
| Scan187 | Letter to a customer regarding the fitting of a louvred bonnet for better performance under special conditions. | ||
| View original record | Juan Gorres, Esq. -2- If, on the other hand, you do not wish to take full benefit of the advice, you will doubtless realise that it is impossible for us to help you further in this matter. Under the… | ||
| Scan188 | The payment of expenses for Chassis 5-MG Barkers Trials. | ||
| View original record | X4117 Hs. From Mx. Hx16/T3.12.25. re Chassis 5-MG. Barkers Trials. With reference to the attached memo Br1/S23.10.25 (Copy attached for Hs) will you please let me have your remarks and suggestions as… | ||
| Scan189 | Relining the brakes on Chassis 5-MC due to squeaking, in preparation for a Show. | ||
| View original record | COPY N-W. Br1/S23.10.25. re Chassis 5-MC. Sales (Barker Trials) Car brought in. 8.10.25. Messrs Barkers had complained to Sales Department that the Brakes were squeaking badly on their Trials car and… | ||
| Scan190 | Internal memorandum discussing the process for reporting and handling New Phantom complaints. | ||
| View original record | X8770 BJ. from Wor. C.R. [Redacted] CJ. [Redacted] EP. [Redacted] Hs. [Redacted] Rm. [Redacted] W.R. [Redacted] Wor18/M3/12/25. NEW PHANTOM COMPLAINTS. ----------------------- BJ1/H30/11/25: Hs.… | ||
| Scan191 | Short, handwritten memo note regarding a requested item. | ||
| View original record | Hs. Ⓑ Ⓑ today • herewith as requested E.P.A. | ||
| Scan192 | Complaints and a list of troubles related to the New Phantom model. | ||
| View original record | COPY. Y4129775 BJ. c. CWB. c. H. EPI/H9.12.25. re. New Phantom Complaints. With reference to your BJ1/H30.11.25. the list made out by H. attached to your memo, is considered by the Works as most… | ||
| Scan193 | Collection of complaints raised from various sources regarding the 40/50 HP chassis. | ||
| View original record | 40/50 HP. CHASSIS Collection of Complaints raised from various sources. 1. OVEROILING. Failure of Ignition plugs, objectionable smoke from exhaust, or heavy oil consumption. Will lubrication remain… | ||
| Scan194 | List of observed vehicle faults including issues with engine gears, battery ignition, springing, governor control, acceleration, and brakes. | ||
| View original record | (2) 5. Contd/ front. More shock absorber load requested. Amount of wear on steering nut. Steering controls rattle. 6. ENGINE GEARS - noisy. Noise from the dynamo drive, and also from the dynamo… | ||
| Scan195 | List of documented vehicle faults and their potential causes, page 3. | ||
| View original record | (3) ..12. ENGINE MOANS. (Refer Engine Gears). 13. THUD IN ENGINE. We have had no experience of this as far as I know, unless it comes under the heading of "thrashing". (See Engine gears) 14. CLUTCH… | ||
| Scan196 | List of reported faults and issues with various vehicle components. | ||
| View original record | (4) 21. CARBURETTERS. There is a general tendency for these to give trouble with flooding. Trouble has also been experienced with the air valve sticking. Carburation has also been found to be at fault… | ||
| Scan197 | List of reported vehicle issues and points for improvement, page 5. | ||
| View original record | (5) 28. MAGNETOS - noisy. 29. ENGINE WATER PIPE JOINTS. Trouble from leakage with cars in service and the difficulty of tightening up joints to prevent same ( BY. has this matter in hand). 30. ENGINE… | ||
| Scan198 | List of engineering notes and customer complaints regarding various car components, including the engine finish, wheels, brakes, and valve failures. | ||
| View original record | (6) 36. ENAMEL FINISH OF ENGINE. This point has been raised on one or two occasions. Is the bright or present dull finish preferable? 37. ARTILLERY WHEELS. Appearance of large diameter projecting hubs… | ||
| Scan199 | Outlining the procedure for reporting and resolving complaints regarding the New Phantom model. | ||
| View original record | COPY. X8770 Y4117 To Wor [struck through] from BJ. BJ15/H9/12/25. NEW PHANTOM COMPLAINTS. ---------------------- With reference to Wor18/M3/12/25, arrangements will be made for further reports to show… | ||
| Scan200 | Cover note regarding complaints about the 'New Phantom' model, attaching a related document. | ||
| View original record | To H. from B.J. Copy to... Hs. BJ8/H9.12.25. X4117 X8770 "NEW PHANTOM" COMPLAINTS. I attach a copy of PN4/DN3.12.25, for your information. B.J. Encl. | ||
| Scan201 | Complaints regarding the New Phantom model, specifically over-oiling, noisy tappets, and clutch issues. | ||
| View original record | COPY OF MEMORANDUM PN4/DN3.12.25. NEW PHANTOM COMPLAINTS. The following are a few notes arising out of Hs5/LG1.12.25:- OVER OILING.- It would appear that the revised 'L' shaped piston rings are… | ||
| Scan202 | Adjustments and improvements for various vehicle components including the clutch, exhaust, steering, and governor control. | ||
| View original record | -2- much apparently can be done by the correct adjustment of the levers, we are informed that such adjustment can only be done by highly expert people, and in any case, the trouble is not necessarily… | ||
| Scan203 | Comparative overheating tests on chassis No. 14-TM. | ||
| View original record | To Hm. from Hs/Rm. 4447 Hs/Rm1/LG9.12.25. RE. CHASSIS NO. 14-TM. 4766 Hm11/W16.11.25. We have carried out careful comparative tests on the above chassis with regard to over-heating. We find that in… | ||
| Scan204 | Requesting confirmation on the axle specification for Mr. Geoffrey Summers' car before forwarding a report. | ||
| View original record | To Hs. from BJ. BJ8/H11.12.25. X4117 Re Mr. Geoffrey Summers' Car: Chassis No. 117-MC. I have not yet sent BJ14/H10.12.25 to R., as before doing so, I shall be glad if you will let me know whether the… | ||
| Scan205 | Cover memo attaching Capt. Strong's report on the New Phantom, chassis 117-MC, owned by Mr. Geoffrey Summers. | ||
| View original record | To R. from BJ. Copy to....Hs. BJ14/H10.12.25. Geoffrey Summers, Esq. Chassis No. 117-MC. We attach a copy of Capt. Strong's report of his visit to Mr. Geoffrey Summers, to inspect his New Phantom No.… | ||
| Scan206 | Customer feedback on a car, covering issues with the carburettor air valve, piston sticking, fuel consumption, and exhaust explosions. | ||
| View original record | COPY OF MEMORANDUM No. 8839. REFERENCE St3/IN/7.12.25. Re Geoffrey Summers, Esq. Chassis No. 117-MC. Comp. delivery, 21.8.25. The owner is very pleased with the car. In considering his criticisms it… | ||
| Scan207 | Owner's feedback regarding a sticking exhaust throttle, various mechanical issues, and vehicle performance comparisons. | ||
| View original record | -2- With regard to the exhaust throttle the owner complained that this sticks continually and that when it is not sticking it squeaks. He had found that the effects of lubrication to this part lasted… | ||
| Scan208 | Comparison of speed and braking tests between a Rolls-Royce 117-ME and a 30/98 Vauxhall O.E.99. | ||
| View original record | COPY OF SHEET ENCLOSED WITH St3/IN/7.12.25. Weights:- Rolls-Royce 44 cwts. unladen. Vauxhall 30 cwts. " SPEED AND BRAKING TESTS made on Sunday, November 1st, 1925, on roads between Cambridge and… | ||
| Scan209 | Performance comparison of maximum speeds and acceleration times for various cars. | ||
| View original record | Rolls-Royce ... 86 m.p.h. Vauxhall ... 93 " From standing start to:- 3 litre Sunbeam. Old type 30/98 side valve Vauxhall. 30 m.p.h. 7.5 secs. 6.7 secs. 40 " 11.3 " 11.2 " 50 " 19.0 " 17.4 " 60 " 24.5… | ||
| Scan210 | Confirming axle ratios and weight for Mr. Geoffrey Summer's Silver Ghost and Phantom cars. | ||
| View original record | To BJ. from Hs. X4117 Hsl/LG14.12.25. X4117 X4578 X1725 Y8771 MR. GEOFFREY SUMMER'S CAR - 117-MC. BJ8/Hl1.12.25. We have confirmed that the axle ratio on his Silver Ghost car was 16/52, and also that… | ||
| Scan211 | The acceleration performance of Mr. Geoffrey Summers' car, 117-MC, comparing it to a standard Phantom. | ||
| View original record | R.R. 433A (50-10) (D.O. 31. 12-6-25) J.H.B. Expl. No. REF: Hs/Ru/LG1412125 EXPERIMENTAL REPORT. MR. GEOFFREY SUMMERS CAR - 117-MC. With reference to the report on the performance of this car. The… | ||
| Scan212 | And comparing braking figures and gear acceleration for the Phantom model. | ||
| View original record | EXPERIMENTAL REPORT -2- Exptl. No. REF Hs/Rm/LG141212. The braking figures are very interesting. The results for the Phantom seem remarkably consistent, but they are some 20% better than anything… | ||
| Scan213 | Page comparing the acceleration and maximum speeds of Sunbeam and Vauxhall cars. | ||
| View original record | EXPERIMENTAL REPORT -3- Expt. No. REF: Hs/Rm/LC14.12.25 The Sunbeam acceleration figures are interesting because they shew that though stream-lining can give speed, a large engine will always have an… | ||
| Scan214 | With graphs comparing the acceleration performance of Phantom and Vauxhall vehicles. | ||
| View original record | A.E.R. 458B (R) (D of D) 27. 11. 25 EXPERIMENTAL REPORT. -4- Expt. No. REF: Hs/Rm/LG14. 12. 25 GRAPH 1. Accn Ft/Sec. 2. ROAD SPEED M.P.H. LEGEND: SUMMERS' PHANTOM (117MC) ------ STANDARD PHANTOM… | ||
| Scan215 | Vehicle acceleration times and braking distances. | ||
| View original record | EXPERIMENTAL REPORT -5- Expt. No. REF Hs/Rn/LG14.12.25 Expressing the time to accelerate in m.p.h. and seconds, instead of as in Graph 1. - we have :- Increase in speed. | Time taken secs. | 117-MC. |… | ||
| Scan216 | Case of premature bearing failure at 12,000 miles and the proposed course of action. | ||
| View original record | To Wor. from Hm. X417 " BY. " Hs. " MX. Hm4/W16.12.25. Herewith is a case from N. to which we wish to draw your attention. After receiving memo "A" we wrote "B", to which they replied as per "C". It… | ||
| Scan217 | Investigation and repair of severe engine knocks on chassis 57-S-6, identifying slack bearings and a loose flywheel as the causes. | ||
| View original record | COPY. A N-W. Br2/S.30.11.25. Re Chassis 57-S-6. Fuller. The above car was brought to us on the 23rd.ult., and the owner complained of bad knocks in the engine. We tested the car, in company with the… | ||
| Scan218 | Excessive slack and bearing issues on Chassis No. 57-S-S. | ||
| View original record | COPY. W/N. D/AWS13/D10.12.25. Chassis No.57-S-S. Fuller. With reference to your Br2/S.30.11.25, kindly note we have referred this matter to Hm. for his recommendation, and he has returned your memo to… | ||
| Scan219 | Slack bearings on chassis 57-S-S and earlier 20-HP cars. | ||
| View original record | COPY. N-W. ----- Brl/S.15.12.25. Re Chassis 57-S-S. Fuller. With reference to your D/AWS13/D.10.12.25, we are afraid we cannot add much to our previous memo on the subject of the slack bearings. We… | ||
| Scan220 | Customer's complaint about squeaking brakes on chassis 112-EU. | ||
| View original record | 4417 Re Chassis 112-EU- R.G. Taylor Esq., DK. Hs. Me. D/AWS9/B16-12-25. We give below copy of memo. received from Cr. reference Cr1/IN/15-12-25, and should be glad if you would kindly let us have your… | ||
| Scan221 | Standardization of metal shields for rear brake countershafts on chassis 112-RC. | ||
| View original record | X4417 U/RR c. Hs. c. BP. c. Hn. c. BY/TWD. BY6/H. 17.12.25. -------------------- CHASSIS 112-RC. HEUSSER STAUB. -------------------- D/BP6/CW.15.12.25. The new scheme of metal shields for the rear… | ||
| Scan222 | Squeaking brakes on Chassis 112-EU for customer R.G. Taylor Esq. | ||
| View original record | D/L/AWS o By c Hs. from Mx. X417 Mx/1/T18.12.25. re Chassis 112-EU. R.G.Taylor Esq. With reference to your memo D/AWS9/B16.12.25, I, personally, have no remarks to make relative to the trouble of… | ||
| Scan223 | Resolving a squeaking rear brake issue on Chassis 112-EU for customer R.G. Taylor. | ||
| View original record | HS X4117 Re Chassis 112-EU - R.G. Taylor DY. c. to Mk. [text is struck through] c. to Hs. D/AWS14/B5-1-26. With reference to Mx11/T.18-12-25, kindly note Cr. has now visited this customer and with… | ||
| Scan224 | Complaint of rattling controls in the New Phantom steering column, with suggestions for an anti-rattle device. | ||
| View original record | To BY. from DA. c.c. to CJ. Hs. f4117 DA1/M23.1.26. NEW PHANTOM STEERING COLUMN. X. 8430 X. 8240 X.4117 We understand from HR. that Mr. Minchin has made a rather emphatic complaint about the controls… | ||
| Scan225 | Letter received from the owner of chassis number 117-MC. | ||
| View original record | To Hs. from Hm. "BY." X4117 Hm12/W25.1.26. Re Chassis No. 117-MC - Geoffrey Summers Esq. Attached hereto is copy of a letter received from the above Owner. With the exception of items 1 and 4 this… | ||
| Scan226 | Customer letter detailing engine performance issues and suggestions for chassis 117-MC. | ||
| View original record | C O P Y. SHOTTON, Telephone Chester 535. CHESTER. Telegrams :- Summers, Chester. Jan. 23rd. 1926. Dear Sirs, Ref. Chassis 117-MC. While the above car is at your Works next month for alterations to… | ||
| Scan227 | The conclusion of a letter from an enthusiast and engineer expressing admiration and a thirst for information. | ||
| View original record | Contd. ground, and that I may be offending your susceptibilities, but as an enthusiast, an engineer, and an unstinted admirer of your cars the thirst for information, if for nothing else is intense.… | ||
| Scan228 | Customer complaint about the springing on chassis 117-MC and arranging an expert visit. | ||
| View original record | To Hs. from Hm. X4117 Hm14/W26.1.26. Re Chassis No. 117-MC - Geoffrey Summers Esq. With further reference to Hm12/W25.1.26, we shall be glad to have your suggestions re this letter as soon as… | ||
| Scan229 | Recurring clutch issue, described as 'jaggers', on trials car chassis no. 118-MC. | ||
| View original record | To EP. from Hm. " Hs. X417 Hm/WW15/W26.1.26. Chassis No. 118-MC - Bt. Trials Car. For your information we give you below copy of Btl/EP/25.1.26 :- "Now that you have this car I should be very glad if… | ||
| Scan230 | The Experimental Department responding to Mr. Geoffrey Summers' queries about engine performance issues. | ||
| View original record | To Hm. from Hs. c. to BY. X4117 Hs2/LG26.1.26. 117-MC - MR. GEOFFREY SUMERS. With regard to the points raised by Mr. Geoffrey Summers in his letter of the 23rd.inst. The following is the Experimental… | ||
| Scan231 | Comparative analysis of spring arrangements between the New Phantom, 20 HP. Rolls-Royce, and the 20 HP. Lanchester. | ||
| View original record | To CJ. from DA. X4117 DA1/M27.1.26. GEOFFREY SUMMERS - 117-MC. X.4117 X.441 X.8410 X.5410 Replying to CJ2/D25.1.26. all the illustrations and drawings we have here shew the springs on the 20 HP.… | ||
| Scan232 | Comparison of suspension characteristics between the New Phantom and 20 HP models, with reference to the Lanchester. | ||
| View original record | contd :- -2- | NEW PHANTOM. | 20 HP. R-R |… | ||
| Scan233 | Short memo regarding a car trial and enclosing a report for Geoffrey Summers Esq. | ||
| View original record | Hs. V417 EP10/H6.2.26. re. 117-MC. Geoffrey Summers Esq. I attach herewith copy of my report with regard to the above, together with copy of extract of Hr's reply Arrangements will be made for you to… | ||
| Scan234 | Extract from a memo regarding feedback on a report for Chassis 117-MC and its testing at the Works. | ||
| View original record | Extract from Hr's memo - Hrll/ED/5.2.26. re, Chassis 117-MC. Geoffrey Summers Esq. EP2/H4.2.26. "Please refer to lower portion of Page 3 on above memo. With reference to the three paragraphs marked 1,… | ||
| Scan235 | Visit to Mr. Geoffrey Summers regarding springing issues with his 'New Phantom' 117-MC. | ||
| View original record | W/S Hr. c St. c. Hm. EP2/H4.2.26. re. "New Phantom" 117-MC. Geoffrey Summers Esq. In accordance with arrangements made I visited MR. Summers on Tuesday. Originally, the chief reason of my visit was to… | ||
| Scan236 | Mr. Summers' complaints regarding the springing and engine performance of his Phantom car. | ||
| View original record | (2) (1) (b) Contd. attention, and in the end I am sure he did not feel that the springing was so bad as he had originally stated it to be, the "vices" in the springing of the other cars having been… | ||
| Scan237 | Customer's (Mr. Summers) complaints and requests for modifications regarding engine performance, steering, and suspension. | ||
| View original record | (3) EP2/H42.26. (2) Contd. I consider that his "Silver Ghost" was a specially good car of its type, he himself admitting that he had specially increased the compression ratio. He asks for some… | ||
| Scan238 | Customer complaints regarding springing, steering, and various engine issues, with notes on potential solutions. | ||
| View original record | (4) EP2/H4.2.26. that the springing and steering are not to his satisfaction. Probably it would be as well first to get the car to the Works and for all Technical Officials to try it, and if any… | ||
| Scan239 | Various vehicle faults and customer complaints for a specific car. | ||
| View original record | (5) Butterfly Vlave Squeaks. This takes place when the engine cools down and the butterfly valve requires refitting. I pointed out that this was not a general fault, and in this case could be cured.… | ||
| Scan240 | Customer's complaints about brake issues and dissatisfaction with car performance. | ||
| View original record | Burning of leathers on rear axle brake mechanism. Mr. Summers has experienced this trouble and requests that some metal covers should be fitted. I understand this can now be done. Brakes Squeaking. He… | ||
| Scan241 | Customer complaint and recommended modifications for Chassis No. 117-MC. | ||
| View original record | To Wer. from Hm. " Hs. " BY. Hm5/W10.2.26. Chassis No. 117-MC - Geoffrey Summers Esq. This Owner has written complaining of the points which are embodied in EP2/H4.2.26. You will see from the attached… | ||
| Scan242 | Visit to Mr. Geoffrey Summers regarding springing and handling issues with his New Phantom 117-MC. | ||
| View original record | COPY. W/S. Hr. c. to St. c. to Hm. EP2/H4.2.26. Re "New Phantom" 117-MC. Geoffrey Summers Esq. In accordance with arrangements made I visited Mr.Summers on Tuesday. Originally, the chief reason of my… | ||
| Scan243 | Mr. Summers' complaints regarding his Phantom car's springing and engine performance compared to his old Silver Ghost. | ||
| View original record | -2- (1) (b) Contd. other cars having been made clear to him, and the question of best compromise considered. It was considered that St's car was better from dithering point of view. The speed and… | ||
| Scan244 | Customer's complaints regarding steering, vibrations, and high-speed handling, with proposed actions. | ||
| View original record | -3- (2) Contd. at high engine speed until I explained to him otherwise. He was keen on demonstrating to me the virtue of the Vauxhall car, inasmuch as the engine would accelerate over 3,000 revs., and… | ||
| Scan245 | Customer complaints from Mr. Summers and the planned work on his vehicle. | ||
| View original record | -4- He is contemplating buying a new 6-cylinder Bentley. The reason for his buying an R.R. is its reliability, sound design and manufacture. The following are also points of complaint which he has… | ||
| Scan246 | Various mechanical faults and owner complaints for a vehicle. | ||
| View original record | -5- Rattle from Gear Box. This could not be clearly demonstrated, but I suggest that the trouble is with the starter jaw clutches which do not disengage properly. Oil pressure failed on one occasion,… | ||
| Scan247 | Follow-up report concerning a customer, Mr. Summers, his car, and potential resolutions. | ||
| View original record | -6- which he considered very good. Mr.Summers requested that any further correspondence with regard to this car should be done through his brother, as referred to in the previous correspondence, and… | ||
| Scan248 | The rear springing and tyres of the 7-EX R&S car at Le Canadel, suggesting improvements with semi-balloon tyres and hydraulic shock dampers. | ||
| View original record | Hs. To BY. } FROM R. DA. } LE CANADEL. c. to CJ. BJ. RG. +4117 R1.AM4.2.26. RE. REAR SPRINGING - TYRES. X. 8410 X. 457 X. 8992 X. 8820 X. 4117 X. 235 7-EX R&S CAR AT LE CANADEL. I find the springing… | ||
| Scan249 | Feedback and suggestions for Chassis No.117-MC belonging to Geoffrey Summers. | ||
| View original record | C O P Y. EP. Copies to Hm. & St. Hr11/ED/5.2.26. Re: Chassis No.117-MC. - Geoffrey Summers. EP2/H4/2/26. Please refer to lower portion of Page 3. on above memo. With reference to the three paragraphs… | ||
| Scan250 | Conditional fitting of a new type silencer to a New Phantom Car, 33-MC, for Mr. Harrison. | ||
| View original record | EWT. BY. Hs. D.BP. (X4117) EP5/HS.2.26. re. New Phantom Car,New Type Silencer, 33-MC, & Mr. Harrison, Birmingham. BJ. has agreed that one of the new type Silencers shall be supplied and fitted to the… | ||
| Scan251 | Responding to complaints about steering and shock absorbers for Mr. Geoffrey Summers' car. | ||
| View original record | To Hm. from Hs. c. to BY. c. to WOR. c. to EP. X4117 Hs4/LG11.2.26 117-MC - GEOFFREY SUMMERS ESQ. With reference to the complaints on the above car, there are no designs available which provide a more… | ||
| Scan252 | Recommendations for plugs and front wheel brake lubrication for chassis 117-MC. | ||
| View original record | To Hs. from Hm. +4117 Hm4/W12.2.26. Chassis No. 117-MC - Geoffrey Summers Esq. Further to our Hm5/W10.2.26, is there any recommendation you can make re :- Plugs. Owner suggests a mica plug to prevent… | ||
| Scan253 | Cover note from CJ enclosing a copy of a letter from Lord Montagu of Beaulieu for remarks. | ||
| View original record | HS (X417) To R. from CJ. To Da. from CJ. To Hs. from CJ. Re Lord Montagu of Beaulieu. CJ6/E12/2/26 I am enclosing herewith, for the favour of your remarks, copy of a letter received from Lord Montagu.… | ||
| Scan254 | Letter from Lord Montagu of Beaulieu reporting on vehicle performance, component failures, and bodywork during a trip in France. | ||
| View original record | Golf Hotel, Valescure, St.Raphael. 10.2.26 My dear CJ., I thought you would like to know that the R.R. came down here v.well. But you should know that the attachment of the hind shock absorber to the… | ||
| Scan255 | Request for the poundage of springs for Mr. G.R.N. Minchin's car and the London Trials cars. | ||
| View original record | X4117 To Mr. MacMillan T. D. from Hs/Rm. Hs/Rm2/LG18.2.26. X840 Will you please give us the poundage of the springs fitted to Mr. G.R.N.Minchin's car and also those at present fitted to the London… | ||
| Scan256 | Forwarding a sales query regarding customer Geoffrey Summers Esq. | ||
| View original record | ~~Hm.~~ ~~c. BY.~~ ~~SpWGT.~~ c. Hs. 74117 EP1/H19.2.28 re. 117-MC. Geoffrey Summers Esq., I attach herewith copy of a memo I have this morning received from Sales with regard to the above. Will you… | ||
| Scan257 | Following up on the status and work progress of chassis number 117-MC for Geoffrey Summers. | ||
| View original record | COPY. S/W EP. from Hr. Hr4/EP/18.2.26. re. Chassis No. 117-MC - Geoffrey Summers. Will you kindly let me know if anything has happened with regard to the above car since I wrote you my Hr11/ED5/2.26?… | ||
| Scan258 | Confirming that Mr. Geoffrey Summers' car, chassis 117-MC, is in the Repair Department and work is in progress. | ||
| View original record | W/S to Mr. (Struck through) C. to Wor. (Struck through) C. to EP. (Struck through) C. to BY. (Struck through) C. to Hs. Y4117 Hm/WW3/W20.2.26. Chassis No. 117-MC - Geoffrey Summers. Replying to your… | ||
| Scan259 | The quarterly list of customer complaints for Phantom and 20 HP models. | ||
| View original record | To B.J. from Hs. Handwritten: 4117 Hs6/LG1. 3. 26. COMPLAINTS. We are expecting to receive from London and also other Depots, a list of customers complaints on Phantom and 20 HP. during the last 3… | ||
| Scan260 | Cover letter accompanying an updated complaint list, specifically for the New Phantom model. | ||
| View original record | S/W. Hs. X8770 Hr8/PD/2-3-26. COMPLAINTS. Ref: Hs6/LGL.3.26. I attach two copies of my Complaint List made up to date. You will notice that really there are not many additions to the last one I sent… | ||
| Scan261 | List of complaints for the New Phantom model, detailing issues found in cars not yet delivered to customers. | ||
| View original record | NEW PHANTOM COMPLAINTS. X4/117os mc RED COMPLAINTS are cars not delivered to customers. OVEROILING. 29-MC. 31-MC. 25-MC. 56-MC. 70-MC. 86-MC. 18-MC 32-MC. 93-MC. 40-MC.? 41-MC. 68-MC. 70-RC. 115-RC… | ||
| Scan262 | List of vehicle faults with their corresponding cross-reference numbers. | ||
| View original record | Pre Ignition. 76-MC. 118-MC. 49-MC. 120-MC. Steering stiff. 82-MC. 94-MC. 118-MC. 98-MC. 111-MC. 117-MC. 86-MC. 111-HC. Dynamo. 50-MS. 49-MC. 48-MC. Ball Bearings in Front Wheels. 120-MC. 112-RC.… | ||
| Scan263 | Responding to a report on New Phantom complaints, specifically addressing over-oiling and pre-ignition issues. | ||
| View original record | W/S. To Hr. from Hs. NEW PHANTOM COMPLAINTS. Thank you for your report on New Phantom complaints. On the list of cars with over-oiling complaints we find that 35-RC and 41-MC occur twice. This may… | ||
| Scan264 | Customer complaints about the Phantom car model, comparing issues between two reporting periods. | ||
| View original record | Expl: Report. Expl: No. 8770 Y8770 Hs1/LG.3.3.26. To R. from Hs. c. to CJ. BJ. c. to RG. E. c. to DA. BY. c. to EP. Wor. c. to Hr. RE. PHANTOM COMPLAINTS. Last November we received a report from Sales… | ||
| Scan265 | Summary table of customer complaints, comparing previous and present report numbers with remarks. | ||
| View original record | contd :- -2- COMPLAINTS. | No. on previous report. | No. on present report. | REMARKS.… | ||
| Scan266 | The number of Phantom cars despatched and progress made on eliminating faults. | ||
| View original record | contd :- -3- When we received the previous report, 347 Phantom cars had been despatched from the Works. At the time we received the second report, 573 cars had been despatched from the Works. We… | ||
| Scan267 | Customer complaints regarding the New Phantom model, specifically over-oiling and pre-ignition issues. | ||
| View original record | S/W. Hs. X8770 X417 Hr2/PD/5-3-26. NEW PHANTOM COMPLAINTS. Ref: Hs2/LG3.3.26. I am sorry I made a mistake in entering 35-MC and 41-MC twice. This was a mistake on my part, as the over-oiling only… | ||
| Scan268 | Serious and recurring issue of stiff steering after driving. | ||
| View original record | S/W HS. BF. IMS. 4417 Hr9/GM/16-3-26. Chassis No. 102-HC. Major G.F. Boyle. I attach copy of a note that BJ has just received from PM. BJ has asked me to write to you and ask you what you are doing to… | ||
| Scan269 | Quoting a letter that criticizes the steering on Captain Boyle's new Phantom. | ||
| View original record | To Hr. from BJ BJ6/H15.3.26. Major G.F. Boyle. The following is an extract from a letter received to-day from P.N., for your information. "On the question of steering, I took a run when at Cannes, on… | ||
| Scan270 | Comparing customer complaints about steering road shock versus steering stiffness. | ||
| View original record | To Hr. from Hs. c. to EY. c. to EP. c. to Hm. c. to BJ. 4417 Hs3/LG17.3.26. CHASSIS 102-MC. Major G.F.Boyle. Hr9/GM16.3.26. In our opinion the complaint which PN. makes as regards Major G.J.Boyle's… | ||
| Scan271 | Complaint of stiff steering on a Phantom model and the subsequent investigation. | ||
| View original record | H/S c. Hs. c. EY. X4WJ EP15/H18.3.26. re. 102-HC. Major G.F.Boyle. With reference to your Hr9/GM16.3.26. It is rather difficult for the Works to appreciate the latter part of the last paragraph of… | ||
| Scan272 | Extracting a driver's suggestion to round the corners of radiator shutter vanes for easier cleaning. | ||
| View original record | To Hs. from BJ. c. to BY. c. to H. (for St.) Hs X417 BJ/Py6/D22.3.26. Re: Miss Amy Stobart - Chassis GPK-19. The following is an extract from Memorandum No. 9266, St7/IW19.3.26, for your information:-… | ||
| Scan273 | The urgent fitting of a new type of steering and a dash stiffener to car 53-LC for Mr. Charters. | ||
| View original record | BY. Hs. c. EWT. c. D. BP. c. CWB. X417 EP/24/H28.3.26. re. 53-LC. Mr. Charters. With reference to the above car, I am now being pressed by Sales Dept. to do everything possible to urge the making up… | ||
| Scan274 | Road test of Chassis No. 53-LG, focusing on a steering wander issue and potential modifications. | ||
| View original record | Hs. FLAYTT OWB5/DN25.3.26. TO OJ c. to K., EP & Hs FROM OWB Re Chassis No. 53-LG - Mr. Charters. I tested this car on the 23rd March with EP. The only specific departure from our standard steering on… | ||
| Scan275 | Mr. Charters' car, detailing steering issues, modifications, and its eventual sale. | ||
| View original record | - 2 - to the steering being especially good as regards self-centering. We might also advise them that we propose to make some minor modifications so as to meet the particular wishes of his client and… | ||
| Scan276 | Fitting of a dash stiffening bracket and lower geared steering to chassis 20-SC. | ||
| View original record | X4117 Ha. S/W - EP CWB7/DN25.3.26. c. to Hs & JLE FROM CWB Chassis No. 20-SC - Summers. It is considered that a stiffening bracket to the dash, which was discussed with Da. Hs and EP at "W" yesterday,… | ||
| Scan277 | Fitting of a new steering type and stiffening bracket to a 40/50 HP chassis. | ||
| View original record | BY Wer. for EWE. Hs. c. D.BF. c. JLE. c. GWB. 24117 EP9/H26.3.26. re. STEERING - 40/50 HP. 20-SC. Offord. for Mr. Bruce Gardner. With further reference to the latter portion of my EP11/H25.3.26. I… | ||
| Scan278 | Fitting of suggested stiffening brackets to the 40/50 HP steering system for specific customer complaints. | ||
| View original record | X417 CWB1/DN30.3.26. TO Hs c. to EP (struck through) FROM CWB 40/50 HP STEERING. Reference Hs1/LG27.3.26, I had not contemplated that any arrangements on a wholesale scale should be made to have these… | ||
| Scan279 | Possibility of bonnet clip failure and the use of bonnet locks as a safety feature. | ||
| View original record | X4117 To CJ. from Hs. Hs9/LG26.3.26. x8260 BONNET. CT|E23.3.26 It is possible for bonnet clips to go wrong, but it is very improbable. One thing is certain, that if the bonnet clips go wrong they will… | ||
| Scan280 | Arrangement to take an engine from Mr. Thomas's car for experimental work. | ||
| View original record | X4117 To Hs. from BJ. Copy to CWB. 34-EU. H.F.Thomas. BJ5/E5/5/26 See X8050 HS3/LG 8.5.26 I attach copy of CWB1/IW4/5/26. The chief point is marked 'X' for your consideration. Will you please let me… | ||
| Scan281 | Resolving engine thudding and performance complaints for Chassis No. 34-EU, belonging to H.F. Thomas. | ||
| View original record | BJ. Copies to:- H. Hm. EP. [Handwritten initials] CWB1/IW/4.5.26. Re:- Chassis No. 34-EU. H.F.Thomas. ------------------------------------ In accordance with your wishes I called upon Mr. Thomas at… | ||
| Scan282 | Engine thud in a car, discussing performance tests on Brockley Hill and potential solutions. | ||
| View original record | 2. It is very probable that the performance will improve with further running of the car and it is possible that even a very small improvement will cause a great difference in the cars performance up… | ||
| Scan283 | The urgent fitting of a special stiffening bracket to the steering of a New Phantom car (20-SC). | ||
| View original record | X4117 BY: Hs. WGR. CWB. O. JLE. EP2/H20.5.26. re. NEW PHANTOM STEERING. 20-SC. Offord for Mr. Bruce Gardner. I would refer you to my memo EP9/H26.3.26. in which I pointed out that Sales Dept. agreed… | ||
| Scan284 | Original and current spring specifications for chassis No. 117-MC. | ||
| View original record | REP. C. to D/L. C. to Hs. X4117 Hm/NRC8/D20.5.26. Chassis No.117-MC. - G. Summers Esq. We attach herewith copy of letter received from the above owner. As you have this matter in hand no doubt you… | ||
| Scan285 | Customer complaint letter from Geoffrey Summers regarding the poor springing on Chassis No.117-MC. | ||
| View original record | COPY. TELEPHONE - CHESTER 535. TELEGRAMS - SUMMERS, CHESTER. SHOTTON, CHESTER. Dear Sirs, Chassis No.117-MC. I have just returned from South America and have tried out my car after your attention to… | ||
| Scan286 | Experimental stiffening bracket for Phantom steering columns. | ||
| View original record | X4117 EP. c. Hs. C. Wox. C. W/S. CWB. C. JLE. BY/C4/H. 21.5.26. RE PHANTOM STEERING. 20-SC. OFFORD FOR MR BRUCE GARDNER. With reference to EP2/H. 20.5.26. we have only just received a scheme for the… | ||
| Scan287 | Recommendation to send chassis 22-HC to Derby to have new brake liners fitted by the Experimental Department. | ||
| View original record | c. to Hs. X417 BY/G20/G.4.6.26. [STAMP: RECEIVED 10 JUN 1926] CHASSIS 22-HC. -------------- With reference to D/BP/CW1.6.26. giving copy of letter received from the owner of the above chassis, it… | ||
| Scan288 | Forwarding a report on Chassis No. 90-EU for Sir Richard Garton's remarks. | ||
| View original record | S/W. Hs. X417 Hr5/PD/7-6-26. Re: Chassis No. 90-EU., Sir Richard Garton. I attach copy of a report we have just had from our Inspector Tester Frith. I shewed this report to CWB. and he asked me to… | ||
| Scan289 | Diagnosing a running issue with Chassis No. 90-EU, suspecting the petrol type. | ||
| View original record | H. Frithl/GM/5-6-26. Re: Chassis No. 90-EU. Driver A. Stafford. Sir Richard Garton, Tythe Hill, Haslemere, Surrey. At the request of Cr. I went to see above car the owner of which complains of bad… | ||
| Scan290 | Customer's provisional booking to fit new brake liners on chassis 22-HC. | ||
| View original record | X 417 Re Chassis No. 22-HC - G.W. Dobson. BI/OC c. to HS. D/AWS17/BS-6-26. Kindly note we have this morning received a letter from this customer informing us that he cannot fix a definite date for… | ||
| Scan291 | Investigation into Mr. Geoffrey Summers' complaint regarding a car's springing, braking, and rear axle issues. | ||
| View original record | D.L. Er. Hn. c. Hs. Cr. Bd. X4117 EP6/HB.6.26. re. 117-MC. Geoffrey Summers Esq. As arranged in my EP7/H20.5.26. I interviewed Mr. Geoffrey Summers at his Works, Shotton, Nr. Chester, with Mr.… | ||
| Scan292 | Customer Mr. Summers' complaints regarding front and rear springing and tyre preferences. | ||
| View original record | (2) EP6/HS.6.26. It was also considered by tests that low pressure tyres at the rear improved these points, but not so satisfactorily as the test above described. Mr. Summers, however, would not… | ||
| Scan293 | Recommendations for addressing customer complaints on springing, steering, Autovac, and clutch issues. | ||
| View original record | (3) EP6/HB.6.26. vital importance that we should appreciate what his idea of good springing really was, as it was a most difficult feature to deal with unless it was clearly understood what was… | ||
| Scan294 | Customer complaints from a Mr. Summers regarding carburetter flooding and a 'Servo Jagger', and proposed solutions. | ||
| View original record | (4) EP6/H8.6.26. (3) Trouble has been experienced by Mr. Summers with the carburetter flooding and faulty carburation, which he said came on at times, and he said he had considerable trouble in… | ||
| Scan295 | Arranging the dispatch of a tyre-pressure gauge to Geoffrey Summers Esq. | ||
| View original record | To BP. from Hs/Rn. c. to Mt. X 4117 Hs/Rn1/LG9. 6. 26. We are sending into the Stores for despatch to - Geoffrey Summers Esq., Shotton, Nr. Chester :- 1 Tyre-Pressure Gauge. This was inadvertently… | ||
| Scan296 | List of complaints and reported faults for the New Phantom model. | ||
| View original record | NEW PHANTOM COMPLAINTS. X4117 HS RED COMPLAINTS are cars not delivered to customers. Begun 9.6.26 OVEROILING...................5-RC, 73-HC, 32-HC, 15-RC, 14-HC, 82-MC, 99-RC, 34-RC, 115-MC, 23-HC,… | ||
| Scan297 | List of complaints and associated chassis numbers for the New Phantom model. | ||
| View original record | Hs NEW PHANTOM COMPLAINTS. Chassis in customers XH17. hand 465 8.6.26 ---------------- RED COMPLAINTS are cars not delivered to customers. ------------------------------------------------- OVEROILING.… | ||
| Scan298 | Mr. Summers' complaint about the front suspension and a discussion on a spare wheel carrier for the 40/50 HP model. | ||
| View original record | To E.P. from Hs/Rn. C. to Hn. B.L. D.L. x4117 Hs/Rn2/LG9.6.26. 117-MC CAR. 18410 With reference to EP6/H8.6.26. We entirely agree with this note as to the nature of Mr. Summers complaint. We are also… | ||
| Scan299 | Service schedule and availability for Chassis No. 22-HC belonging to G.W. Dobson. | ||
| View original record | Re Chassis No. 22-HC - G.W. Dobson. BY c. to Hs. D/AWS12/B11-6-26. (RECEIVED 12 JUN 1926) X4117 Further to our memo. of the 8th inst. kindly note we have this morning received a letter from this owner… | ||
| Scan300 | Modifications and solutions to satisfy a customer named Geoffrey Summers. | ||
| View original record | HS 44117 To EP From BJ. Copy to Hm. Copy to Hs. Copy to Dlr 117-MC. Geoffrey Summers. BJ4/E14/6/26 With reference to EP6/HS/6/26 and Ha/Rm2/LGo/6/26, I agree that we should continue and try to satisfy… | ||
| Scan301 | Parts preparation and modifications for Geoffrey Summers' car, 117-MC. | ||
| View original record | D.L. C. Hs. (Strikethrough) C. BY. (Strikethrough) C. Hm. (Strikethrough) X4117 EP/Thn13/H15.6.26. re. 117-MC. Geoffrey Summers. With further reference to EP6/H8.6.26. and BJ4/E14.6.26. copies… | ||
| Scan302 | Listing the six worst features and other points needing attention on current car models. | ||
| View original record | To BJ. from Hs. X4117 HsA/LG15.6.26. SIX WORST FEATURES ON RR. CARS. In our opinion the 6 worst features on the present cars we produce are :- (1) PHANTOM SUSPENSION. We consider the comfort of the… | ||
| Scan303 | Page recommending that other departments provide their views on six urgent points. | ||
| View original record | contd :- -2- We recommend that other Departments are asked for their views on the 6 points which in their opinion should have the most urgent attention. The Works Production Test, EP. and H. may have… | ||
| Scan304 | Parts and modifications for Chassis No.117-MC. | ||
| View original record | EP. (crossed out) C.to Hs. C. to EY. C. to D/L. C. to EP. SH 4417 RECEIVED (stamp) 16 JUN 1926 (stamp) Hm's Dept. Hm. is absent. NRC11/D17.6.26. Chassis No.117-MC. Geoffrey Summers Esq. With reference… | ||
| Scan305 | Letter to a customer regarding modifications to resolve complaints with their car, chassis no. 117-MC. | ||
| View original record | X4117 COPY for A/S Expl. Dept. D/AWS7/B17-6-26. 17th June 1926. Geoffrey Summers Esq., Shotton, Chester. Dear Sir, 40/50 HP. Rolls-Royce Chassis No.117-MC. Further to our letter of the 9th inst, we… | ||
| Scan306 | The second page of a letter regarding modifications to deal with remaining complaints on a car. | ||
| View original record | -2- D/AWS7/B17-6-26. As soon as the other modifications to deal with the remaining complaints raised by you are completed and ready for incorporating in your car, we will advise you further. Assuring… | ||
| Scan307 | Standardisation and production of new parts for chassis no. 117-MC and J series. | ||
| View original record | Hm. c. to BP. c. to Hs. c. to D/L c. to D/BP. X4117 BY/HM3/G.18.6.26. [STAMP: RECEIVED 18 JUN 1926] CHASSIS NO. 117-MC. GEOFFREY SUMMERS, ESQ. ------------------------------------------ Referring to… | ||
| Scan308 | Spring modifications and arrangements for Mr. Geoffrey Summers' car. | ||
| View original record | Hm. /NRC: c. Hs. c. EY. c. D.L. c. D.BP. EP1/H18.6.26. RECEIVED X 4117 8H v.1976 re. 117-MC. Geoffrey Summers Esq. With reference to your memo NRC11/D17.6.26. - In regard to Item 'C' - will Hs/Rm… | ||
| Scan309 | The correct springs and buffer clearance for Mr. Geoffrey Summers' car 117-MC. | ||
| View original record | To Hm/NRC. from Hs/Rm. XL417 Hs/Rml/LG22.6.26. With reference to the springs fitted to Mr. Geoffrey Summers car 117-MC - these should be :- 1500 lbs. F.10565 1600 lbs. F.10566 20% stiffer F.10563.… | ||
| Scan310 | Making better use of information from the Inspection Department and customer complaints to understand issues with cars. | ||
| View original record | X417 To Wor. from B.J. Copy to BY. Copy to Hs. Copy to H. Copy to C. Copy to Sg. Complaints. BJS/E25/6/26 When I was in Derby, it was mentioned that we were perhaps not making sufficiently full use of… | ||
| Scan311 | Process for handling and recording customer complaints regarding the New Phantom model. | ||
| View original record | COPY. To BJ from H. Re: Complaints. Replying: to your memo attached, the present arrangement is that every three months, we make a return to Wor. of the Chassis Nos. as to which complaints have been… | ||
| Scan312 | Solutions for high-speed steering wobble on chassis 79-LC. | ||
| View original record | To Hm. from Hs/Rm. X4117 Hs/Rml/LG5.7.26. CHASSIS 79-LC - SCHMIDT'S TRIALS. X457 X4117 With reference to Sg/MacB/HW1.7.26 attached. We do not consider that the alterations made to this chassis will… | ||
| Scan313 | Introducing a quarterly reporting system for depots to share information on common car faults. | ||
| View original record | To EP. from Hs. To Hm. To Br. To MX. To Ps. To Pt. To Kirby (India). To Reeves (Madrid). To OY. X4117 Hs/LG19.7.26 TECHNICAL INFORMATION. t4572 We believe sometimes it happens that a Depot may be… | ||
| Scan314 | Blank form for logging complaints experienced on customer's cars. | ||
| View original record | COMPLAINTS EXPERIENCED ON CUSTOMER'S CARS. (a) Position of complaint in order of importance. (b) Nature of complaint. (c) Chassis concerned. (d) Present methods of dealing with the complaints. (e)… | ||
| Scan315 | Listing suggested chassis improvements and faults based on feedback from sales officials. | ||
| View original record | [Handwritten] Hs [Handwritten] C to W.O.V. X4117 To R. from BJ. Copy to Hs. BJ19/HS/8/26 [Handwritten] X8770 Confusion sometimes arises between S. and W. in regard to suggestions which may be made… | ||
| Scan316 | From the Experimental Department responding to complaints about the Phantom model, specifically regarding suspension and silencer issues. | ||
| View original record | To R. from Hs. c. to BJ. c. to WDY. X4117 Hs3/LG9. 8. 26. PHANTOM COMPLAINTS. X 8770 Replying to BJ9/E5. 8. 26. giving the list of 12 points which Sales men consider should be improved. The following… | ||
| Scan317 | Technical report on improvements and issues related to steering, radiator, ignition, clutch, and tappets. | ||
| View original record | contd :- -2- (3) STEERING. The new front axle is a further and very positive improvement on the Phantom steering. We believe it will get us out of our trouble with pivot pins seizing which has caused… | ||
| Scan318 | Issues with tappet noise, brake squeaks, chassis lubrication, and petrol supply. | ||
| View original record | contd :- -3- noise to overcome is the knock which comes from the tappet itself. This is caused by a rotational movement of the tappet. It means dismantling a lot of parts to get at these tappets. We… | ||
| Scan319 | Report page discussing improved petrol tank filters, overheating inside car bodies, and oil leaks. | ||
| View original record | contd :- -4- At the same time the new petrol tank both for Phantom and 20 HP. will have the improved double filters of large area. (11) OVERHEATING INSIDE BODIES. We are sending a report on this… | ||
| Scan320 | Query regarding the fitment of double Hartford Shock Absorbers to chassis 117-MC. | ||
| View original record | To Hs. from Hm. x417 Re Chassis No. 117-MC - Summers. The above owner is asking us to fit double Hartford Shock Absorbers to the rear of his car. Will you please inform us whether we shall be in order… | ||
| Scan321 | Objections to fitting double Hartford shock absorbers on chassis 117-MC. | ||
| View original record | To Hm. from Hs. L4117 Hs4/LG12. 8. 26. L4426 Chassis No. 117-MC - Summers. hm5/W1C. 8. 26. The objection we have to the double Hartford shock absorber is that although the friction surfaces are double… | ||
| Scan322 | Issues with a non-standard luggage carrier and spare wheel carrier fitted to car 81-TC. | ||
| View original record | W/S G. C. BR. c. Hs. X 4117 EP5/H12.8.26 RECEIVED Hs 12 AUG 1926 re. 40/50 Luggage Grid Fixing and Spare Wheel Carrier - 81-TC. In testing the above car yesterday, I was very much upset to find that… | ||
| Scan323 | Bracket fixing and concerns about a crudely installed floorboard heater. | ||
| View original record | (2) Coachbuilders to fix the arm of this bracket to the dash-board in a much neater manner, and more consistent with the R.R. fittings and bolts etc. I also noticed that this car was fitted with a… | ||
| Scan324 | Covering note for correspondence concerning Chassis No. 101-HC for Lady Poulet. | ||
| View original record | RECEIVED 20 AUG 1926 To BY. from Hm. " Hs. " 4417 Hm/WW2/W20.8.26. Chassis No. 101-HC - Lady Poulet. For your information we send you herewith copies of correspondence which has passed between S. and… | ||
| Scan325 | Cover note regarding attached copies for Chassis No. 101-HC for Lady Poulet. | ||
| View original record | C O P Y. S/W. CD15/IW/19.8.26. Re Chassis No. 101-HC- Lady Poulet. With reference to your Hm/WW2/W19.8.26. Please find copies attached herewith. CD. | ||
| Scan326 | Complaint case for Chassis No. 101-HC belonging to Lady Poulet. | ||
| View original record | COPY. S/W. C. to Ps. Hr7/GM/14.8.26. Re Chassis No. 101-HC - Lady Poulet. Ref. Psl3/Crnl2.8.26. This matter has been treated as a complaint case. Will you kindly let me have your remarks on the above… | ||
| Scan327 | Cover note for a translated report from Deauville concerning Chassis 101-HC, belonging to Lady Poulet. | ||
| View original record | C O P Y. "S" London. Ps13/Crn12.8.26. Chassis 101-HC - Lady Poulet. Herewith a translated copy of a report from our man Carre at Deauville. We will let you know if we get the car for attention but in… | ||
| Scan328 | Translated letter regarding an abnormal steering issue on Chassis 101-HC for customer Lady Poulet. | ||
| View original record | COPY. TRANSLATION. Deauville/Paris. 11.8.26. Ps. Chassis 101-HC - Lady Poulet. Having had occasion to drive the above car, I noticed something abnormal in the steering. On looking over this mechanism,… | ||
| Scan329 | Query regarding a broken spring in the side steering tube on chassis 99-SC, questioning if it was a weaker type. | ||
| View original record | To Ps. from Hs. X4117 Hs1/LG20.8.26. Chassis 99-SC - Mr. Soulas. X4117 / X8450 Referring to Ps2/Crn18.8.26. Are we right in assuming that the spring which was found broken in the side steering tube on… | ||
| Scan330 | Special rear springs for the 117-MC 'Summers Car' which are over 15% stronger than required. | ||
| View original record | X4117 To BY/SS. From Hs/Rn. Hs/Rn2/LG21.8.26. 117-MC - SUMMERS CAR. X8410 With reference to the special rear springs which were ordered for 117-MC car. We attach details of the buffer clearances… | ||
| Scan331 | Specification table for the Summers car, detailing buffer clearance and wheel weights. | ||
| View original record | 117-MC - SUMMERS CAR. | Buffer clearance. | Weight on wheel without passengers. | With average passengers. | |-------------------|-------------------------------------|--------------------------| | |… | ||
| Scan332 | Springing report detailing vehicle weight and buffer clearance measurements. | ||
| View original record | AR 271 (72 BKS.) (SH 480 23-10-20) MP 228762 ROLLS-ROYCE LTD. SPRINGING REPORT. Exd. Pope To: RM Order No: Chassis No.: 117 MC Customer: Summers Esq. Buffer clearance WEIGHT ON WHEEL WITHOUT… | ||
| Scan333 | Complaint on chassis 80-AU, advising that the owner should pay for the part replacement. | ||
| View original record | X4117 C. Hs. BY7/H. 23.8.26. RE CHASSIS 80-AU. ---------------- With reference to complaint reference Hm/WSB22/EW. 20.8.26., we certainly think the owner should pay for the replacement of this part.… | ||
| Scan334 | Replacement of a spring on chassis 99 SC for Mr. Soulas, and a query about supplying spare side steering tube springs. | ||
| View original record | "Hs" WORKS. ---------- X4117 Ps7/Crn.24.8.26. Re: Chassis 99 SC - Mr. Soulas. With reference to your memo. HsI/LG. 20.8.26, the spring in question is similar to a 1500 lbs type. I have replaced it,… | ||
| Scan335 | Overoiling and steering complaints for chassis No. 115-MC for Mr. Poberejsky. | ||
| View original record | W/S - Whr. C. to Wor. C. to P. for Ps. C. to Hs. ✓ C. to D/BP. X4117 Hm15/W26.8.26. Chassis No. 115-MC - Mr. Poberejsky. Psll/Crn25.8.26. Re Overoiling complaint. After discussing this matter with Hs.… | ||
| Scan336 | Forwarding a customer's feedback on the difficulty of greasing the car after a long continental tour. | ||
| View original record | X4117 To Hs. from BJ. Chas.M.Roberts. 2-TC. BJ6/E16/9/26 To BJ. from BJ. (struck through) The following are extracts from a letter received from Mr.Charles M.Roberts, owner of 2-TC. This information… | ||
| Scan337 | Cover memo regarding a letter received from Mr. Geoffrey Summers concerning chassis number 117-MC. | ||
| View original record | W/S Hr. Hs. BY. BP. X4417 Hm9/W20.9.26. Chassis No. 117-MC - Geoffrey Summers. For your information, we attach hereto copy of a letter dated the 17th. inst. we have received from Mr. Summers. Hm. 3-0… | ||
| Scan338 | Customer satisfaction letter regarding suspension improvements on chassis 117-MC, but noting continued issues with steering. | ||
| View original record | COPY. GEOFFREY SUMMERS, HADLOW WOOD, WILLASTON, NR. BIRKENHEAD. Telegrams :- 75, Willaston, Birkenhead. Telephone :- Willaston 75. Sept. 17th. 1926. Dear Sirs, Chassis No. 117-MC. I have just returned… | ||
| Scan339 | Complaint regarding overheating inside Chassis No. 72-LC for Mme. Martinez de Hoz, and proposed solutions. | ||
| View original record | Re Chassis No. 72-LC - Mme. Martinez de Hoz. X4117 HS. D/AWS14/B29-9-26. (X3908) We have received a complaint from Paris about overheating inside the above car. In order to cure this complaint Paris… | ||
| Scan340 | Engine seizure for chassis 19-SC due to oil loss from a loose oil filter nut, with recommendations for a locking device. | ||
| View original record | Dealt with Rms To Hs. from Hm. X4117 " BY. C- to Sr. for Hr. Hm10/W29.9.26. 9-30 30/9/26 Re Chassis No. 19-SC - A. de Wichfeld. The Bearings of the above Engine have seized up on the road due to the… | ||
| Scan341 | Chassis No. 72-LC for Mme. Martinez de Hoz, serving as a cover note for an attached reply. | ||
| View original record | X4117 To D/L. from Hs/Rm. (X3908) Hs/Rm/LG30.9.26. Re. Chassis No. 72-LC - Mme. Martinez de Hoz. Referring to D/AWS14/B29.9.26. Please find our reply attached. Hs/Rm4/RL/28.9.26 Hs/Rm | ||
| Scan342 | Making arrangements to lock the nut holding the oil filter. | ||
| View original record | To Hm. from Hs/Rm. (X4117) Hs/Rm2/LG1.10.26. X.3701 (X4117) OIL FILTER. With reference to Hm10/W29.9.26. We are making arrangements to lock the nut holding the oil filter. This will ensure that the… | ||
| Scan343 | Broken valve spring from chassis number 57-SC. | ||
| View original record | To BY. from Hm. C. to Hs. X4117 Hm/WT1/W5.10.26. Chassis No. 57-SC - Hough. Herewith is broken Valve Spring taken from the above car. Mileage 4,000. Hm/WT. [Stamp: RECEIVED 6 OCT 1926] | ||
| Scan344 | The performance of the Hooper Trials Car following a test drive in France. | ||
| View original record | Handwritten: AC As R.P. X. 4117 Typed: S/W Re 83-TC..Hooper Trials Car. -- -- -- -- -- -- -- -- -- Capt. Pelham-Clinton (Managing Director of Hoopers) recently took this car to the South of France.… | ||
| Scan345 | New method of light springs suitable for English conditions. | ||
| View original record | S/W -2- C16/C5.10.26. over this road under more comfortable conditions." We thought you would be interested in this, because we believe the springs on this car are according to the new method of light… | ||
| Scan346 | List of reported faults concerning noisy axle gears and heat inside the body. | ||
| View original record | -2- Y4117 Hm/HAW18/EW6.10.26. Transmission ( contd). Axle gears noisy. 2. MISCELLANEOUS. Heat inside Body. 6. Hm/HAW. | ||
| Scan347 | Customer complaint of overoiling on chassis II5 MC, with an attached report and sketch. | ||
| View original record | Ps/Crn.2/13.10.26. X4117 From: "Ps" To: "H" copy "Hs") WORKS. ---------------- Re: Chassis II5 MC - M. Poberejsky. With reference to the recent complaint from the above owner regarding overoiling… | ||
| Scan348 | Engine wear, repairs, and investigation into an overoiling complaint for chassis II5 MC. | ||
| View original record | IO.IO.26. Report on chassis II5 MC. The following is a report of the condition of the engine re wear before repairs, also the work carried out to prevent cylinders overoiling (complaint of overoiling… | ||
| Scan349 | Referral note regarding a sketch of a crankshaft with measurements. | ||
| View original record | - 2 - "Hs". ----- For sketch of crankshaft, giving measurements, kindly refer to "Hm", to whom we have sent our original copy. | ||
| Scan350 | List of jobs carried out on chassis II5 MC. | ||
| View original record | - 3 - List of jobs carried out to chassis II5 MC. 9.8.26. Fitted new front & rear blocks of cylinders. Fitted six new pistons, complete with rings & gudgeon pins. Fitted new Woodruff key to front end… | ||
| Scan351 | Advising staff on how to handle customer complaints to avoid spreading rumours about vehicle weak points. | ||
| View original record | HS X4117 To all Heads of Departments From B.J. BJ24/E15/10/26 Certain public rumours have been started from time to time concerning weak points on the Phantom and the 20 HP. It has been ascertained… | ||
| Scan352 | Explosions in the New Phantom silencer and issues with throttle control, comparing the model to the Silver Ghost. | ||
| View original record | RJ. Copies to:- C. W. O.B. HS. Handwritten: X4117, X8230, Hs. SIX WORST FEATURES. No. 2. Explosions in New Phantom silencer and desirability of more positive throttle control by the governor. The… | ||
| Scan353 | Report discussing complaints of engine explosions in the Phantom model, potential causes related to driver habits, and comparisons to the Silver Ghost. | ||
| View original record | 2. scheme, is not very helpful. It is extremely difficult to make the best of the present scheme and no driver should be allowed to try. In Hs's report much mention is made of the tendency which used… | ||
| Scan354 | Requesting a monthly report on the development and modification of the 'Six Worst Features'. | ||
| View original record | To Hs. from BJ. Copy to Wor. [Struck through] Copy to W. [Struck through] Y4117 BJ15/E18/10/26 With reference to the Six Worst Features, will you please arrange to send me a monthly report in regard… | ||
| Scan355 | Improvements to the 'worst features' of the 20 HP and Phantom models. | ||
| View original record | To BJ. from Hs/Rm. c. to R. Wor. c. to E. DA. c. to BY. X4117 Hs/Rm2/LG20.10.26. 20 HP. AND PHANTOM "WORST FEATURES". X5770 BJ19/E5. 8. 26. X5770 With reference to BJ15/E18.10.26. The present position… | ||
| Scan356 | Various vehicle faults and the status of their respective remedies. | ||
| View original record | contd :- -2- (5) Burning of platinum points - battery ignition: desir- ability of some form of battery charge indicator. An improved seal for exluding oil vapour and better ventilation has been… | ||
| Scan357 | Overoiling issue on chassis 115-MC and disputing micrometer measurements. | ||
| View original record | W/P - Ps. C. to Hs. X 4117 His RECEIVED OCT 25 1926 Hm4/W25.10.26. Re Chassis No. 115-MC - M. Poberejsky. Ps/Crn2/13.10.26. We have noted with interest your memo with report on chassis 115-MC. dated… | ||
| Scan358 | Oil leakage in engine bearings and a method for testing clearance. | ||
| View original record | -2- Hm4/W25.10.26 Contd. Experimental Dept. data in which full technical information is given on oil leakage in Engine Bearings. This experimental data is of the most important value and has… | ||
| Scan359 | Quarterly report listing the 12 worst customer complaints for the 40/50HP Phantom model. | ||
| View original record | W/S - H. (Three copies). Hs. X 4117 H.S. Hml/W29.10.26 [STAMP: RECEIVED OCT 29 1926] QUARTERLY COMPLAINTS - 40/50HP. Phantom. From the records we have kept of cars received at W. during the quarter… | ||
| Scan360 | Note about future inclusions for the quarterly returns, specifically N. and P. returns and outdoor work. | ||
| View original record | Contd. We hope to include in the next quarter's Return, N. and P. returns. Also we are including outdoor work in future. Hm. | ||
| Scan361 | Quarterly report listing the 12 worst customer complaints for the 40/50HP Phantom model. | ||
| View original record | COPY. Hs W/S H (Three copies). Hs. X417 Hm1/W29.10.26. RECEIVED NOV 16 1926 QUARTERLY COMPLAINTS - 40/50HP. Phantom. From the records we have kept of cars received at W. during the quarter ending… | ||
| Scan362 | Quarterly returns and future work, with a large section of mirrored text detailing project statuses. | ||
| View original record | Y X O D Contd. We hope to include in the next quarter's Return, N. and P. returns. Also we are including outdoor work in future. [Start of mirrored text] We have received from Mr. Rowledge a copy of… | ||
| Scan363 | Arranging to test drive chassis no. 44-EU for Frank Fisher Esq upon its arrival at the Works. | ||
| View original record | To Hmr - from EWT. c. Hs. e. Dy. EWT1/H3.11.26. FRANK FISHER ESQ. - CHASSIS NO.44-EU. Re PN5/EH.1.11.26. and PN6/EH.1.11.26. attached. Wor. has seen these memos, and suggests that you get hold of the… | ||
| Scan364 | To Frank Fisher concerning the inspection and potential improvement of the rear seat springing and cushion on chassis No.44-EU. | ||
| View original record | S/W. To EWT. c. EP. (COPY.) PN6/EH.1.11.26. Frank Fisher, Esq. - Chassis No.44-EU. With reference to the attached memo, I am arranging with the owner for this car to come to you, if possible, during… | ||
| Scan365 | Customer complaint regarding unsatisfactory springing on a Silver Ghost, chassis 44-EU. | ||
| View original record | To BJ. Copy to C. H. CX. EP. EWT. Frank Fisher Esq. - Duddenhill, Watford. Chassis No.44-EU. I called upon this owner of a Silver Ghost, having four wheel brakes, this morning at Watford, in order to… | ||
| Scan366 | Requesting Mr. Gibb's initials to investigate a complaint of blow-back in the carburetter. | ||
| View original record | To DA. from Hs/Rm. X4117 Hs/Rm/LG2.11.26. X8080 During our last visit to WW., R. mentioned that Mr. Gibb's car is suffering from blow-back in the carburetter. We should be obliged if you could give us… | ||
| Scan367 | Response to M. Poberejsky regarding chassis II5 MC, discussing incorrect micrometers and bearing test methods. | ||
| View original record | “Hs” Works copy “Hs” Works. X417 PsI/Crn.3.II.26. Re: Chassis II5 MC - M. Poberejsky. We thank you for your memo. Hm4/W.25.10.26 and for the useful information contained therein. The writer regrets… | ||
| Scan368 | Abrasive powder found transferred from a bearing to two leads. | ||
| View original record | - 2 - If you have a delicate touch you can actually feel the abrasive powder which has transferred itself from the bearing to these two leads. Will you please let us have your further comments. Ps. | ||
| Scan369 | Clarifying Mr. Gibbs' first name and address in response to a query. | ||
| View original record | TO HS/RM. FROM DA. X4117 DA2/M5.11.26. Replying to HS/RM4/LG21126., Mr. Gibbs' initial is 'A' (Arthur) - address: Birtley House, Bramley, Surrey. DA. [Signature] | ||
| Scan370 | Customer's complaint of intermittent popping in the carburetter, suggesting a broken tappet spring as the cause. | ||
| View original record | To Hm. from Hs/Rm. c. to Br. X4117 Hs/Rnl/LGS.11.26. Mr. Arthur Gibbs, Birtly House, Bramley, Surrey recently visited Mr. Royce and complained of intermittent popping in the carburetter of his car. It… | ||
| Scan371 | Comparing the petrol consumption of the Phantom model against the Silver Ghost, discussing the effects of front-wheel brakes and testing conditions. | ||
| View original record | W/S. H. from Hs/Rm. c. Br. [Handwritten: X417] [Underlined: Hs/Rml/TS.11.26.] Re: The Hon. H.D. Maclaren - Chassis No.15-TC. [Handwritten: X459] With reference to H8/GM/4.11.26, we consider that the… | ||
| Scan372 | Persistent engine noise complaint on a Phantom, chassis 89-DC, for customer Lt. Col. Peacock. | ||
| View original record | To BJ. from Hm. C. to Wor. C. to C. C. to EP. C. to H. C. to Hs. C. to MX. X417 Hm1Q/W12.11.26. Chassis No. 89-DC - Lt. Col. Peacock, Burley Lawn, Burley, Hants. We have now had this car at the Works… | ||
| Scan373 | Experiments to find a cure for a car's trouble and instructing the Experimental Dept. | ||
| View original record | -2- Hm10/W12.11.26 Contd. experiments are likely to take a fairly considerable length of time, and in the meantime we should ask him to take the car back as it is, and as soon as we are in a position… | ||
| Scan374 | Recommended modifications for issues with steering and the petrol tank on chassis No. 24-RC. | ||
| View original record | To Bd. From Hm. C. to Hs. C. to BY. X4117 Hs NOV 15 1926 RECEIVED Hm9/W15.11.26. Re Chassis No. 24-RC - Stanley Johnson Esq. We attach copy of the above Owner's letter dated the 12th. inst : With… | ||
| Scan375 | Customer complaint letter detailing severe steering wobble and issues with the petrol tank filler on a 'New Phantom' during a tour of France and Spain. | ||
| View original record | COPY. BEARSTED HOUSE, Telephone 8 Bearsted. NR. MAIDSTONE. Hm/WW7/W11.11.26. Nov. 12th. 1926. Dear Sirs, Chassis No. 24-RC. Replying to yours of yesterday, since seeing Mr. Chichester I have been on a… | ||
| Scan376 | Page 2 of a customer letter regarding radiator connection issues and a request for servicing. | ||
| View original record | -2- The rubber connection from Engine block to Radiator, owing to rough roads soon gives trouble, a new one lasted me from here to Biarritz! The movement of the Radiator on very bad roads plays havoc… | ||
| Scan377 | Cover letter introducing a list of principal complaints for the Phantom & 20 HP models over a three-month period. | ||
| View original record | To R. from Hs. c. to BJ. Wor. c. to RG. E. c. to DA. Hm c. to BY. +4117 Hs3/LG16.11.26. COMPLAINTS - PHANTOM & 20 HP. +4118. Attached herewith is a list of the principal complaints on the 20 HP. and… | ||
| Scan378 | Quarterly complaints report for the 40/50 HP Phantom model, listing the 12 worst issues for the quarter ending September 30th. | ||
| View original record | C O P Y. Hml/W29.10.26. QUARTERLY COMPLAINTS - 40/50 HP. PHANTOM. From the records we have kept of cars received at W. during the quarter ending Sept. 30'th., the following are the 12 worst points :-… | ||
| Scan379 | Quarterly complaints report for the 20 HP model, listing the 12 worst issues for the quarter ending September 30th. | ||
| View original record | COPY. QUARTERLY COMPLAINTS - 20 HP. From the records we have kept of cars received at W. during the quarter ending Sept. 30th. the following are the 12 worst points :- | Nature of Complaint. | No. of… | ||
| Scan380 | List of complaints for the 20 HP model regarding broken front springs and burning platinum points. | ||
| View original record | contd :- -2- COMPLAINTS - 20 HP. | Nature of Complaint. | No. of cars. | | Has a cure been found or not? | |---|---|---|---| | | Prior to India. | India Series. | | |---|---|---|---| | Broken front… | ||
| Scan381 | 'six worst features', noting steering issues are resolved, and proposing 'Tappet knocks and general engine noises' as the next priority. | ||
| View original record | S/W -> Hs......from C. (C to BP) K4117 C9/C17.11.26. Re 'SIX WORST FEATURES' AND OTHERS ------------------------- In order to keep our information up-to-date, regarding the position of these various… | ||
| Scan382 | Requesting updates on the 'Six Worst Features' including issues with silencers, indicators, ignition points, and engine noises. | ||
| View original record | BJ. Copies to OWB. Sg. EH. H5/LH12.11.26. RECEIVED CARD INDEX OF "SIX WORST FEATURES" AND OTHERS. Further to H4/GM21.10.26 and Hs/RM2/LG20.10.26, the following information is required to keep the Card… | ||
| Scan383 | List of queries and updates regarding vehicle component issues, improvements, and design changes. | ||
| View original record | -2- 14. STICKING THROTTLE AND WEAK CONTROL MECHANISM. Are any experiments or improvements projected other than the ball bearing throttle spindle? When will this latter improvement come on production?… | ||
| Scan384 | Complaints and proposed solutions for the Phantom & 20 HP models concerning springing, brake servo, and throttle sticking. | ||
| View original record | COPY. 4117 To BJ. } FROM R. Hs. c. to WOR. BY. c. to DA. E. R2/M18.11.26. PHANTOM & 20 HP. COMPLAINTS. X418 X5770 X8770 Referring to Hs3/LG16.11.26., to stop the complaints on the Phantom we must take… | ||
| Scan385 | Necessary improvements to a vehicle's carburetter, steering, and body. | ||
| View original record | contd :- -2- We understand that a new spray chamber will be necessary for the carburetter. Whether the existing spray chamber can be machined in such a way as to permit of the roller bearing being… | ||
| Scan386 | Customer complaints about the Phantom model and the proposed actions and costs to resolve them. | ||
| View original record | To Hs. from BJ. c. to R. RG. c. to BY. Wor. C O P Y. X4117 BJ1/E19.11.26. PHANTOM COMPLAINTS. With reference to Hs2/LG16.11.26, there is no doubt that much of the adverse criticism of the Phantom is… | ||
| Scan387 | Policy for handling car defects to protect reputation and manage expenditure. | ||
| View original record | contd :- -2- is it something of which only we complain? This is a very important matter as it closely concerns the reputation of our cars, and probably represents the expenditure of large sums of… | ||
| Scan388 | Customer complaints and proposed solutions for the Phantom & 20 HP models. | ||
| View original record | To BJ. from R. To Hs. c. to Wor. BY. c. to DA. E. X4117 R2/M18.11.26. PHANTOM & 20 HP. COMPLAINTS. X.4117 X.8870 X.4118 X.5770 Referring to Hs3/LG16.11.26., to stop the complaints on the Phantom we… | ||
| Scan389 | Necessary improvements for the carburetter, steering system, heat insulation, and addressing steering wobbles. | ||
| View original record | contd :- -2- We understand that a new spray chamber will be necessary for the carburetter. Whether the existing spray chambers can be machined in such a way as to permit of the roller bearing being… | ||
| Scan390 | Customer complaints about the Phantom model, comparing it unfavourably with the Silver Ghost, and outlining points to resolve. | ||
| View original record | Handwritten: Have written c.thu a memo just m'ailed for an X417 cost report you will have a copy To Hs. from BJ. Copy to R. Copy to Rg. Copy to Wor. Copy to By. Phantom Complaints. STAMP: RECEIVED DEC… | ||
| Scan391 | Policy options for handling car defects and customer complaints. | ||
| View original record | To Hs. from BJ. (g). Should we (i) wait for customer to complain? (ii) Cure every car that comes to us for any purpose? (iii) send men or new parts to cure every car delivered? (h). How many cars are… | ||
| Scan392 | Customer complaints about poor suspension, noises, and steering on chassis 19-LC (Mr. Mackinlay). | ||
| View original record | WW Derby [Struck through] Copy Hk. CONFIDENTIAL HS X2117 (94) Ps10/JP.19/11/26 RE CHASSIS 19-LC (Mr.MACKINLAY) This car came in again this week (it came in some months ago on its outward journey)… | ||
| Scan393 | Consultation on changing wheels and tyres for chassis number 29-EE, belonging to Madame de Landa. | ||
| View original record | S/W. Hs. X4117 CWB1/GM/19-11-26. Re: Chassis No. 29-EE - Madame de Landa. I have been consulted in the matter of a proposed change of wheels for the above car. It is at present fitted with very old… | ||
| Scan394 | Tyre recommendations for Chassis 29-EE to prevent high-speed wobbles. | ||
| View original record | To CWB. from Hs. X4115 Hsl/LG20.11.26. CHASSIS 29-EE. X457 With reference to CWB1/GM19.11.26. There is no risk of high speed wobbles with the low pressure tyres on the 40/50 HP. car without front… | ||
| Scan395 | Modifications to address complaints on the Phantom model. | ||
| View original record | To Hs. from R. c. to BJ. Wor. c. to BY. X4117 R2/M20.11.26. PHANTOM COMPLAINTS. X.4117 X.8430 X.8770 X.8410 X.8140 Confirming our 'phone conversation of this morning. In the memo. I have already sent… | ||
| Scan396 | Cover note regarding the petrol tank for chassis number 24-RC for Mr. Stanley Johnson. | ||
| View original record | Terror. from Hm. NY. Hs. X4117 Hm6/W25.11.26. Chassis No. 24-RC - Mr. Stanley Johnson. We attach hereto copy of C2/C24.11.26, in reply to our Hm9/W15.11.26 : The only point on which we want to bother… | ||
| Scan397 | Customer complaints and required repairs for Mr. Stanley Johnson's car. | ||
| View original record | W.V.I.T. S/W. C2/C24.11.26. Re 24-RC - Mr. Stanley Johnson. Hm9/W15.11.26. We presume you have already answered the last paragraph of Mr. Stanley Johnson's letter. BJ. thinks that Wor. By. Hs. and Hm.… | ||
| Scan398 | Fitting of a larger petrol tank with a side filler to chassis 24-RC for Mr. Stanley Johnson. | ||
| View original record | 46117 Hm. [struck through] c. WCF. c. HE. BY/Cgh3/H. 29.11.26. -------------------- CHASSIS 24-RC. MR.STANLEY JOHNSON. --------------------------------- With reference to HmG/W.25.11.26. providing BJ.… | ||
| Scan399 | Testing alternative steering modifications for Phantom model cars. | ||
| View original record | To BJ. from Hs. X4117 Hs8/LG29.11.26. PHANTOM COMPLAINTS. X4117 X8430 With reference to BJ1/E19.11.26. Before we can reply to this memo, we wish to complete our tests on alternative schemes for… | ||
| Scan400 | Internal memorandum replying to a list of vehicle component issues and proposed improvements. | ||
| View original record | To C! from Hs. √4117 HS4/LG29.11.26. C9/C17.11.26. 74118 The following is our reply to the features mentioned in H5/LH12.11.26. (2) Throttle control. We have already send round a standardisation sheet… | ||
| Scan401 | Continuation page of a report detailing the status of various design modifications and issues. | ||
| View original record | contd :- -2- (20) Larger petrol gauge dial. This has not yet been approved by R. and no tests have been made with it. (22) Seizure of slipper drives. This is receiving attention. (23) Servo jagger.… | ||
| Scan402 | Various vehicle issues including starter failures, steering, clutch, brakes, and springs. | ||
| View original record | To C. from Hs. c. to EP. X4117 Hs2/LG29.11.26. C13/C25.11.26. X4118 In our opinion, the features that demand urgent attention are :- (1) Starter failures. (2) Unreliability of slipper drive. (3)… | ||
| Scan403 | Engine and chassis faults, with corresponding remarks and proposed modifications. | ||
| View original record | contd :- -2- (10) Engine squeaks, squawks and knocks. Squawks There is a trouble with piston knocks on the 20 HP. We shall shortly however be standardising a modification to the piston which we hope… | ||
| Scan404 | Statement concerning oil leaks in the water pump drive. | ||
| View original record | contd :- -3- (20) Oil leaks in water pump drive. There is no reason why this should occur. Hs. | ||
| Scan405 | From BJ to Hs regarding a policy for handling 'Phantom Complaints' while cars are being modified and tested. | ||
| View original record | X417 To Hs. from BJ Z Phantom Complaints. BJ21/E30/11/26 Thank you for Hs8/LG29/11/26. I should like to talk this over with you when I am at the Works to-morrow morning, in connection with… | ||
| Scan406 | From BJ to Hs regarding discussions on Phantom complaints and further modifications. | ||
| View original record | To Hs. from BJ. Phantom Complaints. BJ4/E2/12/26 44117 With reference to our conversation of yesterday concerning Hs8/LG29/11/26, I understand you will be discussing the development of further… | ||
| Scan407 | Recommending against car 44-PK for H.R.H. Prince of Wales due to its condition and modifications. | ||
| View original record | To Hm. from Hs. 4417 Hs3/LG3.12.26. Re. 60 LK. H.R.H. Prince of Wales. 48770 With reference to C11/C1.12.26 attached. 44-PK car requires a very thorough overhaul - also the fact that it has been… | ||
| Scan408 | Successful resolution of springing complaints in France using French-made springs, with a note attached about car 19-LC. | ||
| View original record | S/W (Hs). copy to EP. (crossed out) Hm. (crossed out) CWB. X417 H2/LH13.12.26. W. A. MACKINLAY. ESQ. - 19-LC. Recently, I believe, CWB pointed out to you that Ps. was being very successful in curing… | ||
| Scan409 | Superior performance and comfort of French-made springs over normal springs on bad roads. | ||
| View original record | 'COPY'. H. Bt4/LH11.12.26. W. A. MACKINLAY. ESQ. - 19-LC.- ----------------- Reference my memo No. 338 - probably "W" are fully aware of the advantages of the French made springs which have been… | ||
| Scan410 | The performance of French-made springs, specifically their strength versus comfort on rough roads. | ||
| View original record | Hs. c. CWB. c. Hm. X4117 EP6/H14.12.26. re. W. A. Mackinlay Esq., 18-LC. With reference to Memo from H. H2/LH.13.12.26. I shall certainly be very pleased to try this car when it arrives at the Works.… | ||
| Scan411 | Arranging for a reply to be sent regarding 'Phantom Complaints', detailing the number of cars on the road and costs. | ||
| View original record | To B.J. from Hs. +417 Hs4/LG16.12.26. PHANTOM COMPLAINTS. X4117 +56770 Replying to BJ1/E19.11.26. We have discussed this memo. with the Technical Officials at Derby and it has been arranged that BY.… | ||
| Scan412 | And prioritizing customer complaints regarding the Phantom model. | ||
| View original record | XCP117 BJ. C.R. e. Rg. c. Hce. c. Hs. BY3/H. 21.12.26. RECEIVED PHANTOM COMPLAINTS. -------------------- With reference to BJ1/E.19.11.26. the matter has been discussed with all the various people… | ||
| Scan413 | Breakdown of costs per chassis for various series and modifications, including steering complaints. | ||
| View original record | - 2 - BYS/H. 21.12.26. ---------------- 3. The number of chassis affected and the cost per chassis for each of the items is given below. a/- Steering complaints. From the commencement of "V" Series to… | ||
| Scan414 | Actions to be taken regarding 'Phantom Complaints' and other referenced items. | ||
| View original record | X4117 HS To BY From BJ. Copy to R. Copy to Rg. Copy to Wor. Copy to Hs. Phantom Complaints. BJ6/E23/12/26 With reference to BY3/H21/12/26, I have noted the suggestions of W. officials and presume they… | ||
| Scan415 | How to handle complaints about the Phantom model, prioritizing a steering issue. | ||
| View original record | x4117 B.S. E.H. C.Hq. C.Hof. C.Hs. BY4/M. 24.12.26. RECEIVED DEC 24 1926 PHANTOM COMPLAINTS. ----------------- Referring to BJ6/S. 23.12.26. the information and suggestions put forward in… | ||
| Scan416 | Process for collecting and reporting complaints for 40/50 HP and 20 HP cars to avoid duplication. | ||
| View original record | To WOR. from Hs. c. to Hm. c. to C. X4117 HsS/LG3.1.27. 40/50 HP. AND 20 HP. COMPLAINTS. X4118 With reference to the sheets of complaints of Phantom and 20 HP. cars which we have received from Sales… | ||
| Scan417 | Quarterly complaints for the New Phantom and late 20HP chassis for the quarter ending December 1926. | ||
| View original record | To R. from Hn. J. OF. L. R. HS. HY. O. P. K. L. Handwritten: Y4117 RECEIVED JAN 24 1927 Quarterly Complaints. New Phantom and late 20HP. Chassis. The attached lists show the most prevalent complaints… | ||
| Scan418 | Quarterly report detailing customer complaints for the 40/50 Phantom model. | ||
| View original record | QUARTERLY COMPLAINTS - 40/50 Phantom. W. - signifies Works. N. - " Cricklewood. P. - " Paris. For quarter ending 25.12.26. | Nature of Complaint. | No. of Cars. | Remarks. |… | ||
| Scan419 | Summary table of complaints, number of cars affected, and remarks for the 40/50HP Phantom model. | ||
| View original record | -2- 40/50HP. Phantom (Complaints.) Nature of Complaint. | No. of Cars. | Remarks. --- | --- | --- Engine overoiling. | W. 7. N. 17. P. 6. 30. | This complaint is confined to the earlier models and we… | ||
| Scan420 | List of complaints and remarks regarding the 40/50HP Phantom model. | ||
| View original record | -3- 40/50HP. Phantom (Complaints.) Nature of Complaint. | No. of Cars. | Remarks. Squeaking Brakes. | W. 5. N. 4. P. 7. 16. | Experiments are being carried out with an anti-squeaking Device which it… | ||
| Scan421 | Complaints of squeaking brakes on 'India' cars and proposing a damper as a solution. | ||
| View original record | To Da. from Hs/Rm. c. R. BJ. BY. Hs/Rm2/T24.1.27. Y4117 Y4118 With reference to Hm's quarterly list of Complaints, we see that there are 22 complaints of brakes squeaking on the "India" cars. The… | ||
| Scan422 | Complaints and a new scheme for applying friction to the swinging link on the New Phantom and 20 HP models. | ||
| View original record | To CWB. from Hs. [Handwritten]: X4117 Hs3/LG28.1.27. COMPLAINTS ON NEW PHANTOM AND 20 HP. [Handwritten]: Y4118 (X8370) Replying to CWB14/CM27.1.27. The new scheme for applying friction on the swinging… | ||
| Scan423 | List of complaints and cures for 'New Phantom' vehicles, focusing on brakes and suspension issues. | ||
| View original record | NEW PHANTOM COMPLAINTS. ---------------------- BRAKES. No. of. Servo Jaggers. 2. Cured same by very carefully rebedding the friction surfaces of the Servo motor under light pressure. Also increased… | ||
| Scan424 | Faults and resolutions for front springs, platinum points, and steering wobble. | ||
| View original record | - 2 - Front Springs 4. 1.--Front springs crash badly ( weak ) Fitted stronger springs (Lemoine) CarO.K. 2.--Front springs weak. 100 Lbs stronger springs fitted Car O.K. 3.--Front springs weak. 1200 &… | ||
| Scan425 | Log of steering and suspension faults, issues, and their respective remedies. | ||
| View original record | - 3 - High Speed wobbles. Continued. 2.-.36-LC.Steering unsteady at high speeds. Trouble overcome by fitting new 1500 Lbs side st. tube springs ( 3 of the original found to be broken).Increased shock… | ||
| Scan426 | Steering and engine issues, detailing observations, faults, and remedies. | ||
| View original record | - 4 - Steering Joggles. Continued. 7.--.75-HC. Steering joggles over rough roads. 1500 Lbs springs fitted to side str. tube. Cross str. tube adjusted. Friction of front S.Abs. increased to 60 Lbs.… | ||
| Scan427 | Case studies and observations on resolving engine overoiling issues. | ||
| View original record | Engine Overoiling. Continued. - 5 - 3...6-HC.Overoiling complaint.Fitted set of "Brico"rings,pistons peaned out & refitted. Car tested but overoiling was on the heavy side.Fitted 2nd set of "Brico"… | ||
| Scan428 | List of complaints and resolutions regarding noisy engine tappets. | ||
| View original record | - 6 - NOISY TAPPETS. Handwritten note: These are probably faulty tappets due to irregular spacing of the slots. 1.. 9..1..45-RC.Complaint.Mileage 18500 Kms. Cured by fitting new rollers & pins to No.5… | ||
| Scan429 | Observations and resolutions for issues with engine tappets, clutch jaggers, sticking throttles, and water pump failures. | ||
| View original record | - 7 - OBSERVATIONS. As you will observe we have overcome the above complaints by chiefly attending to rollers & pins, noise due in most cases caused by wear of pins. We have in some cases had to fit… | ||
| Scan430 | Pump failures, exhaust cut-out troubles, noisy engine gears, and noisy magnetos. | ||
| View original record | - 8 - OBSERVATIONS. The above were three actual pump failures. We have had two cases in which we found the E.71314a Pump Cover to have been badly worn & caused by excessive end thrust of the rotor… | ||
| Scan431 | Complaints of noisy magnetos and the methods used to resolve the issues. | ||
| View original record | - 9 - Magnetos Noisy. Continued. 2.-.122-MC.Complaint as above.Difficulty overcome as above. 3.-.107-HC.Same complaint as 21-MC.Difficulty overcome by the same method. 4.-.34-HC.Complaint noise due to… | ||
| Scan432 | Customer complaints and resolutions for the 20 HP model. | ||
| View original record | 20 H.P. COMPLAINTS. With regard to the above,we have had very few complaints during the last Quarter.We have not a big number of the later type F.W.B. Models in France& there are still quite a few at… | ||
| Scan433 | Noise and vibration issues on Chassis No. 120-LC, attributed to Dunlop high-pressure tyres. | ||
| View original record | BJ. Copy to:- C. Sg. FR. Hs. HP. H. HS X4117 OWR10/GM/10-2-27. Re: Chassis No. 120-LC - Spyer. This car was recently brought to my notice in connection with a complaint. It is certainly a most… | ||
| Scan434 | Suggestion to test various types of tyres to investigate noise and effect issues on a particular car. | ||
| View original record | (2) OWBLO/GH/10.2.27. in the meanwhile to take its place. We could then go most thoroughly into the matter with Messrs. Dunlops and try the tyres with which the car is fitted, plain tyres, tyres of… | ||
| Scan435 | Tyre noise issues, potential solutions involving subframes, and proposed testing methods. | ||
| View original record | To CWB. from Hs. c. to BJ. G. c. to SG. PN. c. to EP. H. c. to DA/EV. x4117 Hs2/LG12. 2.27 TYRE NOISES. X4050 Replying to CWB10/GM10.2.27. The question of tyre noise has been taken up with the heads… | ||
| Scan436 | Arrangements to investigate and compare worsening tyre noises on a car. | ||
| View original record | S/W. Hs. X4117. CWB13/GM/16.2.27. TYRE NOISES. Reference your Hs2/LG12227 which is noted. We have been in touch with Mr. Spyer and think that we shall be able to arrange to borrow this car, at all… | ||
| Scan437 | Investigation of tyre noises on Mr. Spyers' car by liaising with Dunlop. | ||
| View original record | To CWB. from Hs. X4117 HS4/LG17.2.27. TYRE NOISES. 46050 We suggest it would be more convenient if Mr. Spyers car could be brought to Derby. We could then, after making comparisons at Derby, go over… | ||
| Scan438 | Letter discussing borrowing a car to be sent to Derby, possibly to investigate tyre noise. | ||
| View original record | S/W. HS. Tyre Noise X417. CWB2/GM/19-2-27. I think we shall be able to borrow Mr. Spyer's car, without difficulty, for 3 or 4 days, in which case there would be time for it to go to Derby as you… | ||
| Scan439 | Typed letter regarding the arrangements for the handover and testing of chassis number 120-LC. | ||
| View original record | X4117 S/W. Hs. Copy to:- C. Sg. PN. EP. H. CWB16/GM/28-2-27. Re: Chassis No. 120-LC. Spyer. Reference your Hs2/LG12.2.27, arrangements have now been made to take over this car from tomorrow morning.… | ||
| Scan440 | Complaining about the unsuitable and mixed brand tyres fitted to chassis 4-NK, causing poor performance. | ||
| View original record | "SgL London" [London is struck through] copy "HS" Derby X4117 Psl/JP.3/3/27 RE CHASSIS 4-NK (Mr.Stanley MORTIMER) This car has just arrived in our Garage, from Lilly Hall, I was rather surprised to… | ||
| Scan441 | Returning a list of quarterly complaints stating no further alterations are required. | ||
| View original record | To Hm. from Hs/Rm. 74117 74118 Hs/Rm3/LG3.5.27. We return herewith your list of quarterly complaints which we think do not now require any further alteration. Hs/Rm. | ||
| Scan442 | Quarterly report on prevalent complaints for the New Phantom and late 20HP chassis. | ||
| View original record | To R. from H " J. " Or. " WB. " a. To Hs. " Y; " P. " X. " . RECEIVED MAY 4 1927 Hs X4119 Hm1/W4.5.27. Quarterly Complaints. New Phantom and late 20HP. Chassis. The attached lists show the most… | ||
| Scan443 | Quarterly complaints report for the 40/50HP Phantom model, detailing issues and proposed solutions. | ||
| View original record | W. - signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. 40/50HP. Phantom. For quarter ending 25.3.27. Nature of Complaint. | No.of Cars. | Remarks.… | ||
| Scan444 | Summary report detailing car complaints, the number of vehicles affected, and remarks on resolutions. | ||
| View original record | -2- Nature of Complaint. Exhaust Butterfly Choke Squeaking. Steering (various). This includes Springs, Side Steering Tubes, and change of Worm and Nut. Noisy Magnetos. Burning Platinum Points. Engine… | ||
| Scan445 | List of vehicle complaints, the number of cars affected, and engineering remarks for resolution. | ||
| View original record | -3- Nature of Complaint. | No.of Cars. | Remarks. Damaged pipe to Hot-Spot, due to distortion. | W. 3. N. 6. P. 1. Total 10. Last qtr's total 12. | A new design is being tested. Water Pump failures. |… | ||
| Scan446 | Fabric coupling failures, the number of cars affected, and proposed solutions. | ||
| View original record | -4- Nature of Complaint. Fabric Coupling failures. No. of Cars. W. 1. N. 11. P. 12. Last qtr's total - 9. Remarks. The Nuts work loose on the old type. We now have an improved design. Some have been… | ||
| Scan447 | List identifying the 'worst features' of the New Phantom Six model. | ||
| View original record | S/W. Hs. Copy to:- O. H. EP. X4117 CWB1/GM/13-5-27. NEW PHANTOM SIX WORST FEATURES. In view of the progress made with the improvement of the recent six worst features on the New Phantom, certain items… | ||
| Scan448 | Six worst features of the New Phantom and the proposed solutions. | ||
| View original record | To CWB. from Hs. c. to C. H. c. to EP. BJ. X4117 Hs1/LG28.5.27. NEW PHANTOM - 6 WORST FEATURES. Replying to CWB1/GM13.5.27. The following is the position as regards the points raised :- (1) Seizure… | ||
| Scan449 | Investigations into the burning of platinum points and overheating in the car. | ||
| View original record | contd :- -2- (7) Burning up of platinum points - battery ignition. Investigations of the burning up of platinum points is receiving continuous attention. We are certain that the present cars are… | ||
| Scan450 | Complaint from an owner regarding draughts experienced due to an open space at the change speed gate bracket. | ||
| View original record | X 4117 To Dy. Hs. Hm8/W10.10.28. Chassis No. 59-AL. Fox. This Owner has complained of the draughts he experiences, due to the open space at the Change Speed Gate Bracket. Will you please let us know… | ||
| Scan451 | Recommendation to fit rubber engine mountings to car 2-CL to eliminate roughness at 40-50 mph. | ||
| View original record | X4117. To EP. from Hs/Rn. c. to Mx. CWB. c. to PN. Wor. ----------------- = Hs/Rml/LF31.10.28. 48005 As a result of the tests we carried out on 2-CL we recommend the rubber engine mounting should be… | ||
| Scan452 | Forwarding test results for different spark plug brands on an overoiling engine in chassis 76-RC. | ||
| View original record | X4117 P/S "H" copy "HS" W Ps2/RJ.5/11/28. Re: Chassis 76-RC - Capt. Glen I am forwarding you extracts of a letter I have received from Capt. Glen, which reads:-- "Do you want any photographs of our… | ||