Rolls-Royce Archives
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
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DescriptionDateIdentifier
Customer's anxious enquiry about the delivery date of his Bentley car.15th Feb 1934Box 89 \ 1  scan0032
Chassis delivery schedule for a 3 1/2-litre Bentley for Mr. G. Summers.17th Feb 1934Box 89 \ 1  scan0033
Querying if worn friction material on a clutch plate is a recurring issue for Chassis No. B.65-AE.19th Feb 1934Box 89 \ 1  scan0034
Letter from John Summers & Sons, Ltd. arranging a meeting and car delivery in Derby.19th Feb 1934Box 89 \ 1  scan0035
Sending a report on fitting a new fan to chassis B-65-AE.20th Feb 1934Box 89 \ 1  scan0036
Customer complaints about a modified fan and clutch slippage on chassis No. B-65-AE.16th Feb 1934Box 89 \ 1  scan0037
Customer's feedback on car springing and instrument accuracy.12th Feb 1934Box 89 \ 1  scan0038
Letter to Mr. Hives regarding a persistent smell and fuel consumption in a 3.5 Litre Bentley.28th Feb 1934Box 89 \ 1  scan0039
Letter to Mr. Hives regarding an oil drain plug and confirming the compression ratio will not be altered.16th Feb 1934Box 89 \ 1  scan0040
Letter from John Summers & Sons Ltd. regarding the completion and delivery arrangements for a chassis.9th Mar 1934Box 89 \ 1  scan0041
Letter to Richard Summers of John Summers & Sons Ltd. detailing vehicle road speeds at 4500 rpm for different gears.26th Mar 1934Box 89 \ 1  scan0042
Typed letter confirming a successful car sale referral to Dex Garages Ltd for a client's friend.26th Mar 1934Box 89 \ 1  scan0043
Delayed arrival of Dick Summers' car.12th Apr 1934Box 89 \ 1  scan0044
Extract from a letter by Mr. Richard Summers critiquing the suspension and front wing movement on his car.12th Apr 1934Box 89 \ 1  scan0045
From Hs. to C. responding to criticisms from Mr. Richard Summers regarding fitting Phantom type controls to Bentleys.14th Apr 1934Box 89 \ 1  scan0046
Letter from a client detailing vehicle faults and arranging for an inspection and repair.16th Apr 1934Box 89 \ 1  scan0047
Request for assistance in obtaining testimonials from owners R.F. & G. Summers for a promotional booklet.26th Apr 1934Box 89 \ 1  scan0048
Letter requesting assistance in compiling a booklet of opinions from Bentley owners.27th Apr 1934Box 89 \ 1  scan0049
Letter requesting written observations on the behaviour of India tyres for potential use on Bentleys, and noting a voltage regulator has been dispatched.7th May 1934Box 89 \ 1  scan0050
Letter from John Summers & Sons, Ltd. to W. A. Rowbotham regarding a misdirected letter, a gear-lever handle, and feelings about a Bentley motor car.8th May 1934Box 89 \ 1  scan0051
Feedback sought from Dick Summers regarding the Bentley Car and India Tyres.9th May 1934Box 89 \ 1  scan0052
Customer feedback letter providing impressions on the 3½ Litre Bentley.9th May 1934Box 89 \ 1  scan0053
Letter to Richard Summers regarding issues with a Bentley, including gear lever rattle and wing movement.9th May 1934Box 89 \ 1  scan0054
The second page of a letter discussing the progress of experiments and personal well wishes.11th May 1934Box 89 \ 1  scan0055
Letter detailing issues with gear lever dither, wing cracking, and noise from the front of a vehicle.11th May 1934Box 89 \ 1  scan0056
Complaint about the quality of Park Ward's handiwork, focusing on loose door hinges and poor cellulose.11th May 1934Box 89 \ 1  scan0057
Short note thanking a colleague for forwarding a letter concerning India tyres.11th May 1934Box 89 \ 1  scan0058
Letter to R.F. Summers regarding a meeting at Donington and experiments with a rubber knob for a gear lever.15th May 1934Box 89 \ 1  scan0059
Letter on Palace Hotel, Torquay letterhead discussing Bentley springing and arranging a car loan.17th May 1937Box 89 \ 1  scan0060
Letter detailing numerous faults with a car, including body rattles, splitting wings, and issues with the radiator and suspension.18th May 1934Box 89 \ 1  scan0061
Letter to a customer regarding car repairs for 'frame jellying troubles' and scheduling around a works holiday.18th May 1934Box 89 \ 1  scan0062
Letter addressing specific issues on a Bentley, including oil drain, front wing movement, and draughts.28th May 1934Box 89 \ 1  scan0063
Letter responding to feedback regarding cornering signals, petrol gauge, petrol pump, and instrumentation.28th May 1934Box 89 \ 1  scan0064
Letter discussing the potential publication of a testimonial for India Tyres and providing a brief car performance update.18th Jun 1934Box 89 \ 1  scan0065
Customer complaint letter to Park, Ward & Coy. Ltd. regarding the poor quality of a 3½ Litre Bentley body.18th Jun 1934Box 89 \ 1  scan0066
Mr. Richard Summers' Bentley, detailing his complaints about the coachwork and the importance of addressing them due to his influence as a customer.25th Jun 1934Box 89 \ 1  scan0067
Customer Mr. Summers' Bentley, arranging for Park Ward to rectify issues and noting his enthusiasm for the chassis.26th Jun 1934Box 89 \ 1  scan0068
Letter of complaint concerning a back axle failure on a Bentley, with suggestions for product testing.28th Jun 1934Box 89 \ 1  scan0069
Customer feedback letter to Bentley Motors expressing satisfaction and comparing the car favorably to Alfa-Romeos.27th Jun 1934Box 89 \ 1  scan0070
List of reported vehicle issues and suggestions for improvement regarding the oil drain, wings, ignition coil, springing, speedometer, and bodywork.27th Jun 1934Box 89 \ 1  scan0071
Letter from Geoffrey Summers detailing issues with bodywork, including cracks, dust-proofing, and direction indicators.29th Jun 1934Box 89 \ 1  scan0072
Technical solutions for issues on a customer's Bentley, chassis B.46.AH.29th Jun 1934Box 89 \ 1  scan0073
Copy of a customer feedback letter from Geoffrey Summers regarding his Bentley, praising its performance but highlighting design issues with the oil drain and front wings.29th Jun 1934Box 89 \ 1  scan0074
Page 2 of a letter detailing faults with a vehicle, covering the ignition coil, suspension, speedometer, and bodywork.29th Jun 1934Box 89 \ 1  scan0075
Vehicle bodywork issues, including luggage compartment and direction indicators.2nd Jul 1934Box 89 \ 1  scan0076
Letter to a customer addressing concerns about axle trouble and a thrust race, and arranging other vehicle modifications.2nd Jul 1934Box 89 \ 1  scan0077
Relaying a customer's request for a replacement bakelite ignition coil cover and retaining screw.2nd Jul 1934Box 89 \ 1  scan0078
Letter responding to customer questions about an oil drain, tubular stay, Bakelite cover, and controllable shock absorbers.2nd Jul 1934Box 89 \ 1  scan0079
Telegram requesting the address of a body expert in London.3rd Jul 1944Box 89 \ 1  scan0080
Letter to a customer arranging a viewing of their car's finished coachwork.3rd Jul 1934Box 89 \ 1  scan0081
Letter discussing the Ulster Races, requesting a drawing for a front end stabiliser, and querying motor power loss.3rd Aug 1934Box 89 \ 1  scan0082
Customer's report of a 'chuffing' noise and a knock in their car, chassis B-65-AE.17th Aug 1934Box 89 \ 1  scan0083
Letter from a customer reporting a catastrophic engine failure, suspected to be a seized piston.17th Aug 1934Box 89 \ 1  scan0084
Phone call from R. F. Summers Esq. about chassis B-65-AE.21th Aug 1934Box 89 \ 1  scan0085
Letter to R. Summers of John Summers & Sons Ltd. inquiring about a seized piston.27th Aug 1934Box 89 \ 1  scan0086
Letter to a customer about modifications to the front end of their car to reduce wing movement.15th Sep 1934Box 89 \ 1  scan0087
Requesting the fitting of a dropped front cross member and other modifications to Mr. Summers' car.18th Sep 1934Box 89 \ 1  scan0088
Letter arranging a car viewing for coachwork modifications and requesting discretion about experimental parts.19th Sep 1934Box 89 \ 1  scan0089
Arrangements for a customer's car regarding coachwork complaints and fitting a new front cross member.19th Sep 1934Box 89 \ 1  scan0090
Letter regarding Mr. Summers' car, detailing defects, and arrangements for repairs with Park Ward's Works.20th Sep 1934Box 89 \ 1  scan0091
List of faults found on Mr. R. Summers' car, B-65-AE, after delivery.21th Sep 1934Box 89 \ 1  scan0092
Correspondence regarding the rigid attachment of front wings and other customer complaints about bonnet squeaks and rubbing.21th Sep 1934Box 89 \ 1  scan0093
Scheduling of repairs and a road test for R. Summers' car.25th Sep 1934Box 89 \ 1  scan0094
Work order detailing three specific tasks to be carried out on Mr. R. Summers' car.26th Sep 1934Box 89 \ 1  scan0095
Customer feedback on car alterations, discussing wing movement, suspension, and engine performance.2nd Oct 1934Box 89 \ 1  scan0096
Letter detailing ongoing issues with a car, including a cracked windscreen and gear lever dither.10th Oct 1934Box 89 \ 1  scan0097
Requesting clarification on whether items should be charged to a Mr. Summers.10th Oct 1934Box 89 \ 1  scan0098
Work performed on Bentley Chassis B.65.AE and a request for billing instructions.9th Oct 1934Box 89 \ 1  scan0099
Unsuccessful trial of a dropped front cross member to fix a 'wing flap' issue on a customer's car.11th Oct 1934Box 89 \ 1  scan0100
Trial of a dropped front cross member and its associated costs.12th Oct 1934Box 89 \ 1  scan0101
Potential deal with a customer named Richard Summers and a request for a misplaced chassis number.20th Oct 1934Box 89 \ 1  scan0102
Letter discussing chassis reservations and car purchase offers for multiple clients.22th Oct 1934Box 89 \ 1  scan0103
Letter discussing chassis reservations and order confirmations for various clients.24th Oct 1934Box 89 \ 1  scan0104
Letter confirming a deal for a new car, discussing the part-exchange value, delivery chassis, and an agent's potential profit.24th Oct 1934Box 89 \ 1  scan0105
Letter regarding a revised Bentley, potential modifications, and chassis faults experienced in snowy weather.1st Nov 1934Box 89 \ 1  scan0106
Letter to W. A. Robotham regarding car maintenance for decarbonisation, slushy brake drums, and shock absorber adjustment.1st Nov 1934Box 89 \ 1  scan0107
Letter regarding potential magnetic interference between dashboard instruments and other vehicle design considerations.2nd Nov 1934Box 89 \ 1  scan0108
Letter requesting assistance to obtain chassis B.169.C.W. by a specific date.7th Nov 1934Box 89 \ 1  scan0109
Letter discussing modifications to an early Bentley chassis, coachwork improvements, and issues with snow.7th Nov 1934Box 89 \ 1  scan0110
Letter addressing car performance issues related to the coil, brakes, and shock absorbers.7th Nov 1934Box 89 \ 1  scan0111
Confirming the reservation of a new Bentley chassis for Mr. Dick Summers.10th Nov 1934Box 89 \ 1  scan0112
Letter detailing a fault where snow and water ingress caused coil and distributor failure, and the fix applied.12th Nov 1934Box 89 \ 1  scan0113
Letter detailing complaints regarding components being too small and a potential condenser issue.13th Nov 1934Box 89 \ 1  scan0114
Brief typed letter to G. Summers, Esq., acknowledging receipt of his letter and confirming action.13th Nov 1934Box 89 \ 1  scan0115
Questioning who is liable for the cost of new steel wings fitted to Mr. R. Summers' car, which may have been used for an experiment.21th Nov 1934Box 89 \ 1  scan0116
The experimental fitting of steel front wings to a customer's car.22th Nov 1934Box 89 \ 1  scan0117
Agreeing not to charge a valuable client, Mr. Summers, and to categorise the cost as experimental work.23th Nov 1934Box 89 \ 1  scan0118
Confirming a telephone conversation about fitting a stabilising bumper bar to a customer's new car chassis.29th Nov 1934Box 89 \ 1  scan0119
Requesting a bumper bar be fitted to a car, delegating the work to the Works department to avoid overloading the Experimental department.3rd Dec 1934Box 89 \ 1  scan0120
Arranging for the fitting of a stabilising bumper.4th Dec 1934Box 89 \ 1  scan0121
Customer complaint letter regarding a prominent engine knock, suspected to be piston slap.20th Dec 1934Box 89 \ 1  scan0122
Continuation of a letter concerning a guarantee on wing flapping and seasonal greetings.27th Dec 1934Box 89 \ 1  scan0123
Letter to a customer regarding an engine knock and arranging for the Repair Dept. to handle it.27th Dec 1934Box 89 \ 1  scan0124
Request for a stabiliser bumper for chassis B.169.CW prior to its final test.15th Jan 1935Box 89 \ 1  scan0125
The despatch of a model bumper bar for chassis B-169-CW and a request for a follow-up report.16th Jan 1935Box 89 \ 1  scan0126
Readiness for testing and fitting of parts for Chassis No. B.169.CW.17th Jan 1935Box 89 \ 1  scan0127
Promise to provide a Starting Handle for Chassis No. B-169-GW.18th Jan 1935Box 89 \ 1  scan0128
Test drive for chassis B.169.CW and an invitation to test 20/25 models.21th Jan 1935Box 89 \ 1  scan0129
Fitting front bumpers and awaiting a new starting handle for chassis B.169.CW.22th Jan 1935Box 89 \ 1  scan0130
Letter from John Summers & Sons regarding a 3.5 Litre Bentley, No. B.169.GW, concerning flapping front wings.23th Jan 1935Box 89 \ 1  scan0131


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