| Description | Date | Identifier | |
| Test report on a Paris Phantom III after fitting a balanced prop shaft and noting remaining issues. | 3rd Oct 1936 | Box 130 \ 2 scan0169 | |
| Customer complaints regarding excessive oil consumption and over-oiling in Bentley cars. | 31th Aug 1936 | Box 130 \ 2 scan0170 | |
| Investigation and resolution of a customer's Bentley complaint regarding engine detonations and other issues. | 5th Oct 1936 | Box 130 \ 2 scan0171 | |
| The bench test and subsequent fitting of a faulty Special S.U. Petrol Pump. | 6th Oct 1936 | Box 130 \ 2 scan0172 | |
| Investigating clutch issues on a Bentley, focusing on uneven finger springiness and clutch housing distortion during testing. | 6th Oct 1936 | Box 130 \ 2 scan0173 | |
| Faulty clutch plate and vibration issues in a Bentley B-3-GP. | 6th Oct 1936 | Box 130 \ 2 scan0174 | |
| Meeting and a request for data on cylinder wear and connecting rod lubricating holes for Bentley cars. | 7th Oct 1936 | Box 130 \ 2 scan0175 | |
| Brake trouble in Phantom II and 25 HP cars due to loose adjusting screws. | 7th Oct 1936 | Box 130 \ 2 scan0176 | |
| Faults and potential cures for the 30 HP Stromberg carburettor. | 7th Oct 1936 | Box 130 \ 2 scan0177 | |
| Customer complaint about excessive vibration in a Bentley B.172.FB, attributing the issue to the owner's driving style. | 8th Oct 1936 | Box 130 \ 2 scan0178 | |
| Reporting issues with a car's clutch and front brakes after a test drive. | 8th Oct 1936 | Box 130 \ 2 scan0179 | |
| Letter regarding cylinder wear results for Bentley engines from Kingsbury and Paris. | 8th Oct 1936 | Box 130 \ 2 scan0180 | |
| Repairs and test results for Mr. Ferguson's Bentley B.86.GA. | 8th Oct 1936 | Box 130 \ 2 scan0181 | |
| Complaints and solutions for the Phantom III hand brake ratchet mechanism. | 8th Oct 1936 | Box 130 \ 2 scan0182 | |
| Clutch complaint for a Bentley B-102-FB, detailing the examination and opinion on the cause of failure. | 8th Oct 1936 | Box 130 \ 2 scan0183 | |
| Flawed and cracked Phantom III Servo balance arm found by the test department. | 9th Oct 1936 | Box 130 \ 2 scan0184 | |
| Carburetter complaint on a 30 HP car (GUL-77) experiencing a weak spot at 48-50 MPH. | 10th Oct 1936 | Box 130 \ 2 scan0185 | |
| List of customer complaints and proposed solutions for the Phantom III model. | 14th Oct 1936 | Box 130 \ 2 scan0186 | |
| Technical report detailing issues and tests on clutch, valves, gearbox, and brakes. | 14th Oct 1936 | Box 130 \ 2 scan0187 | |
| List of main customer complaints for the 25/30 HP model. | 15th Oct 1936 | Box 130 \ 2 scan0188 | |
| Failures and complaints regarding petrol pumps, carburetters, and steering. | 15th Oct 1936 | Box 130 \ 2 scan0189 | |
| Ongoing issues with overoiling, oil pressure, brakes, and springing. | 15th Oct 1936 | Box 130 \ 2 scan0190 | |
| The handling of customer complaints for the Phantom III model. | 15th Oct 1936 | Box 130 \ 2 scan0191 | |
| Customer complaint memos. | 16th Oct 1936 | Box 130 \ 2 scan0192 | |
| Complaint regarding bonnet hinge spindles working out, causing difficulty in opening the bonnet. | 16th Oct 1936 | Box 130 \ 2 scan0193 | |
| Requesting the production of 24 rocker bushes for a Phantom III, as verbally arranged. | 16th Oct 1936 | Box 130 \ 2 scan0194 | |
| List of main customer complaints for the Bentley 4 1/4 Litre model. | 16th Oct 1936 | Box 130 \ 2 scan0195 | |
| Customer complaints and faults regarding engine detonations, bearings, clutch, brakes, and water leaks. | 16th Oct 1936 | Box 130 \ 2 scan0196 | |
| Issues concerning excessive oil consumption and loose steering in the frame. | 16th Oct 1936 | Box 130 \ 2 scan0197 | |
| Brake fouling issues and design alterations during Phantom III testing at Chateauroux and Brooklands. | 19th Oct 1936 | Box 130 \ 2 scan0198 | |
| Confirming the future distribution of copies of memos relating to customer complaints. | 19th Oct 1936 | Box 130 \ 2 scan0199 | |
| List of main customer complaints regarding the 20/25 HP model. | 19th Oct 1936 | Box 130 \ 2 scan0200 | |
| Customer complaints regarding bonnets and inefficient brakes, along with proposed solutions. | 19th Oct 1936 | Box 130 \ 2 scan0201 | |
| The status of exhaust silencers, hydraulic dampers, tappet cover leaks, and petrol gauges. | 19th Oct 1936 | Box 130 \ 2 scan0202 | |
| Note about testing Champion plugs on Prof. Dodds' Bentley to investigate reported plug trouble. | 26th Oct 1936 | Box 130 \ 2 scan0203 | |
| Investigation into a recurring engine popping issue on a 30 HP car, suspecting Ethyl petrol. | 21th Oct 1936 | Box 130 \ 2 scan0204 | |
| Potential causes and solutions for engine preignition or slow-burning gas issues in a 30 HP model. | 21th Oct 1936 | Box 130 \ 2 scan0205 | |
| Cost breakdown and information memo for changing flywheel rings for starter motors on the Phantom II and 20 HP models. | 21th Oct 1936 | Box 130 \ 2 scan0206 | |
| Costs, procedures, and failure rates for 20-25 H. Solid Flywheels and Starter Rings. | 22th Oct 1936 | Box 130 \ 2 scan0207 | |
| Reporting on an enquiry into Bentley flywheels at the Kingsbury plant. | 22th Oct 1936 | Box 130 \ 2 scan0208 | |
| Spark plug trouble caused by deposits from leaded fuel and arranging tests for new Champion plugs. | 26th Oct 1936 | Box 130 \ 2 scan0209 | |
| Complaints of brake inefficiency and hydraulic damper rattles. | 26th Oct 1936 | Box 130 \ 2 scan0210 | |
| Investigation into brake servo complaints on a 30 HP car after 9000 miles. | 30th Oct 1936 | Box 130 \ 2 scan0211 | |
| Brief note stating a process is not performed during production. | 22th Oct 1936 | Box 130 \ 2 scan0212 | |
| Letter to H. Hamilton regarding vehicle testing, reporting procedures, and required investigations. | 22th Oct 1936 | Box 130 \ 2 scan0213 | |
| Engine inspection and potential issue with rod bearings on a 3 1/2 litre Bentley. | 26th Oct 1936 | Box 130 \ 2 scan0214 | |
| Car 35-EX detailing issues with overheating, lubrication, the clutch, and brakes. | 23th Oct 1936 | Box 130 \ 2 scan0215 | |
| 30 HP car complaint about poor starting due to a loose carburetter float needle valve. | 24th Oct 1936 | Box 130 \ 2 scan0216 | |
| Fitting an increased lubrication scheme and subsequent issues on car 35-EX. | 26th Oct 1936 | Box 130 \ 2 scan0217 | |
| Cylinder bore measurements for a Wilson GTZ-60 25 HP car at 45,995 miles. | 27th Oct 1936 | Box 130 \ 2 scan0218 | |
| Reporting a complaint by Hancock. | 28th Oct 1936 | Box 130 \ 2 scan0219 | |
| Burnt-out dynamo fault on car GBK.66, caused by loose connections due to missing nuts. | 21th Oct 1936 | Box 130 \ 2 scan0220 | |
| Spark plug trouble caused by leaded fuels and collaboration with Champion Plugs for a solution. | 28th Oct 1936 | Box 130 \ 2 scan0221 | |
| The difficulty and inaccuracy of preparing the quarterly complaints list. | 28th Oct 1936 | Box 130 \ 2 scan0222 | |
| Investigating complaints about rattling bonnets and proposing a design change using rubber strips. | 24th Oct 1936 | Box 130 \ 2 scan0223 | |
| How to address and rectify complaints regarding bonnets. | 28th Oct 1936 | Box 130 \ 2 scan0224 | |
| Investigating complaints of bonnet rattling and proposing a solution using rubber strips. | 24th Oct 1936 | Box 130 \ 2 scan0225 | |
| Cover note for a report received from G.W. Hancock. | 29th Oct 1936 | Box 130 \ 2 scan0226 | |
| Electrical complaints regarding dynamo failures and foot switch short circuits on the Phantom III. | 29th Oct 1936 | Box 130 \ 2 scan0227 | |
| To Mr. Evans at Lillie Hall attaching a report from G.W. Hancock. | 29th Oct 1936 | Box 130 \ 2 scan0228 | |
| Cause and solution for a short circuit in the head lamps of a 30 HP model. | 27th Oct 1936 | Box 130 \ 2 scan0229 | |
| Cover note attaching a report received from G.W. Hancock. | 29th Oct 1936 | Box 130 \ 2 scan0230 | |
| Customer complaint regarding a non-starting Phantom III due to a faulty S.U. pump. | 27th Oct 1936 | Box 130 \ 2 scan0231 | |
| Cover note for an attached report received from G.W. Hancock. | 29th Oct 1936 | Box 130 \ 2 scan0232 | |
| Information from Champion Plug Co. regarding spark plug trouble and lead deposits caused by Ethyl fuel. | 23th Oct 1936 | Box 130 \ 2 scan0233 | |
| Page 2 of a document discussing the removal of deposits by cleaning, compared to using mica plugs. | 30th Oct 1936 | Box 130 \ 2 scan0234 | |
| Cover note for a report received from G.W. Hancock. | 30th Oct 1936 | Box 130 \ 2 scan0235 | |
| Troubleshooting a petrol failure caused by foreign matter, along with notes on oil supply and a smoky exhaust. | 21th Oct 1936 | Box 130 \ 2 scan0236 | |
| Attaching a copy of a report received from G.W. Hancock. | 31th Oct 1936 | Box 130 \ 2 scan0237 | |
| Blowing exhaust manifold on a Phantom III due to it being too short. | 28th Oct 1936 | Box 130 \ 2 scan0238 | |
| Cover memo attaching a copy of a report received from G.W.Hancock. | 31th Oct 1936 | Box 130 \ 2 scan0239 | |
| Complaint regarding a sheared N.S. rear axle driving shaft on a 3.5 litre Bentley B.189.BL. | 26th Oct 1936 | Box 130 \ 2 scan0240 | |
| Growing complaint regarding the driving dogs on the 4¼ litre Bentley. | 27th Oct 1936 | Box 130 \ 2 scan0241 | |
| Handling of quarterly complaints and specific issues like silencer popping, servo efficiency, and damper knocks. | 28th Oct 1936 | Box 130 \ 2 scan0242 | |
| Continued internal memo discussing engine and fuel system issues for various car models. | 28th Oct 1936 | Box 130 \ 2 scan0243 | |
| Potential engine issues with tappets and valve gear, and the costs for servo relining and cams. | 28th Oct 1936 | Box 130 \ 2 scan0244 | |
| Service complaint about noisy shock absorbers after 30,000 miles and the associated warranty ruling. | 29th Oct 1936 | Box 130 \ 2 scan0245 | |
| Questioning the hand brake adjustment settings on the Phantom III. | 30th Oct 1936 | Box 130 \ 2 scan0246 | |
| On Bentley stiff steering complaints, attributing the cause to lubrication failure and cracking cast iron tee pieces. | 31th Oct 1936 | Box 130 \ 2 scan0247 | |
| Delaying a trip to Derby to collect data and an update on a complaint job involving a petrol pump. | 31th Oct 1936 | Box 130 \ 2 scan0248 | |
| Increasing petrol pump failures on the Phantom III and a suggested temporary solution. | 2nd Nov 1936 | Box 130 \ 2 scan0249 | |
| Cover note for a report received from G.W. Hancock. | 2nd Nov 1936 | Box 130 \ 2 scan0250 | |
| Complaint and investigation into a faulty oil level indicator on a Phantom III, identifying the fulcrum pin location as the cause. | 28th Oct 1936 | Box 130 \ 2 scan0251 | |
| Blueprint diagram illustrating alignment issues and binding points in a mechanical assembly. | 2nd Nov 1936 | Box 130 \ 2 scan0252 | |
| Phantom III petrol pump failure and an urgent request for a replacement pump. | 2nd Nov 1936 | Box 130 \ 2 scan0253 | |
| Recurring petrol pump failure on a Phantom III vehicle, chassis 3-AZ-28, attributed to heat under the bonnet. | 2nd Nov 1936 | Box 130 \ 2 scan0254 | |
| The fixing and erection of clutches for the 25/30 HP and Bentley models to ensure correct timing markings. | 2nd Nov 1936 | Box 130 \ 2 scan0255 | |
| Complaint regarding the failure of a small flat spring (F.80485) for the hand control lever, with the likely cause identified as over-hardening. | 5th Nov 1936 | Box 130 \ 2 scan0256 | |
| Complaint memo regarding a jammed starter motor on a Phantom III due to a missing split pin. | 5th Nov 1936 | Box 130 \ 2 scan0257 | |
| Indicating the attachment of a report written by GWH and its distribution list. | 9th Nov 1936 | Box 130 \ 2 scan0258 | |
| Report investigating complaints of bonnet rattles and fit, outlining the causes and potential remedies. | 6th Nov 1936 | Box 130 \ 2 scan0259 | |
| Investigation into lines appearing on top panels caused by the dashboard support. | 9th Nov 1936 | Box 130 \ 2 scan0260 | |
| Covering memo for an attached report written by GWH, including a distribution list. | 9th Nov 1936 | Box 130 \ 2 scan0261 | |
| Investigation into complaints regarding bonnet rattles and fit, outlining faults and remedies. | 6th Nov 1936 | Box 130 \ 2 scan0262 | |
| Investigation into lines appearing on car top panels from the dashboard support. | 11th Nov 1936 | Box 130 \ 2 scan0263 | |
| From GWH to Rm regarding the standardisation of Bentley components, specifically Fabroil timing gears. | 11th Nov 1936 | Box 130 \ 2 scan0264 | |
| Status and proposed changes for various vehicle components. | 11th Nov 1936 | Box 130 \ 2 scan0265 | |
| Report cover sheet on the status of work carried out in response to complaints. | 11th Nov 1936 | Box 130 \ 2 scan0266 | |
| Information on Bentley Fabroil Timing Gears and standardisation sheets. | 11th Nov 1936 | Box 130 \ 2 scan0267 | |
| The performance, issues, and modifications of various vehicle components. | 11th Nov 1936 | Box 130 \ 2 scan0268 | |
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